Entrata

Avantages

Invoices posting is easy to do and to get some reports, Vendors adding too

Inconvénients

Merdge of Vendors & Make Ready access & creation is confusing

Avantages

Entrata is useful friendly software. It is easy to navigate and use.

Inconvénients

None, since started to use the software it is very useful friendly.

Avantages

Nos permite estar conectado con cada movimiento adquirido del departamento de logística de la compañía.

Inconvénients

Funciones que no van acordé al programa.

Avantages

I've used Yardi for many years before being introduced to Entrata only for a little over a year now and I believe this is the best product management software out. I can hands down say I've seen so many new leasing agents come in not knowing a thing about the software and becoming very familiar and teaching me new things by the second week of playing around with the interface and exploring Entrata. I as an assistant manager have taught my property manager so tricks such as the Merge Fields which I find very powerful and useful for reaching out to the entire community in bulk and also creating flyers, mass communication, updates to the property or projects happening, and even for delinquency collection. It's made my job 10+ clicks easier in comparison to Yardi, everything is straight foreward and not complicated. I love Entrata and wish this would be streamlined across the entire property management industry. Thanks for making my job easier!

Inconvénients

The website portion has some glitches I've noticed, mainly when prospects apply, some of the data does not transfer correctly so I have to do a lot of explaining upon receiving applications (eg. someone applies online and sees that the rent mentioned is only a fraction of what the asking market rate was from when they left the community after the tour). It definitely is the only major issue I've really experienced. Also, sometimes when applicants are trying to complete an application, occasionally it does not allow them to get to the next step to complete the application as if there's always something missing, Missing Fields but everything is complete so we often have to print out the application manually and sign it manually then need to scan and upload it when this happens. There should also be more than 2 uploads allowed for submitting documents the community needs to help process an application, for example, we need ID and 3 paystubs, most people don't know how to combined documents.

Avantages

Entrata has essentially all the features you would need, especially for student housing and/or with a big team (for lead management). Their inspections manager for student housing is a godsend (split between roommates, or only charge one).

Inconvénients

You must set up your community correctly. They separate Building , Units, and Spaces (for beds). This is necessary to have the features in student housing. However, they don't have all the searches setup properly, including Unit Inspections. I've asked them to add Building + Unit in searches. So for unit inspections, if you have Building 200, 300, 400...and the same Units nomenclature (A,B,C,D...) then if you search for a Unit or use the inspection manager, you might only see "A" and don't know which building you are in. ---But you lose some message center options if you do it the way we want. (we do property location abbreviation as building, and overall that gives us the best functionality.)
-There search function isn't all encompassing.
-Texting residents is very clamped down.

Avantages

Entrata is built from the ground up. There are no integrations to worry about with other software for the core functions of Entrata. It is easy to use, intuitive and makes doing our jobs on a day to day basis much easier. On the admin user side, the settings are simple to navigate and with every change made in real time, Entrata makes it easy to change a company wide setting to make an instant change in function or procedure.

Inconvénients

Some of the feature requests take a very long time to be handled or recognized. I wish there were more sessions held on the updates made to the system on releases than just a weekly email on the updates. Having an Affordable piece that was not only ready but good would also be immensely helpful.

Alternatives envisagées 

Yardi Voyager

Pourquoi choisir Entrata 

The version of MRI that we were using was severely out of date. We had to utilize several softwares to accomplish our day to day.

Pourquoi passer à Entrata

Entrata is a true one login. There is o dashboard to get to this product or this product. It's all there in one software.

Avantages

One of the best features of Entrata is how integrated it is. This is a software that was built from the ground up as opposed to many other property management softwares which tend to be various different codebases that are interfaced together.

The visual interface was designed with the end user and leasing operations as the basis which means my staff can navigate around and get things done quickly as well as keep on top of operations that need to be completed.

