Spiro

Avantages

It's so easy to use and learn. It keeps me extremely organized with contacts, leads, pipeline and customer information.

Inconvénients

I wish I could connect Sales Navigator in some way to Spiro.

Avantages

Simplicity, ease of use. Mobile app to work on the go and make calls from Mobile App

Inconvénients

It's so much easier to use than SalesForce it actually took me a couple days to get used to how easy it is to navigate. Not sure if that's a Con lol

Alternatives envisagées 

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Avantages

The App. Tracking business won and who is sending the business. Ability to connect contacts under company.

Inconvénients

We're missing notes and some notes are duplicated under the wrong providers. It's difficult to sort a report and there are a lot of unnecessary fields in the reports. Limited reports available through the app. On certain screens, you can't use the "Tab" button to move from field to field.

Avantages

I'm a huge fan, mostly because I have used very expensive tools out there on the market. Compared to Spiro, they are extremely time intensive to set up with very limited support. What I love most is the support team at Spiro. They are extremely responsive and patient! They made the on-boarding process very easy. I was able to add my customizations easily and integrate with other tools with limited effort. My all time favorite feature is the Spiro assistant. This is great for inbound leads via email.

Inconvénients

I think this is more of a learning curve - the reporting section is really rich in detail and I just don't have time to sit with all the different reports.

Alternatives envisagées 

Pourquoi passer à Spiro

Avantages

I like the ease of use. I like the fact that Spiro is very engaged on a daily basis with customer support. We are not the most easy company to work with as our demands can be much but Spiro is always responsive to any of the requests we have and are very communicative throughout the process.

Inconvénients

There really isn't much that I don't like about the software. If you want to set up a campaign and select multiple contacts/pages, you can only do it one page at a time instead of selecting "select all". Very minor issue.

Avantages

This has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.

Inconvénients

We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Avantages

I like most about Spiro it's easy to use user interface. I can put all the relevant information about a customer in an easy-to-manage location and classify them with a great deal of specificity.

Inconvénients

What I think could be improved is Opportunity organization. I like to sort throught my customers by accessing their "Created Date", but organizing opportunities by "Created Date" is not currently an option on Spiro.

Avantages

The reminders hold me accountable to follow up emails and a regimented sales cadence. I also like all my notes from past experiences with a prospect are on one page.

Inconvénients

Other sales engagement tools have automated the email processes which saves a significant amount of time, but those other tools are also more expensive. So you get what you pay for.

Avantages

Very easy to get up and running - the customer service team helped me import all of my contacts smoothly. I'm always on the go, so I make great use of the Email Assistant to check on my deals without having to even log into Spiro. It's great. And I love the reports - not only are they easy to use, but they are helping me discover deals that need more attention.

Avantages

I like the ease of use. When I send emails or receive them, they automatically populate in my contacts profile. This makes it very easy to track our conversations. Also, it is simple to email from Spiro, allowing me to stay in one screen.

Inconvénients

I have had a few issues with lost contacts, but the customer service team at Spiro has been very quick to help me with this.

Avantages

I like the idea of having an application that allows me to keep my customers' information up to date, including all my interactions with them. I can also view past and current sales without any effort.

Inconvénients

We have an analytics button that I do not use because it does not give me any relevant information.

Avantages

Easy and intuitive input and tracking of my accounts, prospects and customer renewals so that nothing falls through the cracks.

Inconvénients

I do not like the limited integration of the spiro mobile app when receiving a call from a customer in my spiro app who isn't saved in my personal phone book so it doesn't put the callers name into my call screen.

Avantages

Too is fairly ease to use, relatively intuitive bot service, good options for setting reminders and follow up. Nice layout and very good in terms of providing the necessities as a CRM tool.

Inconvénients

There is limited functionality and data migration capabilities between accounts, contacts and opportunities. Would like to see history of past opportunities closed/won and area where we can keep notes regarding calls and contact details.

Avantages

The organization of the tabs makes it so I can go from my company prospects to my reminders in an easy fashion.

Inconvénients

The app is significantly less detailed with notes that myself or my teammates have left on company.

Avantages

Very customizable. the Spiro team helps adjust the software to us.

Inconvénients

there are some customizations/quests that just don't work.

Avantages

I think what we at Henderson Services are finding that we like the best about Spiro is the availability to have several people working out of the same group of contacts and to integrate all of our touches and opportunities so that we are all aware of who is working on what. The option to tailor the reminders experience to each of our own personalities really helps drive it home.

Inconvénients

Occasionally certain pages are not set up quite the way we would like or do not have filter options that we need to see. Fortunately the Spiro team has been great about customizing our experience and helping use get those things integrated into our version.

Avantages

I love Spiro's creative approach to assistants within the platform and the users ability to set the persona. It makes the platform entertaining as well as intuitive.

Inconvénients

Too many times when sending e-mails to the assistant the information did not translate accurately when creating prospects, etc. Usually I would have to go into Spiro and update the fields so that they were correct.

Avantages

the organization of my leads and how it does not allow a lead to slip through the cracks.

Inconvénients

I would like the reminders to be shown in a calendar format so i can tell how many reminders i have in a given day and also be able to drag and drop reminders to different days (similar to outlook calendar).

Avantages

It is easy to use and to keep our accounts in order

Inconvénients

we are now working with them to build a to-do list

Avantages

The assistant and the reminders. It really keeps me on my toes, especially when travelling. The quick access is a huge bonus

Inconvénients

I wish there was a better way to track my weekly productivity. How many calls I have made, how many time I called a specific contact and time of day.

Avantages

Simplicity on front end. It is very easy to use and no excuse for team not to use it. We have seen an increase in sales.

Inconvénients

For some reason I struggle with the reports. I know the data is their to help make my team more efficient.

Avantages

I like that the information can be entered easily, wich makes it friendly to the user, also the generation of reports is not exhausting or difficult. They are visually understandable.

Inconvénients

I like all the features spiro offers me, in this moment, I dont have anything bad to say.

Avantages

Simple ease of use that provides for consistent engagement with perspective clients. These benefits combined with a simple learning curve allow sales teams to instantly use the platform.

Inconvénients

No real complaints, perhaps in the future the software will expand to incorporate a pipelining tools that provides curated leads.

Avantages

Managing opportunities and Spiro assistant, the ease of transferring contacts is nice too. Love the Gmail plug-in and how we can export contacts into a csv.

Inconvénients

Not fully understanding how all the data, results, and reports are tracking/compiling. Not a huge fan of the reminders, but understand how helpful they can be along the way.

Avantages

Very easy to use while on the road - a great tool for all of our sales people. When used correctly it helps each person become their best.

Inconvénients

Not that many cons - really. Coming up the learning curve always takes time. Getting our people to use and to trust it was thew biggest challenge.