PagerDuty

Avantages

C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité

Inconvénients

Quelques soucis de connexion au début , si non c'est un très bon logiciel

Avantages

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Inconvénients

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Avantages

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

Inconvénients

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

Avantages

We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball.

Inconvénients

The services, teams and escalation policies is very confusing and hard to set up at first.

Avantages

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Inconvénients

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Avantages

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Inconvénients

Nothing really. The pricing is fair, the reliability is flawless.

Alternatives envisagées 

Pourquoi passer à PagerDuty

Avantages

Easy to setup.
Trigger alerts via emails.
Good interface.
Integrates easily with MS Teams.
Rotating schedules for multiple team members.
Easy to make schedule exceptions.
Easy to acknowledge alerts via email, phone, app or SMS.

Inconvénients

I can't really think of any Cons.
I really enjoyed getting this setup and benefiting from the easy alerts.

Alternatives envisagées 

Pourquoi passer à PagerDuty

Avantages

From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out.

Inconvénients

On the surface, it seemed to basic a tool for our needs causing us to research other more expensive tools.

Avantages

I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice.

Inconvénients

I did not like the UI, found it a bit cluttered and confusing.

Avantages

PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place.

Inconvénients

Integrations can be tough and confusing to make happen is the one big gripe I have with PagerDuty, some times it feels like there isnt a single standard.

Alternatives envisagées 

Avantages

Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number)

Inconvénients

The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options

Avantages

Easy to configure team schedules for on-call personnel, giving the ability to fine-tune critical, high, medium and low level alerts in terms of who, how fast and via which communication channel shall receive the alert.

Inconvénients

Honestly - I am happy with PagerDuty and cannot think of something that I didn't like about it so far

Avantages

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

Inconvénients

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

Avantages

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Inconvénients

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.

Avantages

What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.

Inconvénients

The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)

Alternatives envisagées 

Avantages

Escalation matrix. Easy to use. Multiple integrations with the market available critical tools.

Inconvénients

It was wasy to integrate. Up and running in short span of time. All good.

Avantages

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed,
we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest,

Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Inconvénients

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Avantages

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not,

so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise

there are different type of alerts hards and soft, so we can set different notification methods for both,

supported notification mediums, phone call, SMS, app notification, email etc..

We can add note for all alerted insedents,

we can see the history of alerts and to come to a conclusion and fix it for a long term,

they have a great support team

Inconvénients

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

Avantages

I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software.

Inconvénients

Too many e-mails generated out to support groups

Avantages

Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that.

Inconvénients

Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support.

Avantages

Pager Duty consists of quite simple set up. It provides quick alerts for all sorts of incidents. It is integrated with the most common and famous monitoring and technology sites which is considered to be the most interesting feature. This is the straight forward app that works very well. It's feature of text messaging and phone call are equally helpful. Simply by login on call process, one can easily see schedule for all the team workers involved.

Inconvénients

There are not any downsides of this software. One of the issue is setting up escalation levels in the beginning seems to be difficult. While integrating our support, it takes quite long time to make sure whether it is working correctly.

Avantages

Easy to setup, de-facto standard for incident management and on-call rotations.

Inconvénients

Expensive, and the on-call schedules with overlays are a bit confusing.

Avantages

PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free.

Inconvénients

The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money.
I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only.

Avantages

I have been using this application for over 2 years now and we use it to monitor our production batch over night. i have never seen this application has missed to alert any failures. Tracking and resolving the incident are very easy.

Inconvénients

Mobile applicatiom is not good as web application. No flexibility on swtiching on call persons quickly.

Avantages

Reliable. We rely on Pager Duty to keep our downtime to a minimum and we've never had complaints with it and PagerDuty itself always seems to up and alerting us in a timely manner. The alert channels are highly customizable and there are enough options to suit anyone's communication style.

On top of this, they keep innovating without disrupting the core functionality.

Inconvénients

I would like to see more breakdowns and slices in metrics and charts by service, alert type, alert source, etc.