AI Field Management
4,9
(63 avis)
AI Field Management est une solution cloud qui aide les petites et grandes entreprises à gérer et à collaborer avec les...
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En savoir plus sur ALICE
ALICE est une plateforme d'exploitation et de gestion des hôtels comportant des outils pour les services d'accueil et de gestion du personnel. Elle permet au personnel des hôtels de réaliser ses tâches les plus percutantes, sans avoir à se poser de questions. Grâce à la communication en temps réel, à la gestion des tâches et aux analytics opérationnelles, ALICE réduit la complexité et la lourdeur des opérations de votre hôtel. En réunissant tous les services de votre hôtel sur une seule plateforme opérationnelle, ALICE aide le personnel à fournir un service rapide et personnalisé pour que les clients soient satisfaits et continuent à fréquenter votre établissement.
ALICE Housekeeping, ALICE Guest Services, ALICE Guest Messaging, ALICE Guest App, ALICE Service Delivery et ALICE Maintenance rationalisent les opérations, unifient les services et optimisent le temps et les ressources de votre personnel. La solution cloud d'ALICE est utilisée par des enseignes de premier ordre et plus de 25 000 hôteliers dans le monde.
ALICE - Prix
ALICE n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de ALICE est disponible à partir de 6 000,00 $US/année.
À partir de :
6 000,00 $US/année
Version gratuite :
Non
Version d'essai gratuite :
Oui
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ALICE - Avis
Évaluation des fonctionnalités
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Tous les avis sur ALICE
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15 avis
Utilisateur vérifié
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 30/06/2022
A for Alice
Avantages
Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient.
Inconvénients
Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice.
Katja
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 24/09/2022
Straight-Forward Property Management Platform
Avantages
This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams.
Inconvénients
As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task.
Utilisateur vérifié
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 13/07/2023
Great product - horrible support model
Avantages
Great features, ease of use, training employees has been simple. The application also integrates with PMS systems.
Inconvénients
Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool.
MARIA (KOKY)
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 01/12/2016
REVIEW FROM A CHEF CONCIERGE
ALICE is easy to manage & understand.
For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments.
Avantages
From a Concierge's standpoint, it is relatively easy to learn.
Inconvénients
1) Lack of color on the screen to separate tasks by category & importance
2) The constant bliking from tasks from other departments on my Concierge screen
3) The constant email blasts from tasks not accepted by other departments.
4) Sometimes the system will not allow you to change status of requests, nor times
Réponse de ALICE
Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience.
Kind regards,
The ALICE Team
Répondu le 05/12/2016
Andrea
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 01/12/2022
Alice
Avantages
Alice facilitates keeping track of all our residents both past and present. We are also able to keep track of maintenance requests both for residents and internally.
Inconvénients
Unfortunately sometimes it has a few bugs or crashes in the middle of my shifts. It happens very rarely though.
Cinthya
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 15/12/2016
Differences between the app for phones and pc
We have encounter issues due to the fact that the app for smartphones does not have as many functionalities than the app for PC. Thus, if you are on the field, you must have to get to a PC to create or modify some type of tickets. The other issue we have to encounter is that guest requests can't be modified. If there is a change of plans or guests made a mistake, a new ticket is the only option.
Avantages
It has been a productive communication channel for Staff and your customer support is excellent.
Inconvénients
the app for smartphones does not match in functionalities with the app for PC. It has been difficult to get the app in Spanish. Grammar errors in Spanish have been difficult to avoid appearing in the app.
Réponse de ALICE
Dear Cynthia,
Thank you for taking the time to review ALICE. It has been a tremendous pleasure working with the Remixto team for almost a year now. The customer success team will look at your feedback and work hard to make improvements where possible. Thank you for your patience with the Spanish translation process. We appreciate your partnership as we strive to have a better language suite in the future. Please continue to reach out to Madelyn and [email protected] with your requests and feedback. Gracias, The ALICE Team
Répondu le 19/12/2016
Haronil
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 10/01/2017
Efficient and easy to Uses
We have been using Alice over 2 years and I would have to say that it has been a big improvement to us. Not only it is easy to use but it has made us improve the communication among each other. When it comes to the guest this has given us the change to improve the guest experience which is our first priority. For example, now they are adding a different gadget to our Alice that I also know that is going to make it even better. I have nothing but a positive thing to say about Alice because since we started using it it has changed everything in our hotel for the better.
