Salesforce Sales Cloud

Avantages

It is a complete solution to manage the sales process.

Inconvénients

Sometimes difficult to use and needs an integrator to change or add items.

Avantages

I liked Salesforce Sales Cloud’s comprehensive CRM capabilities, including robust lead and opportunity management, customizable dashboards, and powerful automation.

Inconvénients

Steep learning curve and high implementation cost.

Avantages

i liked sales automation where it automates the repetitive tasks such as remainders and followups and lead prioritization functionality i really liked it. which is saving a lot of time of mine

Inconvénients

learning curve is very high, due to more number of features and customizations.
per user License cost is also high as compared to other CRM provider in the market.

Avantages

What I liked most. Large customer base. Effective support from management and effective plans and strategies to create new customers

Inconvénients

not much. I have not seen anyone complain about this special program

Avantages

Customizable: Highly adaptable to the specific needs of businesses.
Scalable: Suitable for businesses of all sizes, from startups to enterprises.

Inconvénients

Cost: Can be expensive for small businesses, especially as additional features are required.
Complexity: The learning curve can be steep for new users.

Avantages

Best of breed and has everything you could need both as a CRM and a platform that can scale with you.

Inconvénients

It's the most expensive.
The UI can come across as overwhelming in the early days and for the non IT savvy.

Avantages

What I like most about Salesforce Sales Cloud is how easy it is to keep track of customers and sales.

Inconvénients

Overall, it’s a great tool, but it takes time to really figure it out! There are so many features that it’s hard to know where to start.

Avantages

I can store information shared by clients, making it easier to maintain context across conversations, such as ongoing projects, or details for future reference. Also, it made it easy to share content with colleagues.

Inconvénients

I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process.

Avantages

I have been using Salesforce in every sales position I've had. I can't imagine another way to manage the sales pipeline and track interactions.

Inconvénients

It can become clunky with the wrong set ups.

Avantages

Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations.

Inconvénients

Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system.

Avantages

It is very user friendly to get the job done

Inconvénients

There are a lot of features that im not too sure how to use just yet

Avantages

I like that Salesforce is user friendly. I was able add information and modify entries rapidly. It was a very reliable source that my company used for guest contact information as well as for logging calls or sending emails.

Inconvénients

We frequently had difficulty syncing repair information so we often had to rely on other systems for repair status. And upon occasion, the sound quality for calls was an issue.

Avantages

I like to use Salesforce as it's easily customizable. It's a one stop shop for most of the tools that we are using. It contains customer's accounts at the same time the tools we use to identify the issue on the account.

Inconvénients

Since we have customized it, it has a lot of tabs and can get confusing at times.

Avantages

I loved we could create our own dashboards and the ease of use

Inconvénients

It was hard to make any updates . It seemed it crashed any time we tried and w head to chatter in to support

Avantages

Everything is in one place - the ability to understand customer or prospect status without jumping between multiple systems. A great alignment tool between different stakeholders in the customer acquisition journey process

Inconvénients

In rare cases, you need to integrate with another complex system.

Avantages

Salesforce Sales Cloud is incredibly powerful and customizable. The opportunity tracking and pipeline management tools are top-notch, giving you complete visibility into your sales process. The mobile app allows me to stay productive on-the-go. I love the integration with other apps like Gmail, calendars, etc. It really consolidates everything I need for sales into one platform. The reporting and dashboards provide excellent insights.

Inconvénients

The learning curve can be quite steep, especially for more advanced functionality. New users will likely need training and support. The pricing model with multiple tiers and add-ons can get very expensive as you scale up, especially for smaller businesses. Some find the interface a bit clunky and dated compared to newer CRMs.

Avantages

it shows on it the agents status and it is easy to use

Inconvénients

if we can improve it much love to see what is the exact things that the agents doing.

Avantages

I like that it is detail oriented and has all information needed to allow you to work at ease and accomplish so many tasks at once or access so many files at once. It allows you to make calls, mute calls, call a third party at the same time, it also is very organized and it's so easy to navigate.

Inconvénients

It glitches at times, it goes down for several reasons, so it's frustrating especially if you are in the middle of critical tasks.

