Guesty

Avantages

It dies everything we need from our calendar to amazing analytics to automated guest communication, save us time and more

Inconvénients

Nothing its superb, if on the very rare occasion we do have an issue the support is brilliant

Avantages

Generally I like everything what Guesty created for the users. Layout is brilliant, super easy to use. Accesable by phone and without any bugs. They have all necessary futures available on the market and even more than you need.

Inconvénients

Guesty is over priced. Ridiculous high commision and additional costs of cancelation of each reservations. With few properties I have cancelation every single day and that cost me a lot.

Analithycs is too basic, should be much better for this price.

Avantages

Great support Easy to use. Has made our job easier

Inconvénients

Interface is not always intuitive. Could use better interface in areas like selecting properties for a payment processor.

Avantages

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

Inconvénients

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

Alternatives envisagées 

RMS Cloud

Pourquoi choisir Guesty 

July 2019

Logiciel antérieur 

RMS Cloud

Pourquoi passer à Guesty

connectivity to multiple booking sites, ease of use

Avantages

Recommended! Customer care good. GCS is an absolute game changer!

Inconvénients

sometimes tricky to get through to decision makers, but once you have account manager it' a blast. Mine is called [SENSITIVE CONTENT] and I have his direct email.

Avantages

Do not hesitate in making Guesty a part of your business. This company has allowed us to grow from start-up to a thriving Short-Term Rental Management company in record time. Guesty's development team takes great pride in creating the tools and resources we need to operate at peak performance. The customer service representatives are always available 24hrs a day and make our jobs so much easier. Give this company 6 stars!

Inconvénients

CRM and CSSM features would be nice to have but they are in the pipeline and are coming soon!

Alternatives envisagées 

Streamline

Avantages

Guesty has everything you need, task management, reports, multi-units, text messages and emails, auto messages, analytics, direct connections with the main vacation rental platforms (API, 2 ways). Need more platforms? They even have a connection with Rentals United.

They act fast, and develop a lot of new meaningful features, like multi-unit connections, smartlock integrations, ... They also have a lot of strategic partnerships that help to maximize revenue! Like late check-out or early check-in set up.

The support is available and processes issues in a very efficient way.

You won't need more than Guesty, they have everything you need!

Inconvénients

Nothing! When something happens, it is solved quickly.

Avantages

I truly appreciate all of the Guesty features compared to all the others I have tried and have used. They are first-rate and head and shoulders above the rest.

Inconvénients

FRIDMAN PROPERTIES and I are totally satisfied with the products and services of Guesty.

Avantages

Well definetely they did an amazing job at marketing, they sell you a dream, but once you got the keys of your account you are left on your own praying daily that you won't need any help or that you will not run into any issues EVER because otherwise you are done!

Inconvénients

No customer support, very basic booking channel, not integration with google, tripadvisor and basic integration with VRBO, constan issues pushing listing to channels - you can only use STRIPE with booking channel or VRBO is you have any problems using STRIPE guesty is basically useless for you because after spending 1000 USD in onboarding and 65 USD PER LISTING PER MONTH they have less options than other PMS

Avantages

The unified message inbox and app capabilities to manage our listings on the go.

Inconvénients

Looking forward to more visual training materials & courses.

Avantages

It is really user friendly. With great reporting capabilities.
24/7 chat service with agents.

Inconvénients

Expedia/Hotels.com and Google direct integration is really needed. They are working on this now so we are really excited about it.

Alternatives envisagées 

Smoobu

Pourquoi passer à Guesty

They had better pricing and also in time they prove to be super adaptive to our needs. We are working in area with clear seasonal activity so this is extremely important for us.

Avantages

I really like how we can apply automatic messages, integrate them with an OTA so that I do not have to worry about informing each guest that books with me.

The option to view a mutlicalendar is really helpful.

The integrations with other software/ tools such as dynamic pricing and smart locks really bakes this whole project together.

Inconvénients

The time it takes to understand the automations, and updating them properly without making big mistakes.

Avantages

The connection to the new apartment is almost impossible. The support is only via their support website like an email. No chat, no phone, no solution. Just kidding. Not even try this software, useless. I am leaving as well.

Inconvénients

the support answer next day, normally they write they will investigate the problem. Nothing solved

Avantages

This software can handle almost any need.

Inconvénients

Software is great and can be over my head at times, but eventually I understand it.

Avantages

Guesty this company are developing fast , and their custermer service are awersome and respotive .

Inconvénients

Tthe auto-payment with b.com need to improve (price are changing because of the currency )

Avantages

I specially like how it does reach out to guests upon their arrival and to remind them of their reservations, it has helped made good reputation on my small start up.

Inconvénients

Slow response from support sometimes, but its worse for other software.

Avantages

One of the best attribute they company has is they are coming out with new content constantly that make it even better for me the customer.

Inconvénients

The learning curve is a bit much but they help you get on your feet. I have been with them for 2 years and i still have questions, they are right there to help me get the most out of the software.