Inconvénients

Entrata Core itself is still relatively young as software development goes. Over time the company has continued to introduce new capabilities and functions to emcompass different leasing models like Commercial and Student Housing. These tend to be far more complex operations than conventional multi-family units. There are growing pains with waiting for the software to develop to fully support the vast different business workflows that a particular client might need to address.

I wouldn't say this is a strict con as in I don't like it, just that it does exist but this is true for pretty much any software.

Avantages

I appreciate the ease when onboarding new team members and residents but still being able to have functionality of multiple systems in one place on the back end. For my role it allows me to utilize the reports daily to track our progress whether it be financials, leasing or how effective our marketing strategies are working.

Inconvénients

I would love to see ways to create higher quality email blast within the system rather than always having to outsource and import. Additionally trainings of some of the higher level tools that entrata provides for managers regularly through monthly corporate trainings or possibly set up by individual teams within each firm.

Avantages

I like that it encourages paperless options.

Inconvénients

It is very glitchy. I've sent emails multiple times and it freezes while sending and the entire message has to be retyped and sent again. Their customer service isn't always the most responsive or able to fix your issues. We are currently dealing with an issue with them not including personal property coverage that we are paying for and no one will respond to our emails anymore to get this fixed. It has been 2 months since this was discovered and nothing has been done about it. Two claims have been denied in this time and they are not accepting any responsibility or making the adjustments that need to be made.

Alternatives envisagées 

Yardi Voyager

Pourquoi choisir Entrata 

Looking for a more streamlined process, especially in regards to accounting.

Pourquoi passer à Entrata

Cost and advertised capabilities.

Avantages

The support staff work hard to find the root of the problem and give clear solutions. Though sometimes those solutions are not the simplest - the development team is constantly working to improve the program.

Inconvénients

Violation management is clunky and rigid, once set up it is very difficult if not impossible to correct mistakes without starting over.
Specifically with student housing there are things that just don't work how you'd expect. That being said they are actively working on improving it.

Avantages

I personally love the Messaging Center. An great way to quickly reach out to our residents.

Inconvénients

There could be better integration between systems

Avantages

The transfer over to Entrada seemed easy. It is easy to use and user friendly.

Inconvénients

Have to make sure you are focused on your property only not another one so you get the best results from searches.

Avantages

I love the ease of inputting and referencing invoices; I love the ease of pulling reports and applying filters to get the exact information I need without other unecessary details; I LOVE having a Resident Portal.

Inconvénients

It's difficult to integrate to, especially if you're coming from an older software. For example, we used AMSI and there was a lot of information that couldn't/wouldn't transfer over and was hard to capture. Once we got established with Entrata, however, our time in the office has been much more efficient and effective.

Avantages

Entrata is easy to set up, customize, and maintain. Often times, I find it easy to fix problems on my own or help regional teams create new webpages that show specials, virtual tours, sitemaps, etc.

Inconvénients

It is really hard to get consistently great support. Technicians take too long to respond to inquiries, (sometimes days ). We would love to see ticket turnaround time improve. Also broken integrations are a major concerns. When API feeds are interrupted, this causes a decrease in availability for prospects. We could be potentially losing business due to this, enraging ownership groups, which directly affects our ability to retain management of properties.

Avantages

I love how easy most things are to do in Entrata. From leasing to rent tracking, it makes all daily management tasks super easy. I also really enjoy the visual aspects of the leasing and rent tracking. It makes it super easy to glance at a guest card to see what step they are on.

Inconvénients

It has a very difficult learning curve. New staff struggle to grasp how to use Entrata for a couple weeks. Even then, it will take about a year until you master everything you are able to do. Also have some filters missing form the search function like number or an application or lease was open for.

Avantages

Entrata syncs all of our data across the community management experience creating a seamless experience when other products create double or triple work.

Inconvénients

The only complaint I have for entrata would be every once in a while a text message won't generate correctly in my message center. Not a real issue though.