Avantages

I loved the distribution of menus and screen view of tools for sales purposes., everything was accessible and easy to find, very user-friendly, as a sales team lead it was perfect to keep track of sales and opportunities of the sales agents as well as great to track progress and forecasts.

Inconvénients

I would probably have the option to customize it according to the employee role in the company because as a salesman it has too many charts and options that are not beneficial for a salesman but for management, as well as some of the features visualized on the screen would be necessary for a team lead and not a customer support agent, so having it customize accordingly would be better.

Avantages

Customisation, 360-degree view of the customer, automation, ease of data view, and reporting

Inconvénients

Nothing specific that we don't like about it

Avantages

Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time view.

Inconvénients

Some user interfaces of the application are not flexible as in the other CRM systems.

Avantages

We find this platform to be straightforward to navigate and very user-friendly. The reporting tool is impressive, providing complex information that is workable for our job requirements.

Inconvénients

Salesforce is a powerful software tool, but users often find it challenging to quickly grasp its full functionality. This can lead to inefficiencies and frustration. Comprehensive training can help users learn how to use the software efficiently

Avantages

eamless Integration Capabilities: Salesforce Sales Cloud integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity.

Inconvénients

Complexity and Learning Curve: One of the most significant drawbacks of Salesforce Sales Cloud is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users.

Avantages

The product is customizable, user-friendly, and provides AI insights. It offers mobile access, strong analytics, and excellent support.

Inconvénients

It is a bit expensive and has a complex setup; however, the support is great, so there are no issues on that side.

Avantages

I like most about Salesforce Sales Cloud is the ability to integrate it with other services. The product also has an amazing, advanced features that help companies with scaling. The product also most definitely helps me and tailors to my specific needs, especially utilizing their dashboards and reports.

Inconvénients

Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating throughout. I wish it would’ve offered its customers some type of training to use the product. It was just overall complex and a lot to learn.

Avantages

I like our Sales Engagement plug-in we replaced Salesloft with it and it's been great.

Inconvénients

Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs.

Avantages

Ease of use, comprehensive and easy to customize for your business's needs. Easy to track sales cycles in it and love the fact that we can integrate other tools such as CPQ within it. It took a while for my company to move to this tool but glad we did it as it's changed the sales game here.

Inconvénients

Latency and downtimes have happened in the past

Avantages

Can be easy to use and like that they have a learning center.

Inconvénients

How costly it is especially for small business.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

Easy to use and has many cloud platforms

Inconvénients

A liitle slow but very good platform in these days

Avantages

It is a great product but not meant for a single user which I was. You need an admin, which I am not.

Inconvénients

It is too difficult to learn to set up and use on your own.

Avantages

Customization and flexibility
Integration capabilities
Comprehensive analytics and reporting
Automation
User-friendly interface
Mobile accessibility

Inconvénients

Limitations occurs sometimes while solving exceptional usecases

Avantages

What I liked most about Salesforce Sales Cloud is its robust customization options and seamless integration with other tools, which make it easy to tailor the platform to my specific business needs. The intuitive interface and real-time data insights also help streamline workflows and improve my team's productivity.

Inconvénients

What I liked least about Salesforce Sales Cloud is that it can be quite complex to set up and navigate initially, especially with all the customization options. Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs.

Avantages

I love Salesforce, it's a great system to use when selling products to the general public. I have used it with multiple companies.

Inconvénients

I cannot think of any cons, only the issue I have trouble with I believe to be user error not, the product as a whole.

Avantages

Sales cloud is an absolutely essential tool for any sales organization with aspirations of growing to scale in an efficient manner.

Inconvénients

While this is an easy product to adopt, it's most effective when you have a dedicated salesforce admin on staff so you might think of having that person hired already.

Avantages

Salesforce is being used by me for years now and the most amazing thing about it is it's so easy to use and very very helpful for corporate people just can't live without Salesforce now for making my leads .

