MyCase

Avantages

Ce logiciel mycase aide les tribunaux dans la gestion des dossiers juridiques.

Inconvénients

Ce logiciel a un prix acceptable que j'ai pas grand chose à dire.

Avantages

Pas de commentaire a donné à ce bon logiciel qui me console dans la gestion de tâche familiaux , car son utilisation est si bien et facile

Inconvénients

Je ne pense pas que quelqu'un comme moi peut détecter ce logiciel , mycase est très rapide.

Avantages

Ce logiciel nous permet la bonne gestion des droits de la famille et la gestion des différents affaires tribunaux et la documentation juridique.

Inconvénients

Vue les bienfaits ait de ce logiciel ça n'a aucun inconvénients. J'apprécie beaucoup les dirigeants de ce service client.

Avantages

Mycase est un logiciel très pratique dans mon

Inconvénients

Mycase est un logiciel très efficace dans sa généralités

Avantages

Je très bien satisfait de MyCase. Je parviens à mieux assurer et gérer mes dossiers juridiques grâce à ce logiciel très performant. Son utilisation, m'aide énormément à réaliser des facturations légales.

Inconvénients

Pas de remarque particulière à faire. Un logiciel que je recommande également. La qualité prix est accessible également.

Avantages

Il s'occupe de la gestion des projets et des tâches en donnant accès à la production des documents juridiques.

Inconvénients

Je ne trouve pas d'inconvénients à ce logiciel. Je le recommande à l'utilisateur.

Avantages

Le logiciel Mycase est un bon logiciel de gestion avec lequel je gère mes dossiers juridiques.

Inconvénients

Le logiciel Mycase a un prix abordable , donc j'ai pas grand chose a souligné.

Avantages

Ce logiciel me permet de rédiger mes dossiers juridique et de mieux me prononcer à l'égalité.

Inconvénients

Pas d'inconvénients surtout ce logiciel m'est bon pour juridictions.

Avantages

Ce logiciel est incroyable, il m'a beaucoup aidé

Inconvénients

J'ai eu quelques petits soucis au niveau de la connexion. Si non il est génial

Avantages

Il est un bon logiciel, très facile à utiliser

Inconvénients

Aucune difficulté à utiliser le logiciel

Avantages

I love how easy MyCase makes it for me to stay in communication with my clients. I also love the task feature as it gives me the kinds of reminders I need to stay on track with my cases.

Inconvénients

I do not like that what I can access on the mobile app is very different/limited compared to what I can access on my computer's browser. I also do not like how counterintuitive some of the customization features are in terms of where on the platform they can be found or how the options work.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

This program is needed for daily file managements and task follow throughs.

Inconvénients

There is no way to implement a workflow in lead. Leads are tomorrow's clients, but, if you fail to follow through on the leads, they will go somewhere else. Just as in cases, there needs to be a way to implement workflows on leads.

Also, there needs to be better reports for accounting. You may enter 10 or 20 or more time entries that are billable in multiple cases. There is no way to run a report on "open time entries that are billable" to see what is pending. The financial reports are convoluted.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

I like that MyCase offers a free trial for you to evaluate the software on your own; it is difficult to come by a CRM that you don't have to speak with twelve different representatives and have someone else manage your demo

Inconvénients

MyCase offers background time tracking which is really great but that is pretty much the only benefit I saw in switching from Clio; overall it seems like MyCase is just more money for less functionality

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

Not much to say here. It sounded like it would be a great "all-in-one" fit and would replace 3 other software programs, but we were NEVER able to get the data migrated and therefore was never able to use it.

