MyCase

Avantages

I had never used it before and it was easy to figure out.

Inconvénients

I really don't have any complaints about using this product.

Avantages

I like the billing program and invoicing the most. It’s easy to use and I love the app on my phone

Inconvénients

I don’t like the way documents that clients upload appear in the list of documents.

Avantages

Billing
Calendar
Time Management
Client Information

Inconvénients

We need separate accounts for each employee.

Avantages

Simply stated, there is really nothing about the product I liked.

Inconvénients

The billing does not always show what is in the trust account and when I asked a person to assist on the phone she claimed she was too busy to assist with all my questions so I felt I was on my own to figure it out.

Avantages

Easy implementation, simple, customizable interface, easy to add clients

Inconvénients

Billing and invoicing is clunky and time consuming. Invoicing through docketwise is really the gold standard, but I don't use DW anymore. I also hate LawPay, and I recently left them for Gravity. I would LOOOVE a gravity integration.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Change in primary practice areas, for the most part.

Logiciel antérieur 

Docketwise

Avantages

MyCase is super easy to use, powerful, and makes billing and keeling clients informed, as well as having an easy to use electronic file simple.

Inconvénients

I wish it integrated with onedrive, but that’s not a huge issue.

Alternatives envisagées 

Clio

Pourquoi passer à MyCase

Better price for features offered; Clio was similar but more expensive.

Avantages

MyCase is very easy to use for billing and practice management, including case management and document organization and storage. It is very simple to use. It is one-stop shopping that accomplishes with one tool which often takes more than one. I especially like the feature that allows me to text and invoice a client.

Inconvénients

The cost keeps creeping up. At some point, as great as the product is, the cost could make it prohibitive.

Avantages

Great product. Easy to learn how to use. Great and responsive customer service that will add features upon request.

Inconvénients

More expensive than some other options. Some of the cost tracking can be confusing.

Alternatives envisagées 

Clio

Pourquoi passer à MyCase

Chose MyCase because it was more cost-effective than some and had more options than others.

Avantages

MyCase is so user friendly for client management and document transfer. It is incredibly user friendly for time entries, billing and uploading documents. It is also intuitive for finding contacts and documents. Additionally, the key word search capabilities are wonderfully easy and intuitive.

Inconvénients

Making the view of folders and documents compact

Avantages

We love the ease of time tracking, the mobile app and organization features.

Inconvénients

We have had client complaints that the client-side is confusing when they are looking for documents that have been shared or upcoming events. It would also be more efficient if we could share entire file folders rather than individual documents. Finally, a notification or icon when a new note has been posted to a case would make that function more useful.

Alternatives envisagées 

LEAP et Clio

Pourquoi passer à MyCase

We had specific criteria and MyCase offered everything that we considered "must haves", as well as additional features that we didn't know would be helpful to us, for the best price. We also like the look of the MyCase dashboard over a couple of the competitor's products.

Avantages

It is easy to use. Timekeeping is easy. Client communication is easy to track.

Inconvénients

The financial reports are insufficient. The balance forward feature makes it impossible to meaningfully track a/r. It is impossible to track associate profitability.

Another pet peeve is the unread document feature. I would like to be able to mark documents read from there.

Avantages

The calendar is easy to use. Client data is easy to enter.

Inconvénients

We are pleased overall with MyCase. I have no complaints.

Avantages

ease of note taking and task management

Inconvénients

inability to group files in a customized way

Avantages

The most effective feature of MyCase is the easy ability to invoice clients and allow them to make direct payments into our accounts.

Inconvénients

I am not crazy about the case indexing system. I prefer a one-name client identification and a default for tasks.

Avantages

Sharing documents via client portal, messaging and communicating with clients, invoices and billing electronically via easy-to-use interface, workflows, integration with Woodpecker for document templates and automation.

Inconvénients

May have tooo many avenues for communicating - comments within documents, messaging, texts, emails integrated into MyCase - have had instances where I had to recall where a client posted a comment about a draft.

Avantages

My favorite features in MyCase are the case management, client management, document management, templates and automation.

Inconvénients

I don't like that the invoices aren't more customizable and that the billing and invoicing aren't compatible with contingency firms. I also with MyCase would integrate with a VOIP phone system like Ring Central so we can automate some of our calling procedures.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Cost and the need to update our technology

Pourquoi passer à MyCase

These are all great products, and the features only vary slightly from MyCase. The decisiding factor for our firm was cost.

Avantages

Portability, upgrades & customer service

Inconvénients

Email functionality deletes emails from server or duplicates.

Avantages

Login from anywhere. Easy billing and invoice system.

Inconvénients

The integration of email is clunky. The internal messaging is confusing to clients in the portal if the firm isn't using that function.

Avantages

MyCase is fully featured, approachable, and easy to get right to work - especially if you are starting fresh and don't need to transfer files/matters over. I did transfer with (relatively) ease from Smokeball. I like that the application makes quick access to information easy (typically, its the calendar, but can be case details like confirming the courtroom number, quick access to client's contact information, etc.) I thought the layout was largely very intuitive and clean.

