Pulseway

Avantages

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Inconvénients

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Avantages

Ease of access.
Easy integration.
Reliability
Great support.

Inconvénients

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives envisagées 

AteraOpens in a new tab et NetSuiteOpens in a new tab

Pourquoi passer à Pulseway

had more function and better pricing at the point.

Avantages

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Inconvénients

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives envisagées 

LogMeIn Central

Pourquoi choisir Pulseway 

We had been using GoToAssist corporate for many years, however when LogMeIn bought it Citrix, there were many feature and licensing issues that made it unsuitable for our needs.

Pourquoi passer à Pulseway

Pulseway combined the best feature set and licensing options.

Avantages

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Inconvénients

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives envisagées 

AteraOpens in a new tab et NinjaOneOpens in a new tab

Pourquoi choisir Pulseway 

I needed a proper RMM to provide support for my network

Logiciel antérieur 

Spiceworks Cloud Help Desk

Pourquoi passer à Pulseway

The mobile phone application, and RDP tool baked into Pulseway was vary superior than the competition offerings.

Avantages

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Inconvénients

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Alternatives envisagées 

ManageEngine Endpoint CentralOpens in a new tab

Pourquoi choisir Pulseway 

I preferred the look and feel and overall simplicity with powerful tools, and I trust the tools will grow with time

Pourquoi passer à Pulseway

Was not too fond of the overall product package

Avantages

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Inconvénients

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives envisagées 

FreshserviceOpens in a new tab, ManageEngine Endpoint Central MSP, AteraOpens in a new tab, N-centralOpens in a new tab, MSP360 BackupOpens in a new tab et NinjaOneOpens in a new tab

Pourquoi passer à Pulseway

Mobile App, constant improvements to the product and service and great support!

Avantages

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Inconvénients

Missing some functionality at the moment on the network monitoring side.

Avantages

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Inconvénients

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

Alternatives envisagées 

NinjaOneOpens in a new tab

Pourquoi passer à Pulseway

Better value for money for the features they offered. Also their willingness to support SMEs as thoroughly as their bigger clients is really refreshing.

Avantages

Very effortless management of the managed systems. Many different interesting and powerful features such as automations. The mobile app is very nice. It is frequently updated with new features.

Inconvénients

Should be better integrated with linux systems. I would love to see patch management for linux.

Alternatives envisagées 

AteraOpens in a new tab et NinjaOneOpens in a new tab

Pourquoi passer à Pulseway

Pricing for small businesses made more sense. I also liked the functionalities.

Avantages

Great monitoring software. Keeps me very up to date on the condition and security of all my clients. It helps me avoid emergency issues by letting me know things before they get bad.

Inconvénients

Scripting can be a little confusing. I would appreciate some premade scripts for common additions like monitoring RAID drives.

Avantages

The Web UI Dashboard is very user-friendly, probably the most user-friendly system I have worked on in a long time...

Inconvénients

We rely a lot on the Remote Control system to remote through so our users in remote sites. For a while we have been struggling with the lag when connecting, This was purely as a result of the Remote control server connection which gave us a very high ping. Fortunately, recently Pulseway has setup a relay server locally which should hopefully reduce the lag, therefore the ping times should drop, which should improve the connections.

Another issue, we have a Bitdefender license for all our systems, currently have an issue where Pulseway does not correctly reflect that Bitdefender has been loaded on a system, but BitDefender does show that the system is running Bitdefender(Status: Install Failed). Hopefully you guys can take the feedback and look at that for us to make sure the sync is successful all around...

Avantages

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Inconvénients

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Avantages

You can connect to multiple users at the same time, and the speed has improved.

Inconvénients

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

Avantages

It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere.

Inconvénients

I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon.

Avantages

The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy.

Inconvénients

Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them

Avantages

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Inconvénients

The mobile app is lacking in some features like remote access into computers.

Alternatives envisagées 

ConnectWise ScreenConnect et ConnectWise Automate

Pourquoi passer à Pulseway

Better options. Price point. ease of use.

Avantages

I found the ease of use of all Pulseway products to be their best feature.

Inconvénients

There are some issues with the Pulseway Dashboard and 2FA that let it disconnect all the time but that's just a minor annoyance.

Avantages

Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway.

Inconvénients

Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers.

Avantages

Pulseway is truly a fantastic Remote Monitoring and Management (RMM) product, and I strongly believe it stands at the top of its class. One of its greatest strengths is the constant development and improvement. The rate at which they are introducing new features and enhancing the product is impressive—comparing the Pulseway of this year to last year is like comparing night and day.

Another standout feature is their patch management automation. In an era where Cyber Essentials certification is crucial for many businesses, Pulseway offers the strongest patch management system in the market. The automation capabilities streamline updates and reduce manual intervention, making it a vital tool for keeping systems secure and compliant.

Their openness to community feedback is refreshing. You can request features, and the developers genuinely listen to user suggestions!! This level of responsiveness shows that they value their customers and are committed to improving based on real-world use cases. A must in my opinion.

Inconvénients

While Pulseway excels in many areas, the one significant drawback is the remote control experience. Having switched from Splashtop, I’ve found it quite challenging to adjust, as Splashtop offers a superior user experience in terms of stability and usability.

One specific issue is with multi-screen support. Pulseway’s current implementation of multiple monitor support is subpar, forcing all remote monitors into a single screen. This setup is awkward and hampers productivity. It would be far more practical if they allowed each monitor to open as a separate window, similar to how Splashtop handles it. The ability to remote into multiple devices and full screen each one across different monitors is also something I miss dearly. Currently, Pulseway only allows full screening of one remote session on the default monitor, which feels quite limiting. Addressing these issues would significantly improve the remote control experience.

Avantages

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Inconvénients

Lack of graphical remote desktop control for Linux systems

Alternatives envisagées 

NinjaOneOpens in a new tab

Pourquoi choisir Pulseway 

Lack of robust RMM features and patch management; along with integration with third party software.

Logiciel antérieur 

LogMeIn Central

Pourquoi passer à Pulseway

The mobile app features were unparalleled in comparison to the competition.

Avantages

The cost of Pulseway really seems to be unbeatable. Pulseway also has a robust feature set for the price.

Inconvénients

If I had to pick a con, it would be that they add features faster than they can document them for use. Ah, I just thought of something else. I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern.

Avantages

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.

Inconvénients

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better.

Avantages

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Inconvénients

The invoices and payment process must be improved.

Avantages

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Inconvénients

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Alternatives envisagées 

RG System

Pourquoi passer à Pulseway

Pulseway is the only RMM as far as i know that offers a mobile app. All the functions i need (monitoring, remote desktop, 3PP) is possible.

Avantages

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Inconvénients

They don't yet have support for Linux Remote Desktop and that is really needed.

Alternatives envisagées 

NinjaOneOpens in a new tab

Pourquoi passer à Pulseway

Price and ease of use as well as features that I needed.