En savoir plus sur TOPdesk
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TOPdesk - Prix
TOPdesk n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de TOPdesk est disponible à partir de 77,00 €/mois.
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- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Topdesk experience in education
Great product! Easy to use. Can be expensive when using many operators.
Avantages
Flexibilty and ease of use for endusers.
Inconvénients
Sometimes to much flexibility and thus complex to manage.
Réponse de TOPdesk
Hi Jeroen,
Thanks for sharing your thoughts with us! It’s great to hear that you appreciate our ease of use and flexibility. We understand that too much flexibility can sometimes add complexity, and we're continuously working on ways to simplify our tool.
Best, Team TOPdesk
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best ITSM available
Avantages
TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours.
Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless.
Inconvénients
No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.
Pourquoi choisir TOPdesk
ServiceNow is very hard to set up, need (expensive) consultancy for a lot of things and you need to know every process in detail. TOPdesk is far more flexible and easy to implement.Logiciel antérieur
ServiceNowPourquoi passer à TOPdesk
Planon sucks at IT. It's a bit better than TOPdesk on facilities but overall it's just less interesting. Freshdesk lacks basic functionality, they integrate well but I like having everything in one tool.Réponse de TOPdesk
Hello David, thanks for your detailed review! We're thrilled to hear you find TOPdesk easy to implement and appreciate the asset management module and automation possibilities. We also value your feedback on our reporting capabilities and we're continuously working on improvements. It's great to know that you chose TOPdesk over other alternatives for its flexibility and ease of implementation. Your support means a lot to us!
Best, Team TOPdesk
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great system with clean user interface
The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.
Avantages
Simple user interface and easy to implement with minimal prior knowledge.
Inconvénients
Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
Pourquoi passer à TOPdesk
Better functionality and more confidence in their team.Réponse de TOPdesk
Thank you Joe for taking the time to share your experience with us so far. We really appreciate the effort!
Best regards,
Team TOPdesk
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Topdesk review
Overall I am very satisfied with the use of Topdesk. There is also internally satisfaction, and even more departements ate being connected.
Avantages
Creating and following requests works great. Also the self service portal is very useful in the organisation to submit a request to the correct departement.
Inconvénients
Configurating the Self Service Portal could be more flexible. For example field becoming visible on other fields and the formatting of fields.
Réponse de TOPdesk
Hi Ron, thank you for your review! We're glad to hear that TOPdesk is beneficial for your organization and that the self-service portal is proving useful. We appreciate your feedback on making the portal more flexible - we're always looking for ways to improve. Thanks again for your input, and we look forward to continuing to serve your needs. Best, Team TOPdesk.
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Simplifies life at the IT service Desk
For dropping request and tickets and solve them it is the platform to be.
Avantages
Simple to use, lot's of easy to use buttons to navigate. With templates and best practices
Inconvénients
It's just a platform that simplifies life at the IT service desk. People can drop their requests and tickets and the IT service desk can solve them. For assetmanagement is this platform not good enough.
Réponse de TOPdesk
Hi Pieter,
Thank you for your review! It's great to hear that you're enjoying the simplicity and navigation options of TOPdesk.
We're sorry that the Asset Management feature hasn't fully met your needs. We've actually rolled out some updates to this feature in 2024. You might find our recent blog post on these improvements helpful: https://www.topdesk.com/en/blog/3-new-asset-management-features/
Our local support and consultancy colleagues are also here to help if you have any questions or need further assistance to get the most out of the Asset Management feature.
Best,
Team TOPdesk
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
TOPdesk: An Extensive ITSM Tool
Avantages
Configurability
Customizability
Support of TOPdesk
Inconvénients
No option to give users/clients a way to create their own account to access the SSP
Alternatives envisagées
JIRA Service ManagementPourquoi choisir TOPdesk
To standardise optimise and automate, while ensuring scalability and ISMS/ISO27001 conformity regarding Change Management and reporting on thatLogiciel antérieur
Zendesk SuitePourquoi passer à TOPdesk
Most integration and workflow options compared to the others. Overall best price valueRéponse de TOPdesk
Hey Wijnand, we appreciate your review! Good to hear you're enjoying TOPdesk's adaptability and our support.