Avantages

Entrata makes my job so easy every day! I can see residents' payments, and documents, whether they have read their communication emails, and also makes inquiries with new leads super fast!

Inconvénients

There can be upgrades that cause issues with our everyday use and can sometimes shut down for a time period.

Avantages

Software is user friendly, easy to use and navigate.

Inconvénients

Currently they cannot remit payments directly to out vendors, their development team is working on it and hopefully it will be available in the next year. We are using an outside product for invoices, payments etc.

Alternatives envisagées 

Yardi Voyager

Pourquoi choisir Entrata 

We took our 3rd parties in house, they still manage however we wanted all of our properties on one software that we could analyze data.

Pourquoi passer à Entrata

Entrata team was responsive, wanted our business.

Avantages

Entrata has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account.

Inconvénients

Unfortunately, I found Entrata to have minor glitches when trying to manage a large volume of properties or units. There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager.

Alternatives envisagées 

Yardi Voyager

Pourquoi passer à Entrata

While I did not handle financials for implementation, Entrata created a suite that would seemingly create a more fluid, clean, and interactive resident experience. While this is the case most of the time, there are (not often) shortcomings.

Avantages

I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software.

Inconvénients

Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient.

Avantages

Ease of use for property site users of the software, offers many tools to reduce employee headcount and overhead. Provides great training resources for new users.

Inconvénients

Custom financial reporting is not robust enough for companies with higher lever reporting requires than basic Income Statement & Balance Sheet.

Avantages

Love that it is all in one and we are able to manage all functions pertaining to lead to lease process, accounting, maintenance and facilities, web site and digital presence optimization and tracking from one place

Inconvénients

Technical support has declined as the company grew and with covid. I noticed such decline in the past 2 years. We have been using Entrata for the past 7 years or so and it was great.

Alternatives envisagées 

Yardi Voyager

Pourquoi choisir Entrata 

Switched from OneSite due to cost and better fit for student housing

Pourquoi passer à Entrata

Ease of use and cost

Avantages

Entrata has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors.

Inconvénients

Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage.

Avantages

I love the ease of use. I love that it incorporates many aspects of property management from resident interface to marketing to accounting to asset management.

Inconvénients

feature requests are taking longer to get done. Support is difficult to get as you have to constantly reiterate issues.

Alternatives envisagées 

Yardi Voyager

Pourquoi choisir Entrata 

it allowed us to combine many products in one. it was easier to use and Entrata had a team that was actually invested as us as a partner.

Logiciel antérieur 

Yardi Voyager

Pourquoi passer à Entrata

it allowed us to combine many products in one. it was easier to use and Entrata had a team that was actually invested as us as a partner.

Avantages

In the industry, the best software out there. Has its quirks and you need to be detail oriented and patient to set it up but compared to the others, there's no competition. My favorite part are online leasing, the resident portal, and the level of customization and training resources

Inconvénients

Reporting needs to be worked out more, its sometimes not easy to fix an issue or understand why something works the way it does. Setup could also be a bit more intuitive and sometimes the customer support team doesn't have the answers you hope for and you figure it out yourself anyway.

Avantages

Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members.

Inconvénients

I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept.

Avantages

Easy integrations, able to schedule contacts, can filter through types of interactions, can almost pull any info through reports

Inconvénients

Some bugs didn’t allow me to click to generate reports, online chat was nearly always not functioning correctly

Avantages

I like the ease of the product and how user-friendly it is for accounting and financial management.

Inconvénients

We utilize the units on all our properties. It would be nice to not have to click on it to populate the information on any entries.

Avantages

While Entrata has its bugs and pain points. It is much better than the alternatives.

Inconvénients

There are some bugs in the Resident Portal feature online and via phone app.

Avantages

Entrata is a great property management software especially for accounting. It has great accounting and reporting functions and it's easy to learn.

Inconvénients

Implementation can be a long process and hard to get everyone on board with. Be prepared to work overtime during it.

