Act!

Avantages

ACT has provided our small business with a way to track and manage our candidates efficiently. 20 years of using the database is priceless

Inconvénients

Very little is a con, when you have an issue, you can suggest an idea or a 3rd party will pick it up

Avantages

the basic CRM function, the basic CRM function

Inconvénients

priced a little high, some minor bugs still in the product, differences between Web and local PC app

Avantages

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

Inconvénients

The switch to the Cloud was a pain in the ass for me at first but I love it now.

Avantages

User friendly and has alot of functions that we still have not hit on

Inconvénients

I don't find there is anything not to like, the functionalities are vast and we as a business have not hit on them by far.

Avantages

[sensitive content hidden] was awesome to work with on getting me to the cloud and understanding what I wanted, he did it all on the technical side , I also commend [sensitive content hidden] on the sales side he was excellent at explaining my options

Inconvénients

I called Enhanced support about 4 other times, and they were ok but really did not understand what I was trying to accomplish (Reason why I called 4 xs ) but once I got [sensitive content hidden] we spoke , He understood and did it while also teaching me

Avantages

Priorisierung der Kunden ABC und der Aufgaben

Inconvénients

Relationen zwischen den Kontakten und firmen nicht merkbar

Avantages

Always adding information regarding individuals, couples, and families that I have helped, or will help to buy and/or sell a home.

Inconvénients

All Good!

Avantages

I use ACT for my customer database and storing info about my clients. I use it daily for writing letters or referring to information I keep in the notes. I also use it for printing labels for my newsletters

Inconvénients

It has trouble opening on occasion which makes using it frustrating

Avantages

Familiar from days gone past.

Inconvénients

The marketing is limited for larger-scale campaigns. To their credit, they did reach out and offer very well-crafted training.

Avantages

Simple, easy to use. In the cloud and backed up so I can pull it up on any device.

Inconvénients

Sometimes it doesn't want to change company names when you are doing a search.

Avantages

Customer contact history and email records.

Inconvénients

Occasional glitch in performance. Some minor performance errors that were largely corrected by support personnel.

Avantages

Keeps me up to date with follow-ups.

I don't have anything else to add.

Inconvénients

Coordinating issues between outlook and ACT

Avantages

It does everything I do - but better. Marketing automation and data capture has transformed how we work

Inconvénients

There's nothing not to like about ACT! At all.

Avantages

Ease of use for controlling customer service

Inconvénients

Increasing cost of the product other than that great product

Avantages

As a company who deals with a LOT of different third party vendors, I can genuinely say the customer support at ACT was absolutely top notch and couldnt fault them. Went out of their way to solve the problem we had after a powercut and even though it turned out to be a complicated job they were professional at all times, knowledgeable and efficient.

Inconvénients

I do not have anything bad to say about ACT!

Avantages

For years act has been a very simple program and very easy to customize to my business needs. Tech support is always great

Inconvénients

Limited search ability and internet interaction

Avantages

ACT! is the best CRM available and has stood the test of decades. No other CRM comes close. It's report structure is unmatched as is the customizable features. ALSO - exporting and backup are relatively easy to use. It has a very nice user-intuitive interface.

Inconvénients

ACT! is no longer available as a purchasable software but only as a subscription. Also the syncing of clients from email would be nice as well as better syncing between email client and ACT!

Avantages

I enjoy having task and opportunity options. It makes me organized and I can manage my time. I love marketing automation as it's difficult to reach out to hundreds of contacts at a time.

Inconvénients

I would like to change the colors of the program. The blue and white are a little too overwhelming for my eyes. I would like "Dark Mode" if that would be possible.

Avantages

It is possible to identify and generate more leads and customers with Act!.Again, Act! streamlines and automates marketing operations.It is possible to build and manage strong customer relationships with Act!.

Inconvénients

Until now I haven't encountered any shortcomings with Act!.

