SalesLoft

Avantages

Das man vieles an einen Ort erledigen kann.

Inconvénients

Es funktioniert häufig nicht. Der dialer öffnet sich nicht. Die Ladezeiten zwischen den Kontakten ist extrem lang (Habe 1000 M/Bits). Automatisierung funktioniert häufig nicht korrekt mit der Uhrzeit. Fehlermeldungen wenn man viele Mail in einer Cadence manuell schickt. Häufig rutschen auch die Kontaktdoku Felder wo anders am Bildschirm hin.

Avantages

-It was easy to create cadences-Cadences could be pushed to my team through a variety of methods like our CRM and other marketing tools

Inconvénients

The customer service was a big let down. We lost key functionality and our support ticket was seemingly abandoned after being passed around a few months. For this reason we've decided to no longer renew our contract.

Alternatives envisagées 

Outreach

Avantages

Easy to useLive email tracking - essential to my role!Integrations with Outlook & Salesforce & ZoomAutomatically creates certain leads hot leads - notifies you of this

Inconvénients

The UI is a bit clunkyCan be a bit difficult to make the outlook integration work sometimes

Avantages

The integration of call and email tracking with CRM, along with the use of the cadence tool, proves to be beneficial in automating and simplifying the process. Even if you lack technical expertise, you can quickly grasp its functionality as it is user-friendly and easy to understand. This reliable tool empowers you to enhance work efficiency and effortlessly manage demanding assignments.

Inconvénients

The emails sometimes encounter problems, and there can be instances of system crashes. Additionally, the notifications might be delayed, which doesn't contribute positively. To ensure smooth functioning of SalesLoft, a reliable and uninterrupted internet connection would be advantageous. Importing individual items into SalesLoft can be time-consuming, and if a crash occurs, it may take a while to resume normal operations.

Avantages

SalesLoft is a game-changer for sales teams seeking to optimise their outreach and maximize their results. As a user of SalesLoft, I have discovered several remarkable features that make it an invaluable tool for sales professionals.

Inconvénients

Some users might find less appealing is the learning curve associated with SalesLoft. While the platform offers robust functionality, mastering all its features and maximizing its potential may require time and effort.

Avantages

Es una herramienta fácil de usar que permite sincronizar con otras aplicaciones para acortar proceso, automatizar los mismos y facilitar el día a día de una compañía.

Inconvénients

Es un software pesado por lo que si no tienes una máquina lo suficientemente ágil y que pueda soportar varias cosas a la vez, va a ser muy lento el proceso

Avantages

It integrates well with Salesforce. It is better than using a rotary phone and yellow pages like back in the day.

Inconvénients

Phone issues. Intermittent outages. Bad experience with support.

Avantages

Overrall SalesLoft provides a way for customers to interact with business to business in a fairly new way. It helps with staying in touch and maintaining relationships that they say will help build your business.

Inconvénients

SalesLoft completely fails when it comes to interacting with business to consumers. There is no good texting feature as most consumers are texting during business hours rather than talking on the phone or managing their personal emails. This is the reason I would not recommend SalesLoft to a business.

Alternatives envisagées 

Podium

Pourquoi passer à SalesLoft

I chose SalesLoft because I was curious to try their system of cadences to stay in touch with customers, while it turned out because they rely heavily on email, it has not been successful for our company.

Avantages

What I mostly love about Salesloft is that is really easy to use, and that it helps me target and follow up with more customers giving automated emails a personalized approach. Which helps me get more responses. I also love that I can sink it to me gmail, Hubspot and Seamless AI.

Inconvénients

What I dont like is the dialer I think is really basic, but it does not interfere with my performance. So what happens is when I important the contact from Seamless AI, I cant dial because the number was added to the company not the contact so I have to copy the number and paste in contact to be able to Dial.

Avantages

Salesloft is a great value for the money spent, it is easy to use, and my salesperson and their onboarding team did a great job getting my all set up.

Inconvénients

I wish they had more native integrations with CRMs. Salesforce is their primary integration.

Avantages

From local dialing to organizing cadences and keeping your daily activities organized, this platform is it.

Inconvénients

For a smaller business, you can do everything you can do in salesloft in Hubspot and more in Hubspot.

Avantages

There are a ton of features to use for prospect and customer management. You can customize cadences to work for you and with you. The Salesforce and Orum integrations work extremely well also. Because I have a business analyst, I have never had to reach out to support, but I recently discovered that they have SalesLoft University, so now I can learn how to do more on my own.

Inconvénients

I have used SalesLoft competitors in the past, with that in mind, I cannot really call out any quirks. If I was forced to give a Con, I would say there is a LOT that you can do with SalesLoft. It could prove difficult for someone if they do not have anyone to help guide them.

