GetFeedback

Avantages

GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

Inconvénients

It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à GetFeedback

Avantages

It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.

Inconvénients

The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.

Avantages

GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great.

Inconvénients

The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce.

Alternatives envisagées 

Pourquoi choisir GetFeedback 

Logiciel antérieur 

Pourquoi passer à GetFeedback

Avantages

To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.

Inconvénients

It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.

Avantages

This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
My database coordinator loved that it was a native Salesforce app.

Inconvénients

The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.

Alternatives envisagées 

Pourquoi choisir GetFeedback 

Avantages

GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Inconvénients

GetFeedback business model is quite expensive, hard to afford for many businesses.

Alternatives envisagées 

Pourquoi passer à GetFeedback

Avantages

The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Inconvénients

If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

Alternatives envisagées 

Pourquoi passer à GetFeedback

Avantages

The survey-taking experience in GF Direct.

Inconvénients

How difficult it is to use and how limited the feature set is.

Avantages

I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options

Inconvénients

I wish there was a way to include incomplete responses in the summary results without having to export them.

Alternatives envisagées 

Pourquoi passer à GetFeedback

Avantages

Multiple surveys allowed
Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from
You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though

Inconvénients

The predefined templates/themes are a bit tacky
There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right.
Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results.

Avantages

I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes.

Inconvénients

It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.

Avantages

You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from.

Inconvénients

Adding large enough images with sufficient clarity is problematic.

Avantages

I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features.

Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media.

There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever.

The user interface and dashboard is super-intuitive.

Lastly, the analytics let reporting a piece of cake.

Inconvénients

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

Avantages

Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.

It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

Inconvénients

Very expensive if you want to have the Salesforce connection.

Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.

Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

Avantages

The integration with salesforce, the beautiful look and feel.

Inconvénients

More question logic would be nice

Avantages

Usabilla has a lot of functionality from a UX testing perspective. It allows for the creation of multiple testing buttons and campaigns and has a fairly impressive data/metrics dashboard to give you analytics on how your testing is going. Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly.

Inconvénients

it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test. It also doesn't do heat mapping which is a pretty cool tool offered by competitors such as Hotjar.

Avantages

Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them.

Inconvénients

There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop.

Avantages

What I like most is that with GetFeedback it's very easy to prepare a survey that looks like it's been developed by a professional UX designer. It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default.

Inconvénients

Would be great to have an open connector for Microsoft Power Automate in the future. Right now it's not available.

Avantages

As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.

Inconvénients

Not necessarily about the product itself, but we had been working with their team to implement some new ideas and never really got much feedback or help from them. Just something to keep in mind when getting started.

Avantages

The software offered the screenshot feature with review. It allows users to make up reviews with screenshots where they feel good or bad. We used the software to collect feedback on our documentation from users - for wrong writing, lacking information, or wrong translations. The screenshot feature enabled them to pick up the part in question visually, easily.

Inconvénients

The price was so expensive as other feedback systems are emerging. With that high price, our IT dept. decided not to continue the subscription anymore in last year...

Avantages

I like the customizability of this platform. It has a lot of great features to help cater to different needs.

Inconvénients

I wish there was a way to organize past surveys on the general dashboard.

Avantages

Easy to create good-looking questionnaires, templates. There's a mode for limited free use. There's a way to track responses using e-mail or other identifiers of each respondent. Tech support seems to be trying to be helpful.

Inconvénients

No instant messaging/chat with tech support. Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.

Avantages

- Really darn simple and easy to use
- Gorgeous design
- Higher response rate do to UI and mobile-optimzation over other services I've tried

Inconvénients

More integrations would always be nice though key ones are already there (like Salesforce, etc).