Administrate Training Management

Avantages

Ce logiciel est carrément meilleur dire le contraire du mieux pour ce logiciel serait injuste c'est du génie, je recommande

Inconvénients

Souvent l'actualité fais perdre certaines données mais c'est bon

Avantages

Definitely it's ease of use. The software is reasonably intuitive and links information together in a meaningful way. It has changed the way we do business with our customers and we are now able to provide a far superior level of customer service. As the data in the system builds the reports we can build from Administrate are helping us make better business decisions and become proactive rather than reactive.

Inconvénients

Being on the other side of the world and being the first country in the world to see the new day, we do experience challenges around time and date stamping. The ADM team have been working on this within the system.

Avantages

The ease of use of the software and the general functionality of the software is quite impressive, far from my expectation.

Inconvénients

Sometimes while using my desktop I usually experience system failure, I don't really know if the problem its my part or yours.

Avantages

Users can also customize the look and feel of their training portal and branding, which helps to create a professional and personalized experience for learners.

Inconvénients

The platform offers a lot of features, which can be overwhelming for some users.

Avantages

Unlike most LMS products that are aimed at academic or internal corporate students, Administrate caters to businesses who sell training to external audiences. They make it easy to set up separate courses for separate audiences and track everything in one location. If you need to sell training, this really is the best product you'll find to do it.

Inconvénients

Initially (we began using it in 2015) the software was very focused on classroom training and did not have a robust offering for online courses (e-learning). Administrate considers two halves of their software, the Training Management System for booking events and the Learning Management System that is the more traditional student portal for completing e-learning. They continue to grow and evolve the LMS portion, so while it did not initially have all the features we would like, they are making updates at a good pace.

Avantages

The reporting engine in Administrate is outstanding. It is training focused so reports on the measures that are important to me as the head of the global training business. The integrated LMS is simple but flexible and coupled with a good authoring tool can be deployed very simply.

The most important aspect of Administrate is the REST API which we have used to build an entirely bespoke booking system that integrates tightly with our other core SaaS tools giving a single coherent view to our customers.

Inconvénients

The financial module is in need of an update - which is coming. A lot of templates have to be re-entered each time as there are no copy functions within the platform which is a drawback when building a lot of courses. The pace of developing the platform is slow though. Something that is being worked on could be much faster. In some areas Administrate is falling behind newer platforms.

Inconvénients

in my opinion its dated , complicated , ugly and full of bugs
I started out in 2012 with a system that was a complete solution to running my training business, first the acconting module was removed and my subscription trippled , phone support was removed, then i was forced to pay for funtionality I didnt use and the price was increased by 150%.

Avantages

Helps me automate many processes to keep in touch with clients and provide them with reminders to take a course or reminders to attend courses. Gave us the ability for online ordering. Gave us the ability to enhance the course offerings and offer online courses.

Inconvénients

The financial and invoicing does not work with my setup.

Avantages

It fits very well with our business needs - it's available on the Cloud, so no IT management issues, it manages our sales opportunities, our training events, our client communications etc etc

Inconvénients

Nothing in particular - it helped us a lot in our business

Avantages

ease of access, ease of use, speed of bookings and confirmations to clients

Inconvénients

lack of flexibility to customise, email facilities can be limited, reporting facility limited

Avantages

Flexibility
Interactivity
User Interface
Responsiveness
Support
Solution oriented

Inconvénients

Nothing that really strikes me to be mentioned!

Avantages

The best thing about the product is the way the courses are displayed to the customer, enabling them to sort by location, course, date easily in order to select the course and session they are looking for. It's not amazing and we needed to customize it quite heavily before we could use it, but it looked better than what we had, or so we thought initially. This is despite it not being possible to put the dates and locations anywhere else but right at the bottom of a course page. We then embarked on a lengthy setup process for the next 5 months to try and get it setup for our needs.

Inconvénients

We were initially interested in trialing the software, which we did (for free) but Administrate would not give enough support for us to properly evaluate without signing up, and suggested we opt for a paid version so we could benefit from their support, which we did. We were assigned an implementation manager, who ran a number of calls with us over several weeks for us to get our data in, so we could try out the system.

First point is that the software is complicated - it is not obvious how it works at all, and you need support to carry out basic tasks until you learn how to use it. You are encouraged to look at the documentation online, or via the help facility but these were very often out of date, yes - really. The system has a cobbled together feel and has obviously had changes stacked upon changes over the years, which means there are options that are still there but that don't work (for example delete event) and other options that are hidden under several layers of forms which are not at all obvious. We had a range of problems getting various elements of this software setup: email integration took 2 weeks, back and forth with their support team, which was eventually resolved as they had not verified our url, despite swearing blind they had. The communication triggers are complex, they do not allow you to test them without actually assigning delegates to courses (and getting billed) and all emails sent by the system are in plain text - this could be changed and just did not look professional. When a course is selected too, the pages where users enter their details look like really basic HTML pages from the 90's - it does not look right compared to today's slick styles on the web that people have come to expect. The system also allows you to specify custom url's, so that SEO would still be optimized for course pages already on the web. We spent another 2 weeks trying to get these to work with their support team, having anything other than the default name would result in all the copy disappearing from the main courses page. Part of the delays were down to the right people not being available - knowledge of the whole system is concentrated among a few key individuals and if they are not around, be prepared to wait.

