CM.com Communications Platform

Avantages

Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already.

Inconvénients

The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information.

Avantages

Il fatto che si integrassero i piu' importanti social di messaggistica

Inconvénients

Il prezzo e' alto in rapporto alla qualita' del servizio offerto.

Avantages

It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience.

Inconvénients

I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.

Alternatives envisagées 

Pourquoi passer à CM.com Communications Platform

Avantages

CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base.

Inconvénients

CM.com needs to extend their country coverage with supporting marketing to other destinations.

Avantages

The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team

Inconvénients

One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.

Avantages

Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions.

Inconvénients

Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond.

Avantages

One of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences.

Inconvénients

One of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place.