TeamUp

Avantages

The customer service is the stand-out feature of this software. It has loads of great functionality and does all the things I need it to, to be able to run my independent yoga business. But the customer service is really the most impressive thing. When Covid-19 hit they had a guide produced for their software users immediately, with information about support for fitness businesses and how to use the system to adapt. They then produced new features and integrations within a week, which has meant I have been able to pivot my business to being online very easily.

Inconvénients

I find the system really adaptable and I there isn't anything I have needed that I haven't been able to do. I would like to see a bit more development around the Courses feature as I am using this more and it doesn't have quite the same level of functionality as Classes, but it's a minor issue.

Avantages

That the cost is per person whilst you are growing and then a reasobable set price thereafter. The functions are also amazing- so many.... Booking, memberships, mailing lists. The support is also REALLY quick and easy to understand.

Inconvénients

I don't like spead it opens on my phone- I want it quicker! But that's probably my phone and nothing to do with the app!

Avantages

It is a really easy platform to use for both staff and business but also the customers themselves. My customers can struggle with apps and tech but all find this really simple and easy to use and get used to. Would not use any other app.

Inconvénients

Can not think of any negatives that jump out at me about Team Up. Every issue we have seen has been resolved when talking on their 24hr chat service.

Avantages

All of the features and the pricing structure.

Inconvénients

I would like if there was a feature added that allowed a class to auto cancel some time period before the class if there are no sign ups.

Alternatives envisagées 

ABC Glofox et Acuity Scheduling

Pourquoi choisir TeamUp 

Wellness living is a scam. They scammed me and my customers out of several hundred dollars

Pourquoi passer à TeamUp

Price, ease of use, not feeling like I was being “sold” on a product

Avantages

I love the ability to easily share an event calendar and then add it to your own personal calendar. The automatic conversion to your time zone has saved me many hours of confusion with mistakes regarding the set hour for international calls.

Inconvénients

You have to be careful how you share an event link. Sharing it in the wrong format could lead to a participant not seeing the event in their local time.

Avantages

Very easy to manage and customer service is great.

Inconvénients

Costs are higher than some alternative are.

Avantages

Die permanente Verfügbarkeit der Kalender über den Browser und die einfache Administration.

Inconvénients

Bei der Darstellung mehrere Kalender auf einem Smartphone verliert man schnell den Überblick. Hier wäre ein anderes Layout wünschenswert.

Avantages

The customer service is great, it is easy to arrange meetings, have an online chat or ask AI - meaning that queries get answered and resolved quickly

Inconvénients

The diary viewing could be clearer to see

Avantages

It was inexpensive but they constantly make useless updates, their app is soooooo bad

Inconvénients

No app for teachers! Custom app lacks basic functionsIncrease rates and prices without notifying you. So you have to check; it gets justified with new features which are just bug fixes really. NO support on weekends! Team is very slow to respond to issues

Avantages

Works well, provides a reliable base to work on

Inconvénients

Some really odd style features, but we've become acustomed to it

Avantages

I use it because I needed something that was affordable for a small team. For the price I get my needs meet, while I have to ignore several MAJOR stumbling blocks to managing my schedule and incoming payments.

Inconvénients

There are several things that I would change IMMEDIATELY but they seem not to be a priority so the TEAMUP team. Go figure... apparently they are not end users.When a client "purchases" a package they DON'T purchase anything. They agree to purchase/pay in the future. But the system allows them to proceed as if they have paid and purchased in real time. Later when you go back and reconcile your books you realize that lots of people hit "purchase" online but never pay.... and when they look at their account they have a full package that they PURCHASED!!! When in reality they have nothing.This is a stupid word to use as it implies a transaction of money... which actually never happens. The worst part is going back and trying to convince your clients that they owe you for something they already "purchased" and used in the past. RESERVE A PACKAGE implies a future payment. PURCHASE implies they paid.Also there NEEDS to be a option where as and ADMIN I can schedule a client that has not purchased or paid... because I AM THE OWNER/ADMIN?RECEPTIONIST/TEACHER and sometimes I schedule people over the phone that will pay when they arrive. If I assign them (again ... "purchase") a lesson package they have not paid for I then have triple duty later on to straighten the account when they actually decide to pay for a different package... or they never pay because their account says they ALREADY PURCHASED itScheduling & changing repeating classes is a pain & not intuitive

