MyCase

Avantages

Ce logiciel mycase aide les tribunaux dans la gestion des dossiers juridiques.

Inconvénients

Ce logiciel a un prix acceptable que j'ai pas grand chose à dire.

Avantages

Ce logiciel nous permet la bonne gestion des droits de la famille et la gestion des différents affaires tribunaux et la documentation juridique.

Inconvénients

Vue les bienfaits ait de ce logiciel ça n'a aucun inconvénients. J'apprécie beaucoup les dirigeants de ce service client.

Avantages

Pas de commentaire a donné à ce bon logiciel qui me console dans la gestion de tâche familiaux , car son utilisation est si bien et facile

Inconvénients

Je ne pense pas que quelqu'un comme moi peut détecter ce logiciel , mycase est très rapide.

Avantages

Je très bien satisfait de MyCase. Je parviens à mieux assurer et gérer mes dossiers juridiques grâce à ce logiciel très performant. Son utilisation, m'aide énormément à réaliser des facturations légales.

Inconvénients

Pas de remarque particulière à faire. Un logiciel que je recommande également. La qualité prix est accessible également.

Avantages

Mycase est un logiciel très pratique dans mon

Inconvénients

Mycase est un logiciel très efficace dans sa généralités

Avantages

Il s'occupe de la gestion des projets et des tâches en donnant accès à la production des documents juridiques.

Inconvénients

Je ne trouve pas d'inconvénients à ce logiciel. Je le recommande à l'utilisateur.

Avantages

Le logiciel Mycase est un bon logiciel de gestion avec lequel je gère mes dossiers juridiques.

Inconvénients

Le logiciel Mycase a un prix abordable , donc j'ai pas grand chose a souligné.

Avantages

Ce logiciel me permet de rédiger mes dossiers juridique et de mieux me prononcer à l'égalité.

Inconvénients

Pas d'inconvénients surtout ce logiciel m'est bon pour juridictions.

Avantages

Ce logiciel est incroyable, il m'a beaucoup aidé

Inconvénients

J'ai eu quelques petits soucis au niveau de la connexion. Si non il est génial

Avantages

Il est un bon logiciel, très facile à utiliser

Inconvénients

Aucune difficulté à utiliser le logiciel

Avantages

I love how easy MyCase makes it for me to stay in communication with my clients. I also love the task feature as it gives me the kinds of reminders I need to stay on track with my cases.

Inconvénients

I do not like that what I can access on the mobile app is very different/limited compared to what I can access on my computer's browser. I also do not like how counterintuitive some of the customization features are in terms of where on the platform they can be found or how the options work.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

I really like the user interface/layout. It feels very organized and non-chaotic. i know where everything is, and can easily locate case information/create new cases and invoices.

Inconvénients

No serious cons. It is perfect and easy to use. My clients find it easy and straightforward. I would like it if there were more options to customize invoices. This may already exist in the premium plan perhaps, but I don't want to pay extra for this one little tweak/preference. I would like more flexibility and ease with invoice customization.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

It was good for keeping track of clients and was cheaper than some of the other CRMs.

Inconvénients

It didn’t have as many features and integrations as I would have liked.

Avantages

I like that MyCase offers a free trial for you to evaluate the software on your own; it is difficult to come by a CRM that you don't have to speak with twelve different representatives and have someone else manage your demo

Inconvénients

MyCase offers background time tracking which is really great but that is pretty much the only benefit I saw in switching from Clio; overall it seems like MyCase is just more money for less functionality

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

This program is needed for daily file managements and task follow throughs.

Inconvénients

There is no way to implement a workflow in lead. Leads are tomorrow's clients, but, if you fail to follow through on the leads, they will go somewhere else. Just as in cases, there needs to be a way to implement workflows on leads.

Also, there needs to be better reports for accounting. You may enter 10 or 20 or more time entries that are billable in multiple cases. There is no way to run a report on "open time entries that are billable" to see what is pending. The financial reports are convoluted.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

Not much to say here. It sounded like it would be a great "all-in-one" fit and would replace 3 other software programs, but we were NEVER able to get the data migrated and therefore was never able to use it.

Inconvénients

The limitations on data migration and then lack of customer service when thngs started to go bad. We are a small law firm that has been in business since 1996. We had used the same CRM during that time, and had made customizations in that CRM. We were intrigued and excited by having an all-in-one law based CRM with associated billing and workflow capabilities. That being said, as we started digging into the work needed to "match" our fileds of data with the MyCase program, and the customization that would be needed - we realized that we would lose about 80% of our data and it was a one-shot data migration shot. While their migration specialist was nice, he did not once respond directly to our CRM IT person to answer very specific questions. Even worse was the customer service we received from the onboarding person - who was aware of our data migration struggles and a COVID outbreak in our office - but kept insisting that the data migration was easy, no big deal, and if we didn't get it completed within the 60 day initial time frame, we were "on our own." It was at this point that we decided the whole MyCase experience was not worth it - as it would essentially mean that we would lose the majority of our CRM data, and/or need to essentially shut down the office for two weeks to have all staff and our IT person configure and/or re-enter the data - and our reasonable assumption, given our treatment, was that we would receive horrible customer service in the future. It was at this point, when I respectfully asked for a partial refund, since we had paid for a whole year in advance - that all communication with our direct MyCase representatives ceased. Extremely disappointing.

Alternatives envisagées 

Pourquoi choisir MyCase 

Logiciel antérieur 

Avantages

Positives:
-Unlimited storage
-E-signature
-Somewhat open API.
-Case insight menu
-Easy to add users
-Easy to update case status.

