bsport

Avantages

All of the features are easy to use and the backend looks really friendly! I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.

Inconvénients

My App icon doesn't look good and it still hasn't been changed after months. Sometimes the software glitches but that's not a big deal.

Avantages

Der Kundensupport ist immer super hilfsbereit und meldet sich spätestens am nächsten Tag, falls Rückfragen notwendig waren.

Inconvénients

Das teilweise Hilfe-Texte nur auf Deutsch verfügbar sind.

Avantages

One of the features I appreciate the most is the messaging and emailing capabilities. These functions have streamlined communication with members and staff, making it much more efficient than previous systems I've encountered.

Inconvénients

In terms of drawbacks, I honestly can't find anything to complain about. B Sport has met or exceeded all my expectations.

Avantages

I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too.

Inconvénients

There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year.

Alternatives envisagées 

ABC Glofox et Mindbody

Pourquoi choisir bsport 

Zingfit decided to put up our price to a level which would have made it difficult to survive as a company.

Pourquoi passer à bsport

Pricing primarily and then we believed the booking platform was exactly as we needed it, knowing that they would also strive to develop it going forward to meet out future requirements.

Avantages

We like the fact that we have our own branded app and that the platform is personalised to the user.

Inconvénients

We would like the booking app to have the management tools in it so that we do not have to go into the back office to work them.

Avantages

Die einfache Funktionsweise und Flexibilität bei der Verwendung.

Inconvénients

Die derzeit zur Verfügung gestellte APP hat leider wenige Funktionen.

Alternatives envisagées 

Eversports Manager

Pourquoi choisir bsport 

BSport hat mehr Funktionen und der Support von Fitogram hatte sehr lange Reaktionszeiten

Pourquoi passer à bsport

Günstigerer Preis bei BSport und die Verknüpfung zu Urban Sportsclub

Avantages

The customer communication has been brilliant. I have run in to numerous issues so far that have been solved quite quickly or explained to me. The response time has been great so far.

Inconvénients

Integration for website is not great and very fiddly. The app is not great for users and is quite confusing.

Avantages

Het onboarding proces is wat ze wel redelijk oke doen!

Inconvénients

Slecht bereikbaar, onduidelijk wat je elke maand binnen krijgt! Erg duur wat ze niet duidelijk communiceren!

Avantages

Sehr übersichtlich, leicht zum bedienen. Deckt alle Anforderungen von einem Pilates Studio.
Unsere Kundinnen haben grosse Freude dran, weil sie das ganze selber können an und abmelden.

Inconvénients

Es wäre schön wenn mehrere Mailvorlagen schon ein Bestandteil wäre.

Avantages

De gepersonaliseerde app en de vele verschillende functies

Inconvénients

De extra kosten van alle extra functies

Avantages

Es Einfach und übersichtlich. Der Kontakt ist schnell und unkompliziert

Inconvénients

Leute fest in Kurse zu buchen ist etwas umständlich

Alternatives envisagées 

Eversports Manager

Pourquoi passer à bsport

Bsport ist sehr individuell und man wird nicht auf eine andere Seite weiter geleitet

Avantages

-Frequent Updates
-Fast customer Support
-open API
-Almost every Scenario can be modeled in bsport

Inconvénients

-Webhook URL Maximum too short
-No 2 Way Synchroization with office 365

Avantages

Heel blij met onze overstap naar Bsport. Klantondersteuning is fantastisch, het systeem is heel uitgebreid en gebruikersvriendelijk.

Inconvénients

Heel tevreden, als ik een nadeel zou moeten opgeven is het dat het systeem zo uitgebreid is dat ik af en toe wat verloren raak in alle opties.

Avantages

VALUABLE help from Bsport team ([sensitive content hidden] ).

Inconvénients

Consumer portal can be a little tricky to use and payment unclear.

Avantages

La gestión de reservas y programación de clases

Inconvénients

Que los usuarios no pueden cancelar ellos mismos la suscripción

Avantages

Netter Kontakt im Sales, alles sehr positiv und 'wir bekommen deine Ideen auf jeden Fall umgesetzt'

Inconvénients

Katastrophaler Service, nachdem der Vertrag geschlossen wurde. Keine Lösungsmöglichkeiten, wurde ständig hingehalten und als ich -nachdem mir ein Sonderkündigungsrecht einberaumt wurde - aus dem Vertrag austreten wollte, werde ich seit MONATEN hingehalten und bekomme weder die Bestätigung der Kündigung noch mein bereits direkt eingezogenes Geld zurück!!!!

Avantages

The support staff are always really nice and helpful. I like the payment reports and the scheduling.

Inconvénients

The stripe payment system doesn't always let people know if their payment has gone through.

Avantages

My feedback & my customer service with my only one interlocutor : [sensitive content hidden] . Awesome guy .

