Simplesat

Avantages

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Inconvénients

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Avantages

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

Inconvénients

It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Avantages

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Inconvénients

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Avantages

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Inconvénients

Every once in a while I will get an "anonymous" survey.

Avantages

Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

Inconvénients

No cons to speak of, it's been phenomenal.

Avantages

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Inconvénients

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Avantages

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Inconvénients

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Avantages

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Inconvénients

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Avantages

Easy to use
Many integrations
Branded Survey Landing Pages
Options for survey images (thumbs up, smiley face, etc)
Our customers use it often and we get tremendous feedback
Good reviews can be published straight to your website as testimonials

Inconvénients

Currently they do not have a Hubspot integration

Avantages

Easy to implement and integrated easily with ZenDesk.
A simple system that can't be interpreted the wrong way by a reviewer

Inconvénients

A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem.
The emails I opted out of were annoying for me, but might be better for someone working within it every day.

Avantages

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path.

Support - they proactively reached out to me after signup to make sure everything was in order and schedule a time to demo. The demo was quick, didn't waste my time, and didn't spend the whole time trying to sell me the product. They catered it to me, which is exactly what I wanted.

Integrations - As mentioned above, integrating with Zendesk and our website was simple, but it goes much deeper than that. They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.

Inconvénients

I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system.

Can't assign more than one user as a billing contact.

Avantages

What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.

Inconvénients

I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on.

Avantages

Great tracking of surveys and overall scores.

Inconvénients

Wish it had more third-party integration like to Brightgauge would be nice.

Avantages

It was easy to use and integrate into my PSA

Inconvénients

Still needs to have some more user control features

Avantages

Cost and Support Provided.

By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles. Very cost-efficient. [SENSITIVE CONTENT HIDDEN] and his team is very responsive, always attend to the questions/errors that we raised.

Inconvénients

Sometimes there's small little bugs/error on lauching new features

Alternatives envisagées 

Avantages

The ease of use of Simplesat is probably the best thing about it.

Inconvénients

There's not much I could say that's bad with Simplesat - it just works!

Avantages

We love how simple this is to integrate into our website. We also love the simplistic design.

Inconvénients

Maybe add a few more customisation options for the ticker widget?

Avantages

This product is great for understanding the customer and their needs.

Inconvénients

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

Avantages

Ease of use it great. Publishing to the website as well.

Inconvénients

No integrations to tools like BrightGauge.

Avantages

The tool has just the right amount of customization offered and it's ease of use for our customers.

Inconvénients

I don't have any "cons" to share about this software.

Avantages

I love simplesat . I can check is our client are satisfied with my work and I can improve everything what I do at my work

Inconvénients

nothing , its really perfect to know, if your work is good or you have to do things better

Avantages

Easy to use both in setup and in getting customer feedback. It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.

Inconvénients

The message isn’t as customizable as I was hoping but, in the end it is still worth it.

Avantages

Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.

Inconvénients

Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system.

Avantages

It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

Inconvénients

In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Avantages

Easy to use
Good dashboards
Good price/money value

Inconvénients

A bit too simple sometimes... more functionality would be appreciated for the future.