Zinrelo

Avantages

- top notch integration/technical team- customer support- admin panel ease of use- loyalty program easy to set up - price

Inconvénients

An integration with [sensitive content hidden] (our current CMS) back in 2015 would have been sensational.

Alternatives envisagées 

Pourquoi passer à Zinrelo

Avantages

Zinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .

Inconvénients

some of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.

Avantages

concept of rewards program.

Inconvénients

cumbersome to implement, hard to justify return on investment, account management is lacking - no sense of urgency and lacks understanding in loyalty concept

Avantages

It was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.

Inconvénients

There aren't many things I could think of.

Avantages

Zinrelo is packed with loyalty rewards features that could be easily tailored to our business and customers. We wanted to launch our program at the earliest, and they followed a very structured process to help us do that. We are planning to set up a program for our B2B customers as well.

Inconvénients

No cons that I can think of, everything works pretty well for us.

Alternatives envisagées 

Pourquoi passer à Zinrelo

Avantages

Zinrelo is a company that makes rewarding loyalty efficient as well as easy. Through their countless features, our company has benefited highly. What's really worth highlighting is their customer service. Someone from Zinrelo always responds in a very timely manner to address any needs that we have. I especially like the points system. It's very easy to rework and customize different parts of it, so the program and earning points can be as efficient as possible for our clients.

Inconvénients

Zinrelo can be a little costly to use. Possibly offer discounted plans in the near future or ways to earn some sort of credit.

Avantages

Very built out, easy to use, customer service is amazing

Inconvénients

Very costly platform. Add ons are expensive. It works but costs an arm and a leg. Be prepared to market it like crazy and capitalize

Avantages

Easy to use :) Has great customer service!

Inconvénients

N/A I'm satisfied with how it works for our business

Avantages

This is a very well thought out Loyalty Program. It is very feature rich and contains robust user, program and reporting dashboards that are intuitive to use. The setup requires walkthrough which Zinrelo provides and is very good. This is a good company with a helpful staff.

Inconvénients

For 95% of our users Zinrelo works as advertised. But for the other 5% the experience is not as smooth and has required manual management to meet their expectations. To Zinrelo's credit they are always responsive to issues our users experience and I'm hopeful that the issues will be resolved.

Avantages

I love this program and the ease of use. My customer enjoy the rewards perks.

Inconvénients

Would like an app to be able to use from my phone or iPad device.

Avantages

What we appreciate most about this product is its user-friendliness. It's incredibly easy to use, and our customer service team has a genuine affinity for it. This streamlined usability has significantly enhanced our operational efficiency and customer interactions.

Inconvénients

There is really nothing to improve about this product. We absolutely love everything about Zinrelo!

Avantages

The standout feature of this product for us is its ease of use and flexibility. It seamlessly adapted to our business needs and can be scaled easily making it a versatile solution for our industry

Inconvénients

One area for improvement could be the product's free reporting feature. This would provide even greater flexibility to cater to specific business needs and preferences.

Avantages

We are really quite happy with our Zinrelo Loyalty program, and we are particularly happy with how the Zinrelo team reaches out to us to suggest new features that we could be using, to drive more traffic to the website.

Inconvénients

While the platform itself is easy to use, we did have some difficulty with integration, and getting all of the web orders to track. We were eventually able to resolve that issue though. Currently, it is only tracking orders for web purchases. In order to track in store purchases, we would need to have an API integration built into the backend of our system, which will be an additional cost. It is something that we would like to do, however, because it will really make the Zinrelo program work seamlessly.

Avantages

Very easy to use, plus when there is an issue Zinrelo is very easy to contact and they get back to you ASAP

Inconvénients

No real cons if you read the documentation you can figure out how to use it.

Avantages

Customers enjoy the point system, and it was easy for us to customize and monitor. Once implemented you do not have to adjust anything.

Inconvénients

Setup through ASP.NET was a little confusing, but not impossible.

Avantages

Zinrelo has helped our business shift away from promotions and increase customer lifetime value. We implemented Zinrelo in mid-year last year. This year in Q1 we’ve had a 20% jump in retention rates and 16% jump in customers making 5 or more purchases. Their team was great to work with during the implementation process, and their support folks have been quick to resolve any issues. Zinrelo has been a great partner for us, and we would definitely recommend them to others.

Inconvénients

Nothing that I have come across, it is working good so far.

Avantages

Easy to use, got a lot of help from [SENSITIVE CONTENT]

Inconvénients

There is nothing to complain about the software and the company.

Avantages

We partnered with Zinrelo to build out our customer loyalty program for our ecommerce platform, and so far it has been nothing but a great experience. The platform itself is quite intuitive and approachable, and their support team was super helpful and responsive throughout the entire process. We've only seen the tip of the iceberg for what Zinrelo can do so far, and I have full confidence that it will boost our customer relationships and sales in a myriad ways.

Inconvénients

Have not had any negative experiences with Zinrelo up to this point.

Avantages

How easily it was integrated into our MIVA software. As the administrator for the program I needed to see how the customer earned their points and make any adjustments as needed. Plus the Customer Service at Zinrelo is excellent. If they don't know the answer to my questions they will find out quickly.

Inconvénients

I like everything about this software so far. We are just in the first month of using it so more to come later.

Avantages

Earlier this year, we switched our loyalty program vendor to Zinrelo as we were frustrated and disappointed with our previous vendor. We are much happier with Zinrelo's product and service! The platform is easy to use ourselves and for our customers. The biggest asset is the Zinrelo Team, which has been very helpful from getting us set up to continuing to offer insights and help on continuing to further the success of our loyalty program.

Inconvénients

They are very receptive to feedback on improving their product. I asked for two additional data points to be added to a member report and they are going to do it.

Avantages

Zinrelo's Loyalty Rewards platform is super easy to customize for your brand and choose which types of rewards you want to offer, as well as the increments and how to redeem their points they earn. It makes a huge difference in our customer engagement rate, motivating them participate in promotions and increase the volume of sales.

Inconvénients

We started having an issue with Instagram not showing Zinrelo when our customers shared images with our hashtag which has made it more difficult for tracking since we reward them for their shout outs, but that's not Zinrelo's fault.

Avantages

Honestly, the amount of customizability and integration on all store platforms is amazing. We have not been able to find any other programs like it. The whole process of setting it up has been a breeze as well. You have someone helping every step of the way. We have had [SENSITIVE CONTENT HIDDEN] and he has been awesome. We get all our questions answered and if there is something he does not know he figures it out. Will definitely recommend and use this platform for as long as we are around.

Inconvénients

There is really nothing that I dislike about this program so far.

Avantages

Integration was pretty seamless. Customer service has gone above and beyond to assist.

Inconvénients

We wish you were able to create accounts with a phone number instead of email. We have a lot of customers suggest this.

Avantages

Loyalty reward points is the most valueble

Inconvénients

The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does.

Avantages

Full featured, customizable, stable. Support listens to you.

Inconvénients

Nothing, really. It would be great if some of the features were easier to implement.