Virtuagym

Avantages

C’est une plateforme don l’engagement du client est très simple. L’interface est intuitive et permet la gestion des réservations. Son usage aussi est très simple.

Inconvénients

J’apprécie bien ce logiciel mais, certaines fonctionnalités sont à revoir pour son efficacité.

Avantages

Facilité pour la prise des rendez-vous pour nos membres. Gain de temps et gestion de mon business facilitée (facturation et domiciliation).

Inconvénients

Rien à signaler en particulier si ce n'est la gestion des factures que je ne maitrisais pas immédiatement.

Avantages

Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great

Inconvénients

but the security to install the app can be some of a problem if you aren't used to installing apps on your phone

Avantages

Virtuagym provides an all-in-one solution for my clients. Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best).

But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients.

Inconvénients

I feel like there is a big difference in 2023 between the very user friendly mobile app and the older, outdated browser platform of the software. I think updating this would be a very nice goal for the next couple of months.

Alternatives envisagées 

Pourquoi passer à Virtuagym

Avantages

It was easy to navigate and the layout is kind of clear

Inconvénients

VirtuaGym is not very user friendly and I had lots of members calling and reporting problems

Avantages

I liked the fact that there is ease on getting around and not too much pressure. In other words, is what most will be looking for on a virtual place that can't be live and/or will be too much hard to go to gym personally just because it's not calling for them to expose their healthy needs. They care about all their customers. All the virtual place is great for everyone! Is open for everyone to enjoy!

Inconvénients

It's a bit heavy like all gyms because is hard to do exercises for people who are in need; example: fat and first starting to go to a gym. There is no really too much insentives but instead freely environment for everyone. They should focus more on People who is ready to give up because that way they can really enjoy what the platform has to offer. They don't really focus on the mental state everyone can be! Some people don't really give credit because is easier to give up and not see the whole purpose of the system. They should be more clear, and net on focusing on these people. Some people give up easy for personal reasons as it's expected.

Avantages

Its all inclusive. Everything i needed was in the software.

Inconvénients

Sometimes I had diffuculties with contacting de customer service

Avantages

Workout library , nutrition section was quite good and easy to use.

Inconvénients

The customer services are nightmare , take ages to get back to you .

Avantages

For starters we were in love with the idea of having an app that contains all our business needed.

Inconvénients

We were sold an expensive illusion.
What else can we say?

Avantages

Pictures of the exercise so it’s easy to see for the customer what kind of exercise he need to do

Inconvénients

You can not implementate dropsets or supersets in the training programm

Avantages

The service is amazing! And it is very use friendly

Inconvénients

The animation display of the excercises!

Avantages

Easy to work with and i like thats it is a all i need platform with clients, billing, fitness and food plans.

Inconvénients

Other gyms that also work with virtuagym use the same password and registration. Other gyms see what plan you use for the same client as you

Avantages

The ability to create workouts with avatars for clients.

Inconvénients

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

Alternatives envisagées 

Pourquoi passer à Virtuagym

Avantages

Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

Inconvénients

The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

Avantages

At Urban Sports Haarlem we have integrated Virtuagym into our daily business operations. The user-friendly interface makes managing bookings and classes very easy.

Inconvénients

A group (class) cannot register at the same time, then the system will crash

Avantages

Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.

Inconvénients

Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.

Avantages

The scheduling and onboarding process was extremely simple! You are free to ask as many questions as you want.

Inconvénients

The search feature can be improved for better performance.

Avantages

WORKOUT BUILDER
Extensive exericse library and custom exercises (including videos) are easy to add.
MOBILE APPS
There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work.
MANY FEATURES
They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

Inconvénients

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month.
BUGS GALORE .It often has bugs and therefore doesnt work efficiently.
IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

Avantages

It's quite simple to learn and operate.

Inconvénients

The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access.
You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases.
After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access.
They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility.
We never got the App live as they just did not respond for 6 months.

Avantages

I like that it allows for automated billing, messaging, and signing of contracts. It is also helpful that clients can book themselves into classes and training appointments!

Inconvénients

The food app is a little clunky, many foods have the wrong information (I think users don't understand how to enter the foods when they add them). The options for portions and entering "meals" could also be simplified and streamlined.

Avantages

-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization

Inconvénients

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Avantages

From a users perspective it’s good, has pretty much everything you want.

Inconvénients

The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show.

The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is.

Avantages

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Inconvénients

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Avantages

The functionality of the coaching app, is nice - That's it.

Inconvénients

I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan.

I was told that this was possible and i would have help setting it up, this has not happened.

I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software.

I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line.

All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!??

At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class"

All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?"

Very frustrating for a business owner and terrible customer service

Avantages

There were features such as app development that seemed exciting but we never got that far.

Inconvénients

Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.