FMX

Avantages

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment.
For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal.
With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.

Inconvénients

This is a ticketing system with inventory and asset management.
It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.

Avantages

GoFMX is an easy-to-use system that you can train someone to use the sytem within minutes. The calendar makes it easy to see what needs done daily, weekly, or monthly so the system makes your schedules or scheduling with no conflicts.

Inconvénients

So the only part i have not liked about the system is when you close out a work order and your adding inventory, all site locations show up, and only FMX part numbers. If your searching with part numbers per oem. You will not be able to find part.

Alternatives envisagées 

Pourquoi passer à FMX

Avantages

Obviously the features and modules stood out to us during the search for a new program, but the customer service has been absolutely unmatched comparatively to any other platform we've experienced. Whether by email, phone call or Zoom, I have yet to be disappointed (and I ask a lot of questions) by response time, helpfulness, and just overall customer service. I also like that their features are always progressing.

Inconvénients

The only problem that we originally had with FMX was the fact that they don't have an app for the program. However, the mobile view is proving to work just as well as any app would and the teams are still able to submit and complete their tasks efficiently and in a timely manner.

Avantages

Ease of use and ability to customize. FMX team is also great to work with.

Inconvénients

Dashboards are sometimes confusing and difficult to customize.

Avantages

We use it for inventory and work orders for Maintenance. Love most features

Inconvénients

Takes time to enter the inventory, but once it is done it works great.

Avantages

Easy to use design, friendly associates.

Inconvénients

Haven't experienced any major issues. Its working fine.

Avantages

It was easy to set up the building and rooms for the work order request system. The teachers can check on the status of their work orders without having to call or email me.
Very minimal instruction was needed for my staff to put in work orders.

Inconvénients

It can send a lot of email reminders to you until you get the notification set up right, but better than no notifications.

Avantages

FMX is a huge asset in managing all of our maintenance and scheduling needs.

Inconvénients

I wish the inventory management was a bit more detailed (granular). I would like to get more precise counts of inventory that comes in cases.

Avantages

The ease at which it is to use and understand.

Inconvénients

It is hard to do a report on certain information

Avantages

Great customer service that has been able to resolve my questions or concerns 98% of the time.

Inconvénients

Would like more flexibility to edit what the email heading/subject Field says when notifications come in.

Avantages

Look and ease. Desktop use friendly. Streamlined

Inconvénients

Mobile app. Suggest a mobile app rather than web view. Larger text and simpler to use

Avantages

Very customizable, lots of options to customize forms & settings. FMX works with us to make sure the software meets our needs

Inconvénients

Reporting dashboard isn't easily customizable, it's slow and often crashes. Wish we had better visibility on our KPIs.

Avantages

Areas of identification.There are it seems endless ways to identify the problem and location to explain what is wrong or needed.

Inconvénients

What's not to like.I have used many facilities maintenance programs and have not found one that is as easy to integrate or train staff on

Avantages

Ease of use
organization
user friendly
mobile access
scheduling
ticket tracking
reporting

Inconvénients

Uploading data can be cumbersome, however the FMX customer service team is extremely helpful.

Avantages

I LOVE how user friendly it is even for the most intimidated person; they can easily see their work orders and complete them in a timely manner.

Inconvénients

The wait time it takes to go from one screen to another

Avantages

super friendly to use, self-explanatory.

Inconvénients

i have no problem with this product, I like it.

Avantages

Logging PMs and work orders as they would arise really helps keep the work flow organized. It was easy to integrate the areas of our facility to establish our system for our facility. The FMX staff were very helpful and positive. Fast to respond and resolve any request or question I had.

Inconvénients

When making "due date" changes to the work orders, the email notification that is sent to the instigator does not state that in the email. It only says that a change has been made. That causes the person (who put the work order in) to question what is going on with the work order. that generates more down time to have to go back and explain what the changes were. It would be nice to have the email notifications to state the changes that are made to the work orders.

Avantages

Information! Fmx is a great bridge gapping tool between our techs and employees (requesters) on acknowledging, statues, and completion of work orders. This is also a great resource for monthly reports and tracking of expenses, work completion, and preventative maintenance scheduling.

Inconvénients

Interaction with asset management. Would love to be able to print a map that we have attached assets to.