Avantages
That is easy to uses.
Inconvénients
None.
Réponse de ALICE
Dear Haronil,
We are delighted to hear you enjoy working with the ALICE system! Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience.
Cheers to hospitality, The ALICE Team!
Répondu le 17/01/2017
Palmo
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 01/12/2016
Amazing and Helpful
Getting in touch with someone on the radio during work can be a hassle especially if the radio is down. But this product is a life saver and easy to use. Easy to keep in touch with employees with any guest requests and shows if the work is done.
Avantages
Everything
Inconvénients
Nothing
Réponse de ALICE
Dear Lamo, Thank you for taking the time to send us your review. We are delighted to hear that you find ALICE to be such a helpful asset to your day to day duties at The Moderne. It certainly has been a pleasure working with your team. Please continue to let us know if there is anything we can do to make your experience even better.
Cheers to hospitality,
The ALICE Team
Répondu le 05/12/2016
Emily
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 01/12/2016
LOVE ALICE
Madelyn is so helpful and always helping us customize the program. I would like to be able to run report by room # to really pint point the problem room #s.
Avantages
Customizable, easy to use, straight forward.
Inconvénients
Cannot run reports by room #.
Réponse de ALICE
Greetings Emily. Thank you for your review. We are delighted to hear you enjoy working with Madelyn and find the system customizable, easy to use, and straight forward. In an effort to improve the reporting functionality per your request, we will have a member of our Customer Success Team reach out this week. Please continue to let us know how we can enhance your experience.
Cheers to hospitality, The ALICE Team
Répondu le 05/12/2016
Utilisateur vérifié
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
-
Provenance de l'avis
4,0
Publié le 03/05/2019
More hotels with this app
Avantages
Easy to use and it's functions are awesome
Inconvénients
Few hotels use it , and you cannot use it without having a reservation code
Ernesto
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 05/01/2017
Alice Rocks!
Over the course of my 12-year hospitality career, I have been used to the same old system! Thank god for Alice! this system makes it so easy to do anything! from Amenities to directions to the printing of itineraries for our guests... Alice just Rocks!!
Thank you!
Avantages
Ease of use, sleek design amazing customer service, and satisfaction
Inconvénients
Just waiting on the package element of Alice... I know it's coming but it would really round off the system for me.
Réponse de ALICE
Dear Ernesto,
Thank you for taking the time to share such great feedback with our team!
We're delighted to hear you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient. We welcome your continued feedback.
Best Wishes, the ALICE team
Répondu le 06/01/2017
claribel
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 19/01/2017
SO HELPFUL
helps us in the hotel industry to be organized and make guest request on time and satisfy guest with their needs
Avantages
ITS FAST AND EASY
Inconvénients
n/a
Réponse de ALICE
Thank you for taking the time to share such great feedback with our team!
We're delighted to hear you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient, and we welcome your continued feedback.
Best Wishes, the ALICE team
Répondu le 19/01/2017
Franck
-
Provenance de l'avis
5,0
Publié le 01/12/2016
Great APP!!
We are using this app since July 2016. This have had a real impact in the organization of our Hotel. It is a crucial tool to save and keep track on daily operation.
Réponse de ALICE
Dear Franck,
Thank you sincerely for your kind review. We are so excited to have the opportunity to work with the beautiful Hotel Americano and I personally love interacting with your team and stopping by the hotel. I hope that we can continue to optimize operations as we develop ALICE even further, Hope to see you all again soon and many times in the future.
Best,
Répondu le 02/12/2016
yarimar
-
Provenance de l'avis
4,0
Publié le 13/12/2016
excellent!
this system it is very user friendly. some improvements can be made regarding noifications and pictures, but for the basics it works simply great.
Réponse de ALICE
Dear Yarimar
We are delighted to hear that you enjoy working with the ALICE system. Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience.
Cheers to hospitality, The ALICE Team
Répondu le 14/12/2016
Emeka
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 09/08/2017
A beautiful management app!
Avantages
ALICE is perfect because it connects all departments onto a single platform in order to ensure proper and easy management. I strongly recommend it.
