Entrata

Avantages

I loved working with Entrata, it was easy and fast and the customer service was amazing!

Inconvénients

Sometimes it took a while to get results back.

Avantages

Personally I managed 7 properties and it was so easy to navigate between them, they were all in one place. Resident portal was user friendly, all my resident switched to online rent payment.

Inconvénients

The only problem I had was resident communication, sometimes the emails would reach me 24 hours after tenants submission.

Avantages

i do appreciate the user friendly system

Inconvénients

what i like least is the functionality, there are a lot of glitches that happen very often and customer support is less than helpful most times especially when its an urgent situation. It can take weeks to resolve at times.

Avantages

I like that finding the information for what is needed has been made a lot easier in the past year.

Inconvénients

I wish that when we were looking to solidate specific information there would be an option to do so.

Avantages

I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding. Also, the bulk unit assignment board is the greatest thing when you are roommates matching people and assigning apartments.

Inconvénients

One thing I dislike about entrata is that sometimes there are random bugs and glitches. Some things are easily resolved an others take forever to be fixed. I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.

Avantages

Entrata allows tracking of daily tasks with a variety of customizations to best suit the profile to the user/company.

Inconvénients

Constant glitches and automated "updates" cause a lot of havoc and wasted time on solving. Input tickets are only sporadically answered same day - one issue was loaded in December and is still not resolved (the following December).

Avantages

Computer friendly easy to use. tabs easy to use

Inconvénients

multiple users it slows it down. training videos can be better

Avantages

This Software allows for me to affectively assist residents in a timely manner and fashion.

Inconvénients

Although the alerts are helpful, they can pile up on my screen when there are too many.

Avantages

I love that Entrata has figured out to post money without having to put all the numbers in off the money orders.

Inconvénients

The fact that you can't always refresh a page to update changes. Most you have to log out and back in.

Avantages

I have been using Entrata for over a year now on our apt complexes. The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal

Inconvénients

The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.

Avantages

simplified solution for our daily operational needs

Inconvénients

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

Avantages

Dashboard home screen allows us to track important activity + highlights action items. Ability to send leases & other documents directly through the system to be signed.

Inconvénients

Several glitches have come up, many including email issues (BCC recipients not receiving communication, residents unable to respond to email relay, etc.)

Avantages

Reporting is a great feature and mass messaging

Inconvénients

There are some glitches they are working through. Reoccurring messages should be tweaked for renewals.

Avantages

Entrata works hard to stay cutting-edge in the multifamily industry while focusing on the user experience for everyone involved, not just residents!

Inconvénients

There are still some glitches in the system but Entrata works hard to be responsive and resolve those glitches where possible.

Avantages

The ease of use and the monthly updates.

Inconvénients

Previously (prior to new reporting) Reporting was overwhelming

Avantages

Entrata makes it easy to keep up to date on leads as well knowing availability quickly

Inconvénients

Not always easy to navigate when it comes to application process.

Avantages

Easy to use. Straight forward. Open to customize.

Inconvénients

There are opportunities need to be developed such as more features and more options

Avantages

It is a very user friendly software. It allows me to connect with prospects, and manage leads easily and efficiently.

Inconvénients

Sometimes the payment portion of the software is glitchy and the users cannot pay online. It is also sometimes tough when adding on a lead to an existing application.

Avantages

finding expenditures on apartments, remodeling, make readies, repeat work orders on same unit.

Inconvénients

the app for techs to use, you either need mobile or desktop version. The actual app when screen goes dark it messes with time on the work order which then messes up the reporting. so once that is fixed alll in all a great product

Avantages

At first, the easy of use looks great, but once you start really using it, it lacks full functionality.

Inconvénients

confusing to follow steps to make updates. Both limited functionality and conflicting setting make using the system difficult for admin/support people.

Avantages

System is easy to use, but at times there are too many hidden areas.

Inconvénients

The Entrata system is very user friendly to utilize.

Avantages

The best thing about Entrada that puts it above many other property management softwares available is its accessibility. You can access Entrada on the go- ranging from a laptop, to tablet, to even your smart phone. It is a fantastic tool when you are out of the office, and need to complete tasks away from your desk.

Inconvénients

My biggest critique for Entrata would be to step up on their marketing game. What they have to offer is an incredible service, which I believe many more companies would benefit from. Unfortunately, most of the property managers I know use other software such as Yardi.

Avantages

Easy to Use - Intuitive Programing - I love that you can use the software and learning it quickly.

Inconvénients

I do wish that it was a bit easier to create your own reports and speed is an issue.

Avantages

the ease of use.
GUI is very user-friendly.
Love that the software is online.
Feature integration is quick and easy

Inconvénients

Frequent changes can sometimes remove great features to make other features work.
Changes can also take away from ease of use.

Avantages

I do like that the software is pretty easy to use and navigate and covers a lot of bases regarding leasing/ property management.

