GymMaster

Avantages

L'application est personnalisée.
Il permet au membre de s'inscrire et un contrôle d'adhésion total

Inconvénients

L'accès des membres difficile et différents des autres

Avantages

The software is very customizable and works well. The support team is very quick to respond to any issues or questions. There are constant updates and improvements.

Inconvénients

It can be tricky to set up due to how many options there are, but that's also what makes it so valuable long-term.

Avantages

Customer Service, Ease of software, easy entry access

Inconvénients

nothing to speak of, everything is of utmost excellence

Avantages

I can’t think of anything I like in particular.

Inconvénients

How difficult can it be to simply charge a customer for a sale? I have 6 *useless* options to charge a client such as cash, voucher, and check, and none of the 6 options to charge a client includes charging their debit or credit card. ??? This is beyond frustrating and baffling, can I please just simply charge a client without 10 screens and clicks and menus please good god.

Avantages

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

Inconvénients

The bluetooth door access. I wish the app used a different method for members to use.

Avantages

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Inconvénients

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Alternatives envisagées 

Pourquoi choisir GymMaster 

Pourquoi passer à GymMaster

Avantages

There is a new gym that opened up at a mall near my house and one of the steps for signing up is they enroll you to the GymMaster app. The app captures your basic details and helps the gym management to easily manage membership of the clients. My favourite thing about having or using the app is the fact that you can easily check out upcoming class details without having to call someone. After you decide which class you want to attend, you can book for a spot on the class right on the app and reserve your spot. I find this very convenient as opposed to making calls which sometimes might not be picked. The booking of classes is so important in our gym because the classes for the pick times e.g evenings after 5pm, fill up pretty quickly.

I also saw that there is an option called billing on the app for automating your gym payments. I haven't used this feature but I think its a pretty cool feature. I love automation and therefore anything I can automate to save me some minutes, am up for it. I am planning to check out the billing functionality soon.

I also love the calendar functionality where you can see your scheduled classes in a calendar view. I am a very visual person, so this is a good feature for me.

Details about the gym are also easily visible on the app. This is useful.

Inconvénients

This is a con that I realised for the gym class trainers. Sometimes some members book classes and fail to show up for the classes. This is bad especially if someone else who actually wanted to attend was locked out. But this is not really a problem caused by the app. It's more of human issue than an app issue.

Another suggestion for the app is let them provide us a way for the gym members to interact. This would provide a good platform for us to make friends in the gym.

Avantages

AMAZING customer service, easy to use software, easy to scale software as business grows

Inconvénients

Time zones can make it difficult to time customer service calls

Avantages

The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Inconvénients

Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

Avantages

Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

Inconvénients

The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Avantages

Everything! I have no complaints for Gymaster! !

Inconvénients

I have no complaints, there was a little bit of a learning curb but customer service is very responsive and helpful!

Avantages

Being able to sync up appointments with my calendar for reminders

Inconvénients

Not many negatives about the app. It is nice and simple so can’t complain

Avantages

The dashboard, the reminder emails that are automatically sent for payment reminders, the check-in logs and more

Inconvénients

Not being able to use other credit card processing companies besides the ones listed in order for the billing to work.

Avantages

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Inconvénients

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Avantages

The interface and the fact that there are explanations next to each function.
Can give members freedom to manage their account and membership through portal
The amount of fail-safe's in place to avoid mistakes or over charges
Just an excellent overall software

Inconvénients

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO.
That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

Avantages

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

Inconvénients

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

Avantages

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

Inconvénients

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

Avantages

Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.

Inconvénients

The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.

Avantages

I like that it can manage our members in terms of automated reminders when memberships are due etc

Inconvénients

I feel that we are always behind in terms of using the latest version.
I feel I never know if we are using an outdated version or not

Avantages

We liked the seamlessness of membership sign up and swipe access assignment.

Inconvénients

It was challenging werent able to fully integrate with debit success.

Avantages

Its easy to use and if I have questions GymMaster Customer service is great!

Inconvénients

There isn't anything that I do not like about the software. It does everything I need

Avantages

I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

Inconvénients

Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

Avantages

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

Inconvénients

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Avantages

Ease of use. Value for the money. It made my job easy

Inconvénients

The thing I like the least was that you had to have Internet to update profiles

Alternatives envisagées 

Avantages

I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, [SENSITIVE CONTENT HIDDEN] is my favorite!

Inconvénients

That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account.