TravelPerk

Avantages

With little training on the use, it was very easy to pick up the knowledge on how to use the TravelPerk tool. Easy to search for flights and hotels and keep track of my travel.

Inconvénients

I need to use the phone app more, but so far all features have helped manage my travel with ease.

Avantages

We can easily book each element of our business travel in one convenient app. We can see what is in policy and what not.

Inconvénients

On flights I was not able to select seat. Also some flights were missing and I had to book directly

Avantages

Ease of use and speed of booking. It was a pleasure to see my choices and options on the screen and be able to select what i needed to use.

Inconvénients

hotel look up function. It is always so difficult to locate the hotel on a map and map the distance to an event or location.

Avantages

Stabile working, you can log in everywhere

Inconvénients

nothing, I like the software very much.

Avantages

Working with everyone at TravelPerk has been great. From answering initials questions, through implementation, and during use. I think their biggest strength is their team. Having another group to help with logistics and answer questions is fantastic. They're great at helping answer questions, and make adjustments as needed. It takes a lot of worry out of the process.

Inconvénients

Visually it's not as intuitive as I would like. And sometimes after we book flights, it's hard to share all of the details with other team members.

Avantages

UI is beautiful you can tell how much work has been put into their web interface and the simplicity of booking trips is stunning.

Inconvénients

Sometimes, their suppliers (Hotels) will insist that you pay your room before leaving although it has been paid already. Adding a function in the APP/ confirmation E-mail with the voucher so you can show it to the hotel would be perfect.

Avantages

convenient way of booking travel plans and payment is direct.

Inconvénients

less attractive and no coupons or discounts. Sometimes the credit cards expire facing issues to employees.

Avantages

Ease of use. I use the service for business and rotation travel. Every time its been my service of choice.

Inconvénients

None. I found the site clean and clear to use.

Avantages

I used to book my flight tickets to switzerland and was all very easy

Inconvénients

Train tickets could include maps and routes in a google maps fashion

Avantages

- Easy to use, new users can use it without complex training.
- It integrates with the existing flow and adapts to the existing needs.
- It can be accessed from multiple platforms.

Inconvénients

- There is no search by airport acronym.
- The home page is too simple and lacks a section for alerts or important information.
- The home page could have links to quick help, FAQ or similar.

Avantages

Given how there are almost no boundaries today, being able to book travel online through the company you work for is essential. Travelperk allows just that. I've used it through my company and through an event organizer when I was invited to speak. Flawless experience beginning to end .

Inconvénients

It might be that I don't know how to do this, but I've tried searching for stays where I been before through TP and it doesn't bring them back. If there's another way to find those, then I don't know it :) but it would be great to see Hotel Goldmarie in Berlin as a first result when I search for it, instead of using it as a starting point.

Avantages

Fairly automated option for manging your business trips

Inconvénients

Poor customer support, they are just a reseller, not bearing any responsibility for possible issues.

Avantages

The ease of the website, the help functions and not having to go back and forth with an agent all the time. You can see things in real time, booking is right away and the cost is right there to compare!

Inconvénients

In the hotel section, you can't read reviews of the properties, so I often go to my phone to check reviews.

Alternatives envisagées 

TeamViewer Remote

Pourquoi choisir TravelPerk 

One of the major reasons we switched was the hotels that were supposed to be prepaid were not prepaid and the guests were then at the hotel having to pay for rooms that they thought were already pre paid.

Pourquoi passer à TravelPerk

One of the reasons was the 24 hour support from TravelPerk.

