SeamlessDesk

Avantages

The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing.

Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk.

Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Inconvénients

SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

Avantages

The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Inconvénients

There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

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Avantages

Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Inconvénients

Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Avantages

Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.

Inconvénients

Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

Alternatives envisagées 

Pourquoi choisir SeamlessDesk 

Logiciel antérieur 

Pourquoi passer à SeamlessDesk

Avantages

Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration.

I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours.

It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

Inconvénients

I'm sure there are a few additional features we'll recommend along the way.

Avantages

I love the interface and the ease of use. I've used many different helpdesk software including Zoho, Zendesk and more. Seamlessdesk definitely delivers in things being seamless. Their support is very quick and helpful. Setting rules for automatic situational replies work great. Overall very satisfied!

Inconvénients

The only thing I don't like, is sometimes the tickets have ? show up for characters, but they've been quick to fix this. Another is when people email to a group and everyone replies, it creates a new ticket for each reply, I would like to see them all go into the original ticket's messages.

Avantages

SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.

Inconvénients

There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.

Avantages

The biggest feature we were looking for was a product we could use remotely. The best thing about the software we have discovered is the response of the SeamlessDesk team to our questions and suggestions. They have made us feel as if the product was made just for us.

Inconvénients

There are no cons with this software as far as we have seen.

Avantages

We were immediately impressed by the clean 'look' and smooth flow to creating, storing, sharing and tracking support issues for our clients. We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy. What is more important than that?

Inconvénients

Weird question. If there was something important we didn't like -- we wouldn't be using it. I do think the phone app could be a bit more empowering -- but we all use desktops anyway.

We use the software for in-house helpdesk support, making no use of client-created support tickets. The software is designed to handle all-that ... but we really don't utilize that at this point. Maybe down the road -- but our clients really like voice-to-voice interaction with the support team.

Avantages

I like the simplicity of the solution. The user interface is very intuitive and easy-to-use. SeamlessDesk also has excellent customer support, and they are very responsive to requests that the team and I have made over the years.

I also like their Asset Management and how they link assets to tickets.

Lastly, they just released a new Project Management and reporting feature that I have not entirely used yet, but looks very powerful. I am excited to try it out and excited that they have recently been focused on added new features.

Inconvénients

I honestly cannot name any "Cons." It does everything that I need it to do and it does it very well.

Avantages

Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

Inconvénients

Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Avantages

The learning curve is quite easy. This product offers what most organizations need in a ticketing management solution, without more tools than most companies need. This reduces staff time in learning to use the system.

Inconvénients

The ticketing rules are great because you can customize them so many ways. However, the rules can easliely overlap. It would be nice (feature update) to have the rules alert the person setting them up if they need to be adjusted before being able to enable them.

Avantages

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

Inconvénients

Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

Avantages

User Friendly GUI. Ease of use for end users.

Inconvénients

Settings menu, knowledge base. One standard flow through all menus.

Avantages

The developers are awesome. Any time I've had questions they're very quick to reply and resolve any issues or questions I've had.

Easy to use. Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets.

This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

Inconvénients

Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

Avantages

very easy to use. the update on the status are very useful.

Inconvénients

from an end user (not an administrator), I do not see any issues with software. works great.

Avantages

This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

Inconvénients

The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Avantages

Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Inconvénients

No phone integration, would like if I could add a module for when customers call in to integrate the software.

Avantages

Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

Inconvénients

Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

Avantages

I love the simplicity of it. Wasn't hard to learn and I got started quickly. The asset manager flows nicely into tickets.

Inconvénients

There are so many features I just have to go through them all, but overall basic settings gets the job done.

Avantages

What I like about this software is has easily accessible it is and how accurate the product is. Makes it easy to go in and put in time requests and to se your hours.

Inconvénients

What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

Avantages

SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Inconvénients

The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

Avantages

The ease of use and ability acknowledge users showing what step of the process we are in at that time.

Avantages

We have been looking for help desk software and are quite pleased.

Inconvénients

I haven't experienced anything I would identify as a con. Most of the reviews I've read are consistent and would not be a reason to avoid purchasing this software.

Avantages

It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

Inconvénients

Company should work on adding few more features . I don't see anything bad about this particular software.