Inconvénients

The biggest issue is the file size limitation that can be uploaded to a file (capped at 1GB).Another issue that I ran into was that if I logged into MyCase on another tab or browser, I would be logged out of the first tab/browser (meaning I couldn't have two open at the same time), which was frustrating when it came to doing some data entry.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Lack of integrations, not Mac compatible, price.

Pourquoi passer à MyCase

Price was what originally caught my eye. It looked like I could achieve the same type of workflow as Smokeball (who I was with previously) but at a lower cost.

Avantages

Especially with the continuance of remote work after Covid restrictions have eased, MyCase provides an easy to access platform within our office and with our clients.

Inconvénients

Matter verbiage and attorney assignments entered during set up do not carry over to invoices and have to be manually entered or edited.

Avantages

The ability to manage numerous aspects of the law firm.

Inconvénients

The multi-step process to save documents in MyCase and not being able to save documents from selecting the program in my email servers or browser programs.

Avantages

MyCase was a great application. It is very user friendly. The invoices allow clients to easily see what their payment plan is, how many payments there are, and what the upcoming payments are.

Inconvénients

My issue with MyCase is the Account Management. We left MyCase for Clio because the account manager lied. Our firm was divided and from one account, we created three. The account manager told us the price per account would be a certain amount. We agreed. The work was done to divide the cases and move the documents. Then she came back and said we couldn't have the price agreed on and it would be a different amount. We had proof of the amount and conversation. She admitted she lied, but said her manager wouldn't let us have that amount. With proof of the lie, they did not care. The ethics of MyCase caused us to leave them and go to Clio.

Avantages

It helps us stay organized and there are so many useful features to manage the cases all in one platform.

Inconvénients

I do not like that it times out so fast when I am drafting a message.

Avantages

The ease of use. Simple to learn. The support is great.

Inconvénients

I do not have time to utilize all the features.

Avantages

Simply put, MyCase is intuitive, and very easy to use. We use the time tracking, calendar, and billing functions daily. If my (not so tech savvy) office can use it effectively, anyone can. I also like the text and messaging features, which frees up my email inbox.

Inconvénients

The only issue I've had so far is the lack of formatting options within the email function. The email function is the only thing I don't use to its fullest extent, because of the formatting issues.

Avantages

An exceptional product for any law firm.

Inconvénients

A bit costly for the Caribbean countries.

Avantages

Time tracking and billing is made easy with MyCase.

Inconvénients

I cannot say I have any gripes about MyCase.

Avantages

Easily being able to get the most up to date information regarding my case. And ease of contacting my attorney.

Inconvénients

None. There weren't any drawbacks for me

Avantages

Many features, intuitive interface, responsive support, always evolving.

Inconvénients

It's expensive. You get what you pay for.

Avantages

It is consumer friendly and self explanatory once you get the hang of it.

Inconvénients

The billing, when it is transferred to the bank we are not able to see the name of who paid.

Avantages

Intuitive to use, many good features but not overwhelming

Inconvénients

The invoices function is a bit awkward still and I wish I could color code and or tag calls in the Call Log

Avantages

Love the calendar reminders to client, intake forms and easy payment options available.

Inconvénients

You have to hunt for the topics when you need supportive assistance. Integrations are not seamless re LawPay or Desktop MyCase. Previously attempts to install don't seem to "stick" therefore unable to fully edit documents in MyCase.

Avantages

I love the invoicing, the ease of setup (did a trial of practicepanther and CLIO and they were much less easy to use), and the e-signatures.

Inconvénients

how the cost keeps going up every year even though they are adding more features, they may not be features I necessarily use.

Avantages

The ease of inputting and finding information about your clients quickly. The ability to track your time is very convenient and efficient.

Inconvénients

I really don't have a lot of cons to report. I would say that it is learning all of its uses and functions.

Avantages

The client portal make interacting with clients very easy and secure. Calendar works with our other programs automatically putting hearings and meetings in a appropriate times. We rely on it daily.

Inconvénients

Repetitive data entry when working within a case makes the product somewhat tedious to use. When edits are made to the calendar, the client is notified even when it is simply removing a duplicate entry. Can be very confusing to clients.

Avantages

Better than Clio, Amicus, and Rocket Matter! You cannot find a more versatile product. The ease of use and all the different features and functionalities. I am able to do everything I need on almost every case with one program. It saves me time and money in every case. MyCase has outstanding customer support as well. They listen to feedback and implement changes based on what client's want and need!

Inconvénients

Would like to see several improvements. I love the time tracking feature and being able to set up case rates, but I wish I could set up multiple case rate profiles for quick and easy selection. For instance an appointed rate, retained rate, and modifiable case rate would be amazing. It would be great to enter bulk time entries for multiple dates on a single client in addition to the current options. I would like to be able to send clients case reminders and other case information without having to put in an email for portal access. I would like clients to be able to use their phone number as a portal access option, and to schedule text message reminders even when clients don't have an email. It is surprising the number of immigration and criminal defense clients that do not have or use their emails, and thus, cannot get automated case reminders. Finally, I do not love the MyCase Documents feature for creating templates, and I really don't want to pay for an integration like Woodpecker to make document automation easier. I would love to see that feature updated and become more user friendly. I will say the only software I tried that allowed for easier document drafting and automation was Amicus. I hated everything else about Amicus though, including the price, and switched to MyCase without looking back.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Each of those programs was lacking features and functionality that I wanted. MyCase had almost everything I could ever want in one platform.