Avantages

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

Inconvénients

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this time we pay an other software for that (difference VAT for different product and billing modification, and simplicity= time winned so more time with client so better service)It could be awesome if caisseenregistreuse.fr could be synchro with teamup. appointments add-on : i tested it and not satisfy, pt reservation, and evolution/modification of the schedule is complicate and too long to fix it. Why not like the principal schedule mode?

Avantages

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

Inconvénients

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.

Avantages

I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed.

Inconvénients

The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity!

Avantages

I enjoy having a real time look at what is happening NOW with my students as well as what has happened historically

Inconvénients

I don’t like the ‘custom’ section for time periods - sometimes I quickly like to scroll back 18 months to see what was happening and it only automatically sends you back to only 12 months.I was unhappy with the ‘at a glance’ graphs/pie charts of cash flow etc but now that’s been amended with enhanced features

Avantages

It’s very easy to use, it has almost any feature and set up you can think of and it’s quick to use and flexible to fix when you add a new class or change an old one.The payments are easy too, to collect and set up how you want them. The memberships are easy to use and events are a cinch to set up and charge for.

Inconvénients

Not many, only the lack of a grading system for martial arts classes, and the check ins could be nicer and easier a bit.

Alternatives envisagées 

Mindbody

Pourquoi choisir TeamUp 

Gymdesk was very confusing and was missing most of the features we needed to get things done. People weren’t being charged and it’s just clunky

Logiciel antérieur 

Gymdesk

Pourquoi passer à TeamUp

Teamup is better value and easier to use.

Avantages

This product is so easy to use. it is almost a "plug in" and use piece of software. Having said that, because of it's vast functionality (which is brilliant) it can get a bit confusing sometimes if you forget your way around the software. I do find myself going round in circles, but I get there in the end.

It does everything I need it to and more. I do feel like I only use 30% of the software's capability.

Every time I have needed assistance, it is easy to reach out to someone who can guide me through my problem. This is so important as the software is so vast, I sometimes need help making the most of the functions.

Inconvénients

As I am a small business the cost is what causes me most pain. I have 15-30 active users, and feel that the entry level price of £49 is a lot for me, considering that my business is at the size where I only really need to use 50% of the whole functionality.

If there was a smaller fee, which allowed a more basic functionality, perhaps at a lower scale of what is currently offered, I would be super happy.

Ideally for me, as a sole trader, with no employees, I do not need the functionality for multiple teachers and embers of staff.

Avantages

TeamUp makes your life easier, by making all tasks a bit simpler. I especially like the easy engagement from staff who are clearly trying to make the software better and working hard to listen to customers. There have been multiple upgrades in our first year of using the software.

Inconvénients

The native app just isn't good enough and it's much easier to direct customers to use the website, even on their phones. This is the major thing holding TeamUp back right now.

Avantages

Using TeamUp removes the emotion and stress of having to chase clients for payment, not to mention the time required to do so.
It means my relationship with the client is maintained, less time on admin, less financial accounting (I only account 3 x per year now instead of every month)
I can spend more time do what I love - teaching and growing my business.
Also, last-minute cancellations are paid for without any questions!
I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class.
Being able to take registers in class saves time and costs.
TeamUp are continuously developing and working with their client's needs, I'm always impressed by this.
The customer service is 2nd to none.

