Bókun

Avantages

Easy access to calender overview and close outs

Inconvénients

Complicated management of the experience

Avantages

El trato personalizado, el involucramiento con la estructura de mi empresa, la pronta respuesta del equipo de conectividad y comercial, el acompañamiento al contratarlo.

Inconvénients

La falta de conexión de precios vía API con las OTAs Expedia y Viator

Avantages

Bókun is easy to use and offers a simple interface with most of the features we needed to manage bookings efficiently.

Inconvénients

The mobile check-in app is quite limited. It doesn’t allow you to select current time slots while scanning tickets, which can be inconvenient. Additionally, for new customers, Bókun has doubled the pricing, which may be a drawback for small businesses.

Avantages

- Great support service
- Reliable technology
- Easy interface
- Great option to create supplier relationships
- Design led widgets and booking process

Need I say more!

Inconvénients

The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add!

Alternatives envisagées 

Pourquoi choisir Bókun 

Logiciel antérieur 

Pourquoi passer à Bókun

Avantages

effective and quick, i am not good at writting long, sorry

Inconvénients

cant find any

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

Customer service is excellent in that they get to the point and solve your problems. They do as you ask and don't argue. So if I ask them to read my screenshot and circle or tell me where to click they do. They don't send me long articles. They can also call you back.

Inconvénients

As a small business, I was not able to secure one booking from the PRO PLAN like I do on airbnb and from google ads, in the 3 months I was with them. Within a week on airbnb and google ads I got inquiries, emails and bookings.

Avantages

Best support team i have never seen in my life

Inconvénients

maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.

Avantages

Bókun's staff is always super-available. [sensitive content hidden] were both very helpful. They reach out directly to resolve our system issues immediately. They are kind, patient and very helpful. Thank you.

Inconvénients

System settings are not very simple without assistance.

Avantages

Customer support, fast and focused on problem solving.

Inconvénients

Would be great if it had more operational features but this is a booking engine not a operational tool.

Avantages

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

Inconvénients

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Avantages

Very clean connection
It is very comfortable to work here

Inconvénients

It would be better if the operator speaks other languages, for example the language of those countries

Avantages

Once familiar with Bokun it is very intuitive.
Bokun's chat service is quick and good that assist with learning to use the product

Inconvénients

It takes a bit of time to learn to use but once familiar is very easy.

Avantages

great service, fast, patient can recommend

Inconvénients

bad phone connection always with the help service. Can't barely here them

Avantages

Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging.

Inconvénients

It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed.

Avantages

The system is logical, intuitive and has a lot of features combined with marvellous support.

Inconvénients

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Avantages

It is easy to set up tours and activities when you work in the tourism industry.

Inconvénients

Easy booking engine for excursions and activities.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

Makes my business management easier , gives me more bookings and I can reach out more customers and resellers

Inconvénients

Little difficult in use and confusing connect the products from otas

Avantages

I like the ease of creating my website on Bokun, the simple but beautiful sections, I love the way how easy it is to import photos, video playing on the website did for me the first time I tried the feature. customer services was great, Seoutaj was great in explaining the steps to edit the features I was looking for.

Inconvénients

little confusing at first, but it was easy to figure out

Avantages

The support Bokun gives through chats and by calling suppliers

Inconvénients

Bokin is always committed to ful customer satisfation.Can't complain.

Avantages

The system is easy to use, clear sections with all features and amazing customer service.

Inconvénients

It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you.

Avantages

Easy to use and powerful tool to manage calendars from OTAs

Inconvénients

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

Alternatives envisagées 

Pourquoi passer à Bókun

Avantages

It is very easy to use and their support team is alwayw ready to help

Inconvénients

The UI is not the best, somethings needs to be improved. It would be better to have a mobile version that looks like a mobile app instead of a responsive design

Avantages

I am still thinking the features inside, but it most likely Good.. 30% increasing

Inconvénients

Because bokun is friendly staff, so I would like to ask without machine

Avantages

What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer.

Inconvénients

One area for improvement would be the user interface; it could be more intuitive, especially for new users.

