Salesforce Sales Cloud

Avantages

Salesforce came to change thw way you interact with your customers, giving you tools to improve your customers relationships and experiences. All companies sizes can get the most of you, if you are a small company with 10 or 100 agents or even if you are a large one they can even provide AI agents to improve your capacity of interacting with your customers.

Inconvénients

Right now i don't have any cons about Salesforce, we has been using it for about 2 years now and has been a plus, agents adapted very quickly, each agent can add personalized shortcut to make even easier the communication eith our customer.

Avantages

Itemized list is a plus as it makes each item easier to find.

Inconvénients

Slesforce is a bit confusing to use as some of the tabs and different functions are not user friendly.

Avantages

Even as a small business where only two of us use the program. Easy records keeping of client databases and client accounts. I love having an easy way of keeping track of open tasks in Cases and accounts that are processing in Opportunities. Being able to run reports off different client information has been extremely beneficial.

Inconvénients

It can be difficult to make changes to the format and templates. Also, would like if the List Emails could be a little more customizable.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Customizations as per the business requirements and mobile app for field sales team working at different locations.

Inconvénients

Initial setup cost is high and also onboarding time is very high. They need to work on these two aspects.

Avantages

Salesforce Sales Cloud meets our requirements in managing the sales process in our construction company.

Inconvénients

Salesforce Sales Cloud is quite good in features aspect but can have a cheaper pricing.

Avantages

Ease of use for sales engineer. And simplicity in data analysis.

Inconvénients

MRP planning is much better sdp system compared to sales force.

Avantages

Keeps track of almost everything that is done.

Inconvénients

I cannot really think of any downsides at this time. It is a lot more helpful than our previous software.

Avantages

I love how easy it is to use and customize. And how the application has progressed over the years. I have been using it for 20 years.

Inconvénients

Sometimes it's hard to keep up with how quickly the technology changes.

Avantages

There are a few reports that I find helpful

Inconvénients

Its took clunky and complicated. Its really difficult to find information and run reports.

Avantages

Salesforce has a lot of great options as far as entering information adding unique fields and making it specific to your needs as well you can also use this across all devices. Laptop to phone to iPad.

Inconvénients

Some fields are tricky and have specific questions that need to be answered before moving to the next field. sometimes those are not highlighted and takes time to find area of particular needs.

Avantages

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Inconvénients

I really dont see what I like least about Salesforce

Avantages

It is a good CRM where everything can be organized by leads and opportunities. I like that it is easy to keep track of everything that is customer related and it allows you to integrate with another different tools for quoting.

Inconvénients

Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for.

Avantages

Salesforce Sales Cloud is really the penultimate option for sales teams to manage and control their pipeline, it is efficient and intuitive in its needs for CRM

Inconvénients

the costs per person become prohibitive and make it difficult for small businesses and not for profits to utilize, even with special pricing for each unit.

Avantages

Salesforce Sales Cloud is easy to use and the simple user interface it has makes it easy to access all its features. It has a very outstanding reporting feature that provide us with very insightful reports allowing us to understand the performance of our selling activities. Salesforce Sales Cloud also has numerous automations that enable us to automate various selling activities. Its advanced sales analytics allow us to understand our sales trends and to forecast future sales. It also has collaboration tools that enable us to work together during sales.

Inconvénients

There is nothing about Salesforce Sales Cloud that has ever disappointed us. We lack anything to dislike about it.

Avantages

Salesforce Sales Cloud can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster.

Inconvénients

It can be a bit slower sometime if there is large amount of data.

Avantages

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Inconvénients

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

Avantages

Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance.

Inconvénients

The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge.

Avantages

Their powerful CRM capabilities are beyond any other similar system out there. The ability to customize it to meet our needs and automate a lot of the workflows are key points that lead me to enjoy using this product.

Inconvénients

It is on the pricier side of the spectrum. Setting it up and customizing it can be complex, so it is important to learn the product beforehand and performing some trial and error.

Avantages

The convenience and use across large teams

Inconvénients

The learning curve is steep. Some processes take a bit of time to master

Avantages

I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business.

Inconvénients

The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so.

Avantages

The ease of keeping all customer and business process records in one place that everyone on our team has access to.

Inconvénients

I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up.

Avantages

Salesforce Sales Cloud offers robust sales automation, insightful analytics, and seamless integration.

Inconvénients

It can be complex for new users and may require additional customization for specific business needs.

Avantages

I like how much functionality comes out of the box. I also like how easy it is to customize. While some pieces require technical experts, basic things are pretty easy to learn and Trailhead is an amazing free tool. The community around Salesforce is pretty awesome too.

Inconvénients

It's not cheap. Pricing is varied depending on how many licenses you need and how well you can negotiate. They don't publish standard pricing which can be frustrating.

Avantages

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Inconvénients

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

Avantages

The most significant advantage in using Salesforce sales cloud is the massive market share Salesforce commands. Given that Salesforce is so widely used, it means you'll always be able to find solutions that integrate with it and to have users on board who are familiar with the product.

Inconvénients

My primary critiques of Salesforce come with the user experience within the product. While Salesforce is massively well known and used across all the big name companies, the UI continues to fall a bit short. The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use.

