Agile CRM

Avantages

Ce logiciel donne des avantages tels que la gestion des tâches et des projets, l'expérience du service client, automatisation des ventes et du marketing. Il propose aussi un suivi des ventes.

Inconvénients

C'est un logiciel qui agit sans inconvénient. Nous proposons ça à l'utilisateur.

Avantages

Logiciel basique facile pour importer des données

Inconvénients

Impossible de télécharger votre bases de données - impossible d'en sortir sans tout y abandonner. Le business model est pernicieux voire malveillant à ce sujet. Interface utilisateur plutôt mal pensée. Support inexistant : joignable mais ne résoud aucun problème.

Alternatives envisagées 

Pourquoi passer à Agile CRM

Avantages

Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them.

Inconvénients

At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects.

Avantages

Great features for the price. Nice User Interface. Intuitive.

Inconvénients

Email marketing bounces back and other email challenges never really got resolved.

Alternatives envisagées 

Pourquoi choisir Agile CRM 

Logiciel antérieur 

Pourquoi passer à Agile CRM

Avantages

I like the analytical reporting feature of Agile CRM. It helps me monitor time spent on tasks, milestones achieved. This is very helpful in sprint planning and demonstrating progress to stakeholders. It is a useful tool for collaboration in an agile setting. It also comes with integration with other tools we use like Jira and Github, so automatically updates made here are synced with other integrated tools. This is very helpful and saves time

Inconvénients

The UI of agile crm has scope of improvement. Sometimes it becomes slow due to larger backlogs, hence collaboration is difficult. The costing is slightly higher based on features offered. The learning time is relatively higher for a newbie

Avantages

Potentially robust functionality of campaigns, mail, newsletters, etc.

Inconvénients

Very limited functionality if contacts need to share an email address. Poor, borderline arrogant support.

Avantages

The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing. I have tested many CRM softwares, and Agile CRM is by far the best for me.

Inconvénients

The company behind Agile CRM launched 500apps, which includes crm.io; however, crm.io is not as yet as good and easy to use as Agile CRM. Agile CRM is not any more updated.

Alternatives envisagées 

Pourquoi choisir Agile CRM 

Pourquoi passer à Agile CRM

Avantages

It’s easy to navigate and use but not as easy and functional as other crms on the market

Inconvénients

It feels disjointed. Other crms feel all inclusive and easier to use.

Alternatives envisagées 

Pourquoi choisir Agile CRM 

Logiciel antérieur 

Pourquoi passer à Agile CRM

Avantages

Agile CRM has been a reliable solution for customer relationship management.
I like the effectiveness of Agile CRM.

Inconvénients

Agile CRM is flawless.
No issues when using Agile CRM.

Avantages

From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple application and the ability to manage customer data without errors.

Inconvénients

I have no negative comments about its mobile application, I have used its functions and I like everything, it is very simple.

Avantages

its really straight forward and very user friendly and allows me to keep on top of all my campaigns

Inconvénients

none this is an excellent product that i would definitely recommend

Avantages

It is all in one. Integrated sales, and services functions

Inconvénients

Some limitations in customization. Its take some time to figure out it.

Avantages

Agile CRM stands out as a remarkable CRM platform that empowers businesses to efficiently handle customer relationships and sales. This platform provides an extensive array of functionalities, such as automated email campaigns and customizable dashboards, that simplify the retrieval and interaction with customer data. Agile CRM's user-friendly and intuitive nature renders it a perfect selection for businesses regardless of their scale. By leveraging its comprehensive toolkit, businesses can optimize their customer relationship management procedures and boost productivity levels.

Inconvénients

This application is exceptional; I have no objections. The user interface is easy to use, and the customer support is outstanding.

Avantages

all the automation features capturing leads from website.

Inconvénients

It was bit difficult to use and to deploy.

Avantages

Agile CRM offers powerful automation features, such as lead scoring, email campaigns, and workflow automation. These features can help businesses save time and increase productivity.

Inconvénients

Issues with email deliverability when using Agile CRM's email marketing features.

Avantages

Agile is so clean. The UI is easy to use right out of the box.
Great for small to medium customer bases that use social media.
Quick and easy to set up.
Support is FANTASTIC!
Great automated features.
All the great things you would expect from a cloud based CRM: Customer + Deal tracking, notes and communication history, marketing analytics, scheduling, etc.