Avantages

I really like the in-depth reporting and you can get very granular on our activities - from emails to calls. I am very impressed that it records inbound calls especially when you receive it from your cell phone. You are also able to text contacts which is pretty important to me. It also integrates with Saleforce.

Inconvénients

I least dislike that the tool takes awhile to integrate contacts within salesforce. A lot of clunky integration when you email from gmail and a lot of manual tasks after that.

Avantages

The product works for the most part, it gets the job done. Most of the problems with this company are with their extreme customer unfriendliness, not the product itself.

Inconvénients

The software was average - it's pretty lame that you have to pay a high price for something that is available for free in other platforms like HubSpot. The main negative about working with this company is the people and experience you get talking to them, and their aggressive customer-unfriendly policies, not the software itself.

Alternatives envisagées 

HubSpot Sales Hub

Pourquoi passer à SalesLoft

The sales person we hired wanted to use SalesLoft.

Avantages

Salesloft is a staple in our business development initiatives. The platform makes it easy to organize your outreach efforts while continuously optimizing your methods. It truly helps us optimize efficiency for thhe sales team

Inconvénients

There are very few things to dislike about the software. We had a challenge where we were unable to track the performance of custom dispositions and sentiments on calls. Although the default dispositions are sufficient for tracking.

Alternatives envisagées 

Outreach

Pourquoi choisir SalesLoft 

Difficult to use and an inefficient process.

Logiciel antérieur 

HubSpot Sales Hub

Pourquoi passer à SalesLoft

At the time, Salesloft and Outreach were similarly priced and had almost identical features. The only reason we went with Salesloft was because a few members on our team had used Salesloft at previous companies.

Avantages

It has a lot of advantages as the support it gives to double check contacts and info before filling the CRM of trash.

Inconvénients

I miss some user-friendly experience. It is kind of uncomfortable to have to import data so manually

Alternatives envisagées 

SeamlessDesk

Logiciel antérieur 

Apollo.io

Avantages

Ease of use, functionalities, analytical resources, possibility of creating massive campaigns

Inconvénients

Limitation of up to 500 e-mails sent per day, does not allow you to delete a cadence, just archive it.

Avantages

User ability is high - the layout of the site is easy to find information/content you're looking for. Like the use of "Snippets" vs. "Templates"

Inconvénients

Calling features are poor - need to be able to call through salesloft with it accurately importing the call into salesforce and Chorus.

Filter options within a cadence or account are messy and do not pull the information needed.

Avantages

I love almost everything about Salesloft. It is very user friendly, I like the three columns and being able to scroll down one side and still be able to see the other columns. My favorite feature would be the cadences! VERY easy to create and manage, keeps me very organized, which is crucial to me.

Inconvénients

Only real complaint is once a task is completed then that contact goes away and there is not (too my knowledge anyway) a way to pull up like most recent contacts etc.

Avantages

Salesloft is the main reason I'm still in a sales position. Before the system, I was leaving over 70 of the same voicemails a day and had to manually track my cadence progress which was messy and unorganized. Salesloft has completely transformed my work style for the better and has lead to multiple successes in my career. I am much more efficient, organized, and happy than I was prior to Salesloft.

Inconvénients

I'd say Salesloft runs great 75% of the time. The other 25% of the time my co-workers and I frequently run into issues where the system doesn't function properly. The most common issue I run into is when the entire program becomes unresponsive leading me to uninstalling and reinstalling the extension and even then it sometimes doesn't fix it. Another frequent issue I run into is when Salesloft doesn't record or log my calls for the day. I've had calls that were never logged and also calls where it took over a day to show up.

Avantages

The ability to quickly load a lead from salesforce or multiple leads is very easy. The email tracking is also very helpful when deciding when to reach out to prospects. Navigating through Salesloft for the most part is very easy. The notifications on whether an email has been received or not is great. I primarily use Salesloft for email cadences and email blasts. Both allow me to send templated emails to prospect at a much faster rate than gmail. The dashboard also gives you good feedback on which emails are being opened/responded to. Being able to create your own custom templates is very easy as well which allows you to change up your messaging whenever you'd like.

Inconvénients

Salesloft at times can make it difficult to log calls. Sometimes I'll prefer to just log calls in salesforce when Salesloft isn't recording my calls properly. The email tracking while useful will sometimes give you false alerts if the prospect is opening their email with outlook or if you open the email yourself which can lead to confusion. The tool also has issues with uploading leads from salesforce from time to time which can be frustrating.