Inconvénients

It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with! Plus the pro-rata amount that automatically bills if they do set their selves up doesn't fit into my payment model. So, I still tend to this.
TeamUp fits into 80% of my business model amazingly well and has made me change the way I work for the better. The 20% that doesn't fit in has to be worked on manually still.
It would be ideal if the reporting would show 121 clients that they are being billed for classes that fell on xxx date so they can account for it.
The Direct debit model fits in perfectly for business running continuously, I run for 12-14 week blocks, across 35-38 weeks of the year, which means clients who leave have to be balanced with a small amount outstanding either way.
I'd love to use the class swap feature but it's not configurable for my 12-14 week blocks.

When booking themselves into summer 'flexy classes', it would be ideal if they can add multiple classes to a 'basket' and then pay at the end.

None of these points are about 'not liking the software' But points that would make it even better for my business.

Avantages

TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..

Inconvénients

There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Alternatives envisagées 

Mindbody

Pourquoi choisir TeamUp 

Our old system had features not offered by TeamUp which is why we moved - it offered customers performance tracking and some other nifty customer features. However, the business management experience was very manual and time consuming. The main reason we came back to TeamUp was that the old system's payment methods were not embedded in the application which meant that invoices and DD mandates were emailed to the customer to complete. This resulted in emails going into junk/spam folders with a lot of admin time required to chase up payments. Many other processes were also pretty manual which increased our time spent on admin with mistakes made because of having to set diary reminders.

Pourquoi passer à TeamUp

The system is fully automated, with great trigger options for customer communications. It has a fantastic dashboard which allows you to assess money and customer activity for the day in less than 2 mins. There are some great billing and booking features that allow you to make changes on payments, cancellations and block bookings so that you can do it once, confident that the system will do the rest. TeamUp reduces admin to half an hour a day, allowing us to get on with coaching and business development.

Avantages

It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it

Inconvénients

Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them

Alternatives envisagées 

PushPress

Pourquoi choisir TeamUp 

Virtuagym claimed their system done a lot more than it actually does and their customer service is absolutely awful. There are tons old glitches in the software and it’s really overly complicated. Worse decision I made going with them

Logiciel antérieur 

Virtuagym

Pourquoi passer à TeamUp

I had previously been with pushpress and they were quite good. I loved to Virtuagym because it offered a lot more including your own branded App but it didn’t provide any of this, so when I moved away I researched other products and saw a lot of positive reviews for TEAMUP

Avantages

The fact that it does what it says it does, and does it properly and easily without glitches and things going wrong. The fact it can deal with memberships properly and actually ensure usage by members is as it should be, something that other apps (the other 4 I have used) do not do.

Inconvénients

It would be nice if you could email members directly from the system to get in touch with updates etc.

Avantages

TeamUp is great. It allows us to manage class bookings, take payments, create memberships, and even manage staff, all in one place. The On demand feature is also a great added bonus and allows us to great online membership as well as studio memberships.

Inconvénients

There’s not much I don’t like about TeamUp. I think it would be useful to allow customers to book all of there classes in one go by ticking a box. We allow our customers to book 90 days in advance so it can be quite frustrating for members to go in and out booking one class at a time

Avantages

Saves me so much admin time dealing with class bookings. The implementation was very easy too and well supported throughout. You can see the creators of Teamup have experience in running this type of business as the software has all the features I need as a business owner to both streamline my admin and manage the business financially.

Inconvénients

Nothing major I can think of. The integration with mailchimp is a little clunky and I know some customers have found the trial session widget a bit difficult to use.

Avantages

The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations

Inconvénients

You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone

Avantages

I like that it’s customizable and easy to use, for me and my clients.

Inconvénients

Invoicing and conversion of payment. Course registration and removal of clients, or change in payment selected by clients for the course

Avantages

Easy to use, reliable and provides all important features

Inconvénients

Some things are a bit too complicated, but upon getting used to work well

Avantages

Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

Inconvénients

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session.

Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red.

Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Alternatives envisagées 

Bookeo et ASAP

Pourquoi choisir TeamUp 

Mindbody did not work for our needs at all. The enrollment consumer side of mindbody was absolutely awful and our rosters were always messed up with parents info instead of youth students. Families had no clue how to add family members. This made a logistical nightmare with dealing with family accounts. Mindbody did not put any attention into family accounts and ultimately that was our main reason for switching.