Inconvénients

It's hard to call all of these "cons", but let's say "growing pains". Agile is still a young software.

We had some problems setting up links between our WordPress site. They were quickly resolved to 100% satisfaction, but they had my boss pulling his hair out for a few days.

We have run into a few other issues that I would call "buggy". Some graphical, some needing to refresh a page, but nothing has halted production. All have resolved themselves.

Avantages

Agile CRM is a tool I use to arrange, automate, monitor and control customer interactions. Specifically, it helps me strengthen customer relationships and engagement.

Inconvénients

Agile CRM is a useful tool, however it has some limitations:- Weak integration and customization abilities.- Insufficient client service- Expensive

Avantages

I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Inconvénients

There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

Avantages

The automated features, when they did work, were nice.

Inconvénients

Pretty much every feature had some sort of flaw. From doing absolutely nothing when I clicked on it, to having some requirement that I had to call customer service for to find out. Their customer support is also a joke. After choosing your selection on the phone it will ring and ring then send you to voicemail without notification of doing so. Once you receive a call back, IF you do, you speak with someone you can barely understand, who basically told me that there is nothing they can do for me, their "teams" are working on fixes for my miscellaneous problems, and suggested I try other integrations as a work around. They couldn't give me an expected time they issues will be resolved. Upon trying their work around it wasn't what I needed at all. I was basically told "too bad" and to just sit and wait for a fix. Also, when you try to cancel your subscription it tells you that someone will have to call you to do so, and it could be over 48 hours until they do.

Avantages

Good for marketing & sales.
Useful automatisation.

Inconvénients

I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM.

Avantages

Price
Customer Service (except for fixing bugs)
Hope/promise of it being awesome (which it never seems to rise to)

Inconvénients

They never fix bugs, as they are always saying, "be patient, it will be "500apps" soon".
Clunky interface
Doesn't integrate fully with Gmail, despite them claiming it does. They fell out of favour with Google 18 months ago and haven't recovered.
Emails to clients bounce
WYSIWIG editor is not WYSIWIG or compatible with multiple devices- email formatting clunky

Alternatives envisagées 

Pourquoi passer à Agile CRM

Avantages

Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign management features, etc. Sadly, the Pros are long-gone and Agile CRM is nothing more than a scam today with most of the add-on features, as well as basic things like email, hardly ever working.

Inconvénients

Campaign sending has been flaky for at least 8 months with emails consistently not being sent, no logs tracking info, and a customer service team that always responds "their back-end team will be taking a look at it". As these issues go on for weeks they still bill out the $79 / month enterprise fee per user plus add-on email costs without rectifying the issue. It's gotten so bad that at times users can't even reset their own password because AgileCRM's PW emails won't even send. They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password. This is a total waste of a product at this point.

Avantages

I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well.

Inconvénients

The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date.

Avantages

I wonder if there is any other CRM with so much of features. Agile has taken care
not to wait until customers suggest including new features. I believe Agile has designed
this CRM with the customer’s customer in mind. That seems to be the marketing
strategy of Agile in selling their CRM. They rather should have introduced this as a total
marketing management software than a CRM, as a CRM is only one part of marketing
whereas Agile is loaded with almost all features of an ERP.
Visible feature are a rich UI, Dashboard, ability to integrate with a host of third party
apps, etc. but the invisible is endless, yet user friendly. Thanks to agile, goodbye to
many separate hard & soft ware. You have most of it in one clever soft.

Inconvénients

agile CRM giving all this in one package is that have to complained about.

Avantages

There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business.

Inconvénients

The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends.

Avantages

Agile CRM has a great interface--clean, simple, easy to understand. Linking my IMAP email was easy. Click on a contact, and it brings up all your interactions (emails) in a spiffy timeline. The Deals page stands out, as milestones are arranged as simple columns--it's easy to see where all your deals stand.

