OpsGenie

Avantages

- very straightforward incident tracking
- immediate alerts sent to commanders and people to ensure collaboration leading to resolution
- mobile alerts to ensure people are notified even when they're away from their desktops

Inconvénients

- mobile alerts can be annoying sometimes

Avantages

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Inconvénients

the user login, some fields for teams webhooks are not listed

Alternatives envisagées 

Pourquoi choisir OpsGenie 

Pourquoi passer à OpsGenie

Avantages

What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.

Inconvénients

Relatively limited options to customize alerts and other aspects of the tool.

Avantages

I love how customizable the on-call schedules are, and the integration with monitoring tools is seamless.

Inconvénients

The mobile app needs improvement for better usability on the go, and the interface can be a bit overwhelming for new users.

Avantages

It integrates seamlessly with various monitoring, ticketing, and collaboration

Inconvénients

Opegenie's cost can be high for some small businesses and startups

Avantages

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Inconvénients

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Avantages

I get instant notifications when an issue arises, allowing me to resolve it quickly.

Inconvénients

The cost can quickly add up if you need more advanced features and integrations.

Avantages

Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts

Inconvénients

Fixing rotations at times gets so complex

Avantages

The ease of setup and user-friendly interface for alerts and scheduling

Inconvénients

It can at times be a little slow on the web interface

Avantages

rich options provided to users, many ways to respond the incidents

Inconvénients

if it can integrated with some IA to create the postmortem, that will be perfect

Avantages

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

Inconvénients

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

Alternatives envisagées 

Pourquoi passer à OpsGenie

Avantages

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Inconvénients

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Avantages

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Inconvénients

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Avantages

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Inconvénients

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Avantages

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

Inconvénients

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Avantages

Extremely easy to use.
Configuration options are clear and simple to setup, but extremely powerful.

We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage.

Inconvénients

So far it has met all my needs, no cons.

Avantages

Excellent Work Management, Great Incident Management and good time tracking feature.

Inconvénients

Pipeline issue occurs often, CD pipeline is not great and devops board drag and drop is not accurate.

Avantages

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Inconvénients

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Avantages

Functionality is the main thing I like about this product. It is crystal clear and transparent.

Inconvénients

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

Avantages

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Inconvénients

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.

Avantages

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Inconvénients

I haven't anything so far that I dislike.

Avantages

ease of use, it has wide options of integration, very easy to integrate with other tools, good support, website experience is nice, it is fast.

Inconvénients

we have thousands of alerts, searching those with some criteria is difficult sometimes, search pattern doesn't work well or at least I don't know how to search there.

Avantages

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Inconvénients

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Avantages

Good possibilities in terms of choosing notification medium and also the ability to set yearly settings is a big plus.

Inconvénients

the app could be improved as it is quite minimal and also more admin rights to be accessible would improve the whole experience.

Avantages

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one.
Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

Inconvénients

One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound!