Kixie PowerCall

Avantages

Local presence dialing is a huge advantage and has led to a much higher percentage of 'at bats' with prospects. The one click dialing also helps my efficiency and has led to a big increase in outbound sales activity.

Inconvénients

Some prospects seem see something about my call that looks like a sales call, and they still don't answer it. Perhaps the occasional 'spam likely' label on some calls, or perhaps something about the call appears a certain way that makes them avoid it. Overall, as stated above, the connection boost/local presence dialing has led to a huge increase in the number of opportunities to pitch. One nice feature is that the next call that I make, if connection boost is on, will be from a new number and I can also change my caller ID at will, if desired (not to a fictitious person or to someone I am not, obviously, but perhaps to my initials, or blank, etc. ) .

Avantages

The price is reasonable, but you get what you pay for.

Inconvénients

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

Avantages

Intuitive, integration with hubspot, local calling function, SMS capabilities, target hour calling, multiple dialers, VM drop

Inconvénients

some issues with seamless connectivity to integrations but am yet to have comprehensive onboarding ;)

Avantages

Local Presence is great and definitely increases pick up rates
Click to call within hubspot is also great

Inconvénients

Sometimes the connection isn't the greatest

Avantages

Integration with CRM, PowerDialer feature, template text message, pre-recorded voicemail drops

Inconvénients

That it's a Google Chrome extension. Whenever there's a google chrome update, it throws Kixie off integration to my CRM off.

Avantages

Its very easy to upload a powerlist, it provides you option to select the headers you would like to have on the dialer appear. I was able to automate VM and SMS after an outcome.

Inconvénients

It can sometimes get stuck when dialing 2 at a time, I usually close the app and open it again so it resets.

Avantages

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Inconvénients

I haven’t come across anything in the software that I have found as a con in over two years of use.

Avantages

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

Inconvénients

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

Avantages

We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.

Inconvénients

Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.

Inconvénients

Do NOT purchase this software.

Kixie has deployed predatory business practices such as disallowing subscription cancellation and having a zero refund policy - even for mistaken purchases.

They don't operate ethically, and they don't have your best interest in mind.

Avantages

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Inconvénients

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Alternatives envisagées 

Pourquoi choisir Kixie PowerCall 

Pourquoi passer à Kixie PowerCall

Avantages

Awesome software! Great for tracking and predicting productive call times.

Inconvénients

I have not found any part of Kixie that I didn't like.

Avantages

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Inconvénients

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Avantages

saves me time, allows me to quickly dial through leads and spend time on other forms of outreach and quality pipeline building

Inconvénients

integration doesn't always pull in my leads so you can't see lead info in platform

Avantages

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Inconvénients

The system is very complex, and could benefit from being slightly more customizable.

Avantages

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Inconvénients

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Avantages

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Inconvénients

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

Avantages

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Inconvénients

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Avantages

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Inconvénients

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Avantages

Power Dialer and connection boost are both awesome.

Inconvénients

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Avantages

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Inconvénients

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Avantages

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Inconvénients

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Alternatives envisagées 

Pourquoi passer à Kixie PowerCall

Avantages

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Inconvénients

The phone app isn’t the best and needs improvement.

Avantages

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

Inconvénients

The price point gets higher than others when your organization grows - Great for small businesses below 10

Avantages

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Inconvénients

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.