Kixie PowerCall

Avantages

Well basically I like four main things.

1- One is the integration that has with the CRM. It really works automatically. Once you hang up the information is recorded in the CRM. In other apps I found that there is a lag between this and not allways the information is sync with the right contact. There you become more worried for doing this than for making your calls.

2- The customer service is outstanding. We have to make some changes in order to work in my market. The Customer support never left me alone and they treat me as a million dollar bill.

3.- The quality of the call is awesome. My clients did not notice a difference calling from a traditional phone line.

4.- Pricing structure. They have a plan in which you know exactly how much you are going to pay right from the start.

Inconvénients

Is not something I don't like. If you could add in the beginnig of a voice mail the name of the person you are calling and add this to the recording voice mail would be awesome.

Avantages

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Inconvénients

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Avantages

Nothing really. The software is not intuitive and they were only worried about their commission. You can't call their customer service and their response times for chat were very slow.

Inconvénients

They didn't really care about my situation.

Avantages

Connection boost with local presence which helped us to improve the connection rates.

Inconvénients

So far haven't faced issues, however we only encountered the glitch when there is an onging call, we are not receiving the call waiting notifications.

Avantages

saves me time, allows me to quickly dial through leads and spend time on other forms of outreach and quality pipeline building

Inconvénients

integration doesn't always pull in my leads so you can't see lead info in platform

Avantages

Integrations, Customizations, and Functionality

Inconvénients

No month to month contracts available(could be the spend level...but still a con)

Avantages

I like the automatic call distribution
The software comes with great features as a call center
It is affordable and makes sales ennoblement easy

Inconvénients

Has all the features we need and even more. No complaints

Avantages

Very automated and efficient, allowed me to boost the amount of calls I made per day instantly.

Inconvénients

I honestly found it very hard to find something I disliked in Kixie powercall. The team made it very easy to adapt and learn even with it being my first dialer.

Avantages

Me gustó el rápido clic para marcar y la opción de SMS me ayudó a obtener una respuesta lo antes posible .

Inconvénients

Si deja un mensaje y hace clic en " 1" o " # " para enviarlo , tardará un poco , pero no es gran cosa.

Avantages

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Inconvénients

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Avantages

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Inconvénients

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Avantages

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Inconvénients

The system is very complex, and could benefit from being slightly more customizable.

Avantages

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Inconvénients

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Avantages

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Inconvénients

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Alternatives envisagées 

JustCall

Pourquoi passer à Kixie PowerCall

Originally I did not choose this platform and it was before my time.

Avantages

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Inconvénients

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Avantages

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Inconvénients

I haven’t come across anything in the software that I have found as a con in over two years of use.

Avantages

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Inconvénients

The price and transferring calls to other people.

Avantages

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Inconvénients

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Avantages

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Inconvénients

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Avantages

Power Dialer and connection boost are both awesome.

Inconvénients

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Avantages

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

Inconvénients

It seems buggy...team has been complaining of a lot of downtime

Avantages

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Inconvénients

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

Avantages

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Inconvénients

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Avantages

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Inconvénients

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Alternatives envisagées 

Aircall, JustCall et CloudTalk

Pourquoi passer à Kixie PowerCall

It had every option I wanted with competitive pricing. The sales rep was excellent as well.

Avantages

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Inconvénients

The phone app isn’t the best and needs improvement.

Avantages

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Inconvénients

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Avantages

Kixie allows for a seamless process of making calls and tracking information. I am able to cold call a massive amount of clients with the ease of storing their info and seeing how to improve day in and day out. Tracked calls, call recordings, voicemail drops, etc. all made my life easier.

Inconvénients

One thing I think can be improved upon is the functionality. From time to time the software glitches and is very slow.

Avantages

I personally love that calls round-robin to the next available rep.

Inconvénients

Nothing. I love Kixie, it's the best ever!

Avantages

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Inconvénients

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

Alternatives envisagées 

Aircall

Pourquoi passer à Kixie PowerCall

Functionality & Pricing

Avantages

I can send text messages to potential clients.

Inconvénients

The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using.

Avantages

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Inconvénients

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Alternatives envisagées 

Talkdesk

Pourquoi choisir Kixie PowerCall 

The ease and functionality of local presence is what drew me initially to Kixie. We haven't made the full switch yet, as we're still in the trial, but I have really liked what I've seen so far..

Logiciel antérieur 

Aircall

Pourquoi passer à Kixie PowerCall

Mostly for pricing reasons or because Kixie properly and fully integrates with our CRM right out of the box.

Avantages

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

Inconvénients

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Avantages

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

Inconvénients

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

Avantages

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Inconvénients

Sometimes there are glitches, but it happens with technology

Avantages

We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.

Inconvénients

Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.

Avantages

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message.

Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Inconvénients

Nothing that is of any significance. It really works well.

Inconvénients

Do NOT purchase this software.

Kixie has deployed predatory business practices such as disallowing subscription cancellation and having a zero refund policy - even for mistaken purchases.

They don't operate ethically, and they don't have your best interest in mind.

Avantages

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Inconvénients

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Avantages

I love the fact that it is so easy to use and setup.

Inconvénients

No complaints so far. Overall a great tool for making those important business calls.

Avantages

It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.

Inconvénients

In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.

Alternatives envisagées 

Microsoft Teams

Pourquoi passer à Kixie PowerCall

Our team needs to "dial for dollars" or as others say "smile and dial". It was easy to be distracted with Microsoft Teams. Keep it simple (KISS). Productivity is a benefit.

Avantages

This was fairly easy to set up and has all the features that our company needs to carry out our duties.

Inconvénients

This is a bit costly and sometimes mostly in the mornings, it is difficult to reach a customer service agent to aid you.

Avantages

Affordability, simple deployment, ease of use, ease of on-boarding, excellent reporting and analytical features, excellent on-going support and account management

Inconvénients

The tool is a bit buggy at times, but this has improved significantly in just a few months. Kixie is great at deploying numerous app updates and patches to resolve any issues.

Avantages

That we have local presence when dialing other area codes

Inconvénients

not being able to intergrate with Lead Perfection

Avantages

The futures that I most like is being able to be on the run meaning being able to access your account on you phone or tablet to keep track of your calls. It was easy to get started and easy to use.

Inconvénients

That it was a new tool to get started with but best thing that ever happened to me.

Avantages

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Inconvénients

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Alternatives envisagées 

Aircall

Pourquoi choisir Kixie PowerCall 

Kixie is more advanced

Pourquoi passer à Kixie PowerCall

Way better integrations with Hubspot!

Avantages

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

Inconvénients

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

Avantages

Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data.
Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need.
Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.

Inconvénients

Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues.
Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.

Avantages

Easy to use, good integration, and features work well

Inconvénients

Overall satisfied with the product - it does what it’s supposed to do

Avantages

What I like about this device is that it is easy to use and start. And aside from that you can do lot of things which are not available from a typical call center tool. You can dial any number anytime, check logs and listen to recordings without doing so much effort. In other words it is a one time stop software.

Inconvénients

What I don't like about this software is that it only works better on google chrome browser.

Avantages

Awesome software! Great for tracking and predicting productive call times.

Inconvénients

I have not found any part of Kixie that I didn't like.