Guesty

Avantages

Automated emails, integrative pricing, expenses tracking

Inconvénients

Customer service is absolutely terrible! No phone contact and the help center contains generic responses with no in depth help

Avantages

Seems to be the most powerful calendar management software I could find. Best feature is their GCS service. Also synchronization to Rentals United as well as the ability to publish listings directly from software into channels like booking.com etc.

Inconvénients

User interface isn't great. Also only way to contact customer service is via email. (They are pretty good with responding)

Avantages

​It's easy to use as you have an excellent onboarding process and super-responsive and helpful customer support. Unlike most PMS-es it has a nice UX, which is a big + for the user

Inconvénients

It took me a while to figure out the financial aspect - i.e.,​ invoicing. That might be improved, otherwise all good.

Avantages

I like that you can handle different type of proerties efficiently.

Inconvénients

That still need few time to manage the multi-units.

Avantages

Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic. The analytics section and owner's portal were the two aspects that seemed above and beyond to all others.

Inconvénients

Mobile app does not have all features, but with the amount of things you can do on Guesty, it is completely understandable.

Avantages

Guesty can do everythng you need from a Channel Manager, and more. The automation ranges from blocking out a listing after a booking, to automated messages to guests & cleaners, reports on booking, etc.
Once we have several listings, we will take advantage of the advance features like Yield Management (price setting) and the Guesty Communication Service (GCS - 24x7 answering service).

Inconvénients

It's a little tricky and unituitive in places, but you eventually get the hang of where everything lives/

Alternatives envisagées 

Pourquoi passer à Guesty

Avantages

My Customer Success Manager [SENSITIVE CONTENT HIDDEN] is always standing by and ready to help out.

Inconvénients

All Property managers tend to have love/hate relationship with their PMS. Adding new integrations can take a long time and is not always straightforward. This is the same for any PMS out there though.

Avantages

I love all the great features
> Unified inbox- i can communicate with all my guest from all different booking channels from one inbox.
>On the go app- most of our daily operation can be done on the go on the app- Multi-calendar, guest communication, tasks, and more.
> No over-bookings
>All automation
and much more

Inconvénients

That it's not tomorrow, because I'm sure tomorrow they will add more features.

Avantages

Everything! Especially I really like layout, futures, and stability. I never had problems with this tool and I was a super happy customer. With this software your short-rental business will be automized, your calendars on multiple channels will be integrate and general you'll not complain.

Inconvénients

The price, This system is too expensive for all types, from Vacation rentals till Pro company's, because Guesty charge 3%-5% for each reservation and they charge you also for every cancellation. It's way too much for SAAP platform. Also, you they are not integrate with Trip Advisor and Home away.

Avantages

Highly responsive customer support, consolidated inbox, automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars.

Inconvénients

The reporting tools are a little kludgy and the receptionist service wasn't quite aggressive enough for us from a sales perspective.

Avantages

Customer support is amazing. Only software which have all features: messaging/reservations/payments/tasks and many more. It keeps developing promising better features coming on.

Inconvénients

Al comes at a price, however it worth every penny paid.

Avantages

The software is good but if you have an issue expect no customer support for weeks literally for weeks, you will lose booking and money .

Inconvénients

Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT

Avantages

Automation is great in an industry that rewards you for fast responses. This cuts down on guest communication and some otherwise annoying tasks of updating our clients.

Inconvénients

The integration with Booking.com has been a headache. Twice there were double-bookings. When we tried resolving the issue, customer service was fine, but I don't feel they addressed it with quite the level of seriousness that a problem like this deserves. Especially considering Booking.com does not allow cancellations, even though they were the last-minute booking on top of our 3-month old bookings.

Avantages

Guesty allowed us to double our business in less than a year. With the automation features, we are able to focus less on day to day task and more on growth opportunities. Excellent customer service.

Inconvénients

With the new direct airbnb integration, there is some loss of editing capabilities and settings.

While the app has improved greatly since we first started using Guesty, there is still room for improvement.

Avantages

Guesty has really impressed us manage our properties by helping us cut costs and be efficient.

Inconvénients

Not much to give feedback on because their product is great, but more direct integrations to other platforms would be great.

Avantages

I love that it provides my guests with better customer service than I could give alone. Being able to get back to people in the middle of the night for instance. I love the automation that makes me feel confident guests are getting all the information they need before a stay.