Avantages

Lo mejor es la interfaz con la facilidad de tipo arrastre y suelte, porque las tareas o eventos los puedo manejar mucho más rápido, le puedo hacer seguimiento a mi entorno de trabajo o organización y programar cualquier evento sobre la marcha

Inconvénients

Soporte al cliente puede ser un poco más rapido

Avantages

The calendar view was one of our most sought-after features. The drag and drop makes planning and scheduling work orders so much easier. Inventory management was also a feature we enjoyed. We like the ability to attach printable QR codes to our inventory items for our users to scan pull up an inventory item's history. (Asset management also has this incredible feature)

Inconvénients

We have seen some issues with mobile version of FMX. Users have had issues with zooming. They also had issues with their phone turning off and losing progress on a work order that wasn't saved or completed yet.

Avantages

Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO

Inconvénients

I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own.

Avantages

Easy to use. User friendly. Mobile access is great.

Inconvénients

Nothing so far.Its been great to use and very user friendly.

Avantages

Easy to set-up. Intuitive. Impeccable customer service.

Inconvénients

Could sport more modular entities. The layout is not very flexible.

Avantages

Work Orders is mighty handy for giving out what's needed

Inconvénients

Nothing I just use what's needed and never use that I don't need

Avantages

The set up, customization, implementation was incredibly easy! Many of our staff are not very computer savvy but we had little to no issues with the rollout. The user interface both desktop and mobile is intuitive and simple to navigate.

Inconvénients

The only thing I have found that isn't really a con, but when I finalize a work order, I would like to not have it be re-opened by users.

Avantages

I value the ability to have a database of the assets that we can manage as I maintain the equipment and facility so it doesn't become a hindrance to our congregation. The system keeps me on top of maintenance needs as they come up and the ability to tackle the preventative service of those also.

Inconvénients

I don't use the calendaring module because of the larger picture of church software out there that is cleaner in its look.
It is not a quick process to get a facility fully imported in a short amount of time but if done little by little it can be done.
When a question comes up on a system process I have a hard time verbalizing it so look more to the written updates to educate myself.

Alternatives envisagées 

Avantages

FMX is a great fit for our district because it is completely customizable. We are able to capture the information we need to be successful when requests are submitted so we can plan our work and show up prepared and on time. FMX has been able to offer solutions to help us better manage our workflow. We also benefit from the detailed dashboards and custom reporting features. There is never any guessing about the state of our work and what we have accomplished.

Inconvénients

One feature I would like to see enhanced is the inventory order request. We would like to have real-time inventory data for all items in stock and available on the inventory order screen so requesters know how many of each item they are able to order, taking into account how many are on the shelf and how many items will be required to fulfill all existing open orders.

Avantages

FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email and directly transferring that into a work request really has opened up the system to sporadic users and is a real game changer for us. No need to remember passwords and worry about request types and location names for people who use it once a month! This has really improved the system adoption at all levels, not just with our facilities team. The Customer Success Team at FMX has been outstanding and have gone out of their way to make sure we understand how the system functions and work through our individual requirements. Definitely one of the best I have worked with through MANY software rollouts. Luckily FMX has been so stable that we have not had to test emergency support. Overall it has been a great experience switching to FMX.

Inconvénients

There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

Avantages

The features most impactful is the Work Order, PM and Inventory Modules. For the most part the transition from SchoolDude went seamless, with just a few adjustments. I have utilized the bulk import and I do like this feature as well. We also use the reporting to show our Board of Educators how many PM's and Work Orders we've done Monthly and then Yearly to verify the need to keep our department. The ease of the Calendar is also a feature that is great.

Inconvénients

As things arise that I can't seem to figure out, I contact our Support Specialist, Jarod Crocket, or any support specialist to help me, but really no cons.

Avantages

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

Inconvénients

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

Avantages

Ease of use. Easily integrates into your business. Reports are easy to generate. Organizes your maintenance department and your staff. Mobile access. Can be customized to your business. Fantastic customer support!

Inconvénients

A little pricey and worth it. Should be discount for non-profit.

Avantages

product is very easy to use, it's always available at your fingertips, even people with no computer skills can use

Inconvénients

Honestly, there's nothing i don't like or would change

Avantages

I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.

Inconvénients

Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.

Avantages

The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.

Inconvénients

I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.

Avantages

We were able to replace two pieces of expensive software, scheduling and maintenance programs, with one service that was as much as one of the programs alone. And not only was it cheaper, FMX is very user friendly. Some of our less tech-savvy users were able to pick it up quickly, so we didn't experience much if any lag time after a short training session. In addition, the change over to FMX was super easy with the import function, and any changes to make the data fit our campus were easy to do in house with the tools in FMX. Also, the reporting features and the ability to export past data to a spreadsheet let us examine our use over the past year and analyse how we can operate better next year.