Inconvénients

There doesn't seem to be any way to customize the layout--for example, I don't need to see Companies or Cases, but I can't hide them. The biggest issue with Agile is glitchy software. The CRM provides integrations with Facebook, Twitter and Google + but I am constantly having to re-authorize Twitter and Google +. When you add a contact it suggests Facebook, Google + and Twitter profiles that could match, but it doesn't do a very good job (many contacts with large social media presence were not discovered). As well, there is no way to check out the social media profiles the system suggests to see if it's correct, as once you click on one, it attaches it to the contact.
Support is 'over eager'. Once I signed up, a support person phoned me at 5:50am (my business hours of 9am-6pm and time zone were already configured). Then he emailed me, suggesting I book a time with him for Q & A, which I did, at 11am. He then called me at 10:30am asking if I needed anything immediately before our call. I spoke to him on our call at 11:00am and then he called me AGAIN that afternoon to see if I had any questions. He also emailed me multiple times. Since then, I've had another support person email me multiple times as well. This aggressivness really turns me off.

Avantages

Agile CRM is purpose built (according to the makers) for keeping up with a growing start-up or small business. It handles the usual contacts, appointments, lead tracking and so on, but has a strong email and social marketing component. You can optionally tie in your email and telephony to Agile CRM to keep track of lead and customer interactions (though I have not implemented either at this time.)

They are fairly generous with the free level, there are enough core features enabled to allow a fair trial and limits on number of contacts, emails, even API calls are sufficient for a small business. Their free tier is actually not a trial, you can stay on free as long as it meets your needs.

One more thing, Agile has quite a few integrations available, among them Stripe, PayPal, FreshBooks, QuickBooks, and Xero. They have a functional API so if you are so inclined you can integrate Agile with almost anything, whether there is a widget for it or not.

Inconvénients

There are a lot of moving parts, which is not necessarily a bad thing if they all help push your goals ahead. But it is more complex than many small business web applications, because it tries to do more. So it takes more of a time investment to begin to benefit from Agile. I am phasing into each component and I haven't reached some yet.

I have wished for a few more customization options, in display attributes - layout, colors, and also data - what fields are displayed in lists, what sort criteria,

Avantages

Unifica muchas funcionalidades en un único programa.

Inconvénients

A pesar de que es intuitivo hay que acostumbrarse a su uso y para algunos miembros del equipo fue costoso.
El servicio técnico de atención es mejorable

Avantages

The application is easy to use and provides a range of great content management services and features .

Inconvénients

I didn't find any cons in that it's a good application

Avantages

It is a very good software for managing projects and tasks and even these clients. It is very great

Inconvénients

The major problem I encountered is that to benefit from all the features, you have to subscribe to a more expensive plan

Avantages

Its best advantage is that it is free of charge and even the paid price for 50,000 contacts and more is very low at around $9 per user. It is also a very powerful CRM that generates specific reports.

Inconvénients

At times I have experienced some deficiency in Customer Service. It also lacks some functions such as project management, something that certain competencies do have.

Avantages

AgileCRM is both affordable and its features and services work perfectly for sales teams to enhance productivity and ROI

Inconvénients

AgileCRM meets all expectations and there is nothing to dislike about it

Avantages

consente di automatizzare le vendite e analizzare le interazioni con i propri clienti

Inconvénients

bisogna smanettarci un po per capire a pieno le sue potenzialità

Avantages

A powerful and all-encompassing CRM tool, Agile CRM assists businesses of all sizes in streamlining their operations and augmenting customer satisfaction. With a broad array of features and functionalities, it simplifies contact management, lead tracking, marketing automation, and customer data analysis. Furthermore, it's user-friendly and offers excellent customer service

Inconvénients

Agile CRM currently offers support for six languages, but expanding the tool to include more languages would be a valuable addition

Alternatives envisagées 

Pourquoi choisir Agile CRM 

Logiciel antérieur 

Pourquoi passer à Agile CRM

Avantages

Permite una gestión fácil de los recursos de mi empresa

Inconvénients

La interfaz de usuario a veces la percibo muy cargada

Avantages

Agile CRM stands out as an affordable and user-friendly customer relationship management (CRM) solution that offers a wide range of powerful features for effectively managing customer relationships. The process of setting up an account is simple and hassle-free, and the level of customer support provided is exceptional. Based on my personal experience, this CRM has surpassed my expectations and delivered a consistently positive and satisfactory experience.