Inconvénients

sehr schlechter und inkompetenter Telefonsupport, Lange Wartezeiten auf dringende Anfragen. TEUER und UNFLEXIBEL.
unter dem Strich, unbrauchbar für Business-Trips

Avantages

It’s the better way to check train, flight, hotels availability with few clicks

Inconvénients

There are not a complete lists of train to booking vs official train sites. Sometimes the number of trips available are less than the ones pubblished on official platforms

Avantages

The user experience is very positive: the navigation, the steps when you create an event, a trip, when you invite a new user or archive an old one. Is very easy to complete your settings and deploy your company policies and approval steps.There's a special kudos for the support team: changes, cancellations, time modifications, dates, upgrades... all these are very common, but the support team is always there to help you by chat, by email and they always have a solution.

Inconvénients

Basically, there's nothing to complain about. THe product is always growing, the product team is available to receive comments and chat about new features and impressions. Your agent manager is available 100% and you can ask all that you need.

Avantages

Ho usato questo programma tempo fa per un viaggio, molto accurato e veloce nei pagamenti

Inconvénients

Molto costoso se si ha intenzione di farsi una minivacanza

Avantages

Easy to review and use. Provides good services. trusted

Inconvénients

No negatives appeared. The app is excellent

Avantages

Easy and friendly use of the app. Very comfortable and fast for the seek.

Inconvénients

The first time that I looked for travel the app didn't show me results by train and had to exist few.

Avantages

La facilidad de uso y la atención al cliente cuando la necesitas. La herramienta es muy facil usar y los informes son geniles, especialmente el de huella de carbona.

Inconvénients

La facturación…que está provocando algunos lios en el backoffice por los impuestos de los viajes internacionales.

Avantages

La facilidad para realizar las reservas y la gestión de estas es muy sencilla. Por otra parte, desde móvil tiene un diseño genial y manejable que la hace muy sencilla de usar.

Inconvénients

Cuando hemos tenido algún inconveniente el servicio de atención al cliente a veces es algo lento.

Avantages

I have paid for what I was told was a weeks accommodation at a range of hotels but I can’t get a location nor dates and the deal offers 3 days only. Not what was advertised. Also boho cruises are few and impossible to get, especially for front line staff when leave is not flexible. A complete waste of time and money.

Inconvénients

Can’t even use the money I have paid, feels like a scam

Avantages

I find TravelPerks easy to use when booking travel for multiple people, or for trips that require multiple locations or services (such as hotels, transportation, etc)

Inconvénients

I have found that it occasionally difficult to compare flight pricing information across multiple airlines.

Avantages

Easy to use and deploy
Easy for users to understand the tool
Easy to set the travel policy
Prices

Inconvénients

Maybe the billing section was not as good as other parts. For example, once we had credit in our favor but I was able to see how I was expending that credit and I had to ask the account manager all the time

Alternatives envisagées 

BizAway

Pourquoi choisir TravelPerk 

We wanted an efficient process for a fast growing company and travel perk allowed us to create a self service process

Pourquoi passer à TravelPerk

Reputation in spain

Avantages

It's very easy to use.
It's 100% free and fills its promises.
Flight and hotel rates are aligned with those you could find on google, except it's all in one place (no need to scroll flight company + hotels.com, + ...)
It's possible to either have your company charged monthly, no charge for the traveler (very relevant to Europeans)
It's also possible to have your travelers pay with their credit card if that's their favorite choice (very relevant to Americans).
As a European-American company, this is precious.
Also, invoices are always crystal clear, no secret fees, no tons of extra little money invoices for whatever. It's all gathered under the trip ID (fees, refunds) and very easy to figure out. My accountant approves.
Yet a pro (that has a Con side): all prices are the lowest available. This is great as I am totally relaxed about finding the best available rates for every request.

Inconvénients

- No trains on the tool. Europeans books a lot of trains.
- Approval workflow wasn't satisfying and lead us to purchase a different tool just for approval workflows.
- It's always the "lowcost/low service" rate, which means no luggages, no flex, no modification, and when travelling business, that's an issue (because business travelers need flexibility at some level.) If I want the "semi-flex" rate, which in most flight companies will allow the ticket to be modified with a reasonable fee, I have to ask offline : send a mail, request the ticket, wait for answer, discuss my choice, confirm ; and then only will it be booked. When trying to book a flight, every minute counts, so this is HUGE con.

