Hotelogix

Avantages

L'aisance et la facilité de son utilisation

Inconvénients

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

Avantages

Front desk operations management is very easy to operate. Invoice are completely customizable and very easy to automate the entire operations from rates management to sending confirmations to guest or setting alerts for respective departments of our hotel. 24/7 customer support and very supporting staff especially [SENSITIVE CONTENT].

Inconvénients

There are no cons faced till date and support always do a great job to resolve our queries.

Avantages

Online reservation managed by PMS, we do not want to do manual work .

Inconvénients

Support System at times take little longer to resolve the queries.

Alternatives envisagées 

Pourquoi choisir Hotelogix 

Logiciel antérieur 

Avantages

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Inconvénients

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

Avantages

Easy to use and adapt however we have not used the product in depth but when a new joinee also start using they get adapted to the software quickly.

Inconvénients

No cons as of now because since we have started adapting to the new software is easy.

Avantages

The ease of making a reservation, easy daily closure of the business.
Quick respons for customer service, dedicated person almost 24hours standby.

Inconvénients

Multi-property and accountsmodule, however further development is in progress, and points addressed are Seriously taken and will be improved.

Avantages

I like the quality of reports that you’re able to receive with the software.

Inconvénients

My billing is suppose to be directly deducted from my credit card. For some reason hotel logix decided this month they didn’t want to do an automatic withdrawal. The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed. I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating. When speaking to my account rep over the phone he laughed at me. I have two hotels which I use this software and may start looking for other software if this is how you are treated.

Avantages

Hotelogix is a very user-friendly PMS. Reservations can be completed with minimum steps. Very easy to learn for fresh team members. Connects seamlessly with the OTA s. channel manager and Booking Engine. Splitting of one single booking in different room categories in the same hotel for different dates can be very easily done in Hotelogix- this is a miss in many of the mid priced softwares. The customer service team members- [sensitive content hidden]
and [sensitive content hidden] are available at your service when you need them the most. They have been extending wonderful support to all our resorts that we manage Marketing and Reservations.

Inconvénients

Being a hotel management software, I think the store (Main and stores under individual departments), linen management, accounting etc are missing in the PMS. These should be made available as part of the PMS. Customisation becomes a challenge some times. It takes very long time to get the customisation in place- may be because they are handling huge number of hotels. The mobile app is a let down. It does not function as expected in comparison with some of the other PMS options.

Avantages

The customer support and ease of use. Suitable for all the beginner and experienced.

Inconvénients

Once after updating the payment can't modify..

Avantages

The Support from the support team specially.

Inconvénients

Tally integration need to improve or it could be offline tools

Avantages

process is easy , transaction is smooth

Inconvénients

customer support may need some improvement

Avantages

Front desk is the basic part which I like the most about Hotelogix.

Inconvénients

No such issue happened till now. We are not facing any issue.

Avantages

It is readily accessible anywhere since it is a cloud-based software. It has also a user-friendly interface which anyone can easily understand. Customer Service is available 24/7 whenever we have concerns.

Inconvénients

There are just some reports that are not available in the software.

Avantages

HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION.

Inconvénients

INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES.

Avantages

Does much more than I need but I am happy it's there if I need it.
Customer service is frustrating but they always fix whatever issue you have, if it is fixable.
I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.

Inconvénients

The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us.
Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it.
When you do locate a help area you have no option to "search" for your problem.
We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes.
Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.

Avantages

It is very in-depth, sometimes too detailed. The guest search is particularly good. Every aspect of hospitality is covered. In fact, I have still not learned everything that is available.

Inconvénients

It is impossible to make changes after a night audit. Really irritating not to be able to extend stays under the same booking reference number.
It was difficult to block out dates for 4th Dec and 11th Dec 2021 which are very busy. In the time it takes to block out a cancelled room there is already a new booking. There is a glitch (time lag) between Expedia, Siteminder and Hotelogix but how does one find out who is at fault. Expedia were very keen to penalise us for overbooking.

Avantages

This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.

Avantages

Great customer service, helpful and quick in response

Inconvénients

terms are not the same in all places, some thing are called by different names.

Avantages

Easy to operate. [SENSITIVE CONTENT] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by[SENSITIVE CONTENT]

Inconvénients

menu item costing to be implement and the store management to be restore.

Avantages

ease of using booking chart to secure reservations

Inconvénients

difficult to customize to our unique scenario of majority of repeat guests

Alternatives envisagées 

Pourquoi passer à Hotelogix

Avantages

Its simplicity to keep up with my guest coming and departing. That is really all I use this program for is to keep up with my rooms and who is coming for future stays.

Inconvénients

Not able to control my individual rates. I don't have anything else to add to this comment. This is taking much longer than 2 minutes.

Avantages

Reservation features, easy to use and handle

Inconvénients

It is not so easy to put all different prices for different season in in once

Alternatives envisagées 

Avantages

We manage a small hotel and restaurant and we have been using hotellogix for over 4 years. It has been a plus for the business particularly the POS system. Live chat support is fast and cstomer service. You cannot beat the price.

Inconvénients

Probably I will say language barriers other than that nothing.

Avantages

Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.

Inconvénients

No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody