Simplicity

Great Software for Collections

SimplicityCollect Hits The Mark

I work for a property management company and am in the initial stages of building an internal collection department. [SENSITIVE CONTENT HIDDEN] went above and beyond to get us functional in a short amount of time. He's patient, friendly and thorough. Thank you

You get what you pay for.

Best Software System

This system is very easy to use ! It is very easy to run reports and insert payments and the support staff is amazing

Best Collection Software

Great experience.

Live Chat support is not helpful .They want us to pay $700+ a month to get a few questions...

Not good for resolution of issues when you have to live chat . We had someone who tried to help but she said to do didn't work and then it was OH WELL ATTITUDE. In collections you want your accounts imported properly. We have accounts that imported fine and when you click on them, it created a duplicate record. There should be an easy fix to this, but no one is sharing it. We put a ticket in 2 weeks ago and they just got back to us and couldn't duplicate our problem so I guess I am out of luck.

Stay Away

We signed up 2 1/2 months ago and as of today have not used Simplicity once. On multiple occasions we were told that they could work with our client fee tables but long story short they could not. So we paid for services never provided and they flat out refuse to refund the fees we have paid. We only signed the contract and paid the fees because Simplicity stated they could provide the services and functionality we needed. Which was never the case.

Simplicity Collect issues

Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco.

SIM REVIEW

FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A POOR MISTAKE. IN OTHER WORDS, I USE THE USERS AS A STORAGE AND ORGANIZATIONAL METHOD AND SHOULD NOT BE PENALIZED FOR IT. SECONDLY, THERE ARE MANY ISSUES WITH YOUR FILE EXPORTER IT HAS SO MANY PROBLEMS WHEN I OPEN THE FILE. I UNDERSTAND THAT IT IS AN ISSUE WITH EXCEL HOWEVER THERE NEEDS TO BE A BETTER WAY TO DO THAT. THIRDLY, THE SEARCH FILTERS IN BULK ACCOUNT AND JUST GENERAL SEARCH HAS NO WAY TO CLEAR WITHOUT REENTERING THE BULK FEATURE, An ADMINISTRATOR SHOULD HAVE THE ABILITY TO OMIT A CREDITOR OR OMIT A COLLECTOR IN THEIR SEARCH. THE SEARCH IS CLUNKY IN ADDITION WHEN EVER YOU TRY TO ORGANIZE BY SENDING OR DESCENDING VALUES IT TROUGHS THE WHOLE SEARCH OFF OFTEN GOING BACK TO A PREVIOUS SEARCH CAUSING PROBLEM.

My Opinion on SimplicityCollect

Simplicity Feedback

Great collection software at an extremely reasonable price. We have been a customer for almost two years and couldn't be more satisfied.

very disappointed

we have had many issues with client statements exported data and promises to help and then they changed pricing we still stayed with them and we agreed on a certain amount and they charged us more than agreed and charged our credit card early this is just completely unacceptable.

Love this Software

Using Simplicity has been nothing but easy. If I have a question, customer support responds immediately. Their manual is very thorough and helps with pretty much everything you need. The price point is right where we need it to be. Other companies charge much more with fewer capabilities. Two thumbs up!!!

I am a very small operator. This was the cheapest prod ct on the market but I was surprise how...

It is reliable and allow me to easily enter and record notes and payments. Customer service is great. They always get back to me. I am an auto finance company so this product is a round peg in a square hole. Surprisingly with customization it works nicely

collections

we are start up company and it has worked well for us .. the process of downloading reports is the only issues we have ever had..

Simplicity is the key.

We are a startup and searched and evaluated several software packages. We looked at high-end solutions and compared them to what we could get for our startup situation. We chose simplicity because it fit our needs and our budget. What we could not evaluate ahead of time was the quality of the support they offered. We were astounded by the caring and concerned staff that "held our hands" through the initial setup and integration. Although it was a relatively simple process, it was good to know that they were always there to help when we needed them. The follow up the support team has provided has been second to none. We are excited about the updates they continually provide to improve the software and look forward to a long relationship.

Great Software

This software is easy to use and the help desk support team is always quick to respond with any questions I have.

Simplicity Collect - Great tool but lots of functions to learn

This has a lot of functions for a decent price; however, there are some things that can be simplified. Sometimes there are field updates (like phone extensions), but it is not updated across the platform. If debtor side is updated, client side is not. Other than that, customer service is always very helpful as we transition to this platform.

Great experience!

User-friendly has pretty much all the features I need. statement cycling could be improved on, but other than that great experience overall.

Great customer service with ever expanding software.

Simplicity has been a great program for our business needs. Whenever we have a question, the Simplicity team is quick to respond. When we need a more complicated fix they always offer to provide custom programming. The new releases are innovative and exciting to implement into our procedures.

Value pricing, valuable program

The program covers basics but lacks flexibility. Not easy to use the customization features and lacks some convenience features of other programs. Customer service great.

Easy and Functional

I bought this program for our legal collections department and its really streamlined our processes and provided easy to use reporting and account monitoring.

We're highly impressed with what you get for the price.

We had searched for a web-based program for years; and, thought it was too good to be true when we found Simplicity. Simplicity fits right in without subcontractor heavy business; and, has actually saved us some money that would have been directed towards a computer company for upkeep and storage of our previous program which was stored on our main server. We have been very happy and impressed with Simplicity.

Thoughts on Simplicity Software

My overall experience with Simplicity was really good. They were very responsive throughout the sales process and everyone is very professional. Once we started using the software, we were impressed by the ease of use, and Simplicity's willingness to make changes based on our suggestions. The software is very good. Therefore, I would highly recommend it to anyone in the collection industry.

Overall one the best and will be the best in the near future, if you keep up with the same...

We are extremely happy with the software and are looking forward to our growth alongside Simplicity.