Bókun

Avantages

Does not work with GroupOn. Works almost seamlessly with Viator, almost.

Inconvénients

Software USER support is thin. Too many items are referred to 'specialists' who don't reply until days or weeks after the inquiry. Re-explaining the same issue to different front line support folks for 3-4 months with no complete resolution (and no demonstrated interest or sense of urgency on the part of the software supplier) can be frustrating.

Avantages

It works exceptionally well to keep track of bookings, passenger lists etc.
Quite nice to be able to connect with all of our resellers for automatic bookings.

Inconvénients

There are still some bugs to be fixed. The technical team is usually quite fast on fixing them when they pop up.

Avantages

user friendly, connects resellers with tour operators, good overview of bookings for guides and office workers, nice data base and well displayed.

Inconvénients

it very rarely closes down, so nobody can book the tour online or we cannot see bookings

Avantages

God service
Easy to manage
And the marketplace is a really good isea

Inconvénients

..all works well
I am happy as it is :)

Avantages

Best is the ability tobsell others products on your website.

Inconvénients

The learning curve is still a bit steap - once you get the logics its ok, but in the beginning you care very dependent on on-line and chatt support. There sould be an interface with a natural "road" to follow for basic producs, tjat keep the special features of the system in backstage.
Aöso the payment function from payment provider could be more detailed with booking number on the payment receits. Now I have to digg deap to find out from which customers the payment is comming from.

Avantages

Quick setup and the easy to follow step by step instructions. No software or tech degree needed! Easier than setting up a Facebook company page

Inconvénients

I am still grateful for everything it does and how easy I am learning through it.

Avantages

Availablity management, userfriendly (once you have learnt it). Great support, really!

Inconvénients

Takes some time to learn it. Support / info only available in English.

Avantages

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and
online payment possibility for customers is amazing.

Inconvénients

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

Avantages

When I came across with Bokun I thought it would be another headache... I was so wrong. Easy to use, friendly and suoer nice costumer support.

Inconvénients

I would love to have more time to explore all the features more detailed. So far I haven't seen any negative points.

Alternatives envisagées 

TrekkSoft

Pourquoi passer à Bókun

Easy to use, friendly approach, very reasonable price, no monthly fees, integration.

Avantages

Bokun is incredibly easy to set up and use, while offering tons of features and an incredibly helpful support team.

Inconvénients

Some features were interlinked and required us to set up a chain of different things, which got a bit confusing at times. This has, however, been mostly resolved by recent updates.

Avantages

You can manage your booking from diferente companies in just one place.

Inconvénients

Sometimes your productos las too long to get publish on the other suites. Once you make some Changes in Bokun, it takes a few hours to get to the site you want it to get to.

Avantages

Implementing Bokun is one of the best decisions we have made. We were not using a reservation management took before. It has saved us at least 3-4 hours a day of booking management. It has enabled us to significantly scale our growth. The customer experience has vastly improved with the availability manager, booking widget and automated emails. Pricing can’t be beat.

Inconvénients

There are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow

Alternatives envisagées 

FareHarbor

Pourquoi passer à Bókun

Pricing/extra fees for our customers was the biggest factor initially.

Avantages

The interface is highly user-friendly and they have great customer service.

Inconvénients

There was nothing to not like above this software.

Avantages

Very practical
Emails reminder for activities
You can find seller for your activities
You can create a website via bokun

Inconvénients

Not very clear when it comes to the options they have even they have a lot to offer

Avantages

I like bokun because it gaves the chance to salle your tours and it very easy to use I really like it

Inconvénients

There is nothing that i don't like about this software i like everything things they are also very helpful

Avantages

I totally like Bokun becouse it came to fix a great problem we had with our OTA and our website management and the chance to make other bussiness trough the contacts in the Bokun network is a really good chance to grow on our sales.

Inconvénients

I guess at the beginning it was a little bit difficult to catch up with all the improvements week by week, but overall I think we are geetting to it.

Avantages

Its very nice to have all my booking sites linked to one site and have additional benefits like getting sponsored placements at Tripadvisor. Support team is great.

