FMX

Avantages

Broad range of options and customization.

Inconvénients

There is an odd dual notification that occurs when editing tickets as an admin. Two sections of the ticket. Each section edit generates an update notification email to those involved in the ticket.

Avantages

The ability to set up automatic notifications for almost all action triggers makes this product a true workflow master. We have a facilities team of ~20 staff. They access automatic email notifications on their phone, use the links in the email to go straight to their tickets, update, resolve and close the tickets, all on their own phones. Our customer satisfaction for maintenance issues is excellent.

The hosting service for this product has been very reliable. The user interface is intuitive. Standard import templates are included and easy to use, allowing us to organize on spreadsheets all our data and easily import to GoFMX. GoFMX has made our jobs easier.

Custom fields and forms allows us to create custom request types for any use.

The extra modules besides maintenance requests offer some great workflows as well. We will be looking into using the scheduling module soon.

Inconvénients

You cannot customize the interface. The menu buttons say what they say, you cannot change them.

Avantages

Once you get it set up it is pretty user friendly. I can get a new employee using it pretty much on their first day.

Inconvénients

There are a couple of quirks (limitations) within the functionality of the software that need to be fixed

Avantages

I like how we can have all our facility work orders and IT work orders on all one platform. I do like how they let you close and review tickets fast

Inconvénients

I really wish they could have priority in the tickets like Low, Normal, High. I have not see a way to turn this on if there is one. I also wish they had a dedicated app not a mobile version for their website. Sometimes the website loads slow and there have been times were the website would be down impacting us as a school

Avantages

The ease of use is the best thing about FMX. It didn't take me long to figure out how to customize the software to what I needed it to do for the college.

Inconvénients

Sometimes it can be over detailed. If that is even a thing.

Avantages

Love the format and ease of use. Working on 4 sites with only 2 full time guys and a slew of contractors and part time help, this system keeps it straight. I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system!

Inconvénients

Maintenance request system is clunky. If a middle management person or above enters a request, life is good. If a person from outside the organization (building user, customer etc) submits a request, it is lost in space until I happen to see it when it is past due. NEED, like absolutely needs to be something that generates an email to the admin of that building to assign to a worker so it does not get lost.

Avantages

The ease of operation, we can enter a work request and have it go directly to our crew's cell phone without having to go to their office or the Foremen office to retrieve a work request.

Inconvénients

You have to enter into all of the building systems so it can retrieve the information on the equipment the technicians are working on.

Avantages

The ability to communicate back and forth with responses is absolutely critical for me in speeding up a resolution timeline.

Inconvénients

I would like the ability to bulk comment on thickets of the same nature.

Avantages

I have been using FMX for 4 years now. When first learning how to use the system, I found it very user friendly. FMX has helped keep all 26 schools facilities and calendars organized and easy to manage from one central system. Our HVAC system is now connected to FMX as well as Arbiter. Having both of these systems talking to each other has been a huge help. The best feature for me is no more double booking. With 26 schools and hundreds of resources to manage it can get very busy, so having this helps make my job a lot easier.

Inconvénients

The reporting isn't where I would like it to be but it's a work in progress.

Avantages

Very easy to use and share information with team members

Inconvénients

There is nothing about the software that does not meet the needs of the school district.

Avantages

Very easy to manage. Very user friendly. We rely of work requests from the entire campus and the system is so easy for them to understand once they become a user. We are able to track our requests. The system sends notifications to requestors so they are able to see where their request stands. Communication is key.

System is very easily customized to fits our needs.

Inconvénients

there are a few features that FMX doesn't have that one of my older systems had but overall its much easier to use.

Avantages

All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.

Inconvénients

I wish we had more control of some of the fields and could label them with our internal lingo.

Avantages

FMX is extremely easy and intuitive for our users which range from students to academic professionals. It is an excellent communication and tracking system that allows users to attach photos. As the system administrator, it is extremely easy to setup, maintain and add users, especially since I'm not an IT professional.

Inconvénients

There really isn't anything that we don't like about the system as it has been a perfect match for our needs.

Avantages

The schedule request module is terrific. Being able to set up approval queues, notifications, recurring events, and more have made facility scheduling much more streamlined. Plus we can export the event data for display on our public website, and we can even automatically import our athletic schedules from an outside service. In addition, their import templates are ridiculously easy to use!

Inconvénients

Occasionally, a feature may require a few more clicks than what seems necessary. But overall, that's a pretty small complaint.

Avantages

ease of use, keeps track of work request and progress/completion timeline. Almost everyone in my organization finds it easy to submit a request in one of the 4 modules we run.

Inconvénients

At times, sends to many emails, but the enhancements over the past couple years has allowed users to edit this preference to a level that they are comfortable with.
If I am doing a list of building use requests, I have to open each to approve. Wish I could click on the ones I want to approve, click approve and then approve all at one time, and not individually.

Avantages

FMX customer service is excellent and the calendar program has fit our needs.

Inconvénients

FMX takes a good solid year to integrate with existing processes as any software would. The good news is the customer service is excellent.