Avantages

Di travelperk apprezzo la facilità d'interfaccia al tool sia lato admin che lato user. Molto semplice da usare e con poche modifiche offre una vasta gamma di implementazioni

Inconvénients

se si potesse automatizzare il processo di creazione gruppi per approvazioni sarebbe un ottima notizia

Avantages

Our business has been utilising TravelPerk for well over a year now. From the very start they bent over backwards to ensure that we had the support and assistance we needed. The software is super easy to use, my favourite part is that the price on the front end matches what you pay at check out - many of these platforms are misleading with their prices which is frustrating for a busy Office Manager.
Easy to set up new people, cost centres, policies and to monitor travel spend.

Inconvénients

I do wish we could earn rewards on hotels.
A more extensive mobile app would be very useful.

Avantages

I cannot think of anything this service and software do well. Been trying to use it for over a year.

Inconvénients

Inflexibility during travel. As a business traveler, my needs constantly change while I am traveling. TravelPerk makes this impossible. If you need to make a change, they will get back to you in 3 to 5 DAYS. So, if you then try to contact the airline or hotel directly, you can't change it because TravelPerk bought your ticket.

Avantages

The back end of setting up travel policies and tracking travel is decent.

Inconvénients

Too many to list. Trip confirmations have taken us up to 5 days to receive (that after hounding our server reps). Good luck getting help from a competent customer service rep if you have to modify a trip or if you have a issue like they never actually booked or paid for your hotel like they confirmed. This site has turned into a nightmare for our employee travelers and I would caution anyone considering. Their service is so unreliable and plain bad.

Avantages

It's easy. Easy to use, easy to manage and easy to save money with the right choice on time.

Inconvénients

Local support in several countries is centralized in an english call-center. It could be an issue for some users.

Avantages

Customer service and how they reach out to you in instances of travel emergency eg theft of passport, missing flight etc
Quick response to travel updates that need quick adjustments
Clear information on each step taken on the platform and also the stage of the request in the company approval process

Inconvénients

if there could be mobile phone alerts it would be advantageous

Avantages

Travel perks is great for small to medium size businesses that make group travel bookings easy to manage and saves time and money.

Inconvénients

I did not find any flaws. I am happy with everything that they offer. I would not change a thing

Avantages

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

Inconvénients

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

Avantages

intuitive, great usability, control, autonomy, customer care service is fast and efficient.

Inconvénients

The only item missing is the travel insurance offer.

Alternatives envisagées 

Navan

Pourquoi passer à TravelPerk

Fee price, no implementation/etc cost and service in my native language by the TravelPerk Account Executive during the RFP process.

Avantages

TravelPerk takes all of the hassle and unknows out of booking travel. It is clear to see the company policies and navigate the system to view only travel within the corporate policy. The approval workflow means I can see when my trip has been approved and I have the ability to add a PO number to the booking.

On arrival at the hotel it made the check in and check out process very simple, quick and efficient.

Inconvénients

I had to chase up the approval as it said my booking was sent for approval but I had no reply for a few days. It would be good if the approval persons name is there so I know who to chase. Maybe also a reminder (if there isn't already) to the person who approves after say 24/48hrs.

Avantages

Quick and easy booking Quick troubleshooting and very good booking options.

