Intelligence2day

Avantages

The fact that you can serve a multitude of groups of users at the same time. The ability to fulfill users’ needs by simple customizations for groups as well as individual users. And the possibility to have it run completely automated with high reliability and low noise levels.

Inconvénients

Not much actually. Ever since the platform moved from on-premises to the cloud all the downsides have disappeared.

Avantages

Easy to deploy and use. Fits the way in which we think about market and competitive intelligence - using key topics, regular reporting, identfying trends, etc.

Inconvénients

They have built out usage reporting recently and that was appreciated. There is lots of self-support material with videos and articles but a searchable knowledgebase would be nice.

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Avantages

Intelligence2day allows us to track developments around a large set of competitors without us having to visit individual websites or monitor several industry websites, and it allows us to share insights within our organization.
I like the flexibility that the software offers, and also that the customer support is always helpful and available.

Inconvénients

Intelligence2day is generally of great help to us but some parts of the product could be improved. For example:
1) Integrate AI/ML capabilities: right now too much manual work is required to make sure that unwanted content stays out of the system and that it is categorized in the right way;
2) Give more flexibility in designing the automatic alerts;
3) Improve the webpage extractor feature;
4) Find a way/a workaround to integrate social media content, as right now it is completely disregarded.

Avantages

I like the simple premise of storing and tagging intelligence which then allows us to send out alerts to interested parties in the business. This happens daily. Different groups are sent different alerts depending on their area of interest. Over the last decade we have built a huge store of tagged market intelligence, relevant just to us as a business, which really comes into its own during the strategy making cycle. Our version of I2Day has a strong internal brand now. We dont over use it (ie. no automatic publishing of news feeds, its all hand picked content, although we use Contify and then pick from that). This means its trusted and not seen as spam.

Inconvénients

Its not easy to deploy and link up to organisational systems, such as our CRM and Single Sign On, or Active Directories for user management. Had many a headache trying to make it work, not necessarily the fault of the platform or Comintelli, but this is the real world and a bit more pre-empting of problems would help. So major upgrades over the years have been problematic. Having said that, customer support from this (small) company is very good , they do their utmost, and we have built up a personal relationship with them over the years that would now be hard to break.

Avantages

I like the most the customization of dashboards, keywords and feeds. Also, the ease of creating reports and newsletter from selected articles.

Inconvénients

sometimes relevant articles or insights are missed and not captured. need to improve the signal over noise.
Also, sometimes it shows old articles!

Avantages

easy to use and to admin; customization went well - no programming necessary

Inconvénients

collaboration on documents could be improved