Inconvénients

Having the ability to tie into Building Automation Systems (namely HVAC and door control systems) would be very helpful. FMX may be able to do that, but it's not part of the basic program. You'll need a custom module.

Avantages

I love the each of use that each module provides for the end user and the customizing that is available to the administrator.

Inconvénients

I wish there was an actual app to have on our phones for FMX. It would add to the ease of use for the maintenance person using it daily on the go.

Avantages

User-friendly, customizable, you're able to auto-assign tasks, cost-effective, great customer support

Inconvénients

Haven't found any cons to date! So far the system has been great to use.

Avantages

The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don't have a huge program to install on your PC's.

Inconvénients

I dislike that there is still a lot of manual data entry at initial start up. After you get through that phase, there isn't much not to love.

Avantages

Very easy to use and customizable. Mobile inventory bar codes tracking is a game changer. Very easy to learn the program overall. Layout is nice and up to date. Continued updates and new features.

Inconvénients

No cons to mention although the only system we used prior was really outdated so not much experience with other cmms programs.

Alternatives envisagées 

Pourquoi choisir FMX 

Pourquoi passer à FMX

Avantages

WUS uses a few of the FMX products and the ease of use on both the admin or user side is excellent.

Inconvénients

Nothing that I know of at this time. But I do know that if I find it lacking a customer service rep will assist.

Avantages

We are able to have all information in one location.

Inconvénients

We could do a better job at leaning on our provider for assistance in implementing the new abilities of the software.

Avantages

There are so many things I like about this software, but narrowing down the list, what I like most are the following features: 1) The capability to be alerted to and foresee conflicts on our scheduling calendar; 2) The capability of multiple schedulers to add, edit and cancel their own information on the schedule (instead of me doing it all); 3) The FMX customer service is outstanding.

Inconvénients

There are a few small things that I think could be improved, but whenever I've contacted FMX to ask "Can the system do XYZ?" or "How do I do ABC?" if the system isn't currently able to handle those requests they tell me so, but they also tell me that they will pass it on to their development team for possible future implementation. That means a lot - to listen to your customers, to value their input, and to work to make your product better.

Avantages

This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem.

Inconvénients

If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well.

Avantages

The entire system is very intuitive. The flexibility in setting up your own criteria is great. Customer support has been outstanding.

Inconvénients

Email overload. With all the email and notifications, it can be difficult for the crew to manage some of the requests.

Avantages

I product is only as good as the support that comes with it aaaand FMX has excellent support and customer service. Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out. I know anytime I need help with something my rep will help me accomplish it with an awesome, friendly attitude. They act like they care about you as a customer...imagine that!

Inconvénients

In the beginning, some of the features were not as user-friendly, but with their constant updates they have continued to make things better and more user-friendly.

Avantages

I love the ease of use. How simple it is to custumise everything and how the software keeps track of so much for you. This software makes managing facilities with multiple locations a breeze.

Inconvénients

I honestly think the worst part about FMX is getting started. Figuring how to change from your current software or system and fitting it into FMX for me was the hardest part. Once I figured it out everything was so easy that honestly I wouldnt go back to our old ways for anything.

Avantages

The fact that is has so many modules, and we are actually able to use all of them. Not like some software packages we get, and only use one or two modules, because we have no use for some. FMX has modules that we actually want and use.

Inconvénients

Lack of dynamic reporting. The reports are pretty much all set, and we can pick which report we want, or support can make a report for us, but there's no way for us to pick and choose reports on the fly as we want. We have to pick from pre-defined reports.

Avantages

FMX is a collaborative program easy for School and Community to see schedules. It prevents double booking, it's a full-service program for scheduling, price acceptance, invoicing and collecting, it keeps everyone in the know from Administrators to Custodians to Community.

Inconvénients

We have a lot of Community use and the calendar got very busy, making it easy to miss events. However, FMX has Customer Service that could write a book about Customer Service. I reached out to our Rep and was given directions on how to work through the calendar. Anything you need, any questions, or suggestions have been sincerely welcomed by the FMX Staff.

Avantages

Easy to use. After a couple of onboarding sessions you can easily maneuver on the site.

Inconvénients

Dashboard could be arranged better. Figure out how to get things approved with less clicks

Avantages

We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Inconvénients

Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.