Avantages

All in one software that ticks all the boxes and allows for less staffing

Inconvénients

High cost and premium features that are extra cost

Avantages

Lower cost, ease of use, lots of features

Inconvénients

Sometimes hard to reach help center, pet fee charges don't seem to reach the different booking channels

Alternatives envisagées 

Rentals United et Lodgify

Pourquoi choisir Guesty 

better platform at a lower cost

Logiciel antérieur 

Lodgify

Pourquoi passer à Guesty

Lower cost and best service

Avantages

The UI looks good and there are a lot of integration options.

Inconvénients

Simple features, like security deposits, function in some channels and not in others leading to a lot of issues. Problems can take months to resolve. Average response time from support can take days. Users will like need the 3rd party integrations just to solve issues that arise out of use of this software. There are no notifications of system outrages, which can be a huge issue when communicating with guests.

Alternatives envisagées 

Hostaway et Lodgify

Pourquoi passer à Guesty

Advertised Features

Avantages

Easy to use
Always improving and staying up to date
If there is a issue they resolve the issue and offer solution

Inconvénients

I don’t have any dislikes. All softwares have issues but Guesty is always improving for the better and they take customer feedback very serious.

Avantages

Easy to use, responsive, intuitive and innovative. This software makes my job 1000 times easier.

Inconvénients

I haven't found anything I don't like yet.

Avantages

Software interface is as clean as it gets and visually great (assuming you have a desktop, no mobile yet...)
The automation engine and integration among platforms is pretty seamless and the company does get to every support request.

Inconvénients

features CONSTANTLY break or glitch out and support seems to disappear in moments of crisis.
Reporting is not accurate with the figures and support tells you different things on different days
WAY TOO EXPENSIVE
SUPPORT IS SLOW AND DOESN'T CARE HOW MUCH HELP/HOW BAD YOU NEED IT.

Avantages

Easy to use
Robust
Outstanding staff and support
Tons of great features
Always adding great features
Guesty is not settling. They are striving to stay on top of this fast moving market and they are excelling.
I've tried other well known PMSs and Guesty crushes the competition.

Inconvénients

Nothing that I haven't heard isn't on the way soon. Not much to complain about. Truly a gamechanging PMS.

Avantages

Guesty was the only PMS that allowed me to handle "Request to book" on Airbnb.

Inconvénients

Guesty's monthly price was higher than other PMS. I found it was worth the price.

Avantages

Easy to use. Very efficient and helpful in organizing the unit inventory managing rates and minimum nights. Outstanding customer support services.

Inconvénients

No cons I can think about. Guesty is very easy to use and all functions are available

Avantages

The best thing about Guesty is the amount of time they save within a working day, keeping everything in one tab, helping us to manage our teams and automate the guest experience whilst keeping it personal. In addition, the personalised support from [SENSITIVE CONTENT] via email and weekly meetings is super helpful, always kind and very patient. With my understanding of Guesty being 0 a few months ago, i now feel incredibly comfortable in the tool and know there's a great support network to reach out to should i need it.

Inconvénients

Nothing as such, just look forward to seeing more features in the future.

Avantages

Use it daily, and it does the job. Our contact [SENSITIVE CONTENT HIDDEN] has been great as he is very quick in getting back to us and answering any questions we may have.

Inconvénients

Like any software there can always be glitches , small thing here and there but overall the system works. Nothing to make you not want use the Guesty Software as your Channel Manager.

Avantages

Guesty is not only one of the most reliable software but also a very easy one to use. The team is always trying to innovate in order to make our workflow faster and easier. We even had the chance to pilot some new innovation with their development team which makes you feel listened.

Inconvénients

Perhaps sometimes the time to to get in touch with the customer service on the chat.

Avantages

A great tool backed by great people.

Inconvénients

There is a little learning curve. But their support site it fairly detailed and their team is eager to assist.

Avantages

Lots of features
Very easy to use software
Initial support to configure very helpfull
API
Easy channel manager
Booking Engine

Inconvénients

Lack on integrated website customization, very limited features.
Can not send invoices or do split payments
No phone support

Avantages

The software is extremely user friendly. Before choosing Guesty, we tested various other PMS options but often felt overwhelmed by their software. We are new to this industry and I felt it would be helpful to have additional training, Guesty was more than happy to arrange until I felt completely comfortable with their product. Love the analytics, has been very helpful in tracking revenue by channel and overall progress.

Inconvénients

It took awhile for me to understand the terminology as this is a new field for me. I think staff were extremely gracious in helping me to understand and provide support when needed.

Avantages

I love using this to manage our properties. We are able to have centralized communication, ease of seeing the properties, scheduling of payments, and much more. It also continues to evolve over time.

Inconvénients

There are a couple of features from the desktop that I am sure will make its way to the mobile app, but currently are not there. They continue to add more features monthly which I do enjoy.

Avantages

Guesty's platform is very user friendly and easy to use. Guesty features a unified inbox to communicate with guests on all channels and it supports numerous automated features that save our team loads of time on a daily basis. From auto-reviews to auto-messages, such as welcome letters and owner notifications, we are able to spend more time focusing on guests and clients and less time on manually sending out emails and notifications.