Inconvénients

I feel like this product needs a couple more features in order to really simplify what we do on the leasing end. Having the option to manually color-code or add notes to the homes that are listed on the wait list would help us to more easily identify certain homes that are showing as available but are not quite ready for move in due to different circumstances.

Avantages

I used Entrata software at Dobler for years and was pleased with the change ([SENSITIVE CONTENT HIDDEN] was excellent as our point person.) and the accommodation for the company.

Inconvénients

Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

Avantages

The program is very simple to use and easy to implement for onboarding purposes.

Inconvénients

Self-service reporting formats would be a big plus. Ultimately the reports are the only connection owners have with the software so being able to create our own report format would be very useful.

Alternatives envisagées 

Pourquoi passer à Entrata

Avantages

The ease of use for residents is nice, and they can contact the system directly for assistance

Inconvénients

it is not intuitive, there are features that require a maze of unrelated places to go to complete a task

Avantages

My main exposure to Entreat is ARW (Alliance Resident Works). Oh how I wish we did not make the switch to a different lead management software. I could manage lead and go through follow-ups so much faster than now. It was easy to control and navigate once you got the hold of it and was extremely responsive and fast.

Inconvénients

That the dispute with Yardi forced us to go with another lead management software. I just want you back! Besides that, the only thing that may have been nice is to have auto follow-ups instead of having to do it manually. There's a lot of lazy people and would just wait for the lead to pop up as unresponded later than desired; at least for my team

Avantages

Honestly everything is just wonderful. Would highly recommend

Inconvénients

Sometimes when trying to renew a current resident who was not initially ran in Entrata can be challenging

Avantages

Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

Inconvénients

Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.

Avantages

It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.

Inconvénients

Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.

Avantages

Its fairly easy to use on the administrative and field side.

Inconvénients

The lack of website manipulation can cause the sites to be a bit bland.

Avantages

Ease of Use. The produce is ver use friendly and easy to navigate.

Inconvénients

Sometimes the flow is a little weird with some items although I think it's mostly due to access levels.

Avantages

The software is very user friendly and all reports well generated

Inconvénients

the task in the software are set to time sensitive and easily able to to track all expenses.

Avantages

Ease of use, siple set up and easy to find accounts.

Inconvénients

nothing really, its all pretty easy to use and make managing the property easier!

Avantages

Online leasing makes my job so much easier. The message center function is great and simple for personal customization.

Inconvénients

It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.

Avantages

Nice to deal with Entrata cover all the bases from leasing and maintenance to finance.

Inconvénients

When a check deposit is duplicate in the system. No truly deposit.

Avantages

As an end user I came on a couple of months after implementation of Entrata. I found the software to be very user friendly. The information is accurately recorded and reported.

Inconvénients

The reporting process can be a bit cumbersome.

Avantages

The easy-to-use program helps make over 200 units easy to manage and stay caught up with.

Inconvénients

It could refresh the badge numbers on tabs faster so they do not show there are things that need to be done when there are not.

Avantages

I liked the ease of moving through the system from function to function and the clear path to get to just about anywhere
I enjoyed the various features like the community classifieds and the point system encouraging tenants to use their portal.

Inconvénients

Growing pains. A lot of bugs to work out and the customer support was not the best. The after hours answering service never followed scripts.

Avantages

I love how easy is to complete any tasks.

Inconvénients

Filtering reports or finding a canceled lease .

Avantages

This software assists in all aspects of property management, from leasing to accounting and resident management.

Inconvénients

Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.

Avantages

Love that everything is integrating, screening, leases, I love it.

Inconvénients

I am very happy with all products, and I do have everything I need.

Avantages

everything about the software is great and I am looking forward to all the new future update

Inconvénients

Insert the Garage search in the front page search BAR

Avantages

Its super easy to use from the management side and from the tenant side. I use it almost every day at work, but the complex i live at also uses it so i get to have the experience from both sides.

Inconvénients

The only thing i would change is the ability to completely separate each site so that you are only seeing the information per property, not just by filtering. Being able to go in and just see a specific sites Entrata would be ideal. for me at least

Avantages

Love the accounting features with this program. I soley work in Construction and the job costing piece has come a long way in less than 2 years, but also has long way to go.

Inconvénients

Not very much control on the job costing side with contracts and purchase orders.

Avantages

- Very customize-able to fit your property's needs
- Great for student housing where you rent by the bed-space
- Prospective residents, current tenants, accounting, website info all in one!
- Customer Support a call away and always willing to help

Inconvénients

- Some features are difficult to find or learn how to use
- Multiple ways of completing one task, if you call in for help, you may get different instructions

Avantages

Easy to navigate. If you don't know how to do something it is pretty easy to learn if you take the time to play around in Entrata.

Inconvénients

some things that could be changed however i do not have the ability to do so

Avantages

I like you can generate lists for residents and send communication by one click instead of finding individual resident’s emails and sending a bunch and I also like the activity log where you can pretty much add any interactions or information relating to a resident

Inconvénients

The frequent automatic log outs and not being able to turn off the send as promotional emails option when sending mass emails