Kixie PowerCall

Avantages

The ease of setup, use, training, and live call coaching ability.

Inconvénients

Nothing at this time. I wish I found Kixie sooner!

Avantages

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Inconvénients

I haven’t come across anything in the software that I have found as a con in over two years of use.

Avantages

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Inconvénients

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Avantages

Kixie allows for a seamless process of making calls and tracking information. I am able to cold call a massive amount of clients with the ease of storing their info and seeing how to improve day in and day out. Tracked calls, call recordings, voicemail drops, etc. all made my life easier.

Inconvénients

One thing I think can be improved upon is the functionality. From time to time the software glitches and is very slow.

Inconvénients

Do NOT purchase this software.

Kixie has deployed predatory business practices such as disallowing subscription cancellation and having a zero refund policy - even for mistaken purchases.

They don't operate ethically, and they don't have your best interest in mind.

Avantages

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Inconvénients

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Avantages

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Inconvénients

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Avantages

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Inconvénients

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Alternatives envisagées 

Aircall, JustCall et CloudTalk

Pourquoi passer à Kixie PowerCall

It had every option I wanted with competitive pricing. The sales rep was excellent as well.

Avantages

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Inconvénients

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Avantages

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Inconvénients

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Alternatives envisagées 

Talkdesk

Pourquoi choisir Kixie PowerCall 

The ease and functionality of local presence is what drew me initially to Kixie. We haven't made the full switch yet, as we're still in the trial, but I have really liked what I've seen so far..

Logiciel antérieur 

Aircall

Pourquoi passer à Kixie PowerCall

Mostly for pricing reasons or because Kixie properly and fully integrates with our CRM right out of the box.

Avantages

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

Inconvénients

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Avantages

It was easy to deploy and use. The local presence feature was ok.

Inconvénients

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Avantages

Takes the guess work out of organizing our incoming calls

Inconvénients

Sometimes things happen to the software outside out control and we don't get notified

Avantages

Integration with HubSpot is solid. The product works consistently with no issues

Inconvénients

It can be tricky to setup - but support gets you through it. In fairness, the process is complex (not the software but the actual business case.

Avantages

Very easy to get started and excellent basic features, VM drop, texting, click to call any number.

Inconvénients

Every now and again you get 10 second delays before call rings, worth mentioning it is only when Kixie service notifies you of issue or maintenance.

Avantages

I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!

Inconvénients

If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.

Avantages

The local presence feature is one of the best parts about the product and its ability to have me show up on the caller ID as in that area is a must have!

Inconvénients

Being that it is web based and internet dependent, you could lose connection or be without connection if you loose internet, which is just a natural part of things sometimes, but as far as the software itself, I have not encountered any problems.

Avantages

The customer support was really helpful and attempted to go the extra mile. I liked the feature that I could listen to my recorded calls and it connected really well with the sales software (Hubspot)

Inconvénients

I did have some struggle getting a clear signal. did not work to well on Wifi, but worked alot better on an ethernet cable

Avantages

This software was very easy to implement company wide and synced with our CRM with little setup.

Inconvénients

We like everything about the software so far.

Avantages

Easy to shoot quick calls/texts out of chrome. Great support team that responds quickly.

Inconvénients

Sometimes it requires me to reinstall the chrome extension to sync properly, but other than that, it's been great.

Avantages

I love how well it integrates and performs with Hubspot. It has all the features we wanted in this sort of software. Love the ease of use and functionality

Inconvénients

I wish the powerdialer was more capable of loading up a bunch of numbers like other power dialers.

Avantages

It is easy to use and set up, the live customer service is always very helpful.

Inconvénients

I think the phone integration on the cell phone could be better!

Avantages

Kixie support has been great. It has helped me eliminate other softwares and just use Kixie for calls, automation and keeping track of customers. Its pretty much plug and play but during the onboarding call is where kixie won me over. Thanks to [SENSITIVE CONTENT HIDDEN].. Youre the Mann for opening up my eyes to more possibilities with this software. Thanks!

Inconvénients

campaign email / txt automation.
All new leads from fb are entered as a deal vs a lead.
Quarterly billing vs m2m

Avantages

Quick and easy integration with our system... to automatically send text messages to users!

Inconvénients

No issues that I have come across so far.

Avantages

My team uses kixie everyday! love how simple the software is to use!

Inconvénients

Not much I obviously wouldn't mind paying less.