Inconvénients

Customer support never resolves issues during live calls, but 100% say we'll get back to you via email without giving an estimate of when. (despite being asked to provide estimates)

Avantages

My experience was great. I had all the information I needed from the beginning. never had any issue

Inconvénients

At the end when trying to make the check in I consulted a part in the app that summarized everything but the flight number. However this was just a minor issue as I only had to close the window to view more information about my flight

Avantages

We use the bookings feature and it is great and simple to use. Great searching capabilities, and integration with company policies and payment methods works fine

Inconvénients

Too many requests to rate the experience. I think one at the beginning and one at the end should be enough

Avantages

IT JUST WORKS!!! Unlike all the old corporate booking tools out there, TravelPerk is neatly designed and lets me book a trip for myself or for others in minutes. They have a huge inventory as they are integrated not only with Amadeus and all the old GDS travel networks with Skyscanner, Expedia, Booking.com and all the online inventory we are used to finding online so I always get the best options. I don't have to browse multiple websites, it's all there in one place, with my travel information, documents, and preferences. On top of that, if anything goes south, they have an amazing 24/7 customer support so it's like having your own personal travel assistant

Inconvénients

It would be great if I could check-in directly without having to be redirected to the airline website

Avantages

It was easy to read and the whole system was very well laid out fro start to finish

Inconvénients

Nothing to honest, it was a simplified process from start to finish with each step in the process clearly laid out.

Avantages

The whole experience is easy with Travel Perk, the website is friendly and switch between search is quite easy, the offer given is also good, and the range of prices normally very good.

Inconvénients

Sometimes we need to refresh the system do not lose information, sometimes take a bit longer to confirm availability and right at the end of the process I need to refresh.

Avantages

It is very easy to use, great customer service.

Inconvénients

The fact that some hotels don't have taxes included and some hotels don't include breakfast.

Avantages

Product is very intuitive for travellers to book travel that is within the companies budget and travel programme. The approval flow is extremely simple and centralised billing is super easy. The concierge service is great

Inconvénients

The lack of flexibility can be super annoying. On the premium feature it is setup so that TP get as many premium fees as possible so if you are booking a trip for 3 people and some need train travel to the airport and some don't you need to make a separate booking. Or if they are not doing the exact same nights in a certain hotel. I get why they do it but if TP really care for customer experience they will fix this (they are very adamant they won't be changing this)

Alternatives envisagées 

Navan

Pourquoi passer à TravelPerk

There is much of a muchness between them but the attention to the customer from TravelPerk was miles ahead

Avantages

- Easy flight booking process
- Flights sorted by the best ones
- Filter flights by company policy
- Flight check-in reminder

Inconvénients

- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk
- maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website.

Avantages

online easy all around travel management, hotel, plan and train. perfect!!!
easy to use and fast app.

Inconvénients

cost for the company, new fees introduced.

Avantages

Made my business travel planning much easier on my own end and for the approval process to pass fluently.

Inconvénients

Not much that I didn't like. I'm just disappointed that some features like which airplane seat I'm going to sit on is being payed. Would be nice if it was free, although I'm not sure if that has anything to do with TravelPerk.

Avantages

I like That I can make cheaper reservations

Inconvénients

THE customer services are not really up to standards

Avantages

I LOOOVE the profiles! The fact that all my colleagues' information is uploaded and I don't have to fill it in for every single ticket is a wish come true. I like the fact that each person can access their profiles and make adjustments. The fact that they do the research on their own is a life saver for both them and I. My job is done faster, easier, with no mistakes and all the information is gathered in one place. I no longer have to search my emails for tickets, hotels and the sort. I no longer have to resend and resend confirmation numbers, names, addresses.

Inconvénients

I really hope you get to fix all the little issues that is stopping TravelPerk from being perfect.

Avantages

It was easy to book the hotel and the airplane for my upcoming business trip. It was transparent and clear.

Inconvénients

There were several misalignments: for example, in my airplane ticket it was written that the registered luggage was included while according to the Travelperk reservation, it was not; I received an email that I had to provide aTravelPerk credit card to the hotel, but I did not have to; TravelPerk sent me an invite for the online check-in too late.

Avantages

TravelPerk makes it easier to find accommodation and flights for all your business trips in one single place and the filters make it easier to find what you need respecting the company policy.The approval workflow works seamlessly.

Inconvénients

There is no single bad thing about the tool - everything I need works just fine.