Inconvénients

The limitations on data migration and then lack of customer service when thngs started to go bad. We are a small law firm that has been in business since 1996. We had used the same CRM during that time, and had made customizations in that CRM. We were intrigued and excited by having an all-in-one law based CRM with associated billing and workflow capabilities. That being said, as we started digging into the work needed to "match" our fileds of data with the MyCase program, and the customization that would be needed - we realized that we would lose about 80% of our data and it was a one-shot data migration shot. While their migration specialist was nice, he did not once respond directly to our CRM IT person to answer very specific questions. Even worse was the customer service we received from the onboarding person - who was aware of our data migration struggles and a COVID outbreak in our office - but kept insisting that the data migration was easy, no big deal, and if we didn't get it completed within the 60 day initial time frame, we were "on our own." It was at this point that we decided the whole MyCase experience was not worth it - as it would essentially mean that we would lose the majority of our CRM data, and/or need to essentially shut down the office for two weeks to have all staff and our IT person configure and/or re-enter the data - and our reasonable assumption, given our treatment, was that we would receive horrible customer service in the future. It was at this point, when I respectfully asked for a partial refund, since we had paid for a whole year in advance - that all communication with our direct MyCase representatives ceased. Extremely disappointing.

Alternatives envisagées 

Pourquoi choisir MyCase 

Logiciel antérieur 

Avantages

I really like the user interface/layout. It feels very organized and non-chaotic. i know where everything is, and can easily locate case information/create new cases and invoices.

Inconvénients

No serious cons. It is perfect and easy to use. My clients find it easy and straightforward. I would like it if there were more options to customize invoices. This may already exist in the premium plan perhaps, but I don't want to pay extra for this one little tweak/preference. I would like more flexibility and ease with invoice customization.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

Positives:
-Unlimited storage
-E-signature
-Somewhat open API.
-Case insight menu
-Easy to add users
-Easy to update case status.

Inconvénients

Negatives:
-Very poor customer service. I'm paying for products and services and they have a policy of not calling customers for customer support after 6 months. This is ridiculous. You pay for upgraded features and they won't stand by them other than to link you to a youtube page.

-They seem to be outsourcing coding and software support to third parties who require additional monthly fees and integration pains. I would rather that they increase user monthly fee and provide internal testing, customer support, and a new feature once in a great moon.

-I think they are out of the loop with what firms want and how firms use their software. For example, the dashboard doesn't have a call button, but has a sticky note feature that our firm almost never uses. It is far better to have quick access to a call button than a sticky note.

-In my opinion, they are so focused on Mycase "IQ" and billing that basic features like bulk merging and template setup that integrates well with workflow are put on the backburner.

-The reporting features are very limited and basic things like creating a custom shareable report appear impossible.

-The documents section is an unmitigated disaster. I kid you not, there are 8 types of documents in the dropdown: case documents, unread case documents, firm documents, esignature documents, intake forms, word templates, esignatures, and advanced templates. What a mess.

The advanced templates dropdown menu simple leads you to a screen that says to add the microsoft word add on. It appears to me that the microsoft word add on requires you to login to mycase every time instead of recognizing your machine.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

It's simple enough for new staff to catch on rather quickly.

Inconvénients

A lot of this is nitpicking, but added together is enough to cause significant frustration with the software:
* Requested funds don't appear within the matter or in "recent activity", only in overall firm billing and at the individual contact
* No app for client side, and limited functionality on firm side
* Can't convert a LEAD to a CONTACT (i.e., auto-generated LEAD via intake form that should be added to existing case has to be manually re-entered)
* Admin has limited capabilities over firm users (i.e, can't add photos of staff when creating their profiles)
* No option to include office admin time as a billing category
* Phone numbers are displayed as a long string (i.e., 12345678901 instead of 1-234-567-8901, which is incredibly difficult to read given the miniscule size of the font they use)
* When they recently added the recurring credit card charge billing option, all the notifications sent out specifically stated the client's desire to opt in would have to selected, then the system defaulted to opt in being auto selected with no ability to change the setting
* Daily work summary email doesn't include the user being sent to
* No ability to configure workflows with LEADS
* No ability to configure workflows with an "if/then" setting for TASKS
* No ability to integrate with Google Ads
* No ability to integrate with Constant Contact
* No ability to integrate with Ring Central
* The entire interface is just a monotone gray, which I suppose is okay if you're colorblind, but otherwise makes for a blah user experience

Avantages

MyCase has been an invaluable tool in streamlining my legal practice. The platform’s intuitive interface makes it a breeze to organize documents, create efficient workflows, and send documents out for e-signatures.

