Entrata

Avantages

Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have.

Inconvénients

The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate.

Avantages

Very easy to use and intuitive. Corrections are very doable, and the Help desk data base is very useful for learning new processes on your own, or even requesting a meeting to clarify things.

Inconvénients

There is many quality of life items missing like consistent filtering options between different reports. There is not a place where we can put customer recommendations for the development or QA team. I have had a few technical issues that the ticket team could not be resolved beside just having our only admin person make a transaction or change, which did not resolve the initial issue of someone with the proper responsibilities being able to complete a task.

Avantages

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Inconvénients

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Avantages

The simplicity and the fact that you can learn to navigate without much direction.

Inconvénients

I would like to see a Unit mix report offered. In addition, it would be nice to see a quick snapshot of the community's performance. An example would be the occupancy, leased, trend, and trend added to the availability portion. Also, a financial box with delinquency and GPR-to-date collections would be awesome.

Avantages

The user friendly aspect of the platform and the amount of reporting available.

Inconvénients

It times out too quickly at times, and some of the reports do not make sense.

Avantages

I like the ease of use for most everything. Entrata is user friendly.

Inconvénients

The transfers have caused some concerns as it was not working properly.

Avantages

Entrata is very intuitive. I've used the main three property management software platforms available and Entrata is by far the best in regards to ease of use, options, and integration.

Inconvénients

The ability to create your own reports could use a little tweaking. It is not as easy to manage as the other parts of the program.

Avantages

I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother then the other companies Apps.

Inconvénients

There isn't a way to search people up in the App, I have to use the computer to look up someone's phone number for example. also, I wish that all of the history of the apartments' work orders transferred over to Entrata from the other programs we used before.

Avantages

It is easy to use, and makes it so that you only have to use Entrata to accomplish all of your many goals within property management.

Inconvénients

I cannot think of a dislike with Entrata. I have really only had a positive experience.

Avantages

I like the ease of use of Entrata and time savings

Inconvénients

That it doesn't work well to do accounting for our management company (accounting for the properties work fine)

Avantages

Streamlines workflow and has built in app and inspections. Being able to pull reports is amazing.

Inconvénients

I would like to be able to call residents from the app on iPhone and have my number be blocked or something. There are issues with the inspections and charges that we have some across. We also have issues with the make readies being available or posted correctly in the app. I also think resident inspector should be housed in a different place than the maintenance/ staff inspections.

Avantages

Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.

Inconvénients

How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.

Avantages

easy to operate and understand. I like the fact my calls pop up on my computer screen while it ringing. multiple way to do task.

Inconvénients

i don't have any complaints about entrata

Avantages

We love the ease of use and that we can use Entrata instead of all different platforms.

Inconvénients

It tends to be a bit buggy after a standard update to the system.

Avantages

Easy menus, intuitive use. Wide variety of reporting features.

Inconvénients

The commercial property platform contains too many features that are related to multi family only and work-arounds are required.

Avantages

I love how user friendly Entrata is! I utilized the trainings when I first was introduced to this program. I was impressed about how helpful my trainer was and how thorough it was. The trainer checked in with me after to make sure that I knew exactly what I was doing, and where to go if I needed any extra assistance. The customer service is spectacular!

Inconvénients

I have only run into one issue with Entrata. Several of my residents were charged extra for using a commissions based debit card not realizing that there was a difference. My issues were resolved quickly though.

Avantages

From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance.

The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues.

Inconvénients

The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues.

Avantages

I have been using Entrata at multiple properties with multiple property management firms, it really should be the industry standard with its easy to use interface and functions.

Inconvénients

Very rarely do I have any technical issues with Entrata, although the support team is the first point of contact to reach me before my in house IT support team.

Avantages

everything it makes work so much easier once properly trained.

Inconvénients

the learning process took a minute to learn but i under stood what i wa sto be doing it got easier every day.

Avantages

The reports are easy to pull and extract date from.

Inconvénients

After you pay an invoice you are not able to change the post month

Avantages

I love Entrata software, pretty much everything about it. It's easy to use, easy to adjust when errors occur, and super clear. It's easy to understand and navigate, and user friendly as well.

Inconvénients

Sometimes when asking for feedback, you'll essentially get spammed with requests. I don't super mind this because it happens maybe once a year for like a day, and then it resolves itself. But honestly, that's my only issue with it, which isn't bad at all and I am pretty okay with dealing with that haha.

Avantages

I like how easy it is to navigate, and everything you need to work with in a daily operation can be found in your dashboard. No need to go searching!

Inconvénients

Sometimes the posting of charges or utilities do not line up on time, so there are delays in postings, which cause residents to have a residual balance after rent payments are due.

Avantages

If you are new to property management it is easy to use and helps to stay organized and on tract

Inconvénients

Our system syncs with Yardi so we have to wait overnight for some details to show in both programs. Our detailed ledgers only show in Yardi but we post the payments in Entrata

Avantages

It’s organized and always worked great for me

Inconvénients

Mobile site isn’t like the desktop but it’s just easier most times when out of office

Avantages

Entrata is easy to use for property managers as well as their residents. Having the help feature comes in handy. Quick payment processing as well.

Inconvénients

Not being able to upload multiple documents at one time to the document tab or in an email.