Avantages

Marketing automation feature! + drag and drop in content creation

Inconvénients

Quite slow to assign a flag to contacts (especially when flagging 10,000+)

Avantages

Easy to set up and does what it says on the tin

Inconvénients

We are happy so there are no cons for us

Alternatives envisagées 

Salesforce Sales Cloud et HubSpot CRM

Pourquoi passer à Act!

Value for money, ease of use, experience of known customers all worked for me

Avantages

I have been using ACT for 20+ years and like it.

Inconvénients

When it went into the cloud, pros and cons. pros were backup, ease of accessibility, but cons are we get booted off several times a day and need to sign back on.

Avantages

Mature, feature rich, easy to use, cost-effective

Inconvénients

None.

Avantages

I like that they created a cloud version for people on the go.

Inconvénients

The over design or look of the desktop version is old and kind of dated. It can be updated if I choose to. But that will take time. A larger selection of templates would be excellent.

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à Act!

Supporting Local

Avantages

Luke helped me throughout the process, offering rapid replies & answering any queries. I felt he went above and beyond by creating videos himself to show me how to use certain features around ACT that I was not sure on.

Inconvénients

It can sometimes be slow to load up ACT when first opening.

Avantages

90% of it, there seems to be some glitches with the new version but the rest is wonderful

Inconvénients

Years worth of notes seem to be missing

Avantages

Excellent Customer Service and Technical support

Inconvénients

finance department Not responsive when there was a billing issue. However the Customer Service Representative was excellent and helped me resolve the issue to get back up and running. She was very customer-focused and thought out of the box to create a solution.

Avantages

Contact and scheduling is good and easy. Easy to find notes

Inconvénients

The cost per year used to be one fee for many years. Now it is $450.00 per year

Avantages

I found it extremely flexible in its customization to my industry. Many competitors lack the flexibility in personalizing the experience

Inconvénients

Sometimes customization can be a little involved, however i believe it boils down to proper planning before trying to customize and the process becomes easy

Avantages

Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.

Inconvénients

Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.

Avantages

I like this software. Being able to improve my communication, increase my sales and ensure the loyalty of my customers is so magical! And the ease of remote tasks is just incredible. And to think it's so easy to use!

Inconvénients

Nothing to complain about! This software works like a charm and is easy to use.

Avantages

I like the pricing, structure and options of the ACT! program.

Inconvénients

It can be somewhat challenging to set up (as I'm sure is the case for many system) if you are not too computer savvy, however the support has been excellent thus far (I am just starting the implementation of the system).

Avantages

Great customer service. Technician was patient and able to resolve issue

Inconvénients

Had some technical issues but they were resolved

Avantages

Great tool for sales departments! I like the address book feature for additions and lead notes.

Inconvénients

The price per user is pretty high. Not worth having more than 1 user if you aren't using it everyday.

Avantages

The fact that it is simple to use and that the costs are much better than sugarCRM, i also liked that [sensitive content hidden] who was out sales advisor was fantastic, nothing has ever been to much bother for him and even after completing our purchase he is still available to help.

Inconvénients

Can be a little slow and clunky at times.

Avantages

Ease of set up and loading of new and database contacts.

Inconvénients

Limited use for variable products to match them to contacts.

Avantages

I’ve used the old Act system for over 12years at a company which is closing. We’re setting up a new company so moving to the current Act system was very familiar. I’ve had the best service & support from [sensitive content hidden] to get all set up and running with ease.

Inconvénients

Nothing springs to mind as we’re not using it to it’s full capacity yet.

Avantages

Serves basic CRM needs for small business.

Inconvénients

interface feels dated compared to other offerings, it does not feel like a modern CRM. If you're a long time user of ACT, you'll be ok with this, otherwise I don't know that I can recommend ACT to new users.

Avantages

it allowed me to organize myself and manage my time and also a possibility to connect to outlook and keep the communication history

Inconvénients

impossible to change program colors and slow in any type of process no interface either

Avantages

Easy of customization for each client. Makes it easy to update a daily basis.