Inconvénients

Its a bit hard to get around. I am never sure if its in sync with other sites like Tripadvisor. I dont know what affects what, so very often i need the help from the support.

Avantages

Our business was growing beyond the ability of my staff to keep up with reservations. We first heard about Bokun through TripAdvisor so thought - this may be a workable solution to our problem.
Indeed it is! Bokun was easy to set up and started working flawlessly on the first day.
If we had any questions, they were quickly answered.
Adding Bokun to our system was the most productive thing we did in 2019.

Inconvénients

We haven't experienced any issues even during our roll-out of the system.

Avantages

We operate different destinations within the country, and the system have the availability to have one master account and the sub-markets, all in one single account, this help a lot because with other systems we need to have different account for each market.

Inconvénients

The contract area, Im still learning but I find it a little confusing at times, and having a tool to chat with client once a contract has been finalized will be excellent, because the only choices I find is to amend contract, but not just a message option, without making an amendment .

Avantages

Bukon puts my projects and activities in front of a huge international community looking for our products. The great thing about them, is that their clients are looking for superior service and smile when they receive it.

Inconvénients

Nobody likes change, but learning and navigating the Bokun site was a bit tricky in parts.

Avantages

Intuitive and easy to use, A simple and integrated way to load products,

Inconvénients

The classification of activities, I consider that it is more efficient to separate the activities according to the sector or product that is offered.

Alternatives envisagées 

Affinity Designer

Pourquoi passer à Bókun

recommendation

Avantages

Easy to use; features (full spectrum) that suits my business (private tours), compatible with my website (Wordpress)

Inconvénients

Pricing catalog - conversion between USD and CAD features hard to get right.

Avantages

This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website.

Inconvénients

Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process.

Avantages

The interface is clean and responsive - simple to view and use

Inconvénients

More 3rd party payment portals would help.

Avantages

Easiness of use and connect with partners to resell our tours. Robust system with all functionalities for tours and activities business.

Inconvénients

Nothing really! I like it all! Very easy to use, lots of features, site builder, great widgets for partners.

Avantages

Great software to share products and get sales!
Fantastic support 24h hours.

Inconvénients

Widgets that are very easy to integrate in an existing webpage

Avantages

For an operator that sales on viator , bokun is a good partner and engine

Inconvénients

Lot of non developed features! Specially for resources management

Avantages

Easy to use , customer services is great ,

Inconvénients

The connections with ota ,best connection to contract with relative programming

Avantages

Being a brand new business, I was trying to keep track of my bookings on my own and create relationships with providers that could sell my products-- it was too difficult to handle on my own. I came across Bokun and it has truly made running my business easier. I still have a lot of work to do, but I do not have to worry about my supply as I know precisely how many bookings I have each day. It has also opened up so many more avenues to sell my products. I am learning more and more each day, and I am excited where this can take my business.

Inconvénients

Having never used a product like this, it was a bit intimidating at first. Initial instructions could have been a little better.... although in all honesty it could just be my lack of technical knowledge.

Avantages

If I have any issues I can call or have a chat with Bokun representatives and they will try and sort out your issues step by step!

Inconvénients

At first we did not know where to start however the more we used it the better we understand. Then there is the great support staff that have assisted us

Avantages

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

Inconvénients

It has limited payment providers. I would love to have also Izettle as a payment provider.

Avantages

The software is easy to embeded to each pages in our website. The marketplace they provided give us more chance to sell our product and service widely. And the support of customer service are very promptly and helpful.

Inconvénients

There are no rating and review of each product that we can show to our customers.

Avantages

The Bokun system is allowing me to easily control changes in bookings and close outs for tours instantly. Helped connecting with new sellers and find partners. One thing i would like to accent is their support staff which is exceptional. I would recommend everyone, especially if you are just starting the business.

Inconvénients

I am pretty convinced that there will be an app soon that will make the whole experience even more easy.

Avantages

No the system is not user friendly and urs expensive

Inconvénients

Booking calendar widget i totally love it

Avantages

No more worries of overlookings nor missed bookings. On top of that Bokun customer service team is really outstanding. I have dealt with several amongst the team and with no exception, they all proved to be attentive, helpful, patient and resourceful!