Avantages

I love that Salesforce allows you to configure your org as much as you want, even if you find something not possible right away, you can always look for some third-party app on AppExchange or create some custom code to make your usecase work! It provides you with training on their Trailhead platform, where you can earn badges and valuable certifications. As far as for the sales features, it allows you to fully manage all your sales processes in it. It is super intuitive for beginners and really easy to work on!

Inconvénients

I think the price is the only downside of this solution. This is one of the most expensive CRM software on the market, but it is still understandable why. For someone who looks at the price not knowing it's pros it will just look big, but for a person who sees a value with automating sales processes and decreasing manual work within your sales or support team - it really makes sense.

Alternatives envisagées 

Pourquoi choisir Salesforce Sales Cloud 

Logiciel antérieur 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Inconvénients

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

Avantages

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Inconvénients

There are no major loopholes that I could point out about the tool.

Avantages

What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere.

Inconvénients

What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources.

Avantages

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Inconvénients

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Avantages

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Inconvénients

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Avantages

The automations in Salesforce Sales Cloud always comes in handy for us when tackling the routine tasks and activities like customer data entry and follow ups. Its gives us AI tools that has helped us improve our sales through intelligent sales prospecting and scoring. Salesforce Sales Cloud provide a very secure and well organized location for keeping all our customers data and information. It has an incredible reporting function that offers us useful insights about our sales and our performances.

Inconvénients

We have not yet experienced anything wrong about Salesforce Sales Cloud to write about.

Avantages

It’s completely customizable and by far the most robust CRM out there.

Inconvénients

It costs way too much for implementation and ongoing costs of maintenance.

Alternatives envisagées 

Pourquoi choisir Salesforce Sales Cloud 

Logiciel antérieur 

Pourquoi passer à Salesforce Sales Cloud

Avantages

It has a really good predictive analysis using the Einsteins analysis. It provisions a more streamlined approach to track customer activities- likes , dislikes, etc. This helps in designing marketing strategies, advertisements in accordance to customer likings. I like the api integration it has to integrate with any other product which uses this customer information so as to provision a customised experience

Inconvénients

It has a relatively high pricing compared to similar products in market. Initially the learning curve is slow as it is complex to understand for the beginners. The UI can be made more modular and tailored according to customer experience

Avantages

### Pros of Salesforce Sales Cloud

Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time.

### Cons of Salesforce Sales Cloud

Inconvénients

Am the flip side, Salesforce Sales Cloud can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product.

Avantages

Salesforce sales cloud is an incredibly powerful CRM that has a wide range of features, functionality and customisation to fit most sales environments. Having used the product for 5 years now I have seen simply how powerful it can be in adapting to any and every sales process

Inconvénients

The complexity - the level of customisation comes with a price that Salesforce is generally quite hard to manage, and it doesn't solve basic issues whilst solving complex ones that I often don't ever find a use case for.

Avantages

I like that Sales Cloud has strong and helpful features that have helped us sell faster, but more specifically, the collaboration tools included in this program have been amazing, being able to work as a team in our sales and share different updates and information in real time without leaving the software is important. Additionally, it's possible to manage all of our leads in Sales Cloud and organize all the information about our customers, and put them in categories to make it easier to keep track of them and make customizable content for them.
Salesforce Sales Cloud also includes great analytics features that help visualize the data that we have and even shows us insights that are often overlooked, along with the forecasting feature that helps us project our future sales and which path we should go for, and even the AI recommendations have been great for us.

Inconvénients

I would say that Salesforce Sales Cloud is definitely not easy to use, I wish it was a more friendly platform but when I first started using it, it felt very overwhelming and I had a hard time getting used to all the tools that are included in it. Getting to know in detail each tool and what they do takes a lot of time and this can slow down the process of actually using it, I also think that the customization of the platform itself is very limited and they can do so much more to ensure that the customizing options are broad and can be used by beginners as well.

Avantages

The huge range of options with that you can personalize SalesForce Sales Cloud.
How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies.
As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams).

Inconvénients

Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available.
And to some complexity for the users to navigate around all the info of one specific Account.
Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access.

Avantages

I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster.

Inconvénients

Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first.

Avantages

Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports.

Inconvénients

Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it.

Avantages

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Inconvénients

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Avantages

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Inconvénients

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.

Avantages

Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference

Inconvénients

License is very costly and limited options

Avantages

Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product.

Inconvénients

Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce.

Avantages

From program management to fundraising, there's no better platform to keep your data clean and organized.

Inconvénients

It's expensive and not always user friendly (especially those who are not super tech savvy)

Avantages

Industry wides used CRM product. Easy to integrate with existing Platforms.

Inconvénients

Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly.

Avantages

Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated.

Inconvénients

Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses.

Avantages

easy interface, loads in a reasonable amount of time

Inconvénients

not robust enough in features or customization

Alternatives envisagées 

Pourquoi choisir Salesforce Sales Cloud 

Logiciel antérieur 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Salesforce is a great hub to store data, and collaborate company wide on data inputted. Plus, it is extremely customizable while working with their team.

Inconvénients

It takes some time for new users to get used to it and understand, probably due to the tons of functions it offers! It takes some time to navigate through it all.

Avantages

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Inconvénients

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.