Logiciel antérieur 

Mindbody

Pourquoi passer à TeamUp

The customer service is wonderful and the product looked great from the consumer side and when I got in for the demoing I was very impressed with the ease of use and navigating the software. I made the right choice for our business, no doubt at all.

Avantages

It runs itself and new clients just show up at my door

Inconvénients

Book holidays on the calendar and pro [SENSITIVE CONTENT] next payments.

Alternatives envisagées 

Acuity Scheduling

Pourquoi choisir TeamUp 

MINDBODY had to batch payments in the US and it took forever to pay out and sometime missed payments.

Logiciel antérieur 

Mindbody

Pourquoi passer à TeamUp

I had some questions and teamup response time was faster and not just a FAQ pasted into an email.

Avantages

Love the integration of the many different elements of the customer journey (class booking, membership payments etc) , which are traceable by studio location, and class type. The ability to easily drill down vertically by category, and to make quick and easy changes. Genuinely couldnt run my business without it.

Inconvénients

That customers can create multiple accounts (their identity on the system is not unique) and thereby reappear numerous times to use Introduction offers or deals, or referral credits. And that the only way to check is manually! Probably the biggest weakness.

Avantages

Simple and effective with many integration options. If you're not sure of the process, help is at hand with easy to follow step by step guides with videos too and the help desk response if quick and they always ensure follow through until the matter is solved. It has saved me untold hours of administration.

Inconvénients

It would be great to incorporate different currencies so that when you have clients around the world it would automatically adapt the pricing according to their country logon/currency.

Avantages

Initially the softwares ease of use is one of its main benefits, not inly for us as a company but for the client also. This is supported by the use of a mobile app which most of our clients use to make class bookings. Secondly though, is that the software is always improving and the team not only offer fantastic customer services and support with issues but welcome ideas too.

Inconvénients

For us it would be the ability to message people through the app with class updates etc. You can get email lists quickly but email is becoming dated and we instead rely on whats app - if there was a way to improve this through the app it would be very useful.

Avantages

A great software which allows me to run my gym effectively and professionally. I don’t need to worry about anything and everything is done for me.

Inconvénients

I do find it expensive to run each month.

Avantages

easy set up for membersperfect overviewthe app makes it very easy for my students and instructorgreat overview with due paymentsamazing task force with troubleshooting

Inconvénients

no overview on missed classes for administrator and for students.via app there is absolutely no way to find it out. and via browser it's confusing and not so clearset up of memberships was a bit complicated but support was perfect help

Avantages

Easy to set up and use as admin. Love all the automation as saves a lot of time and effort.User friendly for members too

Inconvénients

Would like to be able to customise and brand the payment page to look more like my landing page

Alternatives envisagées 

Mindbody

Pourquoi passer à TeamUp

Cheaper and looked more user friendly

Avantages

Easy to book in individuals for all the team. Also easy for us to see when everyone is working and also see when customers are running low on their sessions.

Inconvénients

Would like to be able to create reocurring classes that can be hidden from purchasing.

Alternatives envisagées 

Acuity Scheduling

Pourquoi passer à TeamUp

TeamUp had more options for us to use.

Avantages

The product is very easy to use for both team members and customers.

Inconvénients

I have mentioned a few features in the previous section that would be useful to have access to. In addition, having the "add family member" button in a more prominent position when creating accounts at the start would make creating accounts for multiple people run a little smoother.

Avantages

I like how user friendly this product is and the dashboard is really great for a snap shot of the studio. I work on Team Up daily.

Inconvénients

Honestly not really found anything I don't like and if I do have an issue or a question - it is resolved within 24 hours with the side chat.

Avantages

I use it everyday to manage my business and it works like a charm! I love the on demand feature and the fact that clients mange their memberships and class passes on their own.