Inconvénients

The time for the payment on our account

Avantages

Features are good and easy to use. We also have the App which customers love!

Inconvénients

I find some of the reporting and marketing functions hard to navigate.

Avantages

Integration was simple and the onboarding team were very helpful during this process.

Inconvénients

Once you get your head around navigating the system it becomes pretty straight forward.

Alternatives envisagées 

TeamUp

Logiciel antérieur 

ABC Glofox

Pourquoi passer à bsport

Integrations we’re so good. Love being able to customise notifications. Video platform available Use of app

Avantages

Lo que más nos gusta de bsport es que es una plataforma muy intuitiva.

Inconvénients

Que algunas funciones no sean muy moldeables.

Avantages

la possibilità di raccogliere dati e gestirli in un'unica piattaforma

Inconvénients

mancano i filtri per fare ricerche dettagliate nelle liste e ad esempio esportare le liste in pdf

Avantages

It´s very helpfull to manage the studio. The beginning was not easy, we had a lot of mistakes with billing but now everything is working well.

Inconvénients

All the mistakes on the billing department, it happened 3 months in a row.

Avantages

Easy to use for customers, nice simple attractive interface. Range of features. Easy integration with our website. Branded app.

Inconvénients

Billing/invoicing could be slightly smoother in terms of emailing customers when billing/taking payments

Avantages

Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to.

Inconvénients

We would love it if the text message service for cancellations and waitlist notifications was implemented soon.

Avantages

The design of the software from client side

Inconvénients

we do NOT recommend this software to ANY business. There are several other softwares available that are easier to use and for the same if not less rate. There are so many essential features this software is lacking, not to mention that there is no app for the staff.if you have a retail section then this software cannot support it. The reporting is super complicated, so if you are a studio which has it's finances in check then this software is not recommended.You are also unable to assign permissions to staff which is a basic feature on any other softwareThe software VERY OFTEN lags, which makes is inoperable.

Avantages

Belangrijkste voordeel is jullie beschikbaarheid in geval van vragen en/of problemen!!

Inconvénients

De migratie was niet zo vlot, maar eens alles is overgezet, dan alles ok!

Avantages

Me gusta que es bien organizado, que para crear las clases es muy facile, cambiarlas y todo que es necesario de hacer en situation cuando falta que cambio el horario o nombre del profesor o clases completa.El servisio cliente es super bueno, muy reactivo y rápido me encanta y creo que es muy importante para que uno no se siente solo con alguna problemas diarias :)

Inconvénients

El contra mas grande creo que es la organización des cartes del cursos y pack y otros actividades. Lo entiendo ahora y puede manejar las manipulaciones básicas pero la manera de hacerlo no les la más lógica.También la idea que la reservación es conectadas con la factura y en momento que cancelo la factura ( porque cliente cambio opino o cualquiera ) la reservación se cancela también. Pero bueno esto pasa a veces, no es ultra grave tampoco:)

Avantages

Easy to use, reliable. And we are really happy using this platform.

Inconvénients

It is mainly for our school. We need the option to put the two teachers' names on the timetable!

Avantages

It is easy to use and the customer service and helplines are fantastic.

Inconvénients

I literally can't think of anything!! Maybe to be able to add in people on the teacher app (who haven't signed in for a class) and not just the back office?

Avantages

I like most that I can manage my entire Yoga studio from my iPhone in some cases. I like the dedicated App.

Inconvénients

Sometimes things have more steps than feels really nessasary. Sometimes the translations form french havent been done. Pausing memberships isnt that clear.

Avantages

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Inconvénients

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Avantages

This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities.
For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required.
in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software.
The product also looks great and is very accessible on the client/user end.

Inconvénients

Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client.
We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing.

Avantages

Trabajar con BSport me supone tener control de las asistencias, gestionar las clases, implementar y publicar los talleres, mantener accesible la compra de pases de acceso online... La sección de informes me permite trabajar los números para presentación de impuestos, ver mi facturación, acceder a las facturas y crear documentos a partir de la información descargada. Un servicio de email integrado para comunicarme con mis usuarios, que puedo personalizar es genial. La integración fue rápida y ágil. También dispones de una sección formativa y de resolución de dudas y un equipo preparado para responder cualquier pregunta. Y Aún no uso la parte de gestión de profes

Inconvénients

El software tiene muchos servicios y aplicaciones que aún en mi primer año de uso no he descubierto en su totalidad. Me gusta que el equipo está en continua mejora.

Avantages

Personal app, all in one software, great data for tracking. [SENSITIVE CONTENT] our support from Bsport was a great help with implementing. Because this software has so many tools and is all in one there is a lot to learn and a lot of work to make it work for your business. For this you need great assistance and [SENSITIVE CONTENT] is great! She takes time to help us out and reacts fast. If the software is installed you have a great business tool for client registration, class tracking, value data and a video on demand tool! With the personal app you make it fo your clients really easy to acces the mobile app.