Avantages

I actually really liked the cadences and being able to loft emails directly from Salesforce. It feels seemless which is the whole point. You can also pull in useful information like if an email has bounced and you can remind yourself to followup or reply to an email without tasks which are super unorganized in Salesforce.

Inconvénients

The phone calls just do not work consistently if at all. We've lost whole days and had to go back to dialing by hand. I had thought it might have been just my first company's situation, but now that I'm at another company, it seems like it is a Salesloft problem itself. It's a great idea but it isn't reliable and customer service is not helpful in the slightest.

Avantages

What I love the most about Salesloft is that it makes our Sales activities smooth, easy to manage and track, and provides great automation rules and training for me and my team. We can record all calls, all meetings, and send emails from the same platform, making it easier for me as a Sales Development Rep to focus on revenue-generating activities and automate all the other admin processes.

Inconvénients

I think Salesloft can increase its integrations to include other systems that other companies are already using.

Avantages

In terms of cadence and transaction follow-up, ease of use is important. The ability to see deals from the perspective of management allows for clear transaction intelligence. Salesloft is reliable, has a built-in Gmail integration, and is simple to use throughout the sales process. We've used different sales tools before, but Salesloft is significantly superior and more comprehensive. For SDRs and AEs, we've had to use distinct tools.

Inconvénients

Deals is a separate platform that SL has integrated within the technology. Without some of the same metrics and reporting capabilities as Cadence, it doesn't have the same feel. Deals are getting better, and I'm excited about the changes to uniform Cadence and Deals.

Avantages

From a sales role perspective, SalesLoft provides an easy to use platform for account management and tracking user productivity. The ability to create effective outreach cadences and having data analytics into testing email campaigns is absolutely crucial. The biggest pro for me is being able to make calls and track email open rates directly from the platform. My product team has also implemented an integration with our CRM allowing a seamless workflow for effective prospect outreach.

Inconvénients

My sales team and I are incredibly satisfied so far with SalesLoft and have not run into any system or customer support issues.

Avantages

My favorite aspect about using Salesloft is the fact that it is so intuitive, and easy to use. Set-up is simple, and the features this platform offer are limitless

Inconvénients

The tool currently integrates with LinkedIn Sales Navigator, but only for team plans. I wish it was able to integrate with all instances of LinkedIn.

Avantages

It's a great place to keep track of all prospects and have a quick access to the company's website and the prospect's LinkedIn and Twitter.

Inconvénients

The dialer/phone is the worst thing about the platform. I would say it works about 60% of the time and if you don't have a direct line there's no point in calling since you won't be able to go through the names directory or dial EXTs. Also, seems to be a consistent call quality issue and nothing is worse than getting a prospect on the phone and they can't hear you.

Avantages

We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled.

Inconvénients

This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it.

Avantages

It records all your calls automatically. It's really nice to be able to go back and listen to calls or share calls internally. The email cadences work well and are easy to use. It syncs to our CRM (Salesforce). It logs all emails automatically in SFDC. It also makes it really easy to log calls to SFDC. Much faster than doing them manually through SFDC. I also like being able to see if the email recipient has viewed my email.

Inconvénients

It only gives me the option to log calls to my CRM about 80% of the time. It's great when it works but it's annoying when it doesn't. It just means I have to log them manually when that happens. Also, the feature that allows you to see if a email recipient has viewed your email doesn't seem to work perfectly. It's probably not possible to make that feature work perfectly 100% of the time because Tout was the same way.

Avantages

Undoubtedly, the best sales prospecting tool out there in the market. Open rate, click thru rate and response rates are far higher than any other sales prospecting tool. With semi-automated email outreach options, it's quite easy to use and scale as well. Team templates make it easier for everyone to reuse successful email templates.

Inconvénients

There is a lot of scope for improvement in terms of reporting and dashboards. It's difficult to track who all opened/clicked a particular email template. Though there is SF integration, it's difficult to make it work accurately.

Avantages

It does the most basic part of the job well - putting leads into automated cadences.

Inconvénients

The platform is not intuitive to manage, reporting is poor, customer support is almost non existent, and the company employs predatory billing practices, we're currently struggling with them to be released from the contract.

Avantages

We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team.

Inconvénients

The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value.

Avantages

Ease of use, volume of outreach in a matter of minutes, prospect tracking

Inconvénients

Texting is not easy to use and opting each prospect to allow for texting is a process. The app also needs to be better updated.

Avantages

The best part is sales automation and analytics. currently they have launched email sentiments which is the coolest feature.

Inconvénients

access to create Custom reports can be provided to user.

