Mailjet

Avantages

I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Inconvénients

What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

Avantages

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Inconvénients

Their TOS and enforcement of it is absolutely insane.

One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back.

The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services.

I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

Alternatives envisagées 

Pourquoi passer à Mailjet

Avantages

Preis - aber nur billiger reicht eben nicht, wenn substanziell schadenverursachende Handlungsweisen der Firma Mailjet die Folge sind.

Inconvénients

Der bereits bezahlte Account wurde ohne jegliche Rücksprache geschlossen. Login funktioniert nicht. Es gibt keine relevante Kontaktmöglichkeit. Es gibt keien Möglichkeit, die genutzten Kontaktlisten zu downloaden, abgemeldete Kontakte zu selektieren oder sonstige Nutzung/Auswertung der EIGENEN Kontakte und Kampagnen. Das Verhalten der Firma Mailjet ist absolut unkorrekt und es verursacht einen nicht unerheblichen Schaden.

Avantages

Easy to implement, a drag and drop editor is available to create emails.

Inconvénients

Not easily integrable with other CRM solutions.

Avantages

The price - it was the most competitive on price

Inconvénients

Everything else. There is a reason it's the cheapest. The platform looks like it was developed in the early 2000's, and functions as such. It's extremely click heavy. And major functionality has not worked for over a month with no ETA in sight for a fix. Support took many days to reply, despite promising a response within 24 hours. When asked about a refund so I could go elsewhere once the issue was determined to be on their end and had no fix in sight, they offered a joke of an amount. DO NOT RECOMMEND

Avantages

The API access and the visual email composition

Inconvénients

The cost of product compared with another

Alternatives envisagées 

Pourquoi choisir Mailjet 

Avantages

Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

Inconvénients

The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

Avantages

I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Inconvénients

However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

Alternatives envisagées 

Pourquoi choisir Mailjet 

Pourquoi passer à Mailjet

Avantages

Price and quality is fine, transactional emails arrive well, marketing emails are a bit limited, the tool is easy to implement and take advantage of if you have less than 4k contacts

Inconvénients

Very limited for the free and basic versions, if you want to get more out of it you have to pay more, however, for that it is better to change to another of the competition for that higher price

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à Mailjet

Avantages

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Inconvénients

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Avantages

The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.

Inconvénients

We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.

Avantages

When Mailjet it working, it works to an acceptable level.

Inconvénients

The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet.

Avantages

Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working.
The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera

Inconvénients

Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender.

Avantages

Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective

Inconvénients

UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.

UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)

Navigation is terrible. why are you doing this to us ?

template management is awkward

glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38

Avantages

Very cheap tool. $7.50 per month for up to 30,000 emails.

Inconvénients

Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis.

How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something.

Avantages

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.

The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.

On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Inconvénients

Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Avantages

I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

Inconvénients

That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

Avantages

- cheap, compared to other email marketing tools
- customer support was not that bad

Inconvénients

I would have a lot to write here. Here's a few:
- server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time)
- poor templates, compared to other email marketing tools (no html editing available, only import)
- a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why)
- no auto-clean option for the contact lists
- quite poor segmentation options for the contact lists

Avantages

The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts

Inconvénients

Pricing is little high and application
Layout is little critical.Some functions doesn't work on slow internet

Avantages

For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places

Inconvénients

I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

Avantages

The website gives me the correct information to set up the connection.
Good support service when neaded.
Fast and reliable.
Usefull statistics and reports to download.

Inconvénients

Blocked emails are not always easy to detect what the real reason is.
Sometimes mailjet blocks the email address themselves.
Sometimes the reason is the owner of the email adress, etc.
Not easy to unblock the address that is blocked by mailjet.
There is no control on that, as far as i know.

Avantages

The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features.

Inconvénients

I wish it kept logs longer to help troubleshoot issues after they have happened.

Avantages

Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. Mailjet is the most value-driven software for medium-sized businesses.

Inconvénients

If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it.

Alternatives envisagées 

Pourquoi choisir Mailjet 

Avantages

As we have to be sure that all the mails from our store goes to our customers, we did search for an easy solution. Mailjet is easy to configure and very stable. It was very easy to connect Mailjet with our Storesoftware.
In I think 4 Years of using Mailjet we had to contact the support 1 time, they did help us very well.