Inconvénients

Has features we would not use. Wish I could pick products we use and eliminate others.

Avantages

Act! helps me easily manage my contacts and track my interactions with them.

Inconvénients

I wish Act! had more customization options for reports and templates.

Avantages

I like how the program is ablwe to manage acompanyś daily schedule without missing any detail.Its customer support and management feature is also superb.

Inconvénients

A little bit expensive than some systems.

Avantages

The ability to connect with Outlook and keep the history of communication. Create groups for all types of needs with ease

Inconvénients

It is slow - regularly get message that is not reacting". No interface with my Iphone

Avantages

It is so comprehensive and keeps awesome records in an easy to access manner.

Inconvénients

Nothing. it does everything i need to eun my life and my business.

Avantages

The CRM is easy to use and one can learn how to use it very quickly. Act keeps up with the changing times and provides the tools that a sales person needs to optimize his/her performance. Introduction of Marketing Automation was an added bonus that provides a sales person with more power to find leads

Inconvénients

The pricing has risen over the years to the point that I feel it is now on the high end of the spectrum. I probably utilize only 20 - 25% of all the ACT features; but I'm paying for a software program that can accomplish more than what I need. I started with the original ACT when it first came out (forgot how many years ago) and it had a very attractive price at that time.

Avantages

I understand the interface because I have used ACT daily for over 30 years.

Inconvénients

ACT does almost everything poorly. It does not sync with multi-user unless you call support. You cannot move your data out of ACT onto a competitive product. They keep raising the price of support. I have tried all three different mass email programs they have offered over the years, but none of the mass email systems worked. The email system required support from ACT to make them work, and still a major problem. I have used ACT for over 30 years, have 10K contacts, and I cannot leave ACT. If you have not bought ACT, do not. If you are going to work on this everyday, pay the money and go with SalesForce.

Avantages

I have been using Act! for decades via its various owners and takeovers. It served me well in sales and marketing, and now I use it to track my legal clients and court hearings, trials, etc.

Inconvénients

It does not work in Windows 11, which came with my new computer. Your Tech Support was no help, telling me simply that Microsoft knows about it and "someday" will have a fix. Meanwhile, with a local technician, I had to roll back to Windows 10 (hundreds of dollars paid), then I had to pay a remote Act! specialist (not your employee) to help to get it to "work" even in Windows 10. It barely works now, freezing up constantly and repeatedly throughout my workday. It is practically useless, but I bear with it until I can find another product that works for me.

Avantages

Having the ability to scale requirements has helped the business grow without huge outlay. Has the capability to use high end hardware and now has a Cloud based solution so removing the need for costly onsite equipment if required

Inconvénients

As usual costs, the license model has change from perpetual to the per user per year, the Cloud based variant is expensive but comparable to others. The need for a 3rd party module to fully use the software for our needs has increased usability but at a cost, would of been nice to include in subscription

Alternatives envisagées 

Zoho CRM

Pourquoi passer à Act!

Zoho wasnt around at the original decision but was pushed a new Sales Director, after 4 weeks of trying to get 10 client details imported to show proof of use we gave up - no direct import without essential data loss. Goldmine was extensively used by 3 Sales reps, although powerful it didnt meet the requirement we needed at the time, and at the time was 5 times more expensive. The budget wouldnt stretch even if we would get everything we needed from it so Act was chosen

Avantages

Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use.

Inconvénients

Act hasn’t had many changes in the last two years. I would like to see more growth for this product.

Alternatives envisagées 

Salesforce Sales Cloud et SugarCRM

Pourquoi passer à Act!

Act has the more affordable option

Avantages

I really liked the contact management history management email integration and tracking grouping of contacts opportunity groups add opportunity ratings.

Inconvénients

Act is a really great entry level CRM it has some functionality's third party capabilities other products you can purchase from the store but it just doesn't have what it takes to get you over the hill when you get a little bit larger