Inconvénients

Up to this point, the platform has been exceptional, and I haven't come across any problems

Avantages

Ottima piattaforma utilizzabile per il supporto e assistenza ai clienti ma anche a scopi di marketing e gestione amministrativa. L'interfaccia è piuttosto semplice da utilizzare e molto intuitiva.

Inconvénients

L'integrazione con altri gestionali, a meno di non utilizzare plugin già sviluppati, è un pò complessa.

Avantages

Grazie a questo CRM posso gestire le campagne di marketing in maniera semplice ed intuitiva. Ottimi i report post campagna e le statistiche puntuali e dettagliate.

Inconvénients

Il CRM funziona piuttosto bene in ogni suo aspetto. Semplificherei la pagina di gestione delle policy per gli utenti.

Avantages

Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools. From contact management to sales automation, marketing automation, and customer service, Agile CRM covers all the bases. The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed me was the level of customization it provides. I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered. It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business.

Inconvénients

AgileCRM stands out as the top choice for user-friendly software. Without any hesitation, I can assert that it is exceptional, and I have no grievances whatsoever.

Avantages

Il Pannello è abbastanza semplice da usare ed ha una interfaccia curata e molto intuitiva da usare. Ottimo per la gestione del supporto ai clienti.

Inconvénients

La traduzione in italiano non è completa e alcune volte è proprio assente.

Avantages

I am highly impressed with Agile CRM as a comprehensive customer relationship management solution. It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage. It empowers businesses to scale rapidly while delivering personalized customer service.

Inconvénients

I have found this tool to be an exceptional management tool, and I haven't faced any negative side effects. The overall experience has been completely trouble-free.

Avantages

I highly recommend Agile CRM to any business seeking to improve their customer relationship management. The platform's user-friendly interface and intuitive navigation have made it effortless for me to stay organized and on top of my customer interactions. Moreover, the extensive range of features available is unmatched, and the ability to automate repetitive tasks has been a real game-changer. Overall, my experience with Agile CRM has helped me feel more in control and organized in managing my customer interactions, and I would strongly recommend it.

Inconvénients

The addition of WooCommerce integrations like PrestaShop and Square Space would be highly desirable. With more options available, users would have greater flexibility in configuring their online stores.

Avantages

A melhor ferramenta que adquirimos para o gerenciamento e captura de leads. Consigo gerenciar todos os leads e orgazicional da empresa inteiro

Inconvénients

Há recursos que podem ser melhorados no quisito de relatório.

Avantages

Organização e acessibilidade, facilidade no segmento de possíveis clientes, comunicação eficiente, visibilidade de vendas.

Inconvénients

Complexibilidade de entender algumas informações sem realizar a busca.

Avantages

Our organization relies heavily on Agile CRM for daily operations, as it's utilized across all departments to handle various tasks, both large and small. The automation features have significantly reduced our workload, and the reports and dashboards are consistently beneficial. We particularly appreciate the contact management and lead-to-opportunity tracking functions.

Inconvénients

At present, we are limited to 25 custom fields for contacts, companies, and deals. We believe that having additional custom fields would enable us to include more specific information, which would be highly beneficial.

Avantages

Como cliente eu gostei do programa, bem usual.

Inconvénients

Complicadinho e dificil de mexer, tem que ter alguém especializado nele para ensinar todas as suas categorias e tudo o que o software tem para oferecer.

Avantages

Facilidade em usar, consegui passar para pessoas que nunca haviam usado o CRM.

Inconvénients

As vezes fica lento, e trava, mas me atende da mesma forma.

Avantages

It was easy to set up and I was able to customize it to my needs. It had a wide range of features, from lead management to customer service. I also liked how it had a built-in marketing automation feature, which made it easy to follow up with leads and customers. The customer service team was also very helpful when I had questions.

Inconvénients

I haven't had any negative experiences with Agile CRM

Avantages

The flexibility in this software is amazing

Inconvénients

It's so easy to use the multi-language is a beneficial option.

Avantages

This is one of the most highly customizable CRM's I have found. the customizations and integrations are fantastic. Integrations of 3rd party software appears to be growing and is still a bit lacking but the key integration of google contacts sets if far apart from the competition.

Inconvénients

It can be a bit on the tedious side to customize and set up. It is not simple enough for many would-be users and does require some above-average computer skills. On the plus side, the ability to customize so much more than other CRM's is also what sets it far apart from the competition.