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- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
INNOVATIVE PRODUCT
Avantages
- Indexing, easy to find things in the platform
- Automation, give back time to do business tasks
- Simplicity of Reporting functions
- Easy to implement & deploy
Inconvénients
- Financial Reporting BUG
- Inbox messaging integration incomplete
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Happy customer
Very professional and I have already recommended to anyone using Airbnb.
Avantages
One happy customer! I’m still only about 1/2 done with onboarding but the time I have gotten back from guest communications and writing reviews which are now automated with Guesty, has allowed me to work on more strategic stuff like renovations and marketing for high season. As a small business owner with a full time day job, I can’t tell you how much this service has already helped me. Also, I am consistently getting higher reviews because my customers feel like I am dedicating more time to the with the automated communications. Once I am completely on boarded, I will also bring in consistently higher booking rates since the other connection channels will provide me more visibility to sites like booking.com, TripAdvisor, Expedia... Thanks Guesty!
Inconvénients
I wish I had more time to dedicate to to make it go faster. I would actually pay someone to do it for me.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best Channel Management Software I've used
Avantages
The features all work really well and everything is included that is required to run a short-term rental management business well.
Inconvénients
The price can be a bit high if you're just starting out, but it pays off in the long run
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Life changing system!
Guesty has released me from being tied to an office all day. I can now run my business from my laptop - anywhere in the world! I searched for years to find a system that would actually work & is user friendly for holiday rental managers such as myself.
Avantages
So easy to use & great graphics. The reports I can create for my business & housekeeping tasks are amazing!
Inconvénients
The reports for owners are something to be looked at.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best in class power hosts CRM
Avantages
the more powerful suite. great product and dev team. many features added on a monthly basis
Inconvénients
takes a couple of months to learn this system. highly recommended if you have more than 10 listings.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Guesty = AMAZING
Avantages
After trying for so long to figure how to run my growing bussiness I ran into Guesty and eversince I have a constant smile on my face.
Guesty's end-to-end serivce allows me to sleep better at night, knowing that they have my back and for that I would be forever greatfull.
Inconvénients
I havent encountered any sagnificent cons worth mentioning.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A great combination of Product and People
Avantages
Wow! this product has really helped boost our sales! This platform has everything we need and more..it has allowed us to manage our inventory and achieve better pricing, really happy.
Inconvénients
The reporting! this platform has the ability to give better statistical information and this should be the case. Please create more detailed reports.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
perfect management software
Avantages
Perfect management software i have used.
powerful function
excellent service
fast customer service
upgrade frequently and more powerful
Inconvénients
marketing
need more channel from china
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Guesty makes our lives so much easier
Guest have been brilliant - their onboarding process is fantastic and they are there to help you every step of the way. They care.
Avantages
It is so easy to use and helps automate the numerous processes and communications with guests from one point. It is a reasonably easy interface to use and can be used on any device.
Inconvénients
Nothing much - perhaps less tabs to jump between
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
The only tool to use for Airbnb Management
Guesty has supported our growth as an Airbnb Management business from 30 listings to over 150 in short period of time because the product is just incredible.
The features make our bookings and management of operations much more efficient. Guesty constantly upgrade and introduce new features in order to help us continue to grow and listen to our needs.
Guesty support is fantastic and make them more than just software tool.
Avantages
Easy to use
Features
Support
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
OSCARBNB - Review
Avantages
Functionality, ergonomics, automatic messages and
the responsiveness of our advisor [SENSITIVE CONTENT HIDDEN]
Inconvénients
Nothing, all is correct
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great all round piece of software
Overall it was a good experience working with a company who is a market leader in its industry. Working with [SENSITIVE CONTENT HIDDEN] our account manager was great. She was knowledgeable and helpful in resolving any issues.
Avantages
Very user friendly, great features, great mobile app, good customer service
Inconvénients
Improvements could be made to its invoicing
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great software
Great experience
Avantages
I have 18 properties and Guesty helps me to handle the daily communication and tasks
Inconvénients
so far did not have any bad experiences
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Guesty an amazing software with really useful features!
I am real enjoying working with the Guesty team and of course with the software.
The team is always ready to help us and they are extremely professionals.
The software itself has amazing new features and really useful options.
Furthermore, they are constantly improving the software! So it is becoming bether and bether every day!
Avantages
I am real enjoying working with the Guesty team and of course with the software.
The team is always ready to help us and they are extremely professionals.
The software itself has amazing new features and really useful options.
Furthermore, they are constantly improving the software! So it is becoming bether and bether every day!
Inconvénients
Nothing to say against the Guesty software.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Guesty
Avantages
I love the multi-calendar and other features, it is super easy to use and read regarding properties and rentals.
Inconvénients
Sometimes due to time differences, scheduling can be a minor annoyance.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Product is Good, Massively over priced customer service is Shocking
hate it
Avantages
its decent, but i switched away if the customer service was any good and the pricing was decent may of stayed
Inconvénients
Pirce and Customer service taking 2-5 days to reply to a urgent query with another question. Then taking 5-10 days to reply to the answer
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Zero Customer Support
Poor
Avantages
Nice graphics, big clear fonts, easy navigation, somewhat user-friendly
Inconvénients
There is literally no customer support for small hospitality I guess. I had an issue with login for the last 15 days because the pw reset does not send any reset email and there was no email or anyone I can write to or speak to. I am at a lost on how to respond to the inquiries in my inbox! So, the support could be faster when one is logged in, however, in my situation, it is really a cause for concern.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Saves me time and makes me money!