Inconvénients

Okay the backend is sometimes a bit confusing and have to click arround to find the things you are looking for

Avantages

One of the first services we found when we searched on Google was Mailjet.
- It super easy sign up. Just fill a form and verify your email..
- There is a very short approval interval time, you can upload your list and then start sending right away.
- Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when.
- Full suite to design emails right on the website.
- Simple email design and all options right on your dashboard.
- Link and verify your domain to use to send emails.
- Per 1000 emails rate is lesser than competition.

Inconvénients

- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions.
- Emails get bounced sometimes even when the recipient address exists.
- Some emails still went directly to spam, so that should not happen.

Avantages

Technical features of platform. Plattform is inuitive

Inconvénients

The support is horrible / not existent. They definitly do not understand customer needs. Here is our latest example:

In our last mailing we worked with an older list to re-engage our older subscribers. In this specific campain we had a bounce rate of nearly 19% (which is without a doubt very high). On Friday Night MailJet deactivated our account without any warnings. By today (sunday evening) it is still not reactivated or working.

This is definitly not what I expect from a professional SaaS company where I have a paid subcription.

Avantages

MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over.

The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Inconvénients

The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.)

In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

Avantages

This is the perfect solution for my needs: I define the email templates in a nice editor, get an ID, and then from my application i just call a command to send that email using the ID, along with my parameters. And somebody else (who is way better than me in this) is taking care of the sending, spam, opened/read etc. It works great, requires very little from my side, looks like it is ready to scale, I'm very happy!

Inconvénients

The email editor is where i spend most of my mailjet time. It is very good, but could be even further improved. Working with variables could be better and easier, validation at the editor could help in avoiding errors later, etc. But again, the tool gets A today, and I'm asking for A+.

Avantages

The thing I like most is that as a service it just works, the end. I have never had any service related issues from Mailjet.

Inconvénients

I hate to say nothing but so far I have had no complaints with the product or the service. So far all has been exactly as promised.

Avantages

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Inconvénients

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

Avantages

it works! even free version is full of features needed by a small online business to run smoothly the every day e-mail needs.

Inconvénients

the user interface can be a little bit better, but this is not so important, after all the perfect software does not exist

Avantages

Freemium pricing structure
Good value for entry-level paid plan
MJML WYSIWYG Builder
Data-merge into stored templates
Email address shortcut to send to entire mailing list

Inconvénients

There seems to be some question about the definition of a transactional message. My client's emails that resulted from visitors filling a form (a transaction, I would say) were blocked based on content filters and the support team didn't have a really good answer as to why, other than quoting their policy that the service is for sending bulk or transactional messages only. This issue may have been cleared up in the meantime.

Avantages

Mailjet is one of the best tool for Email Management. You can customize and send emails to your clients or users. User can track each email activity that they have sent for business growth.

Inconvénients

Not for the beginners, you must need to learn about email marketing before using this software.

Avantages

Easy to set up and configure for multiple delivery platforms, and consistently reliable. Excellent delivery rates.

Inconvénients

Reporting can be a little out of sync sometimes, a minor issue in the scheme of things. Reporting granularity could be better, i.e. more detail

Avantages

Ease of importing existing lists
Ease of setup
Ease of use

Inconvénients

Mobile version needs some work (or an app)
Subscription forms need some work.
Mailjet needs to be more proactive with their third party integrations.

Avantages

Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Inconvénients

Can't easily add/remove members in a mailing list. No DKIM off the bat.

Alternatives envisagées 

Pourquoi choisir Mailjet 

Logiciel antérieur 

Avantages

Software is just ok, but a bit clunky, battle to get it to work as it should

Inconvénients

The customer service is awful, unhelpful and unresponsive

Avantages

Ability to search by email address to see the list of emails sent. What's great is that it shows the email subject and status so you can show what was sent, when and when it was delivered.

The hooks are ok

Inconvénients

Very manual process to get someone unblocked and can be slow.

