Qminder

Avantages

Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight.

Inconvénients

Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

Avantages

Sending text messages to the people is what I love

Inconvénients

It's always lovely to have a helping hand there is nothing not to have it around

Avantages

easy to use, ability to text client and leave notes

Inconvénients

unable to reopen closed tickets which is needed when client has multiple needs

Avantages

Very simple to set up and works very reliably. Reporting and management features are well thought out, and I like the fact that users don't need paid licenses to use the software.

Inconvénients

The fact that the software can only run on iPad & Apple TV - no Android support at all! This means that the hardware cost of implementing the software is much higher that would otherwise be the case.

Avantages

Is a tool really really easy to use and you can make multiple service lines according to the business needs.

Inconvénients

The option to link the app to google sheets is not as easy as it seems, I think it'd be better if you add the option to download the reports either google sheets or excel.

Avantages

It helps our team provide a great service on time.

Inconvénients

sometimes it is with a delay that pushes our drivers wait longer. Multi language will be great.

Avantages

I can make all the changes myself -very easy

Inconvénients

Launch of new features are not always 100% ready

Avantages

Qminder makes customer queue management simple & easy for your customers and rewarding for your business too.
Qminder gathers each visitors name for a more personalise experience and informs us them in real-time of their queue status.
Qminder let us know the who sho is the customer and why he is coming for.

Inconvénients

I would like to see more updates like for opening and closing times.
other than this i don't think Qminder have any cons.

Avantages

Their customer service is great, the customer success manager offered a call to review all the features of Qminder with me to maximize the amount that we were paying.

Inconvénients

They no longer support android devices so if you don't have apple devices you will need to do the switch.

Avantages

I love the look of it, it's very user friendly.

Inconvénients

Delays in updates-- most likely network issues, but sometimes have to refresh to see updates.

Avantages

I like knowing who has the client checked in. I like the ease of switching locations.

Inconvénients

If a person is claimed by someone they have to release the Q before another person can claim it.

Avantages

Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming

Inconvénients

Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients

Avantages

Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide.

Inconvénients

al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen.

Avantages

The desks, lines, clerks, customizable fields, and reporting that is involved is very user friendly from both the management and customer sides

Inconvénients

Glitches occur on the TV display, as well as the iPads themselves. There is great customer service that has been very helpful in these cases

Avantages

Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno

Inconvénients

Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado.

Avantages

Los detalles de la información que necesito

Inconvénients

A veces la viabilidad de dejar algunos campos en blanco, los cuales no te permite dejar en blanco, debido a que existes circunstancias donde no siempre se tiene el dato

Avantages

QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department.

The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

Inconvénients

I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch.

The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Avantages

Se actualiza seguido y agregan funciones como ticket útiles generales o solo de un área

Inconvénients

se pierde la conexion El ticket si tiene mas de 40 minutos abierto no deja cerrarlo ya que no se actualizan los datos

Avantages

This fills all our needs and is easy to use for use as well as our customers

Inconvénients

none.This fills all our needs and is easy to use for use as well as our customers

Avantages

I love how it keeps things simple, easy to use and very easy to update and manage with multiple areas of the hospital to know who is where and what time and how long they have been there to ensure we meet expectations of little wait times and great customer service.

Inconvénients

The thing I dislike the most is how complicated it is to edit a profile. I found the only and effective way to do so is delete it and than create a new one with the corrected information.

Avantages

We use it to track our customers wait time until they are served. Also to see how long we spend with each customer

Inconvénients

It fits our needs so I can really find any negative about the service.

Avantages

Easy to use on the daily, no problem whatsoever

Inconvénients

Sometimes it glitches, but very rarely so no other complain

Avantages

Being able to view daily, weekly and monthly reports.

Inconvénients

Not being able to add ATI as an administration

Avantages

Easy setup, nice user interface, api for integrate external systems

Inconvénients

Good to me so far, i think is a really good product and growing

Avantages

Ease of use and user interface for the ipad

Inconvénients

"Call Again" feature does not "Call Again" as noted