Your feedback about user/client account creation is noted. It's really helpful as we strive to improve.
Best, Team TOPdesk.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
TOPdesk as ITSM tool
Avantages
Look and feel, easy to use. Team cooperation
Inconvénients
Some features cannot be customized (saas)
Réponse de TOPdesk
Hi Sven, it's great to hear you find TOPdesk user-friendly and helpful for team cooperation. Your feedback on features' customizability is appreciated as we're always aiming to improve. We're glad that TOPdesk's ease of administration, product knowledge, and cost reduction led you to switch. Thanks for your input! Best, Team TOPdesk.
- Secteur d'activité : Relations gouvernementales
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Topdesk user review
The people are nice and professional.
Avantages
Implementation and amendment in the way you (and your organisation) you like
Inconvénients
The windows are changing, so you cannot use your printscreens anymore
Alternatives envisagées
PlanonPourquoi passer à TOPdesk
Costs, posibilities and implementationRéponse de TOPdesk
Hey A. V.
Thanks for your review - we’re happy to hear that you enjoy our easy implementation and flexibility! We appreciate your feedback about not being able to printscreen. We’re always aiming for improvement, so this kind of feedback is helpful for us to see where we can focus our efforts.
Best, Team TOPdesk
- Secteur d'activité : Politique publique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good supplier
It's a very good supplier and they have short lines.
Avantages
It's a very stable application and there's a good ondersteuning
Inconvénients
Some of the modules are not very userfriendly
Réponse de TOPdesk
Hi Marly,
Thanks for sharing your feedback with us! It's great to hear that you appreciate our support colleagues. We’re sorry to hear that not all modules are as user-friendly as you’d like. We’re here to help if you need us, and this kind of feedback is always handy for us so we can continue to improve.
Best, Team TOPdesk
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customisable incident management
Avantages
Very customisable to suit any purpose so we can create many branching categories for escalation and redirecting requests
Inconvénients
Can be a little un wieldy if you have many different categories for end users to find what they need
Réponse de TOPdesk
Hey Fran,
Thank you for sharing your feedback! It's nice to hear that you appreciate TOPdesk’s customisation capabilities. We're sorry to hear about the difficulty your end users have in finding what they need. We appreciate your input as it helps us identify areas for improvement.
Best, Team TOPdesk
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Saas Topdesk
Avantages
It's easy to use, very user friendly and to configure flows and design a self service portal.
Inconvénients
That features to connect topdesk with azure are not standard
Réponse de TOPdesk
Thanks Sander for sharing your experience and feedback. We really appreciate it.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Worth a try and certainly a look
Avantages
Easy to use and implement. Easy to get support
Inconvénients
At the moment I really could not say that
Réponse de TOPdesk
Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Application for overall use!
Perfect tool for incident and change management with a great Selfserviceportal
Avantages
Self Service Portal works perfect for users
Inconvénients
Combination of workflows to 1 change does not work
Réponse de TOPdesk
Hello Stefan, thanks for your awesome review! It's great to hear that you're finding our Self Service Portal useful.
Sorry to hear about the workflow issue. We're on it and your feedback really helps. Best, Team TOPdesk.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Easy to manage
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
Avantages
It is easy to make your own environement.
Inconvénients
Nothing really! We are very happy with the use of the modules we use.
Réponse de TOPdesk
Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing!
Best, Team TOPdesk
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
TOPbest!!!
Avantages
The ease to learn the basics of the software
Inconvénients
Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.
Réponse de TOPdesk
Hey Remon,
Loving the wordplay in your review - TOPbest, that's what we aim for! Glad to know our software's basics are easy to pick up. We've taken note of your point about documentation - we're on it. And yes, our service desk is always ready to assist you.
Best, Team TOPdesk
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
IT Services and Technical Support technician/Team leader
Its great for logging incidents and requests. The Self service portal is easy to use for customers, and can be used in any organizational process.
We have been using this product since 2008 and it has improved with each version. We hope to eventually move to the SAAS version.
The New Asset Management module has been a great innovation and is very simple to set up and configure.
Overall this product is easy to use and will support all processes that an organization may use.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Customer support is second to none, and they are always polite and professional.