Avantages
Guesty has been a integral tool to my growth. I am not sure how we would stay organized without it!
Inconvénients
It takes a while to set it up and get going but it is worth it!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Can’t live with out it!!
I have total peace of mind that my guests are communicated with and my calendar is not double booked.
Avantages
I love the multi calandef feature that can be quickly accessed on my phone ..
Inconvénients
I like it all I can’t answer this question
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Really good software
We are getting more bookings. The software is very efficient
Avantages
I really like many functions and the variety of services
Inconvénients
It's a little bit pricely for Poland, but still worth using
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Easy manage, a lot of futures, stabile
More time, more professional image for my guests.
Avantages
Guesty for me is the best channel Manager /property manager on market. Great futures, easy to manage. Good layout and I'll in 100% recommend to other users.
Inconvénients
For me they have one big problem, they don't have app to control my property when I'm not in a from of computer. It will be much easier to manage. Maybe it will be nice if they can expend financial tab.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Amazing system
Their staff is super helpful, they are always willing to teach and solve any question we may have.
Avantages
You can customize it to your own needs and services., They have an app where you can see all your rental properties and forget about making mistakes. It definitely facilitates your life.
Inconvénients
you have to use united rentals if you want to obtain VRBO/HomeAway
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Solid Toolset
I was evaluating software for implementation into an agency of 350+ properties, I was aiming to streamline operations and found Guesty to be good, but not the best, for this.
Avantages
Channel Manager that works out of the box with good mapping to multiple channels including AirBNB & HomeAway.
Inconvénients
I did not find Guesty's automation toolset to be as strong as other property management tools in the marketplace.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Guesty To The Rescue
We started our Airbnb management business last year. With the help of Guesty we have ben able to grow very quickly. We love the customer service from the company. They are quick to answer anything we may need. They are a great resource for any short term rental company.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Success
Avantages
Multi-calendar, Channel Management, Automation
Inconvénients
Some disconnect between software and real life scenarios -- doesn't automate as much as we'd like from a software
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Robust Platform with Excellent Training + Support
Our hospitality management seemed like a daunting task but we are putting everything in Guesty and it's much simpler than we even thought!
Avantages
Guesty does everything we thought it would and more! The hospitality management software will streamline our processes and save us so much time.
Inconvénients
It almost does too much but thankfully the permissions can be configured to keep things simple.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Wonderful service that integrates and coordinates the channels, key control, and scheduling...
Scheduling integration.
Avantages
I really like the integration with multiple channels on the schedule. It makes things very convenient and track-able.
Inconvénients
The most challenging this has been just the time to setup all of the integration. This concept is somewhat new, so there have been several bugs along the way - but the support team is on it.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
From the very beginning I've been impressed with all the Guesty has to offer.
More time to focus on growing my business.
Avantages
Without a doubt, the most impressive feature is the seamless integration with many other property management tools.
Inconvénients
To gain access to the entire suite of what's offered, most importantly the Receptionists service, requires an additional set up fee on top of the 2% markup to the already existing percentage per reservation fee. I think the extra percentage markup is fair; however, the extra set up fee is excessive when most of that can be set up without additional consultation.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
If you run a short term rental company, Guesty is a MUST HAVE
The onboarding process was phenomenal, [SENSITIVE CONTENT HIDDEN] did a fantastic job explaining all the advanced features built into this powerful PMS.
Avantages
Exceptional onboarding staff
Unified inbox
Direct quoting
Advanced analytics
Number of integration partners
Inconvénients
Only have one strip account connected
Lack of accounting integrations
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Makes Property Management so much easier
Avantages
It is easy to use, has lots of features very helpful, making us very efficient.
Inconvénients
I am still doing the on boarding process which apparently takes more than a few weeks, i have not had any problems although i would had liked that process to be faster, but its understandable.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Company great people!!
Guesty is an amazing company. All the team are very professional and take care to look after us and our business. Best decision i've made in the last 12 months!!
Avantages
Everything its changed our lives as a small business so we can focus on growth.
Inconvénients
Nothing i love it!! There is nothing bad i have to say.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Extremely pricey but might be worth it for a large portfolio
Avantages
Pricing features
Automation
Guest Communication
Tasks
Add-on features with other Apps
Inconvénients
The pricing is unbelievable. $1000 onboarding, $60 per property compared to other companies who are $10-$20 each property.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Excellent customer service
Easy implementation and usage. It helps us on a daily basis and saves a lot of time. Outsourced communication!
Avantages
VerY user-friendly and excellent customer service
Inconvénients
Few issues with data, but customer service helps out very quickly.
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
i am working with guesty 10 months
Avantages
the option of sincronize the propeties avaliability
also i like the posibility to see all thr propeties in one screen
Inconvénients
there is no apalication.
some features doesnot work yet.
there is a problem to move between the months at the multiy prpoperties screen/
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Guestly leaves you guessing
It was suppose to solve my rental issues an I dislike it very much.
Avantages
I honestly only liked the customer service. I am using this for my new rental and I am having a hard time with it.
Inconvénients
The platform is not user friendly at all. I find it to be very difficult to follow and I am a smart person.