Avantages

Ease of use. This was our number 1 criteria and FMX stood out from the others

Reporting. The dashboard system makes customizing reports effortless.

Support. Absolutely important and they have been outstanding

Inconvénients

We have not come across any down side. Every time we discovered something that was not meeting our need, the support team was quick to modify the program to fit.

Avantages

Its easy to use and setup. It has a lot of features to fit many needs in an organization. The support is fantastic and they can assist in anything. It is very customizable and overall fairly easy to administer.

Inconvénients

Not many cons, the largest one for me is there are a few areas that we just cannot customize to our liking, so we have learned to use the system the way it is. FMX is always making updates and improvements, so I expect some of these small specific changes I would like to see will be fixed in the near future.

Avantages

It is user friendly , easy to navigate , its plain as far as being able to create work orders etc, and its easy for the staff to use. Other programs I used the screen displays were confusing.

Inconvénients

To me there is no cons to this program.

Avantages

The ability to put multiple departments into one system is great. Once you figure out how to use the features, it's great. Once I submit a ticket, the updates I receive are in real time and allow for conversations to be held back and forth through email, rather than having to go into the system each time to post/review an entry.

Inconvénients

This could just be how my company has it set up, but the time frame given for something is simply not in real time. We have our facilities system integrated into FMX. We have our thermostats controlled by our facilities team. We have to submit a ticket through FMX to get a room temperature adjusted. It puts the ticket completion date out as 2 weeks from submission. Granted, it doesn't take 2 weeks for a room temperature adjustment to be taken care of but it can be a little disheartening to those new to the system.

Avantages

It is very user friendly. When maneuvering around the system.

Inconvénients

Some of our pricing did not get captured for old work orders.
A lot of people are having an issue with the reporting and tracking of the system.
We would also like to see batching. As in being able to move several pcs of equipment to a new department instead of doing one pc at a time.

Avantages

Ease of use and user interface

Downtime Calculation

Reporting dashboards

Can integrate multiple service departments and have user autonomy

Inconvénients

Don't like the "hard-coding" of request type colors because if a task is delinquent, it will never change color. Would prefer code to allow for "request type colors" to change to "state colors" if task(s) goes delinquent.

Would prefer a guide/library on what "features" mean and allow regarding user levels

Inventory calculation isn't as start forward

When request is placed on "hold" how is time calculated once request is taken off "hold"

Enhance filters with in planned maintenance module down to "type" when displayed on calendar

Allow for filters on calendar to display service request module and planned maintenance module down to "type"

Avantages

We use this daily. It is extremely easy for users to submit requests, to update and assign them, and to pull reports to show our progress. Extremely user friendly. Amazing customer support! Every question we have had about the software has been answered quickly, and most often results in us getting more use out of it.

Inconvénients

The software is so easy to use that we get way more Tech requests than we are able to resolve in a day!

Avantages

The calendar module and the preventative maintenance module are very useful for staying on top of equipment issues in a very easy to use platform. The maintenance request module is very easy for all of my operators to accurately record their requests for help. The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!!

Inconvénients

In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too.

Avantages

Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation. Set yearly cost.

Inconvénients

Since this is a software for facilities, having floor plan option is quite necessary.

Avantages

Ease of use, scalability, alignment with our needs

Inconvénients

There are a few aspects of functionality that are not available, which FMX understands and indicates they are working to put in place as others clients have expressed similar interest.

Avantages

the notifications so that building and facilities are notified of event bookings at the same time.

Inconvénients

It's easy to over complicate with all the customization options, just remember to start simple and you can always add.

Avantages

Ease of use, functionality, configuration. This was a super easy roll out to our users and I can't recommend it enough.

Inconvénients

Nothing that I can think of at the moment. We have suggested several changes that could improve the software, but nothing is a "con" per se.

Avantages

Intuitive to a major extent so only a short training video required

Inconvénients

Integration with Google Calendars is not good enough and is stopping us from fully utilising all the features and benefits

Avantages

The number 1 PRO to this software is how it cuts your time spent facilitating, scheduling and organizing requests for you team in half. I spend 50% less time using FMX because of its easy to use platform to complete tasks than our company's previous ways. It is great!

Inconvénients

Report update time. I wish reports were in live time. Sometimes when I look at an inventory report it states updates as of 18 hours ago, at certain times I need 100% accuracy and do not think we should have to wait for it to update that infrequently.

Avantages

Great at communicating with team members and clients.
User-friendly and the interface looks good.
The reporting tool that helps communicate to stakeholders how resources are being used.
The number of features included.
The multiple users that can be assigned to a task

Inconvénients

We use our phones to check our tasks but unfortunately, there is no phone app available yet.
This is small but being in a different time zone and not have the quick option of a phone call.

Avantages

Many of our teams used different software that were not compatible. FMX was able to collaborate with the various leads and provide one system where we all experience success in customer service. The team we worked with at FMX live up to their "Customer Success" titles!

Inconvénients

Exporting/importing data across all modules would be an asset, but right now only certain modules share information.

