Kixie PowerCall

Avantages

Local presence dialing, voicemail drop and being able to listen to recorded calls for training.

Inconvénients

We have no complaints whatsoever. We love Kixie.

Avantages

This software is so easy to use. I mean, crazy easy. People want easy and this company has that in spades.

Inconvénients

I can't think of a single thing I don't like about it. If I had one request it would just be for call transcription.

Avantages

I love using Kixie for my team and I. Kixie integrates with much other software which makes it very easy to link things together. Highly Recommended!

Inconvénients

I don't like it when it logs me out from my other devices when I use it with my other device.

Avantages

Local presence and what a value Kixie delivers it to me at. I was not reaching anyone using my cell phone. Once I installed Kixie and the click to dial which easily integrated with my CRM I not only became more productive with how many calls I could make, but I also connected more frequently and had clients on the phone whom for whatever their reason felt more relaxed speaking with someone from a local area code.

Inconvénients

Honestly, I truly not not have a con. Kixie does everything I need it to do and it delivers it an affordable price for my growing company,

Avantages

Kixie checked all the boxes for our needs. We needed

Hubspot CRM integration
Voicemail Drop
Call Whispering/Barging

Kixie does all that and more. And the interface is simple enough for anyone to use.

Inconvénients

It's priced a bit higher than we wanted to pay, but with the features we're getting, I'm happy with the overall costs. I also wish there was more advanced recording, or that it was integrated with Gong.io

Avantages

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

Inconvénients

When we have a phone transfered it doesn't get recorded sometimes.

Avantages

Kixie has allowed our sales team to be more product and efficient with their sales calls. With one-click dialing and automatic call recording, there is no need to manually dial number and take notes. The local number feature is also very beneficial as it has allowed us to increase the likelihood of call answers.

Inconvénients

The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day. There is a large price increase from the limited minutes plan to the unlimited minutes plan.

Avantages

It integrates easily with Hubspot and allows for sales enablement. It also allows to dial multiple numbers at the same time so clearing out a dialing outreach list is a breeze

Inconvénients

Nothing to add here, I'm really happy with it

Avantages

Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call...without having to manually dial, and organize contacts.

Inconvénients

Just learning the functionality, which really didn't take long. : ) Anything that is new, can be confusing, and of course change can be difficult...But the change, and learning experience was well worth it!

Avantages

I love that Kixie gives me the ability to make calls and send/receive SMS messages from my desktop and my mobile device. I also like that I can create a "local" number to use

Inconvénients

The phone app doesnt have the same functionality as the desktop does

Avantages

Kixie’s Voicemail drop feature not only is unique but saves us a ton of time when prospecting. The ability to leave a perfect voicemail message every time provides great value. The fact that we can push one button an hang up and have the voicemail left seamlessly allows us to dramatically increase the number of calls we can make per day. And the sound quality of the calls is excellent.

Inconvénients

Overall there are few cons in Kixie. I would like to see at some point the ability to be informed when somebody has listened to a voicemail that's been left. Other than that this is a solid program.

Avantages

The platform is very user-friendly and integrates with Salesforce seamlessly.

Inconvénients

I cannot think of anything that needs to be improved. The software has been updated regularly.

Avantages

How easily it integrates with our CRM. The systems easily communicate back and forth which makes our lives easier

Inconvénients

Occasionally the calls will not go through or the user on the other end is unable to hear. A quick refresh and things are good to go again

Avantages

We loved that it was easy to use and very economic.

Inconvénients

For us it didn't work, due to our specific use case, we weren't able to make this work. So if you are looking for more options in the Texting side of your business, get with their support experts and see how well they can accommodate what you want. Don't try to make it work yourself, we learned that the hard way.

Avantages

-Hubspot SMS automation
-automatic voicemail

Inconvénients

-the app has been frustrating to use
-setup process takes some time and there is a bit of a learning curve

Avantages

PowerDialer, SMS Templates, Voicemail Dropping, Simplicity and functionality of integrations with HubSpot, etc.

Inconvénients

Phone app gets the job done on the fly, but far from perfect

Avantages

The biggest pro is the seamless integration. It just connects quickly and works beautifully. Additionally, I love the built in CRM caller ID feature.

Inconvénients

There is not much to not like about kixie. The reason is because it is a very focused product. Its not trying to do too much. It does what is says and does it well.

Avantages

SMS features are very helpful, voice quality over all very consistent, integrates well with Zoho. Custom voicemail drops are excellent feature

Inconvénients

There are occasional outages but most are fixed quickly

Avantages

User friendly and intuitive, little training required, easily compatible with CRM systems, ability to listen to others calls for training purposes, easy to set up call flows, transfer between departments, and set up 3 way calls, also offers easy to use texting feature.

Inconvénients

There was nothing glaring I saw needed improvement. If I had to suggest something it would be additional texting capabilities (text to multiple users at once, like a chat group, and ability to attach pictures, read receipts).

Avantages

The local presence feature is one of the best parts about the product and its ability to have me show up on the caller ID as in that area is a must have!

Inconvénients

Being that it is web based and internet dependent, you could lose connection or be without connection if you loose internet, which is just a natural part of things sometimes, but as far as the software itself, I have not encountered any problems.

Avantages

Local Presence, SMS Texting Feature, Mobile App, CRM Integration.

Inconvénients

Call log on my phone app isn't organised in order. (Android User)

Avantages

Desired FeaturesEase of useIntegration with other apps

Inconvénients

There is nothing that I don't like about the software.

Avantages

It is very organized and helpful to my daily work flow.

Inconvénients

I don't believe there is anything i dislike about Kixie.

Avantages

Simple, easy to use, has all features I need.

Inconvénients

Sometimes it can freeze and cause some problems but overall very good

Avantages

The ease for calling people consistently with simple navigation on the caller page.

