OpsGenie

Avantages

- very straightforward incident tracking
- immediate alerts sent to commanders and people to ensure collaboration leading to resolution
- mobile alerts to ensure people are notified even when they're away from their desktops

Inconvénients

- mobile alerts can be annoying sometimes

Avantages

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Inconvénients

the user login, some fields for teams webhooks are not listed

Alternatives envisagées 

Pourquoi choisir OpsGenie 

Pourquoi passer à OpsGenie

Avantages

I love how customizable the on-call schedules are, and the integration with monitoring tools is seamless.

Inconvénients

The mobile app needs improvement for better usability on the go, and the interface can be a bit overwhelming for new users.

Avantages

It integrates seamlessly with various monitoring, ticketing, and collaboration

Inconvénients

Opegenie's cost can be high for some small businesses and startups

Avantages

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Inconvénients

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Avantages

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Inconvénients

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Avantages

The ease of setup and user-friendly interface for alerts and scheduling

Inconvénients

It can at times be a little slow on the web interface

Avantages

I get instant notifications when an issue arises, allowing me to resolve it quickly.

Inconvénients

The cost can quickly add up if you need more advanced features and integrations.

Avantages

rich options provided to users, many ways to respond the incidents

Inconvénients

if it can integrated with some IA to create the postmortem, that will be perfect

Avantages

Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts

Inconvénients

Fixing rotations at times gets so complex

Avantages

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

Inconvénients

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

Alternatives envisagées 

Pourquoi passer à OpsGenie

Avantages

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb.
We can easily find any required data using this app if it is available in its database & if it is configured.

Inconvénients

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Avantages

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Inconvénients

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Avantages

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Inconvénients

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Avantages

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Inconvénients

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

Avantages

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

Inconvénients

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Avantages

Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Inconvénients

Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

Avantages

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Inconvénients

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Avantages

Functionality is the main thing I like about this product. It is crystal clear and transparent.

Inconvénients

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

Avantages

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Inconvénients

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.

Avantages

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Inconvénients

I haven't anything so far that I dislike.

Avantages

Easy to use, reliable, intuitive, on call schedules

Inconvénients

Setup can be very cumbersome, but it is worth doing right

Avantages

It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping.

Inconvénients

There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override.

Avantages

We were able to get a really good Pricing and Number of integrations is awesome

Inconvénients

Navigation within the Menus are bit of a learning curve

Avantages

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Inconvénients

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level