Inconvénients

I find the dashboard for me the owner clunky. I always try to figure out on my own to change things but 9x out of 10 I end up having to email support because it's just not very intuitive for me.

Avantages

They are professionals at what they do, they treat you like family. Great support
team (H*d*r is my trusted angel in the sky)

Inconvénients

They are ahead of the game, maybe the software is too complicated for some to handle
Nonetheless, either you join Guesty or you quit while you're ahead.

Avantages

Guesty has allowed us to automate a large portion of our workflow -- from sending an initial welcome message to utilizing Smart Views to perform payouts. Our Team has been able to focus on more important tasks throughout the day while Guesty does most of the work in the background. The platform is always adding new features, partnering with different softwares or providing new education on the booking channels.

Inconvénients

With any new piece of technology, there will be some minor issues. Whenever an issue has arises, Guesty's team has been diligent about solving the problem. Their support team can be difficult sometimes -- replying with canned answers or not fully investigating the ticket. We have an amazing Customer Success Manager, who always steps in and assists as needed, so the whatever problem we are experiencing is solved in a timely manner.

Avantages

Love how it pulls together all my booking platforms!

Inconvénients

Automations could be more robust and provide more options and filters

Avantages

Guesty is a superb property management system, easy to set up and to use. It allows us to be much more efficient as a company. Great service. Highly recommended.

Inconvénients

Lack of customer service by phone however this is a minor niggle.

Avantages

-easy airbnb integration to multiple accounts
-great support staff 24/7
-easy to create consumer facing website

Inconvénients

we've been on the platform for nearly 4 years and they've been good to us. they're launching new features every week so we're super happy.

Avantages

Best customer support, User friendly, good response time, very responsive and patient with customers, easy to use, etc...

Inconvénients

missing features that Guesty are still working on to improve

Avantages

It allows you to craft your responses to any question you might get.

Inconvénients

It’s pretty user friendly. If you have questions you can call Guesty and they will walk you through the process or send you detailed instructions.

Avantages

Guesty has a lot of great features which improve your daily job. You can set up automation rules like messages, payments or pricing. Thanks to integration with Stipe, I can charge all my guests automatically without any action from my side. Another great option is an ability to changing daily rates on Multi-Callendar in just 2 seconds! I really recommend this PMS!

Inconvénients

It's not the cheapest solution for just a few listings. They're always charging at least €3 for any reservation made, so you have to pay also for cancellations and no-shows.

Avantages

Abundance of features to help automate hospitality services;
Continuous refinement of the product keeps it relevant to industry changes;
Relatively easy process for setting up and maintaining service;
Excellent customer service (especially our case manager)

Inconvénients

New features should go through more rigorous testing before implementation;
Some counter-intuitive features for ease of use.

Avantages

Integration with wide range of booking channels and partnership with other PM tools helps us increase occupancy and revenue. Guesty gives us one tool for reservation management (many booking platforms) and one inbox.

Inconvénients

Takes time to integrate with booking platform via Guesty and Rentals United, but it does work.

Avantages

The automations of messages and reviews

Inconvénients

The unreliability
Lack of support in a crisis

Avantages

Integration with Airbnb was pretty much instantaneous and we liked how the messaging we sent in Guesty went through to the OTA directly.
Easy to set up and has great features including automatic messaging and responses.

Inconvénients

We could not integrate our rooms in Guesty with Vrbo - customer support didn't help at all.
The interconnecting rooms function couldn't work for us as well.

Avantages

Some of the automation features were reasonable

Inconvénients

They are a scam, we cancelled 5 listings in Guesty and had our new host manager create new listings, somehow Guesty was able to import one of the new listings without our consent and then kept charging us commission on cancelled bookings on the unauthorised listing. They still charged us even when we had deactivated all the PMS features.

Avantages

Consolidation of platforms and the single inbox messaging.

Inconvénients

Set up was difficult to ensure proper calendar syncing. But once it was set up, smooth sailing from there!

Avantages

Easy to use software that is constantly improving and very eager to help whenever needed. Kind customer service and openly sharing updates with users.

Inconvénients

They might be able to add some extra functions that can keep you in Guesty totally and do not require you to use the booking platform directly. Not perse a negative, more a possible point of improvement.