If they are blocked, you still get charged for the email. The email doesn't get queued, so it's lost...

We've also had a problem with our server config so that it sent thousands of email requests to an email address that didn't exist (the mx record didn't even exist!!). We didn't receive an alert of this and got charged hundreds of pounds.

We note that with SendGrid we can just click a button to unblock someone. Saves so much time and makes our clients happy. We're considering swapping to be honest; but they don't show the email subject

Avantages

This product is so easy to use, the price is right, the customer support is outstanding.

Inconvénients

Sometimes it takes a bit of time to find what you are looking for in the portal but once you are accustomed to the setup it goes much faster.

Avantages

I like that Mailjet is very simple to use. It has a clean interface, great documentation, beautiful email templates, and we can create our custom email templates as well.

Inconvénients

There is no cons. There is nothing wrong I can think of, and I believe Mailjet team is doing a great job with their platform.

Avantages

Mailjet è un ottima piattaforma per l'invio di email. Personalmente lo utilzzo per l'invio di email transazionali. L'invio delle email viene garantito praticamente al 100% ed è possibile tenere traccia di ogni singolo invio controllandone lo stato e l'avvenuta ricezione e apertura.Otiima anche la possibilità della creazione di sub-account.

Inconvénients

Bisogna fare molta attensio che le mail non siano inviate ad utenti sbagliati perchè si rischia che l'account venga bloccato.

Avantages

Free tier is available
API is available

Inconvénients

Service becomes unstable once you downgrade your account

Avantages

Mailjet is a very easy to use platform with very striking features, where I can observe all the results of the campaigns that are carried out, which allows us to use all the past content that is stored securely, all this historical we analyze it and We use to optimize our future strategies. A very interesting feature of this system is that we can send transactional and marketing emails from the same platform without incurring additional expenses.

Inconvénients

I suggest that the customer support provided by Mailjet can be improved in the advisory aspect, however this does not prevent it from being considered a platform that is well structured.

Avantages

- Easy to handle
- Reliable
- Affordable
- Clear instruction for the necessary DNS settings

Inconvénients

The handling of the sender domains could be easier. You have to save a txt file on your homepage and this was in our case not easy to organise.

Avantages

I've used both SendGrid and MailChimp in the past, but I have to say MailJet nails both email drip campaigns and SaaS email send-outs (like Sign-up, Forgot password) magnificently. This allows us to run our SaaS application using MailJet, and automatically handle drip campaigns for Patch updates and Newsletter without using CSVs to move subscription lists between systems. One-stop shop for email.

Inconvénients

The previous campaign flow was a little counter-intuitive in terms of UX, but this has now been fixed since a couple of months.

Avantages

Mailjet is quite fair in price, good technically, good API, good and easy to use admin interface.

Inconvénients

Support only by email.

Avantages

Better DX to integrate, familiar user interface, better analytics, honest pricing, ability to send SMS. If you want to send a bit of email using a webhook and an API call, this should work. If you're sending a large number of campaigns, that could affect your email list size due to the lack of functionality around campaign parameters for re-engagement.

Inconvénients

MailJet does not want customers to use them as a database engine. Like the audience...you can't. MailJet does not allow you to access that data.

Avantages

Hassle-free and fair limits on the free plan, with well-priced upgrades for running specific campaigns. Great deliverability as well.

Inconvénients

Couldn’t find a way to see what unverified email addresses were being tried on our account as sender addresses (so we couldn’t fix those wrong outbound email addresses)

Alternatives envisagées 

Pourquoi passer à Mailjet

Avantages

The UI is clear and the configuration process is very straightforward. I use it primarily to automate notifications from a DVR and it works perfectly.

Inconvénients

During my regular use, I haven't come across any difficulties. The setup process for the app that I am currently using was very simple to implement.

Avantages

Cost effective, a lot of features that seems perfect on paper
Really nice delivery, and RGPD friendly
Nice API and transactionnals terms.

Inconvénients

This tool dont work.
Back office is slow, it cant take 2-3 minute to go to your campaign.
Automation is completly random. It send mails to random time (even at night) sometimes it had send wrong link in my emails. If you are a real professionnel, dont use it.