Inconvénients

Negatives:
-Very poor customer service. I'm paying for products and services and they have a policy of not calling customers for customer support after 6 months. This is ridiculous. You pay for upgraded features and they won't stand by them other than to link you to a youtube page.

-They seem to be outsourcing coding and software support to third parties who require additional monthly fees and integration pains. I would rather that they increase user monthly fee and provide internal testing, customer support, and a new feature once in a great moon.

-I think they are out of the loop with what firms want and how firms use their software. For example, the dashboard doesn't have a call button, but has a sticky note feature that our firm almost never uses. It is far better to have quick access to a call button than a sticky note.

-In my opinion, they are so focused on Mycase "IQ" and billing that basic features like bulk merging and template setup that integrates well with workflow are put on the backburner.

-The reporting features are very limited and basic things like creating a custom shareable report appear impossible.

-The documents section is an unmitigated disaster. I kid you not, there are 8 types of documents in the dropdown: case documents, unread case documents, firm documents, esignature documents, intake forms, word templates, esignatures, and advanced templates. What a mess.

The advanced templates dropdown menu simple leads you to a screen that says to add the microsoft word add on. It appears to me that the microsoft word add on requires you to login to mycase every time instead of recognizing your machine.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

MyCase has been an invaluable tool in streamlining my legal practice. The platform’s intuitive interface makes it a breeze to organize documents, create efficient workflows, and send documents out for e-signatures.

Whether I'm managing client files, tracking deadlines, or facilitating remote document signing, MyCase has consistently exceeded my expectations. Its user-friendly design and robust features have significantly improved my productivity and overall efficiency. Their customer service is great too.

Inconvénients

I don't have any cons to say about MyCase.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

The time management and being able to centralize everything to each client. Being able to text directly with clients and the ability for them to fill out the e-forms. The multiple times. The list goes on

Inconvénients

the billing part with creating invoices but I understand that it changes constantly

Avantages

Very little. I would not recommend it to any firm.

Inconvénients

Terrible customer service and scam billing practices. I found this software to be a total rip off. Their only goal is to get you to agree to pay upfront and then keep auto billing you for extras even after you’ve cancelled.

Avantages

I like that it is OS neutral. I like the billing.

Inconvénients

It's not really that great for anything I do, and it's pretty restrictive on how you can set things up. For instance, there's no field in the user category to put my bar number, which is something that goes into pretty much any pleading that I draft. (1) Why isn't that field available, and (2) why can't I create custom fields? They always seem to be adding "features" that I rarely find any use for, but they won't fix bugs in their system. For four years, now, I can't clear an e-check that a client bounced. It shows up in the "rejected payment in last 30 days" field. They can't be bothered to fix that bug. Ever since COVID customer service has gone way down.

Alternatives envisagées 

Pourquoi choisir MyCase 

Logiciel antérieur 

Pourquoi passer à MyCase

Avantages

MyCase has great potential. It plays nicely with other apps and the MyCase team has worked to make it more connective with zapier and other automation apps. It is headed in the right direction. It has a usable client portal feature and auto notification system that makes it valuable for our business in keeping clients updated on their files (cutting down on emails and redundant communications). It is stable-- very few glitches, outages, crashes, etc... Coming from the Amicus platform, it is far more reliable. It is relatively easy to set up and use.

Inconvénients

Now for the bad news.
1. MyCase is frustratingly vanilla in ways that should be easily fixable. For example, MyCase allows almost *no* user customization for any of the meaningful ways users interact with the platform like events. Whereas most platforms allow calendar events to be listed by most recent or oldest, MyCase forces users to only view oldest to most recent (with an on/off toggle that lets you only view events in the future or the full list of events from oldest to newest). This means you have to endlessly scroll down the screen for any typical file with more than a handful of events. Worse, the main navigation bar at the top of the MyCase screen does not stay there when scrolling down, so if you want to navigate anywhere else or add a new event etc... you must scroll all the way back up to see that main bar and then scroll back down again to see the event you just added. Very annoying.
2. MyCase does not allow a user any control over what case information you see on a given file, so you wind up having to have multiple windows open to display the information you want rather than customize it for your practice.
3. MyCase forces an annoying amount of mouse clicking on users. For example, adding a new task to MyCase file requires 7 or 8 mouse clicks because MyCase does not allow for a user to set certain default settings that would avoid repetitious selections.
4. MyCase billing is just average. Again, creating bills and applying payments requires way too many clicks and selections. And it's needless. There's no reason MyCase cannot allow an Admin to set firm defaults for billing that would pre-fill in most of the data fields by default. Instead the user has to fill in each one manually over and over.

Avantages

MyCase is a great way to keep track of cases, clients, conflicts, and time. The document template feature has revolutionized our practice. I like the text messaging feature and the consolidation of many features into one program. "Smart" time tracking is a game changer, and we are billing infinitely more time overall.

Inconvénients

Navigation between client uploaded files is unwieldy and time consuming. You can't edit today's calendar events directly from the dashboard. If you have a timer running in the app, it doesn't show in the online version until the time is saved.

Avantages

MyCase makes billing, invoicing, and trust accounting easy to manage on a daily basis. It saves me hours.

Inconvénients

Some of the editing functions are not intuitive to me and I find that I must call customer service. I have never found the website support at all useful, but really appreciate how responsive customer service is for day-to-day questions.

Avantages

Fully covers all areas of practice including billing, calendaring, client & case tracking.

Inconvénients

Calendar requires manual moving of entries. It would be great if it was drag-n-drop as daily tasks have to be rescheduled constantly. Also, they are constantly advertising new products and have become a hub for outside vendors.