Avantages
It's ease of use, not just for the customers, but for operators too.
Its easy to customize for your organization.
Constantly under development and they listen to the requests of their users.
The New Asset Management Module is easy to use and customize. This has been a great innovation and development.
Great customer support, which is really important.
Inconvénients
Its modular based and this can bump up the initial price if you require other modules.
The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly.
The Forms module has been a great free addition, but it needs more work on to be fully functional, templates could have been provided.
Change Management module can be very daunting to use.
Réponse de TOPdesk
Thank you for sharing this experience as a long time customer! We look forward to many more years to come Rudy.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Service excellence experts - supplier as a business partner
TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.
Avantages
Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.
Inconvénients
Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.
Réponse de TOPdesk
Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Super Functional Tool For Ticket Management
Avantages
This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes. This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload. The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently. Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
Inconvénients
The worst part about topdesk, is learning how to use it. Most people will love their experience with using it, however, getting to grips with it can be daunting and off putting. There is no easy way out though and it does require very basic minimal technical knowledge.
Réponse de TOPdesk
Hi Juber, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Review TOPdesk
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves. Creating a ticket in TOPdesk is easy. In addition, you can design TOPdesk entirely according to your own taste. Changes are therefore made in no time. You also have the option to generate reports. This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
Avantages
TOPdesk is very easy to use. The software is full of useful functionalities. In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product. This is very nice. TOPdesk is suitable for both large and small companies.
Inconvénients
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
Réponse de TOPdesk
Hello Robert,
Thank you for taking the time to write this review. We really appreciate it. If you have any questions in the future feel free to contact us. We are always happy to help.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Training at Manchester office
Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
Avantages
Attended the Manchester office for training to improve our knowledge of the system. Will was an excellent tutor who explained the system in simple terms at an acceptable pace. The software is extensive and simple to navigate where we were able to find solution to all the tasks such as standard forms for easy entry of issues and requests along with the production of reports.
Inconvénients
Nothing that I can think of.............
Réponse de TOPdesk
Thank you for your review Gareth! I'll be sure to pass the compliment to Will.
- Secteur d'activité : Machines
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
TOPdesk Change Management
Registration of a lot of company assets.
Loan registration
Automate processes for tasks for operators in TOPdesk
Avantages
Change Management is a nice product for automate processes for onboarding for new Employees en company Assets
Inconvénients
To set your specific function is sometimes difficult.
With help of TOPdesk support you can set a lot of functions. They are very helpfull.
Réponse de TOPdesk
Hi Johan,
Thank you for the review. We really appreciate it.
If you have any questions feel free to contact us.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Separation of different teams within TOPdesk works very well so that they can manage their own...
TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.
Avantages
Self-service Portal is very good, particularly with the latest version. If you populate the knowledge base well, users can often find the help they need before needing to raise a call
Inconvénients
The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria
Réponse de TOPdesk
Thank you very much for your review Shari. We really appreciate it!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Views of a Delivery Manager
The consultancy period thus far has been superb.
Avantages
What appealed particularly was the Tabbed GUI. This makes working on Parallel tasks much easier. In addition the comprehensive feature list covered both the needs of out IT SUpport Team and our Facilities team.
Inconvénients
The restriction to just 2 levels of an item. e.g. Main and Sub Category, Branch and Sub Branch. However we have manage to work around it.
Réponse de TOPdesk
Thank you Chris!
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
TOPdesk User Support
Very positive with great flexibility and incredible support.
Avantages
Flexibility within the tool, vast array of modules.
Inconvénients
Project management could do with expansion to support more agile approach
Réponse de TOPdesk
Thank you James.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Topdesk - Thinking Solutions for Education
Avantages
The UI of Topdesk is one of the best & modern UIs that I have seen, the ability to have tabs within a single Topdesk page helps operators to have multiple calls open simultaneously. The API provides an easy way for bulk updates to items in TopDesk to be applied.
Inconvénients
Duplication of workflows for events and actions between 1st and 2nd line call management, would be nice to be able to have shared events/actions that are consistent between both 1st & 2nd line calls.
Réponse de TOPdesk
Hi Nick. Thank you for writing this review. We really appreciate it!
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