Avantages

Ease of use
Drop and drag feature on the calendar
Customer support
Ease of entering tickets

Inconvénients

Limitations on customizing the calendar to fit the needs of my operations.
The lack of ability to create any report I want whenever I want.
There is no app so I am limited to using FMX through my browser on my phone or iPad.

Avantages

-easy to use for all users
-can customize different functions in a couple of minutes
-mobile version of the website is 90% identical to the desktop version, resulting in a very similar interface
-easy to administrate users in the platform
-easy to track all task, generate reports and present them in a meeting (no need to generate them in advance)
-99.8% of time, the system was working
-fast support response with our company
-constant update of the platform

Inconvénients

-the isn't a possibility to restrict user access to a specific location or sub-location in a created building

Avantages

I like that it is easy to maneuver around the site. Also that it is user friendly when it comes to doing the different features that are offered. For example adding equipment or putting in work orders. The customer service as well is a definite bonus. Everyone is eager to respond and help and does so in a timely manor.

Inconvénients

Some cons would be it does not have the ability yet to keep track of some of our information for us. But that is being worked on as well too as an update later down the road. Another con would be that some of the information or parts of the system are a little redundant and could be taken out to make more room for new updates.

Avantages

This software can track not only frequency of work performed, but also materials used plus individual man hours. We have implemented scheduled repairs before our machines break down by knowing about how long certain parts will last. This is such a time saver being able to schedule major work during down time instead of in the middle of production.

Inconvénients

Any issues were immediately handled by customer service, so I don't really have any cons to say.

Avantages

Improved workflow and efficiencies for all areas of our staff. Appreciate that our team can go to one central site to enter work orders for different areas of the hospital. Great to get email notifications regarding these work orders.

Inconvénients

Only con is that when having custom fields, these do not get added to the work order email notifications. This would be extremely helpful as each business is different and the default fields don't always align with the business needs.

Avantages

I love the ease of the platform and app. Even user friendly for the less than computer savvy types!

Inconvénients

I have yet to find something I don't like about it!

Avantages

I love that IT, Maintenance, and Event Requests are in the same platform and that it is very customizable. I also love that I can make most settings changes without needing to engage support and that decisions during implementation aren't locked in.

Inconvénients

I wish FMX had some features of other IT Ticketing Systems and Inventory Management but it checked most of our "boxes" when considering a new platform.

Avantages

I love the reports and the easy of use. Active Directory integration has made it do dimple for our users to enter tickets!

Inconvénients

Not a con but I would LOVE to have an iOS mobile app!

Alternatives envisagées 

Pourquoi choisir FMX 

Logiciel antérieur 

Pourquoi passer à FMX

Avantages

Ease of use and everything can be sorted and tracked. Work order systems gives ability for users and client to interact through the 'Respond' button. Multiple workers can be assigned to a single work order. We also use Schedule Request for event management. Email notifications help keep us on track. Best part about FMX is the customer service. They respond instantly and help us do bulk imports. Great product

Inconvénients

There is no app. We would love one, however the mobile website is decent.

Avantages

The product is modular allowing the choice of implementing one or several modules. For our district, we started with maintenance and technology, but expanded to transportation, bus maintenance, and scheduling.

Inconvénients

Sometimes, it is hard to get all of the users on the same page. The software almost allows too much customization, in the fact it can allow you to tweak items that may impact other aspects of the product.

Avantages

User friendly and very functional for day to day use.

Inconvénients

some areas could be improved upon but the FMX team is always taking suggestions and making improvements. In fact some of my suggestions have been implemented.

Avantages

I have all the information I need all in one place. I enter all sports activities and practices, along with checking all schedule requests. It is so easy to pull up my FMX calendar and see everything that is occurring on any specific day.

Inconvénients

Not being able to filter requests do just a specific person and request.
EX: Forward all kitchen requests to Food Service Director, but not let her see ALL requests.

Avantages

I like the fact that there are ways that we can customize the system to our property that make it more accurate for users.

Inconvénients

The training of all the bells and whistles can be a challenge especially for new users, finding a place to start a new user to get them familiar can sometimes be tough given all that the program can do.

Avantages

ease of use. customer support has reached out continuously, which is not the case with the software at our other campus (schooldude has had poor support in my experience)

Inconvénients

that it does not integrate with our school calendar. This would be a huge help. Also, I'd love to see a 'blueprint' view of the building, in which we could assign work orders, PMs, etc so that they are spatially.

Avantages

I like that it captures all the information we need to create our reports which has allowed us to cut down on paperwork significantly. I feel we are working more efficiently by using FMX

Inconvénients

Creating the tasks a custom field at a time

Avantages

It is really simple to educate someone on how to use the software. In addition the customer support help has allowed us to easily modify everything for our needs.

Inconvénients

Still wanting to apply the bar code reading of each piece of equipment and have the PM for that exact piece of equipment come up.

Avantages

The software is purpose built and does what it needs to do! We looked at several other options when it came to facilities management, but we settled on FMX because it was the right tool for the job, and the people behind it were outstanding.

Inconvénients

The fact that it made us document our processes. Creates work on the front end to create a great system on the other side... I'm not sure how this is a con...