Bokun is a great solution for small-size companies like us. Their booking system is effective, efficient and trustworthy. It's with confidence and pleasure that I recommend Bokun!

Inconvénients

On the sales feed section, the default listing is arranged as per booking date, I would rather prefered it to be arranged as per departure date.

Avantages

It does a huge job by connecting different selling platforms into one user friendly channel.

Inconvénients

There is no cons till now. As it seems there will not be any in future as well.

Alternatives envisagées 

TrekkSoft

Pourquoi passer à Bókun

Because of the supplier support that is very efficient and is working smoothly.

Avantages

When we launched our company, we know we could not do alone we need a reservation system. We started our research and we found out bokun is all what we want. The crew helped us from the bottom and make us a better company. I want to make a special thanks to [SENSITIVE CONTENT HIDDEN] for her support. I recommend Bokun so highly .

Inconvénients

Maybe if they can reduce steps taken for a customer to complete a booking online.

Avantages

At first, Bokun may seem to lack a few features. I promise you it is there! After doing some digging and reaching out to my account manager, I was able to discover all the possibilities that Bokun can do.

Inconvénients

Like any reservation software, there will always be some kinks or things that arent quite like you wish they were

Alternatives envisagées 

Xola, Rezdy et FareHarbor

Avantages

the ease of seeing reservations and the link with other programs

Inconvénients

change language and availability change

Avantages

Set up products, price & availability. Get See reporting in real time is the best feature of this application.

Inconvénients

Complex reporting and handling Market place is somewhat difficult at times

Avantages

Frequent updates, Easy to use, Quick support

Inconvénients

Can be a little bit slow at times, but overall not much to complain about.

Avantages

It is really easy to use and really fast to find all the options

Inconvénients

Sometimes the matching connection is wrong but support service always help us

Alternatives envisagées 

Rezdy

Pourquoi passer à Bókun

Because the program is easier to use

Avantages

Owned by Tripadvisor
Can integrate to our Wordpress website

Inconvénients

Complicated
Poor Customer service
Very hard coded, you cannot manage product portfolio with ease as they promote

Alternatives envisagées 

Rezdy et TrekkSoft

Pourquoi choisir Bókun 

Trusting it would be better as it was backed by Tripadvisor

Pourquoi passer à Bókun

It is owned by Tripadvisor

Avantages

The ease of use is really the Pro side of the system.

Inconvénients

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

Avantages

It simply makes my job much easier and help me to expand our business every day.

Inconvénients

I overall super happy with Bokun and can't find something that is bothering me.

Avantages

The Bokun platform is very easy to use and works perfectly. When ever I have a question their helpful and professional support team always helps out and really fast. Today I have total control over my bookings and Bokun integrates all my partner On-Line Travel agents into one view and control. Bokun also makes it possible for me to sell directly on my website today thru their powerful widgets.

Inconvénients

I am today able to use the site on my cell phone to do the most important tasks, thru my cell phone web browser. However, I hope to soon se a mobile Bokun app that will make it more easier and with more possibilities than thru the browser.

Avantages

Gostei muito é de fácil trabalhar com o recurso.

Inconvénients

Bom pela minha experiencia na há nada ainda que não gostei.

Avantages

The integration with TripAdvisor
Email notifications
It's adaptive and constant updates.
Persons can book your products from different platforms

Inconvénients

The bookings on the sales feed page are arranged by the booking date. I would prefer to see it by travel date so you can see bookings for the current day at a glance.
Navigating through the pages can be a little difficult.

Avantages

It is easy to use and implement to the website.

Inconvénients

Unfortunately, it is not translated into Russian.

Alternatives envisagées 

Rezdy et TrekkSoft

Pourquoi passer à Bókun

1. It is connected to TripAdvisor, where our products are already listed 2. No monthly fees. Just comission for every completed booking 3. Modern interface and friendly usability

Avantages

Easy to use, and great helpdesk and ongoing development

Inconvénients

no comment the are inproving al the time and I have nothing to complain about