Inconvénients

I wish their was an auto time zone change for where my clients live for class times.

Alternatives envisagées 

Mindbody

Pourquoi passer à TeamUp

The price and the features

Avantages

payments management work great, perfect integration with zoom for online lessons, employee roles and access management, no issues with inscriptionswaiting list

Inconvénients

managing recurrent memberships slots is a serious problem we are forced to work with exel too due to these limitations of the system.The admin should not be limited by the same conditions as the clients when modifying reservations. the admin should be able to leave notes for staff on the lesson slotscustomer service could be faster and the spanish customer service is gone.

Avantages

We use this on a daily basis in 7 locations to schedule our patients, schedule our drivers' routes, and track the foot traffic into our stores.

Inconvénients

Only able to have 8 calendars. We have been able to make it work but we would have liked 10-12 caledars available to view on one screen.

Avantages

Using TeamUp had changed my work life! Paying instructors has become so easy because I can see how many hours each instructor has worked and can cross reference invoices easily. It has also made my end of year returns so easy with the reports section.

Inconvénients

I can’t think of anything BUT everytime I have thought of something TeamUp have been easily contactable and have either resolved it for me or have considered changing the system in the future

Avantages

The ability to have a waitlist. As my classes are small a waitlist is an essential feature. The cancellation policies are clear, maximising my attendances.

Inconvénients

Some features feel clunky although a much smoother experience with recent developments

Avantages

Super easy for myself and students to use. Great communication if and when I have any problems

Inconvénients

I feel the price is a little expensive compared to other booking systems

Avantages

Easy to use and very quick to set up. The best support staff I’ve encountered.

Inconvénients

The reporting could be better. But it was exactly what we needed when starting 3 years ago

Alternatives envisagées 

ABC Glofox et Mindbody

Pourquoi passer à TeamUp

The step by step process to setup

Avantages

I like how easy it is to use. It is also very customisable, which is important for me. I can set up memberships extremely quickly and the dashboard means I can keep an eye on my memberships all in a glance.

Inconvénients

How there isn't an app developed yet for the administrator to use. I'd like to be able to manage TeamUp without using a browser. It'd just make things easier.I'm not 100% sure if I've just not seen an app. So, if it's there, apologies. I've just not found it.

Avantages

It makes my life so easy. I don’t have to worry about the management of bookings/ payments for the studio at all. If there is anything I need help with the customer service team are on hand to help and give very comprehensive answers.

Inconvénients

Nothing! It has everything I need. I love it

Avantages

It's to use, easy to add new classes, new teachers and easy to change things once live. Nice new dashboard. nice links directly to classes, courses, memberships. nice marketing tools

Inconvénients

A customer can't bring a guest without having creating a new customer account for their guest. Been told many time this is frustrating for customers. Desktop is better than the app. the app often gets suck when doing anything with dates, adding / changing times. Customer service response times has slowed down, but when there is a response the help is always excellent

Alternatives envisagées 

ABC Glofox

Pourquoi choisir TeamUp 

Too expensive and too big for my needs

Logiciel antérieur 

Mindbody

Pourquoi passer à TeamUp

seemed to fulfil all my requirements, easy to use and easy to migrate

Avantages

It is a great balance of having plenty of features without being overly complicated or "too much." This is the fastest I've been able to set up member management. It was so easy. Also very important to me is how easy my members say it is to use. They seem to have no trouble booking classes and managing their accounts!

Inconvénients

The feature I really really need is the ability to set up a private class that is free to the individual members, without them having to purchase a $0 membership first. The way TeamUp is set up to do private classes (ones that don't show up on the calendar, only available via direct link), forces the person to purchase a $0 membership first THEN sign up for the class. The 2-step process is convoluted and a little confusing.

Avantages

Everything and also when dealing with customer service, all an excellent service. Requesting feature updates and functionality has also been brilliant. Never an issue.

Inconvénients

There is nothing I can think of that I dont like about this software