Whether I'm managing client files, tracking deadlines, or facilitating remote document signing, MyCase has consistently exceeded my expectations. Its user-friendly design and robust features have significantly improved my productivity and overall efficiency. Their customer service is great too.

Inconvénients

I don't have any cons to say about MyCase.

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

Simple to use. Easy to access client information and manage billing information

Inconvénients

Some issues with uploading firm documents - batch loading does not load directly to firm files

Avantages

Configuration and implementation were easy and intuitive. I was able to set up all of my contacts and matters quickly and was using the software actively in my practice almost from day one. Integration with LawPay makes what formerly required spreadsheet data tracking automatic within the MyCase suite.

Inconvénients

While much of the software and menus are self-explanatory and I find things where I would expect them I've had to resort to the Support database more than I expected. I could probably have availed myself of more training from the implementation team but chose to figure it out by trial and error.

Avantages

This helps me stay on top of my case load. Everything is one place and it is user friendly.

Inconvénients

Some of the features like document automation seem great but the time it takes to implement is just not available to me.

Alternatives envisagées 

Pourquoi choisir MyCase 

Pourquoi passer à MyCase

Avantages

The sheer amount of features. I have both billable and contingency fee cases and MyCase covers both. It also feels more polished than other CMS's other there. For some reason, the other CMS's I've used feel cheap and bare bones and you have to build everything up. MyCase gets you started quickly because it starts with a default template.

Inconvénients

I wish it was a little bit more customizable.

Avantages

MyCase has great potential. It plays nicely with other apps and the MyCase team has worked to make it more connective with zapier and other automation apps. It is headed in the right direction. It has a usable client portal feature and auto notification system that makes it valuable for our business in keeping clients updated on their files (cutting down on emails and redundant communications). It is stable-- very few glitches, outages, crashes, etc... Coming from the Amicus platform, it is far more reliable. It is relatively easy to set up and use.

Inconvénients

Now for the bad news.
1. MyCase is frustratingly vanilla in ways that should be easily fixable. For example, MyCase allows almost *no* user customization for any of the meaningful ways users interact with the platform like events. Whereas most platforms allow calendar events to be listed by most recent or oldest, MyCase forces users to only view oldest to most recent (with an on/off toggle that lets you only view events in the future or the full list of events from oldest to newest). This means you have to endlessly scroll down the screen for any typical file with more than a handful of events. Worse, the main navigation bar at the top of the MyCase screen does not stay there when scrolling down, so if you want to navigate anywhere else or add a new event etc... you must scroll all the way back up to see that main bar and then scroll back down again to see the event you just added. Very annoying.
2. MyCase does not allow a user any control over what case information you see on a given file, so you wind up having to have multiple windows open to display the information you want rather than customize it for your practice.
3. MyCase forces an annoying amount of mouse clicking on users. For example, adding a new task to MyCase file requires 7 or 8 mouse clicks because MyCase does not allow for a user to set certain default settings that would avoid repetitious selections.
4. MyCase billing is just average. Again, creating bills and applying payments requires way too many clicks and selections. And it's needless. There's no reason MyCase cannot allow an Admin to set firm defaults for billing that would pre-fill in most of the data fields by default. Instead the user has to fill in each one manually over and over.

Avantages

I love that clients get automatic reminders of appointments, court hearings and meetings. The billing side is so much better than Timeslips and is very user friendly

Inconvénients

That we are not able to let one user only receive or invoice on selected cases. (they don't need access to all cases, just mediations)

Alternatives envisagées 

Pourquoi passer à MyCase

Avantages

Fully covers all areas of practice including billing, calendaring, client & case tracking.

Inconvénients

Calendar requires manual moving of entries. It would be great if it was drag-n-drop as daily tasks have to be rescheduled constantly. Also, they are constantly advertising new products and have become a hub for outside vendors.