Pourquoi passer à MyCase

The versatility, the design, which I thought was more user friendly than any other product including Clio, and the variety of customizable features.

Avantages

Being able to access my cases remotely is critical, so I can work anywhere I have internet access. I also like that all team members on a case can see progress, status, and changes. Text messaging is also a big plus because it's the easiest was for clients to contact the firm and keep costs manageable.

Inconvénients

The outlook/mycase email interface is clunky and not very user friendly. The legacy inbox has made it worse as we now have to look in two places to find emails, so staff has been instructed to not use the new feature from within outlook. Maybe this is already possible and we just haven't explored it yet, but not linking the email chains would also be really helpful.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Amicus was outdated

Pourquoi passer à MyCase

I had used Clio in the past and found it to be a little clunky.

Avantages

The default reminders are excellent, and the price can’t be beat.

Inconvénients

Document automation is very clunky, or at least I couldn’t figure it out.

Avantages

I absolutely love the Mycase app. When I create a file in MyCase the app then auto-creates a file folder on my computer saving a bunch of time. Uploading and downloading documents is a breeze. I love the time recording and time entry features. I am amazed at how much billable time I am capturing using this app. I was missing so much time in the past, I can hardly believe it.

Inconvénients

I'm still studying the app and deciding what cons I need to talk about. There aren't many, if any at all.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Cost and ease of use.

Logiciel antérieur 

LEAP

Pourquoi passer à MyCase

Ease of use, cost and features. For instance, the desktop "texting" feature - my client's love it.

Avantages

Case management capabilities coupled with the time management aspect and time keeping; internet accessible

Inconvénients

Probably need a new desktop; I would also like to search documents via pdf, word, doc, etc

Avantages

Really the ease navigating through the program and different options within that search to find an answer

Inconvénients

I would LOVE it if I could make phone calls from the Contact page. I really don't like that unpaid balances from one invoice doesn't carry forward to the next month's invooices.

Avantages

The ease of it all. MyCase has allowed us to improve our client communications, especially time managing cases and client contact.

Inconvénients

They changed the way you text and it has been complicated since then (have not been able to use text messages).

Avantages

this app is user friendly. I love it! I have recently started using more of the features

Inconvénients

Price is a little high, but it makes up for it with everything that can be done

Avantages

Before starting my law firm I had been using several different office management programs. None of them was as easy to learn and use as MyCase. The ability to incorporate the cases that I had prior to starting my firm was seamless. The clients love the access it gives them to their file and for communication.

Inconvénients

Some of the integration apps take some work before they are fully connected, but it's not a huge problem.

Alternatives envisagées 

Clio

Pourquoi passer à MyCase

I liked the functionality and ease of use of MyCase over Clio.

Avantages

The ease of use. The basic mycase is an easy flow.

Inconvénients

It does not integrate the calendars and the emails into your work email and calendar.

Avantages

Ease of use and invoicing clients. Clients can pay with credit cards

Inconvénients

Somewhat confusing on tracking client payments through mycase.

Avantages

the customer service is SO responsive-second to none.

Inconvénients

doesn't integrate with other softwares fully: calendars, email, Quickbooks, etc.

Avantages

Everything with MyCase is very user friendly. It allows us to have all of our office functions in one place and integrates very well with several of the apps that we use. The capability to bill electronically is very nice, and clients love the portal function.

Inconvénients

So far, no complaints from our office about MyCase.

Alternatives envisagées 

Clio

Pourquoi passer à MyCase

It integrated the best with Law Pay, which was a big selling point.

Avantages

User friendly, you can see a lot of information on the dashboard tab.

Inconvénients

We experience a lot of issues with emailing from MyCase and issues when trying to link an email from Microsoft outlook.

Alternatives envisagées 

Clio

Pourquoi choisir MyCase 

Did not care for PP

Pourquoi passer à MyCase

I had used it at a previous job and felt it was a good fit for our firm.

Avantages

MyCase is easy to use for the most part. For the basics in case management, it is intuitive. It is easy to learn additional functions. If you are not sure about a function or that it even exists, getting technical support is easy and usually immediately responsive and helpful. Making comments on a calendared event is an excellent and useful function. The ability to make personalized notes on an invoice is very helpful. When creating an invoice, crediting funds held in escrow is easy. Tracking possible clients in leads and making preliminary notes is a great feature that is complimented with the global search function. The ability to remind, me, my staff and event clients is terrific.

Inconvénients

The mobile app could have more of the functions as the desk top version. Resetting a matter and tracking the history of events of a particular case could be improved. Verifying any type of payment for a client or matter is difficult to find. A function of invoicing could be improved in regard to selecting items to be billed and reserving others; example: if I want to invoice for expenses but not fees at a given time creating an invoice is difficult.