Avantages

Most of the tabs are pretty self explanitory and everything seems pretty easy to find. The help has worked out great.

Inconvénients

Sometimes getting a response has been timely, but not unbearable.

Avantages

I love that I can use Entrata for everything. It's easy to navigate and easy to use.

Inconvénients

We used to be able to filer/customize the reports. However, there was an update a few months ago and now everything is locked. The reports are cluttered with useless information making the reports unnecessarily long and cumbersome.

Avantages

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Inconvénients

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

Avantages

Entrata has a lot of options and is fairly easy to use once you get the hang of it. Support is always quick to get a hold of when calling and they answer or make sure you understand the answers first.

Inconvénients

A lot of things seem to be almost like a domino effect where if you choose one thing everything down the row is set and it's very moldable to adjust. I know this makes things easy with almost one or two clicks. I have sent in some request feature ideas but I have not seen them on their update emails yet.

Avantages

The Entrata reporting is good for me and the Resident Portal and Website Service are good for online activities.

Inconvénients

The Leasing Center Service is not so good.

Avantages

Ease of use, and the abundance of help/support Entrata provides. Written materials, videos, and live training courses. Not to mention a USEFUL support staff.

Inconvénients

Like other property management software, it isn't 100% bug-free.

Avantages

What I really like about the software is that it was very easy to use and accurate.

Inconvénients

What I least liked the most is that it took too long to update in the system letting us know which apartments were still available and which all apartments were occupied

Avantages

The time that we have saved , user friendly, Entrata staff always available

Inconvénients

Nothing really. I was on AMSI for 25 years so I was worried about switching but it was an great move

Avantages

Easy to use, easy to learn, simple laid out instructions, everyone in the office can use this.

Inconvénients

Nothing comes to mind to be honest. I have learned all I need and have things all situated for this new to us property.

Avantages

love the mass communication feature utilizing e blasts

Inconvénients

n/a

Avantages

This software is very forward and self explanatory. Very easy to use and teach. There are not hidden features you have to search for.

Inconvénients

There can be glitches/slow load times when updates are preformed or new items rolled out. They are usually fixed quickly though.

Avantages

It is not complicated, user friendly. On line trainings are very helpful.

Inconvénients

Some features keep changing most of the time and it can be a bit confusing, but it's ok though, changes are for the better.

Avantages

I really like that it’s one program for all my needs and that I can find everything I’m looking for

Inconvénients

Sometimes there are errors that appear and require a ticket

Avantages

It's most of the time super easy to use! It's straightforward and just what I need for day to day work.

Inconvénients

Checking out packages, whatever was done in the last update, made it super difficult to do so. I now have to find the exact resident instead of look for just the apartment. Also sometimes charges for whatever reason double charge, i've spoke to tech already but still not sure how to fix this issue. Lastly, it no longer shows when manual contacts have been scheduled in the activity log- only the day of when it was scheduled for does it show. Which is frustrating when we're going back to make sure our team does their part in contacting the residents.

Avantages

The ease of using and learning the software .

Inconvénients

Reports change but new reports offer greater information.

Avantages

The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.

Inconvénients

Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.

Avantages

The convenience of how everything is laid out throughout the entire CRM & how there are so many ways to do the same task, which blends well with different work ethic styles.

Inconvénients

Wednesday updates can cause issues from time to time and the time frame to code a new update on the system.

Avantages

Entrata is easy to use and has so much functionality that you may not even realize how much it can do for you. Migration for us happened several years ago and it is definitely well planned out and guided.

Inconvénients

Migration was the hardest part, but again we had help so not terrible.

Avantages

This system is very user-friendly and hands down the easiest Property Management Software I have used in my 5+ years in the field.

Inconvénients

Wish roommate shuffle was accessible in terms of being able to shuffle multiple times a day if needed

Avantages

how we don't have to use paper and its easy to keep up with residents and leads.

Inconvénients

sometimes when you scheduled a lead for the next day its still on dashboard.