Inconvénients

The analytics information could be easier to gather. However, I know this is on their roadmap to improve. There are other various smaller issues, but Guesty's support team is quick to respond and implement changes to meet the needs of our business and others.

Avantages

Great customer service, communication team, and user interface.

Inconvénients

It can be tedious to get integrated with new booking platforms such as booking.com and Homeaway. It isn't necessarily Guesty who is at fault. Homeaway is just difficult to get integrated with but Just a heads up, it is tedious.

Alternatives envisagées 

Hostaway

Pourquoi passer à Guesty

Pricing and customer service.

Avantages

i really enjoy using guesty, it enabled me to take my company to the next level professionally and is one of the key tools i needed in order to grow

Inconvénients

glitchy sometimes, especially with the cleaning tasks

Alternatives envisagées 

Hostaway

Pourquoi passer à Guesty

more features

Avantages

What I like best from Guesty is that the integration of accounts is going very smooth. The system has a lot of features and it takes some time to learn how to use them all, but Guesty has a great onboarding team and is really spending a lot of time to help their clients to get onboarded. Every features in the system has a "learn more" button, so if you don't remember how it works just click the button and you can read the explanation. Also the support is fantastic. Guesty answers really quick and the support team is very kind and helpful.

Inconvénients

The calendar for clients is very limited. It only shows availability, but no guest names or number of guests, which should be basic information.

The multi calendar is not standard available for clients. There is a way though to give your clients permission to the multi calendar, but with this permission you also allow your clients to be be able to change prices and block dates, which is absolutely not recommendable.

Avantages

The inbox - ability to reply to guests in one location .

Inconvénients

Revenue management tool - I would like it more based on occupancy and competitor pricing

Avantages

Being able to have a holistic view or my calendar, earnings, performance etc... my favorite thing about this software is the automation and the amount of customization that you can do with automation.

Inconvénients

No problems anymore! 2 years ago there were some bugs in their integration with different travel platforms but since then they have fixed everything I had a problem with.

Avantages

Many features to automate processes like messages, payments, tasks for staff.

Inconvénients

Could be more customizable for homesharing purposes since it's different from all available vacation rentals.

Avantages

I have been using Guesty almost since the very beginning I began investing in short-term rentals. There is no way that I would have been able to scale the way I have without them!

Inconvénients

in the beginning it was a little slow to add new features but things have been speeding up

Avantages

24/7 Guest Services, Excellent data & analytics, Ability to manage all platforms from one dashboard, Direct Booking website.

Inconvénients

Owner's portals and Task functions could use a bit of tweaking to meet their full potential.

Alternatives envisagées 

Hostaway et Hostfully Property Management Platform

Pourquoi passer à Guesty

Guesty was a bit more expensive, but their 24/7 Guest services made the deal for us.

Avantages

The core feature set is comprehensive, and was groundbreaking 3 years ago before there were comparable alternatives.

Inconvénients

Customer service is terrible, the Guest Communication Service is incompetent, and the service is extremely expensive for the value derived.

Avantages

What I like most about this software is its ease of use and its compatibility with our other booking software. It is fast and reliable.

Inconvénients

The downtime at times and the lag on the mobile version.

Avantages

Guesty has allowed us to grow exponentially and save us tons of time on operations at the same time. It has made our company more professional, efficient and productive. The Automation features alone do the work of 1-2 employees.

Inconvénients

I wish we would have found Guesty sooner and not wasted resources trying other software solutions first.

Avantages

I believe Guesty is an incredibly expensive product. They do not display their prices online and it's not a flat rate for every customer. Their rate varies according to what type of meeting you have with their sales team.
I had 3 different meetings with 3 different quotes. There are other PMS systems out there doing what these guys do but much cheaper.

Inconvénients

The price is incredibly high for what they have to offer.

Avantages

Being able to advertised properties in multiple platforms but without the hassle of having to manage different calendars.
The owners portal so my owners have 24/7 visibility of their calendars and bookings.
The tasks feature to manage my cleaners.
The reporting tools

Inconvénients

Not all features are available across all platforms.
The app could be a lot better (i.e. cannot create a task on the go from the app, have to log into the website)

Avantages

Guesty has made property management and Airbnb hospitality a breeze! We’ve been able to automate 90%+ of our processes which has freed up our time to better serve guests and the business. Everything from the software to the customer service of Guesty has been phenomenal and we couldn’t be happier!

Inconvénients

There are some bugs and OTA integration issues that have been less than ideal, but nothing more than you would expect from any software.

Avantages

Guesty helps us scale across multiple cities, via automation and reporting tools, that no competitor can match. Their customer success department is top of the line, our Guesty key account manager is a crucial part of our team now, and she actively helps us scale and simplify our operations day by day. You really feel like they care about you as a client.

Inconvénients

Some features need a bit more customisation.

Avantages

I love the software, I am proud it was made in Israel. I love the Customer Support, their almost immediate reply and solution to any problem, question, doubt, etc. Especially [SENSITIVE CONTENT HIDDEN], he is the 'bestest' Customer Support for North America. Toda Raba Guesty!

Inconvénients

No Cons, I simply love it, and I see they are improving it every day.