TeamUp

Avantages

J’aime l’étendue des possibilités et la simplicité d’utilisation ainsi que le support client très réactif même en français ;-)

Inconvénients

Le fait que les clients ne peuvent pas voir qui a réservé avec eux la session et aussi le design des factures quand on s’adresse à une entreprise et pour les normes françaises.

Avantages

For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at.

Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars.

In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Inconvénients

I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Avantages

Compared to the previous system I used GoTeam Up is easy to use both as a business owner and for the clients. It has more options and at a far cheaper price. Any queries are answered quickly and efficiently.
Only wish I’d swapped earlier.

Inconvénients

None found, everything I have needed has been available

Avantages

I like mostly that it’s Easy access to members & their details.

Inconvénients

I dislike that You can’t stop a member purchasing a membership

Avantages

Its easy to use software ideal for beginners and people with a small member database.

Inconvénients

The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports.
Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention.
Unfortunately without spending time clicking around or downing reports sorting you cant get this data.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

I like the people and the quality of the support / customer service more than I do the software. The software does the job relatively easily but there are features I wish I had. The great thing about TeamUp is that they listen to your needs and then take action on the things you want and need.

Inconvénients

The illability to have 7 day free trial as a stand alone thing. It has to be a membership which means it counts in your reports as a customer when it is not. Also as a lead magnet the link to a 7 day free trial created as a membership means you can’t direct new leads directly to team up as there are too many loops for a new customer to jump through before they enter there contact details and book in there free sessions . You need to think more about lead generation and how you can help us with this . Also not being able to take customers card details when they do a free trial so payment is taken on day 8 ks a really problem for me.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

I was worried about moving from another platform to TeamUp initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time!

Inconvénients

Initially their Zoom integration felt ‘clunky’, but after feeding back to TeamUp there were some changes made to make it seamless!

Avantages

This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships

Inconvénients

I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my TeamUp and made better

Avantages

I used to use Gymcatch. Several times a week I had complaints from clients because the Gymcatch wasn’t working. Since moving to TeamUp, I’ve not had one query or complaint about how to use it. It’s brilliant! It just works! I can rely on TeamUp to collect direct debits, manage bookings etc. Saves me a lot of time.

Inconvénients

It’s expensive. But within 3 months of using it I’ve filled up all my class spaces which has more than paid for the additional cost.

Avantages

East of use for client. The help on end of a phone if needed- staff all very pleasant

Inconvénients

It’s expensive and there are limitations on the software. It has improved over the years though

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

So simple once set up it just runs in the background with little imput, covers everything we need as a small fitness buisness

Inconvénients

Not all customers are aware that on single payments the Direct debit comment does not mean monthly amounts taken but rather just one payment.

Avantages

When I first joined up, I was really satisfied with the high level of support from Team up. They were quick to respond to my questions and really helped me to start things going. I love the simplicity of the app and so do my clients.

Inconvénients

It would be great if Team Up could have a texting service as well as email. Sending online birthday, holiday and christimas cards would be great extra add on.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Pourquoi passer à TeamUp

Avantages

All in one package, integrated with my website so my clients access mainly through there. When the lockdowns hit, TeamUp were really quick to integrate with Zoom which removed so many headaches.

Inconvénients

Not sure the dashboard updates itself all the time, some of the attendance figures don't ring true.

Avantages

The integrations are the main reason I started to used this software. The go cardless direct debit system is integrated with this software which is something I'd been looking for and hadn't found until I came across TeamUp. The support have been great. They have been very helpful from day 1. I am not the best with technology, any questions I have are replied to quickly with useful information to help run my business more efficiently.

Inconvénients

I think the system is clear - however, some of my retired clients struggle with the system sometimes.
I think this is because they don't read the information such as terms and conditions. What frustrates me is the 31 day cancelation duration when members don't read this and cancel via gocardless (not many do this) but the team up system doesn't' realise they have cancelled their direct debit any continues to try to take the payment which is the correct thing to do but it'd be great if there was a way to prevent this or make it even more clear so they understand 31 days notice means 31 days notice. In future I think a way of paying through crypto would be great way to reduce the % charge from stripe and go cardless. An alternative to a top up would be great so members with a monthly membership can add 'ad hoc' classes to their membership for a one off fee, say £10 per class for those slightly longer months, or when they have extra time to take classes.

