TeamUp

Avantages

J’aime l’étendue des possibilités et la simplicité d’utilisation ainsi que le support client très réactif même en français ;-)

Inconvénients

Le fait que les clients ne peuvent pas voir qui a réservé avec eux la session et aussi le design des factures quand on s’adresse à une entreprise et pour les normes françaises.

Avantages

For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at.

Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars.

In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Inconvénients

I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Avantages

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

Inconvénients

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.

Avantages

I like mostly that it’s Easy access to members & their details.

Inconvénients

I dislike that You can’t stop a member purchasing a membership

Avantages

It’s very easy to use, it has almost any feature and set up you can think of and it’s quick to use and flexible to fix when you add a new class or change an old one.The payments are easy too, to collect and set up how you want them. The memberships are easy to use and events are a cinch to set up and charge for.

Inconvénients

Not many, only the lack of a grading system for martial arts classes, and the check ins could be nicer and easier a bit.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

This product is so easy to use. it is almost a "plug in" and use piece of software. Having said that, because of it's vast functionality (which is brilliant) it can get a bit confusing sometimes if you forget your way around the software. I do find myself going round in circles, but I get there in the end.

It does everything I need it to and more. I do feel like I only use 30% of the software's capability.

Every time I have needed assistance, it is easy to reach out to someone who can guide me through my problem. This is so important as the software is so vast, I sometimes need help making the most of the functions.

Inconvénients

As I am a small business the cost is what causes me most pain. I have 15-30 active users, and feel that the entry level price of £49 is a lot for me, considering that my business is at the size where I only really need to use 50% of the whole functionality.

If there was a smaller fee, which allowed a more basic functionality, perhaps at a lower scale of what is currently offered, I would be super happy.

Ideally for me, as a sole trader, with no employees, I do not need the functionality for multiple teachers and embers of staff.

Avantages

TeamUp makes your life easier, by making all tasks a bit simpler. I especially like the easy engagement from staff who are clearly trying to make the software better and working hard to listen to customers. There have been multiple upgrades in our first year of using the software.

Inconvénients

The native app just isn't good enough and it's much easier to direct customers to use the website, even on their phones. This is the major thing holding TeamUp back right now.

Avantages

TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..

Inconvénients

There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Pourquoi passer à TeamUp

Avantages

It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it

Inconvénients

Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

TeamUp is great. It allows us to manage class bookings, take payments, create memberships, and even manage staff, all in one place. The On demand feature is also a great added bonus and allows us to great online membership as well as studio memberships.

Inconvénients

There’s not much I don’t like about TeamUp. I think it would be useful to allow customers to book all of there classes in one go by ticking a box. We allow our customers to book 90 days in advance so it can be quite frustrating for members to go in and out booking one class at a time

Avantages

The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations

Inconvénients

You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone

Avantages

Its easy to use software ideal for beginners and people with a small member database.

Inconvénients

The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports.
Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention.
Unfortunately without spending time clicking around or downing reports sorting you cant get this data.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships

Inconvénients

I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my TeamUp and made better

Avantages

I used to use Gymcatch. Several times a week I had complaints from clients because the Gymcatch wasn’t working. Since moving to TeamUp, I’ve not had one query or complaint about how to use it. It’s brilliant! It just works! I can rely on TeamUp to collect direct debits, manage bookings etc. Saves me a lot of time.

Inconvénients

It’s expensive. But within 3 months of using it I’ve filled up all my class spaces which has more than paid for the additional cost.

Avantages

I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed.

Inconvénients

The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity!

Avantages

I use it because I needed something that was affordable for a small team. For the price I get my needs meet, while I have to ignore several MAJOR stumbling blocks to managing my schedule and incoming payments.

Inconvénients

There are several things that I would change IMMEDIATELY but they seem not to be a priority so the TEAMUP team. Go figure... apparently they are not end users.When a client "purchases" a package they DON'T purchase anything. They agree to purchase/pay in the future. But the system allows them to proceed as if they have paid and purchased in real time. Later when you go back and reconcile your books you realize that lots of people hit "purchase" online but never pay.... and when they look at their account they have a full package that they PURCHASED!!! When in reality they have nothing.This is a stupid word to use as it implies a transaction of money... which actually never happens. The worst part is going back and trying to convince your clients that they owe you for something they already "purchased" and used in the past. RESERVE A PACKAGE implies a future payment. PURCHASE implies they paid.Also there NEEDS to be a option where as and ADMIN I can schedule a client that has not purchased or paid... because I AM THE OWNER/ADMIN?RECEPTIONIST/TEACHER and sometimes I schedule people over the phone that will pay when they arrive. If I assign them (again ... "purchase") a lesson package they have not paid for I then have triple duty later on to straighten the account when they actually decide to pay for a different package... or they never pay because their account says they ALREADY PURCHASED itScheduling & changing repeating classes is a pain & not intuitive

Avantages

Saves me so much admin time dealing with class bookings. The implementation was very easy too and well supported throughout. You can see the creators of Teamup have experience in running this type of business as the software has all the features I need as a business owner to both streamline my admin and manage the business financially.

Inconvénients

Nothing major I can think of. The integration with mailchimp is a little clunky and I know some customers have found the trial session widget a bit difficult to use.

Avantages

Easy to use, reliable and provides all important features

Inconvénients

Some things are a bit too complicated, but upon getting used to work well

Avantages

The most important feature to us is that it handles payment integration with Stripe really well. Since we went all in with TeamUp we don't have to worry about carrying card readers and just send all our clients to TeamUp to pay for everything and that gets rid of a major point of expense and friction for us.

Inconvénients

The button icons on the mobile app could do with some text as it's not obvious which one I need for different things.

Avantages

I like how user friendly and simple it is yet behind the scenes is very detailed and can be adapted to suit my businesses requirements.

Inconvénients

I find it difficult to add my clients photos to their profiles (I think my phone takes too high a res to be used). Asking clients to add their own is not always executed and the pictures aren’t always clear. This is one thing I miss from my previous software.

Avantages

A great software which allows me to run my gym effectively and professionally. I don’t need to worry about anything and everything is done for me.

Inconvénients

I do find it expensive to run each month.

Avantages

It’s easy to use, I’ve had great feedback from my users too. Makes managing the business easy and the reporting is always growing too. Great product that I’ve already recommended to 2-3 similar businesses.

Inconvénients

Can’t think of any. One comment I’ve had from some users is that it would be useful to see the names of others booked on.

Avantages

The product is very easy to use for both team members and customers.

Inconvénients

I have mentioned a few features in the previous section that would be useful to have access to. In addition, having the "add family member" button in a more prominent position when creating accounts at the start would make creating accounts for multiple people run a little smoother.

Avantages

I find this software easy to navigate around. I have rarely needed to call the support team for help around the system and when I have they have been brilliant.

Inconvénients

I prefer using the system for my classes than I do my PT 1 to 1 sessions. But this could be how I log payments.

Avantages

Super easy for myself and students to use. Great communication if and when I have any problems

Inconvénients

I feel the price is a little expensive compared to other booking systems