The interface is slow and laggy - which frustrates even further when you are trying to setup lots of data. We discovered that if a delegate changes the course they are booked on to, that we would be charged twice and there was no way around it. Administrate were inflexible and most people (not all) unhelpful, we did complain but there was very little interest. We really tried to make this software work, being an IT company, for us but in the end, we believed that despite the time we had put in, we did not have confidence in this product and will be looking elsewhere. It is very frustrating paying good money for bad software; in a final email from one of their directors, we were advised that 'adopting a new system comes both with new functionality and new limitations.' We realised this but just wanted the new functionality to work.

Avantages

The system works best for our Open (Public) Programmes - where the dates and prices and course content are known and published in advance. Our Open Programmes team loves the software.

I like the ability to track an opportunity from beginning to end and link it to the training event that arises from winning the sale. It enables me to have a complete view of everything in our pipeline through to all events we are running.

I like that it is a single piece of software that pretty much covers everything you need to run a training company.

The reporting is good although it's not possible to do analytical reporting e.g. "how many proposals are in progress?" is not possible.

Inconvénients

The software is not so good for bespoke programmes that are run for clients. We tend to use the system minimally for event scheduling and keep most data on a separate spreadsheet. The financial reporting and tracking doesn't work for our company as it doesn't easily support invoicing and tracking at session(workshop) level, only at event level. This might not be an issue for most training companies but for us it is, as we run multi-workshop events for our clients and bill as we go.

There is also a lack of control for different users with different roles. The inability to differentiate who has access to certain areas of the control panel means that everyone in our company has to have full access to all functions within the software. It's not an issue in our small company but I could see that it could be for others.

Avantages

The reporting engine in Administrate is outstanding. It is training focused so reports on the measures that are important to me as the head of the global training business. The integrated LMS is simple but flexible and coupled with a good authoring tool can be deployed very simply. The most important aspect of Administrate is the REST API which we have used to build an entirely bespoke booking system that integrates tightly with our other core SaaS tools giving a single coherent view to our customers.

Inconvénients

The financial module is in need of an update - which is coming. A lot of templates have to be re-entered each time as there are no copy functions within the platform which is a drawback when building a lot of courses. The pace of developing the platform is slow though. Something that is being worked on could be much faster. In some areas Administrate is falling behind newer platforms.

Avantages

Their customer support is excellent. Our account manager is even better, he knows how our business works inside and out. And the system itself is very intuitive and easy to use.

Inconvénients

There were a few operational features that were removed in their update, but we are working to resolve this.

Avantages

Support: Excellent support from set up to execution. Weekly teleconference meetings worked best for us to achieve competency using the software - loading, scheduling, tracking, and reporting. We made a few emergency calls/emails, which were addressed in an acceptable time frame.
Administrate Customer Success Team: constantly working on upgrades & fixing bugs/deficiencies.
Administrate E-Learning: When stuck on an Administrate process, their training modules are always available for reference.

Inconvénients

The software can be difficult to use until you reach a level of competency. (My advice is to select a couple of key individuals to own the software from implementation to execution.)
We scheduled our employees into each event, which took more time than we anticipated. (Administrate has added a bulk load option which should speed up this process.)

Avantages

It is intuitive and easy to use, visual and logical, but not everyone's brain process things in the same way. Everything is in one place and available from anywhere in the world if you have internet access.

Inconvénients

The reporting system warps my brain, it is a very powerful tool but can be frustrating to get out of it what you need

Avantages

The ability to increase the services we can offer our clients.

Inconvénients

Alot of preparation is required to make sure the program can do all it is capable of doing.

Avantages

Very easy to navigate. Reports easy to create and can drill down for further detail.
Great to be able to see all the financial information and monitor how sales opportunities are progressing

Inconvénients

Very little.
Searching for individual data is a bit slow but we are informed that faster searching is coming soon.

Avantages

The Customer Service has been exceptionally helpful. It is rare that you get a response quick from a customer service system. There is no long wait and all reps are extremely helpful.

Inconvénients

As a small start up company it can be difficult to set up. It seems dated by the looks of the modules and menu. Often I found the system operating slowly on a brand new computer. I think it would more beneficial to purchase separate online training sessions from Administrate when initially learning the system. Sometimes learning the entire system at once can be overwhelming.

Avantages

Ease of access to my diary to plan my work pattern

Inconvénients

sometimes it can take a long time to sign in

Avantages

There’s quite a lot of functionality. Potential to do a fair bit

Inconvénients

Not the most user friendly. Not particularly customisable. Feels very out of date