Avantages

Qué casi noooo me envían reserva y necesito más

Inconvénients

Qué me envían pocas reserva y necesito aser crecer como empresa

Avantages

Live chat and if there is an unsolved issue, Customer care agent phone

Inconvénients

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

Avantages

It's easy to set up and use. I also like the customer service, as well as the articles in the Help section.

Inconvénients

I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity.

Avantages

User-friendly and amazing customer service.

Inconvénients

None so far besides some website editing features that I am not familiar with and the team behind is always helpful.

Avantages

I've been using Bokuns' services for almost 2 years, and I highly recommend them.
Bokun manages my bookings on tripadvisor & my website seamlessly. Additionally, whenever I have a query, they're always able to answer and solve my concerns in a timely manner via the chat now button.

Inconvénients

I'd like their chat now option to be available 24 hrs, rather than having to send an email, for swift response.

Avantages

The bokun team is the best and helpfully

Inconvénients

Friendly
Helpfully
Work hard
They try make sure everyone succeed on their business

Avantages

Management systems and support are great each moment.

Inconvénients

We got through an online search on the google.

Avantages

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Inconvénients

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

Avantages

If we have questions the tram is really fast on live chat

Inconvénients

Attention for us and try to do the best for partners

Avantages

Very helpful team 🙂 , they just do all your requests quick and easy

Inconvénients

Everything was perfect, they make all what you want

Avantages

Easy to use
Great customer service
Marketplace

Inconvénients

It can be a little overwhelming when first starting out. There is so much to cover.

Avantages

One Booking Software without Support inst Booking Software:

I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off.
Thes problems was reapted twice.
So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

Inconvénients

doesnt have Support !!!
IReesposability witht the users
Support is the most important to me
T

Avantages

Professional, quick response, offer good assistance.

Inconvénients

I like to use bokun, it is very important to sell products through them.

Avantages

24h live chat. Everytime we have an issue someone always helps us resolve it.

Inconvénients

No cons so far. Everything we had difficulty understanding is solved.

Avantages

Yes Excellent and professional.& "The assistance is always available and with a welcoming attitude, despite the lengthy conversation at times."

Avantages

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Inconvénients

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Avantages

Booking and crafting travel itineraries are facilitated. They offer assistance and suggestions beneficial for tour operators utilizing their platforms. I also appreciate their ongoing enhancements to their tools and functionalities. Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits.This makes Bokun platform fun and less boring than other companies. Also they can easily be integrated with users and suppliers website which is good for suppliers who are looking for having all their tours in one place.

Inconvénients

On top of the commission charged on listed tour product they still introduce other paid plans which might make it experience to users especially small business which are trying to find their way through the industry.

Avantages

response by the staff. Could understand very well

Inconvénients

I do not have any. All are fine and happy.

Avantages

Perfect service. Very good. Bokun is easy to use.

Inconvénients

The fact that we cannot filter our experiences or sort them by them or just sort them as we wish.

Avantages

easy to manage and sync booking, i love how the agents are so fast respond

Inconvénients

too many features, sometimes it gets complicated

Avantages

Personalised customer service is impressive

Inconvénients

UI/UX of the app could be better. Its a bit overwhelming at first.

Avantages

The product is very easy to use, I can tell that at the beginning I was like you thinking about but once I got more and more reservations I havent look at the price again.

Inconvénients

Keep thinking on this one ... I think you are great thank you very much in advance

Avantages

Team was helpful as always. This is why I work with Bokun.

Inconvénients

There is no such thing as not liking Bokun.

Avantages

Very Good and Easy. Helpfullness for Tour Operator like me !

Inconvénients

Can't use one Bokun for many Viator Account

Avantages

The product list widget, that i can't someone and they can use all the products,

Inconvénients

The CUSTOMER Services, everytime you write them: They say:"WE HAVE IMPLIMENTED YOUR FETURE REQUEST AND SOON WE WILL GIVE YOU ANSWER" After 6 months no answer.

Avantages

The customer service and the help center

Inconvénients

Its not compatible with Safari, that makes me use another browser in a MAC, which is not very friendly with the rest of the apps in the computer