Kixie PowerCall

Avantages

Takes the guess work out of organizing our incoming calls

Inconvénients

Sometimes things happen to the software outside out control and we don't get notified

Avantages

Easy to use and saves time. Syncs to our CRM for record keeping.

Inconvénients

More reporting to view calls out, sorted by the number being called.

Avantages

[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team

Inconvénients

Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.

Alternatives envisagées 

Avantages

Ease of use and setup. Took us just a few minutes to be up and running.
Integrates well with HubSpot.
Jam packed with advanced features we have not yet explored, but definitely will.

Inconvénients

Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.

Avantages

Quickly deployed solution to our team. Kixie Hubspot integration aligns contacts, call and SMS logging, local presence, and live call coaching ability!

Inconvénients

Nothing currently... 6 months in and still going strong.

Avantages

The ability to create VM drops is extremely helpful for our team.

Inconvénients

lack of consistency with usage and customer support is sometimes not available for hours.

Avantages

It is easy to use for all the team. No matter the computer literacy level of our users.

Inconvénients

I sometimes need to go out of the software and reinstall to get the power dialer to show and work.

Avantages

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Inconvénients

Set up a conference call on the fly is one area I think that they can invest in.

Avantages

Integration with HubSpot is solid. The product works consistently with no issues

Inconvénients

It can be tricky to setup - but support gets you through it. In fairness, the process is complex (not the software but the actual business case.

Avantages

Helpfulness of the support. Easibility of use.

Inconvénients

That I do not know how to properly work all the funtions as i am learning them through experiance.

Alternatives envisagées 

Avantages

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Inconvénients

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Avantages

With a split team, it was difficult finding a VOIP provider that worked with our CRM. We evaluated many providers and eventually settled on Kixie because of consistent call quality. In short, it works!

Inconvénients

Some of the platform integrations that Kixie should have supported ended up breaking during our trial period (which they graciously extended while they were trying to figure this out). The downfall was the lack of email and phone response from sales. The only way I was able to get my questions answered was when I booked a meeting.

I did have a few interactions with support, and they do not have this response problem.

Avantages

We had tinkered with a couple other similar products, but Kixie helped us pour fuel on the call fire we needed to reach out goals. It integrates pretty well with Hubspot, they are constantly updating (not a bad thing) and listen to feedback provided.

Inconvénients

6 times of 10, the integration with Hubspot is a bit wonky.

Avantages

Kixie has helped me hit my own personal goals. As the first step of the sales cycle process, the Inside Sales Rep is essential to the success of sales growth. My daily goal is to drop as many voicemails as possible. Without the human on the voicemail, prospects are not as engaged. Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.

Inconvénients

There are daily software updates, which can be irritating, when I am trying to hit my outbound voicemail drop, there are updates when I need to refresh all of my systems.

Avantages

The feautures that are most impactful are the auto dialing and call recordings, these also me to run my business more effectively and efficiently.

Inconvénients

Integration with my exisitng business process was simple, quick, and easy. There are no products that are difficult to use .

Avantages

The unlimited US/CAN calling and texting made it worthwhile for our organization, which does on average 20 hours of connected call time for our sales team.

Inconvénients

The system has had frequent bugs, delays and outages every month. We have not had a month of stable use.

The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.

The platform itself feel incomplete, compared to the market. Lacking critical features and reporting function.

Alternatives envisagées 

Pourquoi choisir Kixie PowerCall 

Pourquoi passer à Kixie PowerCall

Avantages

Is easy to use, im not tech savy and i found it pretty easy to use. Its launches fast.

Inconvénients

I couldn't find the record option on the extension

Avantages

Easy to use, seamless integration, records the calls, has a great dashboard.

Inconvénients

Need to configure your internet to prioritize Kixie otherwise it might lag.

Avantages

On the surface, it had all of the features we needed.

Inconvénients

Nothing worked. Various features would stop working at random. I had to retest every IVR and feature daily. Sometimes support would be missing for the entire day. No one is available by phone. The number of bugs and issues was incredible. It was the most unreliable software that I have ever used. We lost tens of thousands of dollars in business due to the malfunctioning phone system, and it damaged our company's reputation. Stay away!

Avantages

Easy Installation. Very easy for users to learn and use

Inconvénients

Great software no complaints. I guess the only thing I would like is easier power dialing

Avantages

The time it saves me while dialing, makes my job easier

Inconvénients

honestly I like everytihng about it it saves me time, and makes my job 100x easier

Avantages

Saves our users times and energy to call the leads placed in our system.

Inconvénients

So far so good. I wish I used them earlier to automate the time.

Avantages

Great Integration with Hubspot and area code matching is great.

Inconvénients

Too many updates Sometimes PowerCall goes down during updates

Avantages

I love the click to call feature, very easy to use and we are integrated with Zoho.

Inconvénients

To this point I have honestly not had any issues, The process to integrate with Zoho was very easy.

Avantages

Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

Inconvénients

There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

Avantages

very fast and easy to use, many capabilities and functions.

Inconvénients

no complaints this platform is the best ever

Avantages

How intuitive it is and how much data is available

Inconvénients

Some of the calls being made do not get recorded.

Avantages

Tech Support were quick to reply to me and resolve a minor issue I had. The API is easy to use.

Inconvénients

Nothing sticks out as far as a con honestly. The only issue I've encountered was resolved within a day of bringing it to Kixie's help desk/tech support

Avantages

I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities

Inconvénients

With all online phone systems, sometimes the call quality could be a little better, but overall it works very well.