Inconvénients

Mostly there is nothing I like least about Salesforce cloud honestly

Avantages

- Great interface: very intuitive
- Great performance: fast to open & modify data
- Great flexibility: easy to configure it & adapt it to each company

Inconvénients

- the multi-tab navigation could be better, sometimes it opens a new tab instead of a sub-tab
- Einstein Call Insights is not ready yet, it can't understand my words correctly

Avantages

Salesforce is fantastic as a database for customer information and tracking cases and correspondence. I also love that it is so customizable.

Inconvénients

There is a bit of a learning curve when it comes to making Salesforce suit your organizational needs.

Avantages

I like the interface. It easy to use and easy to manage. It was provided to us at work and I didnt have a hard time learning how to use it. It's user friendly.

Inconvénients

to be honest, I can't think of anything that I didnt like about Salesforce

Avantages

If you have switched after using a very cumbersome crm program, you will understand better how easy it is to use a crm service.

Its understandable interface and reporting section are its most successful points.

Inconvénients

It is an expensive product and difficult for everyone to use.

Avantages

Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects. The ability to manage leads, opportunities, and customer data in one place makes it easier to tailor design work to client needs.

Inconvénients

Can be overwhelming for a graphic designer, since it's more focused on sales and client management rather than design-specific needs.

Avantages

Dashboard is great for quick looks at your day/leads/schedule

Inconvénients

Reporting feature could be better/easier to use

Avantages

I like the fact that it's a great CRM tool regardless of whether you're in Customer Care, Sales, or Sales Support (don't let the name Salesforce lead you to believe it's only for sales anymore). It has customizable reporting features that allow for greater insights into customer activity and history. Great software!

Inconvénients

From my understanding it is quite expensive. As a project manager we've had to limit user licenses to customer and sales support teams as well as web marketing. Eventually we would love for the folks in location operations to have the capability but from a cost standpoint we're not there yet.

Avantages

Leader in the Saas model. Most enterprise level team use salesforce to manage their sales teams.

Inconvénients

Too many customization options that take forever to complete

Avantages

The ability to keep everything you need in once software program. Inventory, work orders, job assignments, etc.

Inconvénients

There is a learning curve but with proper training it’s easy peezy

Avantages

Salesforce ultimate CRM for tracking all aspects of your Leads and Marketing.

The flow builder allows you to have complete control of your leads sources and sub lead sources, allowing for easy reporting and segmentation.

Inconvénients

It can be tough to navigate and learn at first.

Avantages

I love just for predictive analytics.
Satisfaction with customers support.

Inconvénients

Satisfying for it's customer support.
Ease of use.

Avantages

Destaco la centralización de datos y la automatización de tareas. Brinda análisis detallados, personalización y accesibilidad móvil. Todo esto mejora la colaboración entre equipos, aumentando la eficiencia y satisfacción del cliente.

Inconvénients

Puede ser algo costoso en relación a otros softwares. Su implementación requiere tener conocimientos en la materia. Y un detalle a destacar es que depende de conexión a internet.

Avantages

Salesforce Sales provies the great Dashboard and Customizer for User. Its offer some most usefull feature like track leads and forcast revenues. It provides ticketing system which is quite intuitive and make most of task automatic and save for future use. Also it has chat functionality that make sure our customer should in touch for any updates.

Inconvénients

Sometimes the reminders of call failed to operate correctly and leads remained in pipeline. Product documentation should improve and updates on time because in most of case need to connect with Support team which is much time consuming. The Pricing is high compared to other alternatives in market.

Avantages

I love that there is a mobile app on my cell phone that I can use to enter information on the go. In 2024 we are all attached to our cell phone so this makes it super convenient.

Inconvénients

Sometimes there are too many options to select from I wonder, if perhaps there is a functionality to allow the end-user to customize the options that are available to them maybe hide certain functions that they don’t use?

Avantages

It provides powerful customization and automation features that streamline sales processes and improve team efficiency. Its analytics and integration capabilities allow for better decision-making, and the mobile app makes it easy to manage tasks on the go.

Inconvénients

It can feel overwhelming due to its complexity, requiring a steep learning curve. Customization options, while powerful, can also be time-consuming and may require dedicated technical support to fully optimize.