Inconvénients

On the text function, it is not easy to go back and see previously sent text messages, without the overall interface getting in the way.Often Kixie can be very slow when going to the next caller and I have to close it down and go back in or even uninstall it and install it again.There should be a one-button shortcut that can end a call without having to click on the icon.

Avantages

I use Kixie every day, and I the thing that I like most about the software is how streamline it is to use. I am able to easily make my calls, see my recordings and history in my CRM, and even leave voicemail drops!

It really is the most efficient software tool for making calls that I have used.

Inconvénients

The only thing I can think of that could be improved would be a way for me to not have to have two tabs open when I make my calls. If Kixie could integrate directly into Pipedrive, that would be amazing but overall no complaints at all.

Avantages

I love the functions and integrations with other systems. The customer support is AMAZING!

Inconvénients

It is a little bit bulky and covers some, Maybe there is a way to make it smaller for compact computers.

Avantages

The company is second to none in customer service and on-boarding. The best! Period.

Inconvénients

No Cons to consider. Our experience was 100% solid.

Avantages

Whenever I run into an issue Great support.

Inconvénients

Some bugs that need to be resolved with rolling updates

Avantages

Technical support team is always there to quickly respond to any IT issues/questions you may have

Inconvénients

None at the moment, Software has worked fine for as long as I have used it.

Avantages

That it's easy to use, that everything gets recorded so if there's an issue you can always go back and listen to the call

Inconvénients

sometimes you loose service or the call drops. But not a big deal.

Avantages

I like the ease of use of the platform and the customer service is very attentive.

Inconvénients

Numbers have to be manually checked on a regular basis to ensure spam likely is not on the caller id

Avantages

The ability to dial the number of your prospects through your computer and have the local presence enables you to be really strategic with your prospecting. I love the fact that I can make calls on my dialer and then have my research on another monitor that makes a real impact to my conversations. Its been the best calling tool I have ever used.

Inconvénients

nothing. Sometimes the software can lag a bit when its ringing but its nothing serious

Avantages

The easy of navigating through PowerCall.

Inconvénients

Everything works well. I use it mainly for outgoing calls. No comments on Cons.

Avantages

Easy to use and navigate. I like all the customized reports I can pull.

Inconvénients

Nothing comes to mind. We have always had good experiences.

Avantages

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Inconvénients

Desktop interface is rough. Some limitations on syncing information, but minor

Avantages

I like that it connects to our CRM and logs calls, giving our Sales staff more time to focus on calls and sales.

Inconvénients

The old design, I prefer the new design and simplicity.

Avantages

Ease of use, Customer Support, Great for sms templates, integrates seamlessly with SalesForce

Inconvénients

Not a lot of cons really, every time any issue arises support is right on top of it to help us get taken care of

Avantages

We use a CRM that has a calling feature built in, but does not give the ability to do voicemail drops, texting, or call recording. We implemented Kixie and it is a very easy click to call, and if the prospect doesn't answer the phone we can easily leave a voicemail and send a text without having to wait for the voicemail to finish. The automatic call recording is amazing well.

Inconvénients

The only thing I would change about it is if the text and voicemail could both go out at the same time with the click of one button rather than two

Avantages

very easy to use and manage and to keep record very easily.

Inconvénients

I didn't really find any problems with this at all.

Avantages

Easy to use and implement with your current software. Also, it allows us to easily track our client incoming and outgoing calls. Kixie reports our calls and data to our programs and save lots of time.

Inconvénients

Learning to use all the software takes time since there are so many features. Not really a bad problem but it will take your time to train.

Avantages

We use Kixie everyday. One of the great things about Kixie is that it integrated so easily with Pipedrive and we were able to set up of deal stages in Kixie to match what we already had established in PD. You can disposition every deal by just using a drop down list, super simple and easy.

Inconvénients

More options for voicemail would be nice, outgoing messages

Avantages

The customer support was really helpful and attempted to go the extra mile. I liked the feature that I could listen to my recorded calls and it connected really well with the sales software (Hubspot)

Inconvénients

I did have some struggle getting a clear signal. did not work to well on Wifi, but worked alot better on an ethernet cable

Avantages

It integration with my contact manager so I can 1-click dial the phone from my contact record, and record the call as well. The recording is stored with the notes of the call. Awesome!

Inconvénients

We have had some challenges in set up and maintenance. However, as stated above, Alex Mann has been an great resource and have always been able to get things working properly! He is a life saver!

Avantages

Great experience. Very easy to use the system for calls, as well as sending SMS & Voicemail templates. Cool automation integrations with HubSpot.

Inconvénients

Integrations with marketing analytics are missing. To be able to track performance from marketing campaigns and see CPA for every call.

Avantages

Kixie allows you to make call on the fly! They offer a super easy web based click to call functionality that allows you to dial, voice drop and power dial in your CRM of choice. Plus all inbound calls are properly tracked and routed to the right agent on call.

Inconvénients

The pricing is affordable but pushes the limit with the per minute calling. But they recently added an unlimited minute feature.

Avantages

Kixie increased outbound dialing and voicemail messaging capabilities. Our team's outbound capability has increased dramatically since integrating kixie and salesforce

Inconvénients

ability to view voicemail box. I am not finding a direct option to view missed voicemail messages.

Avantages

It works and is simple to use to make a call and receive SMS.

Inconvénients

Read SMS is not so easy to do on Kixie .

Avantages

Quick easy dialer and disposition is simple and easy to use

Inconvénients

There are none that I can complain about it

Avantages

Connectivity to my browser and my database and its so easy to call or SMS Text.

Inconvénients

There are ways to make my life easier, I wish I knew more about the software before I started using it. Voicemail Drops, especially.