HotelFriend

Avantages

The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up.

Inconvénients

We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries.

Avantages

Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying.

Inconvénients

There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update.

Alternatives envisagées 

Pourquoi choisir HotelFriend 

Logiciel antérieur 

Pourquoi passer à HotelFriend

Avantages

We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed.

- Well Designed UI
- Great Customer Support

Inconvénients

There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under:

- Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry.

- Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it.

- Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues.

- App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened.

- FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying.

- Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à HotelFriend

Avantages

HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck.

Inconvénients

The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap.

Avantages

The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration.

Inconvénients

There were some problems with layout of financial reports but they already fixed this in a new update.

Alternatives envisagées 

Pourquoi choisir HotelFriend 

Logiciel antérieur 

Pourquoi passer à HotelFriend

Avantages

We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.

Inconvénients

The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.

Avantages

I like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates.

Inconvénients

Well, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long.

Avantages

I like the way Hotelfriend software creates invoices, manage boookings, tracking profitability of company and monitor workload

Inconvénients

I really miss the option to edit a small detail in an already created invoice like name or date or adding infos to the invoices (details which customers asks me to add) instead of completely cancel it and create a new one

Avantages

With centralized control and automation, we have seen a great increase in productivity, which was impossible with our old software

Inconvénients

We like everything. Nothing to add. It was quick and easy to set up.

Avantages

easy to use, inexpensive, great format for adding tours to holiday packages

Inconvénients

the interface took me a while to get the hang of

Avantages

Im Verkaufsgespräch wurden viele tolle Sachen versprochen. Von Webbapp über Self Checkin etc pp

Inconvénients

Die versprochene Anbindung an die GDS Systeme ist nicht existent und wird nie kommen weil der integrierte Channel Manager viel zu alt ist.

Alternatives envisagées 

Pourquoi passer à HotelFriend

Avantages

HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support. Its ability to streamline operations, enhance guest satisfaction, and ultimately increase revenue for hotels and resorts.

Inconvénients

Nothing, all things are good and i love there services

Avantages

HotelFriend is like all the documents that we used to keep put together. It has integrated Front Desk work, Reservation and Accounting into one place. This software could literally work on its own

Inconvénients

Albeit having all the services cloud based is a plus, we struggled to work with it when internet connectivity was poor. Maybe an offline syncing feature would help here

Avantages

I see the payments of the guests,the management of daily tasks
I realise which guests have booked breakfast.
Analyzes for the finances of the hotel are live online and as lists to print

Inconvénients

I like the service an d that i could Print the analyze

Avantages

- all data is in the cloud, the software runs in the web browser
- the software is very easy to use, very intuitive, even fun
- there are many hints in the software for the operation, you can´t do anything wrong
- a series of tutorials to help you understand and great customer support
- there is a separate app and an own channel manager, which are included in the purchased package
- simple training of the staff (we looked at it together and since then there were no questions from the staff)

Inconvénients

We have not found anything yet. It is very convincing.

Avantages

It eases the process of check in to the hotel. you no longer have to wait in a long queue just to get yourself a room.

Inconvénients

The app is not free, therefore users have to download on to their device but will in addition need to pay for it. Also their system is very slow.

Avantages

The learning platform is very suitable for companies that want to train their employees. The platform is simple and there is a wide variety of training courses that can be easily conducted online.

Inconvénients

As an active user of the software, I have no negative points about the learning platform.