Avantages

Its the best tool for sales team, the ease its provides with the automation and tracking of email is amazing. Also, I can use analytics to review my team's performance

Inconvénients

The tool is a littlie complicated for the new users/ one need to spend good time learning this and I feel the reason is User interface and user experience they provide

Avantages

We recently switched from another software to SalesLoft and it has made a massive difference. We can now pull data from SalesLoft into our analytics platform and make proactive decisions. SalesLoft allows me to accurately log every interaction I have with prospects, it allows me to see prospect activity on emails I have sent. I can integrate LinkedIn Sales Navigator and Salesforce to make the sales flow so much smoother.

Inconvénients

I honestly haven't run into a con or problem with SalesLoft yet, any bump we see is easily fixed in less than a day - normally a matter of minutes.

Avantages

We can create cadence according to our lead segmentations it allow us to pitch in the right content to right prospects.

Inconvénients

We cannot automate as much as in Marketing automation system through automation rule/Workflow, they have to improve on this

Avantages

The tool undeniably boosts the productivity of a sales team. You're able to touch a much higher volume of prospects per day than without it

Inconvénients

the downside is the platform was architected and built by a 5 year old. Their APIs is bad so their email integration with Outlook is constantly spotty. The logic built into the Contact sorting function is very basic so its hard to sort through a high volume of contacts at once. Worst though is that their customer service always blames user error when IT departments have gotten involved and mapped the problems back to them.

Avantages

I like that it helps me to find prospects that will be a good fit for my software. It is very intelligent software.

Inconvénients

It is kind of expensive to use for a small business like myself. It would seem less expensive for larger businesses than mine.

Avantages

I love how you set up cadences to do a mass call and email list which makes it way easier than before I used Salesloft and had to log each call manually. Plus it allows me to do my job remotely which was a saving grace during covid.

Inconvénients

Sometimes when a person replies to an email to say theyre not interested, it doesn’t automatically remove them from the cadence.

Avantages

For me, it works very fast. It is easy to use it. Reporting is very good so I use it to prepare the reports for our sales meetings.

Inconvénients

I don't like the way how the syncing between Salesforce and Salesloft works. You can automate syncing for the contacts but you can't for the accounts, so I have to import every single account to Salesloft from Salesforce when we change some data on the accounts.

Avantages

It's easy and it works, albeit doesn't have the greatest interface and some features are lacking.

Inconvénients

There is no way to pause a single cadence that is not performing well - you must delete it entirely or pause all cadences.

Avantages

I like how easy it is to bundle and send mass amounts of emails. Much more than I would be able to do manually.

Inconvénients

For 3 months I was unable to use the tool. My emails were sending at about 1 out of 10 and I had to keep in constant connection with the Salesloft team to try to find the root of the issue. When it is working it is a great tool, however being unable to use the tool for 3 months was a major setback.

Avantages

Ability to integrate multiple communication channels make this a sophisticated tool.

Inconvénients

There are a lot of features, badly it makes this tool a bit complex one to use.

Avantages

The product has a lot more depths than similiar products and offers many great features.

Inconvénients

Hubspot Integration is not greatOnboarding and ongoing Service are really bad

Alternatives envisagées 

Outreach

Pourquoi passer à SalesLoft

More features for the same price

Avantages

Ease of use, easy to get team ramped up quickly on it.

Inconvénients

Can be a bit clunky at times and need more integrations with software that matches well with it.

Avantages

As an SDR, I use SalesLoft everyday. It makes my job 10x easier by organizing and planning my outreach. Your "cadences" can include emails, calls, or social media steps and the prospects' social accounts are all linked inside the platform

Inconvénients

Making calls within the platform is sometimes a pain. Since they use Twilio as the technology to make calls, dial-by-name directories and extensions mess up frequently.

Avantages

I love the away that it tracks communication between myself and my clients. I also love being able to save templates.

Inconvénients

It is hard for me to navigate and sometimes has glitches

Avantages

Sometimes some of the features sort of work....

Inconvénients

After you buy Salesloft, you're on your own. The only way I could get someone on the phone was to call their sales line. Their customer support is non-existent. Even after I was able to get ahold of some via email, they refused to schedule a simple call and instead have spent weeks going back and forth over email barely trying to solve a problem that could be taken care of in a 15-min conversation.

Avantages

If I had to choose one thing that I like the most about SalesLoft it would have to be the user friendliness. I was nervous at first about integrating a new software into my daily routine, however, SalesLoft literally outlines everything you need to do to get up and running when you first start. What is also nice is they offer several Q/A sessions once you go live with the software. This has allowed us to ask questions after using the software for several weeks.

Inconvénients

What I like least is that sometimes there seems to be a few glitches that require a restart of the program, or re-download of the SalesLoft ext. This seems to be the "norm".