Inconvénients

Because the software is all in one there is a lot to install. Take your time to learn the system, start on time and ask help from support. Some times the support team is a little bit to quick to react and then you get standard answers (that you find true help videos) and before you know you emailed 5 times the same question. So make sure you know how to find the right person to help! For us it was [SENSITIVE CONTENT]!

Avantages

The video database, online booking, database management and integrationMarketing capabilities are really good - takes a bit of time setting up but worth it

Inconvénients

Some clients have had trouble adding payment details and had to try more than a couple of times. Occasionally the translations into English are a little unclear and can cause confusion.It's very expensive. Some customers have had trouble booking - although most seem to manage ok. No waiting list for workshops and events.

Avantages

The software tracks the administrative movement of the studio very well: client scheduling and cancellations, money coming in and out, etc. It also offers the agenda and webshop in the same place which we find very handy as opposed to having the webshop and scheduling on separate platforms.

Inconvénients

Since the software has so many options, there are a lot of tabs, and until you have memorized where everything is you have to spend some time searching through the tabs. We have used a few other scheduling software platforms before this one and the BSport one took the most time to set up.

Avantages

I needed a booking software that was modern and easy to use. The bsport team is young, fun, and super responsive.

Inconvénients

Because they are European there are a couple of vocabulary/ train of thought spots that are different from what we're used to. Once we got used to those it's been a breeze.

Avantages

The Software is robust and detailed. Its allows us to produce meaningful reports that help us collate data to help the business grow. It's studio growth focused, just simple things like promotional codes, being able to email directly payment links. Its helped our business greatly! The team at Bsport are amazing, they are well informed, all queries are answered quickly and to such a high standard. The tutorials are brilliant also.

Inconvénients

There are still areas for improvement to make information available quickly.

Avantages

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Inconvénients

It takes a while to set up everything because it’s you that does it from the scratch

Alternatives envisagées 

Mindbody

Pourquoi passer à bsport

Tried Mindbody and it was too complicated and to expensive

Avantages

User-friendly, good to be able to brand with own colors, good integration with our website, good to see images on the App and website for each section, good to have a function to send branded emails out to different user groups.

Inconvénients

It would be good to be able to have the teacheres as staff as well so that they can do some administration.

Avantages

Gecombineerde rooster van meerdere locaties en eigen app

Inconvénients

De app kan nog wel wat worden verbeterd. Ik krijg veel terug van leden dat het niet erg gebruiksvriendelijk is; waaronder het beginscherm waar de lessen random worden weergegeven is verwarrend, wanneer je een les wilt reserveren dan moet je daar meerdere handelingen voor doen.

Ik mis de optie om een proefles als los product aan te bieden/losse feature met eigen mogelijkheden zoals een aparte pagina waarop duidelijk staat wat er moet gebeuren om een proefles te boeken (nu moet je een account aanmaken, maar is niet geheel duidelijk), een les boeken ver vooruit (niet 3 dagen zoals we nu hebben ingesteld) en ook automatische bevestigings- en bedanktmail.

Avantages

The price we pay was cost effective, however the clients are suffering the most.

Inconvénients

analysis on finances, and app quality, and payment gateway.

Avantages

The integration with my former plateform was nicely done and i'm very satisfied

Inconvénients

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

Avantages

The class management part where we can confirm presence / absence, bill member for the products they want, see if members have unpaid invoices
The ability to create relationship and split membership between members of the family

Inconvénients

The payement method is really not easy to be added and has to be added for each members

Avantages

We love how easy the back office is , every day I discover a new feature , the process was so easy and the support team is the best , every time I have a question they respond and help me with everything.

Inconvénients

Some parts are in different languages some in french, some in Spanish and the other ones in English.

Alternatives envisagées 

Mindbody

Pourquoi passer à bsport

Same features and you have better prices.

Avantages

The simplicity and efficacité of use and support and help desk and chat

Inconvénients

Useful and complete and understandable. I feel confident

Avantages

The marketing tools are really well developped and allow to really keep on top of your customers. It is easy to use and the numerous features make this software a very well rounded option for any business small to large.

Inconvénients

The limitations in terms of design when integrating the schedule and packages to our website. I wish we could be able to customize the format of appearance to match our website.

Avantages

- reporting
- the support team are great and responsive
- migration process was fantastic

Inconvénients

- as with any software, there were initially some bugs. However, Bsport’s team fixed them quickly and were super communicative

Avantages

Video on demand is really easy to use and it looks nice. People can find the classes easy and are also happy about it.

Inconvénients

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.