Avantages

that I can integrate all my booking platforms in one software.

Inconvénients

in comparison to the competitors, guesty is a bit expensive

Avantages

Application and window base functionality

Inconvénients

1) unable to use the minimum night requirement during the weekends without blocking calendar availability if one vacant weekend night falls between reservations. Right now, my Guesty acct is set up so that Friday and Saturday require a minimum two-night stay. For example, if one reservation is Thursday night-Saturday morning, and another reservation begins on Sunday, Saturday (night) will be unavailable for booking based on the 2-night weekend rule. I have the same minimum weekend night requirement on Airbnb and they have an overriding rule to allow a one-night booking option in these circumstances.

2) There is a price mismatch between Booking.com and Guesty (the cleaning fee is being taxed by Guesty and not by Booking.com). Each Booking.com payment needs to be processed manually outside Guesty.

Avantages

Guesty has all the key features to run a efficient hospitality company. Support via email, phone and direct assistance from account managers is superb.

Inconvénients

Not much on the cons side. Guesty is building out features to help drive operations and performance further. As with any startup company there are growing pains but Guesty takes great care of their customers.

Avantages

Integration into many different platforms
Incredible depth of functionality
Strong recent upgrades in development and staff
Sales Staff and Account Team are very strong, friendly, and available

Inconvénients

When we first bought it, there were some missing features we needed. However, those have all been implemented now.

Avantages

Very user friendly and easy to pick up any new updates.

Inconvénients

Some blips can occur, however, this is not often and can be expected with any application.

Avantages

We like the communication feature where Guesty will literally chat with prospective guests and guide them to the best property.

Inconvénients

Sometimes the calendar can be glitchy and block dates or not let us unblock dates right from the multi-calendar screen.

Avantages

It helps me stay on top of customers activity, Keeping my customers updated on the information they need to make a choice and choose to home for their vacation or trip. Their constant follow-up helps out a lot.

Inconvénients

I do not have a live person to talk to. I am 70 yrs old and would love verbal help. They only have online help, and at times I get a little confused.

Avantages

Easy to use and always helpful staff . [SENSITIVE CONTENT HIDDEN] is the man 👏

Inconvénients

Their help due the difficult times and way of improvement

Avantages

We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.

Inconvénients

More property management features that can give us a true turn-key solution.

Alternatives envisagées 

Avantages

It's easy to use and really user-friendly.

Inconvénients

The support team can be a bit longer to reply and it can cause some frustration especially when dealing with live problems happening at the hotel or on the platforms.

Avantages

Guesty has been a game-changer for my business. Their platform is user-friendly and has allowed my business to work much more efficiently. From the Guesty platform, I can control my 20 + properties. From cleaning & maintenance schedules, automated reservation reports, pricing, calendars, messaging, and much more. [SENSITIVE CONTENT] has been great to work with. Also, the support ticketing system is efficient when questions come up.

Inconvénients

no accounting system for owner statements or owner login

Avantages

The UI was nice. That is about it. They have a ton of features - that rarely work correctly.

Inconvénients

Weekly, and at times, daily catastrophic failures. This company cost me tens of thousands of dollars, run.

Alternatives envisagées 

Pourquoi passer à Guesty

Avantages

It's a very easy and intuitive system, it's great having everything in one software system such as messages, planning for cleanings, bookings, etc!

Inconvénients

Technical issues from time to time, though lately not much at all.

Avantages

Our favourite part is the extensive API capabilities

Inconvénients

Pricing can be a bit stiff when getting to scale

Avantages

The software is easy to use and the team is very flexible in trying to adjust the product to our needs.

Inconvénients

Sometimes messages from Booking.com are not shown in the inbox.

Avantages

Extremely functional
Great customer service
Rapid product development and releases
Powerful integrations and functionality

Inconvénients

Analytics is lacking but it is improving constantly

Avantages

Lots of functionality, their service of answering guests emails promptly, and all the automated messages are awesome. They're also the most competitive in terms of pricing compared to other services.

Inconvénients

I find it hard to find what I'm looking for in their software. Not very intuitive to use.

I used to have problems with them answering guests questions wrong, but that has improved a lot over time. Now they are really good at what they do.

Avantages

support and overall using experience. very good

Inconvénients

missing Expedia integration, coming soon though