Avantages

I like the most that save me time to manage clients, payments, statistic, booking, online planing and all the rest.Its all so great about this software

Inconvénients

For me I'm missing the option to add a membership fees when someone buy one of our membership options. I would like that that amount could be add directly when you are a new member and you choose one of our options. I'm missing the option of giving the access to one of my Managers , of seen everything about the account unless the Rapport of money we get , I mean I would like to give access to everything but Not to the amount of our benefits.Missing the option of Only buying one entrance without having to creat the Entire Account ( with password etc, ) would be nice for people who comes just for trying , fill up Only name, and mail and phone and payment, and some conditions but not the entire process of opening and account ....

Avantages

My [SENSITIVE CONTENT] and I built our own website, took many, many hours researching products that we thought might be good for the pricing and ease of use, as we have never, ever done anything like this before

Inconvénients

I can't think of one single item; we haven't had any problems with the app being offline, no glitches, no problems in how we use it.

Avantages

Good customer service. Reduces admin, records everything for me, allows customer to make bookings and changes themselves, lots of new features I’m yet to explore too!

Inconvénients

Expensive and sometimes missing features (can’t think on the spot right now but when I’m trying to do stuff sometimes I get frustrated because it doesn’t allow me to do something in the way I need it. Have contacted customer service in the past about certain things and they have been good and helpful but sometimes they also agree that the system can’t do everything I need it to do. But they do try and figure out other ways I can use the system to try and help me to make it work. I also really don’t like gocardless or stripe. I get so many issues from them, I wish there was a better option.

Avantages

The most important feature to us is that it handles payment integration with Stripe really well. Since we went all in with TeamUp we don't have to worry about carrying card readers and just send all our clients to TeamUp to pay for everything and that gets rid of a major point of expense and friction for us.

Inconvénients

The button icons on the mobile app could do with some text as it's not obvious which one I need for different things.

Avantages

I like how user friendly and simple it is yet behind the scenes is very detailed and can be adapted to suit my businesses requirements.

Inconvénients

I find it difficult to add my clients photos to their profiles (I think my phone takes too high a res to be used). Asking clients to add their own is not always executed and the pictures aren’t always clear. This is one thing I miss from my previous software.

Avantages

It allows me to keep track of everything 24/7 and this is essential!

Inconvénients

Probably would like an extra interface where i could see every class going on at the same week in the studio, like a weekly detailed timetable

Avantages

It’s easy to use, I’ve had great feedback from my users too. Makes managing the business easy and the reporting is always growing too. Great product that I’ve already recommended to 2-3 similar businesses.

Inconvénients

Can’t think of any. One comment I’ve had from some users is that it would be useful to see the names of others booked on.

Avantages

Honestly the best thing about TeamUp is the amazing customer support. Any time myself or a member has had an issues, somebody has been on the end of the phone to get it sorted. I also find it very user friendly and like that new features get rolled out.

Inconvénients

With class packs, if a member goes in and books all their sessions up front (e.g. they buy a 10-class pack and register for 10 classes), they have no way of knowing when they have used those sessions up i.e. there is no prompt. Obvioulsy they can (and should) go in and check their profile, but most people don't. And in my experience some people are quite bad at remembering to check these things and then just rock up to classes, sometimes without a valid membership. It would be great if, on the date of the last usage, they get sent a reminder that their pack has now been used up. I know that there are automated emails if somebody's unused credits are about to expire, but nothing for if their membership has actually run out.

Avantages

I find this software easy to navigate around. I have rarely needed to call the support team for help around the system and when I have they have been brilliant.

Inconvénients

I prefer using the system for my classes than I do my PT 1 to 1 sessions. But this could be how I log payments.

Avantages

Team Up is so easy to use - from the very first meeting the Team Up team have were welcoming friendly & informative. They handled everything with the switch over from our old software, & guide you through how to work the system, as well as there being a full written support guide that answers pretty much any question you have.The customers & staff are so happy with the software, we had constant problems with our old system, this is so simple to use .

Inconvénients

No real cons. Team Up is built for membership management & fitness class bookings - our facility also hires out multiple pitches courts & indoor facilities, which it is not really built for - but - the guys still helped find a way to make the software work for us.

Avantages

Team Up has had a massive impact on the growth of my business over the past 3 years. The ease of taking members payments, follow-up and booking in, it really does upgrade your business and customer experience.

Inconvénients

Customer communication could be better - email is just a bit dated and more accessibility to sending out group notifications/sms would be great.