Avantages

The ability to click to call and being able to send and receive text messages

Inconvénients

When receiving incoming calls it is not always easy to identify who is calling me and its difficult to find that person in my CRM prior to answering the call. One of the older versions made that easier, now when I have an incoming call I have to identify the person on the phone and then search my CRM for their account which causes delays and initial confusion.

Avantages

I loved the full integration with out Hubspot CRM. It already had the pre-loaded dispositions and synced instantly when making calls. The Kixie software is lightweight but gets the job done in a major way. Additionally, being able to hear have call recordings loaded into our Hubspot CRM we can find out what our sales people are saying right and make the tweaks when they could have said something different.

Inconvénients

We have found no CONs to the Kixie software.

Avantages

What I like most about this software is that it's user friendly and operates very similar to an actual cellphone system. I like that Kixie provides the main functions needed in order to perform my job successfully on a daily basis but also provides added extras like text template and VM drop.

Inconvénients

What I like least about the software is when it acts as if it's dialing a calling or still ticking as if a call hasn't ended when it has. Other than that, I have no complaints!

Avantages

The ease of use, the ability to not have to leave constant voicemail, the integration with hub spot and other platforms, Also love how it keeps recordings of calls so you can always refer back to old calls and how many you make in a day.

Inconvénients

I wish there was an actual counter that tells you how many calls you make in a day on the smaller window. There may be one on the bigger website but I wish it was on the smaller window where I am actually making the calls.

Avantages

I love the Voice Mail drop, integration with Salesforce, and point and click dialing.

Inconvénients

There are no cons. I'm completely satisfied

Alternatives envisagées 

Pourquoi passer à Kixie PowerCall

Avantages

Voicemail Drop and receiving IB calls and sms features

Inconvénients

Rarely that it happens but the least is the downtime of the software where sometimes we can't make outgoing calls.

Avantages

Directly call from Pipedrive, next call starts when a call ends, Chrome Browser integration, for US: local number selected on the person you call. It probably most suitable if you want to call 100 of people a day for spam calls, not for serious B2B calls.

Inconvénients

Very short 14 days test period, afterwards it gets really expensive. In the test period it was not possible to test with European number - which of course - costs extra. To extend our testing we already had to pay several hundred dollars for just 2 sales people. The Chrome extension was unstable, support only answer was to reinstall and restart the Browser. Afterwards we used a simple VOIP provider with costs us less than $20 a month for 3 numbers and we are super happy with it - it just works. Very aggressive and pushy sales people.

Avantages

Very easy to get started and excellent basic features, VM drop, texting, click to call any number.

Inconvénients

Every now and again you get 10 second delays before call rings, worth mentioning it is only when Kixie service notifies you of issue or maintenance.

Avantages

Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well. The support has been above par and I'm quite pleased with how responsive they are.

Inconvénients

The one thing I wish they could do is route our auto calls to deal owners. That would make it way more seamless

Avantages

Links well with our CRM and seems like it is designed by someone who has CRM front of mind.

Call quality is excellent and has been perfect for working from home recently.

Love the fact you can link call notes immediately to a contact from the powercall software.

Inconvénients

There is the ocasional bug, but they are fixed quickly and customer support is excellent.

Avantages

I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.

Inconvénients

There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.

Avantages

I love the capability of creating a workflow through Kixie and Zoho. It automates the process of sending out emails as I log the call through Kixie!

Inconvénients

If I had to nitpick the product, I would say having the ability to send attachments/pictures through SMS.

Avantages

User friendly, great support staff, and an overall great addition to increase client communication!

Inconvénients

Improvements: the ability to favorite* messages to save important conversations

Avantages

Super user friendly, learned how to use it in a couple of hours

Inconvénients

sometimes I go so fast, I forget to read notes

Avantages

That it was easy to integrate with Hubspot and its easy to make dials

Inconvénients

There are a lot of glitches and I need to keep going back into Hubspot to correct information or alter/change what kixie uploaded

Avantages

integration with zoho crm
customer support before you decide to leave is good

Inconvénients

Everything!!
Call QUality iS HORRRIBLE. They surprise you at signup saying you have to pay several months in advance even though there is nothing in their sales material online that says thats needed
They advertise an auto dialer, but when you go to sign up the auto dialer is not working at all and in coding and development to come back out in re release in few months, yet they still charge you the same rate.
the call quality is horrible
the iphone app keeps crashing and is sometimes useless

i wanted to get out and get a refund of the amount paid in advance but they wouldn't refund anything per their "policy"
i have a policy to write honest reviews for companies that take advantage of their customer just on principle

Avantages

I believe the power dialer is the best feature as we are able to target more people in 1 go

Inconvénients

sometimes its a bit slow but there was recently an update that helped with this issue

Avantages

We have a call center environment where our reps are outbound dialing all day. I need our software to be dead simple to use and Kixie fits the bill. Training takes less than 5 minutes.

Inconvénients

User interface is a little out dated (hard to tell when certain features like 'do not disturb' are on vs off), but it sounds like they're making changes there which is great.

Avantages

We currently use HubSpot for our CRM and Kixie integrates seamlessly with HubSpot.

Inconvénients

The only feature that I don’t like about Kixie is you can’t delete leads directly from the power dialer.

Avantages

This is a great app with excellent Pipedrive integration. This saves me time, generates more responses, and allows me to watch employee activities in greater detail

Inconvénients

layout is a bit odd for texting, but i got used to it

Avantages

Very simple to use- love the ease of dialing through the CRM

Inconvénients

Improvement on ease of internal transfer