Pexip Engage

Avantages

Works on efficiency. You minimize the time on planning an appointment with customers

Inconvénients

The chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.

Avantages

The PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule.The online integration with our website is great. You can work with LEAD-segments, to limit the subjects a client can choose on a particular webpage. The look and feel of PEXIP is profound adjusted to our company-branding. PEXIP provides really well working API's, to integrate you back-end databases and company-software.On the fly synchro with the agents agenda.Full control of the appointment-shedule by the advisors, works autonome without intervention of the administrator.

Inconvénients

I can't find any improvements.Through the years, PEXIP developped all our demands.

Avantages

It's positive that our clients can make their own oppointment online.

Inconvénients

It's not so simple to work with, to change appointments, ....

Avantages

It's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!

Inconvénients

Nothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.

Avantages

Easy to use. The tool speaks for itself.
It's easy to book a appointment.
It helps the communication with our client.
They get a textmessage so they wont forget the oppointment.
Because of the message less people are too late.

Inconvénients

It's not integrated in Outlook.
Now i need to use 2 planning tools

Avantages

The Skedify software is very straightforward and easy to use. Almost everything is customizable and can be applied very quickly.

Inconvénients

we have been working with Skedify for 5 months and I can honestly say that we still have to encounter our first minus or bug.

Avantages

Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.

Inconvénients

cannot add a last min apointment myself without having to tell administrator, that has to add it to skedify.

Avantages

Easy to use
Disponibility for client contacts optimised.

Inconvénients

nothing

Avantages

It's easy, the customer receives a confirmation e-mail and can adjust the appointment himself.

Inconvénients

An email address is always requested, it would be a good thing if a phone number was enough in some cases. So the customer can receives a confirmation text message.

It would be easy if it were possible for the customer to enter his language. For example, I don't speak French and I can't help these customers any further.

Avantages

The ability to look into the upcoming meetings from the main dashboard and easily manage all bookings from one place.

Inconvénients

Nothing so far. Any issue I've encountered was quickly handled by the customer support team at Skedify who are responsive to say the least.

Avantages

Het product is gemakkelijk aan te leren voor veel mensen. De communicatie met de agenda en de planning gebeurd correct en zeer stipt. De dienstverlening is super snel en ze doen altijd hun best om je probleem op te lossen of je vraag tegemoet te komen.

Inconvénients

Alles dat we vragen proberen ze aan te passen. Dus eigenlijk heb ik geen opmerkingen.

Avantages

Het product is zeer eenvoudig te implementeren. De software werkt intuïtief en is makkelijk in gebruik voor zowel medewerkers als cliënten.De geïntegreerde mogelijkheid om een videocall op te zetten is een extra troef. Hiernaast connecteert het product naadloos met onze interne systemen (CRM, queue management, ..)

Inconvénients

Pexip Engage is een bedrijf dat samen met hun klanten op zoek gaat naar groeimogelijkheden. Hun medewerkers maken tijd vrij om te luisteren, mee na te denken en een oplossing te zoeken op maat van de klant.

Avantages

Alles kunnen we aanpassen aan onze noden, erg flexibel in het toevoegen van nieuwe agenten, kantoren, nieuwe onderwerpen, ...

Inconvénients

Je moet het prodcut wat leren kennen om alles te installeren, maar door uit te testen en aan te passen kan je snel alles opzetten!

Avantages

It sends an text or email to your appointment so they wouldn't forget time and date with a direct link to google maps to found your location.

Inconvénients

It takes a minute to put in a appointment in the agenda because you have to make a 'profile' with every new customer.

Avantages

easy to use and very good and friendly support.

Inconvénients

I would prefer more inter active options to use for evening hours

Avantages

It's very usefull and not difficult to use. People can easily schedule an appointment onlind.

Inconvénients

People make an appointment and they don't come without letting us know.

Avantages

It is handy to see all your collegues dates and when you note a date that they receive an email

Inconvénients

You should get an email or note that you have finished your date.

Avantages

- easy online access for our clients
- all the needed information is entered in the comment boxes so we know everything we need to know about the appointment

Inconvénients

using the program now for 1 month, nothing so far

Avantages

it's practical that our customers can book appointments in our agenda's

Inconvénients

Sometimes it isn't very easy to access to agenda's of colleagues

Avantages

Easy to work with it, complete with app to the customer

Inconvénients

The look of the agenda, not so easy to see wat is written

Avantages

it's fast, no thinking beyond required, input and done. Fast to handle with client in front of you.

Inconvénients

didn' find any remarks on the software that isn't friendly in use

Avantages

Time saving, userfriendly, quick, easy,

Inconvénients

installation of software and customization