Smartsupp live chat

Avantages

For me, SumUp is the ideal solution for occasional payment processing. I recently received a payment card, thanks to which I will be able to use money from received payments very quickly.

Inconvénients

I really can't fault SumUp. Perhaps the activation of the SumUp payment card did not take place the first time and the activation SMS did not arrive.

Avantages

Pretty simple to use. You get the necessary steps quickly.

Inconvénients

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Alternatives envisagées 

LiveChat et HubSpot CRM

Pourquoi passer à Smartsupp live chat

The free version got us started and later on, we decided to switch to the pay version when we needed more flexibility

Avantages

I find the questions/answers shortcuts a perfect way to simplify communication with my clients

Inconvénients

Customer metrics could be more accurate. Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details.

Avantages

La facilidad de contestar y resolver chats con mis clientes

Inconvénients

No tengo nada que no me moleste en el momento, depronto la app

Avantages

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Inconvénients

Everything is fine and I have no objections to the program and its work.

Alternatives envisagées 

CallPage

Pourquoi choisir Smartsupp live chat 

There were no such options as in the smartchat

Logiciel antérieur 

LiveChat

Pourquoi passer à Smartsupp live chat

I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.

Avantages

Chat's integration is very simple. The overall setting is simple.

Inconvénients

price increase, compared to the competition.

Avantages

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Inconvénients

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Avantages

Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.

The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).

If you don't like an unreliable product without efficient support, look elsewhere.

Inconvénients

Unreliable
Rigid and hard to adjust behavior

Avantages

Lo que más me ha gustado es que tienes la posibilidad de ver el comportamiento del cliente en la web, ver el video desde que entra, ver que lee, a que le da click, ver el % de rebote, así puedes tener una idea de que reforzar en tu web, o que cambiar.

Inconvénients

Smartsupp es una herramienta genial para dar soporte en linea con un chat a clientes, pero ahora hay muchos servicios que ofrecen esto sin tener que pagar, y son mas populares para implementar en la web, por ejemplo el whatsapp.

Avantages

A chat that does the job it was created for. I have a small to medium business that uses the software very well

Inconvénients

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

Avantages

Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options

Inconvénients

While using it, I didn't find anything that I didn't like about the smartsupp service.

Avantages

Live-Chat, the ability to upload/attach files in live-chat, to transfer/assign to another agent/employee, switch from live-chat to email if a client/customer leaves the page.

Inconvénients

The branding “powered by smartsupp”, however, I can understand how the business /smartsupp wants to advertise their brilliant product.

Avantages

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

Inconvénients

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

Avantages

Low prices, good customer support, video recording on the site.

Inconvénients

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Alternatives envisagées 

Zendesk Suite

Avantages

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

Inconvénients

I would like to reach more visitors than usual but I can't and more high packages

Avantages

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Inconvénients

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Avantages

I like how the Smartsupp shows me in real time the active customers on my website so I can chat with them and their navigation history.

Inconvénients

nothing to mention. It's all right for me.

Avantages

Lo que más me ha gustado ha sido lo fácil y útil que es , ya que tienes una mensajería en tiempo real y cada usuario que llegue a tu página podrá hablar rápidamente con alguien de tu equipo. Y una herramienta SÚPER importante es que graba todo lo que hace el potencial cliente en tu web, así podrás saber que más le ha gustado al potencial cliente o que deberías cambiar de la web.

Inconvénients

La aplicación realmente es buena pero creo que hoy en día las personas prefieren comunicarse por whatsapp o Telegram, y también le beneficia más a la empresa obtener los números de los potenciales clientes, que solo el correo que es el que dejan en smartsupp

Avantages

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Inconvénients

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

Avantages

Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation

Inconvénients

Nothing - everything seems to tick the right boxes.

Avantages

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Inconvénients

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Avantages

The best feature of Smartsupp is the ease of use and placing it on my webpage.

Inconvénients

I wish Smartsupp had more features, such as allowing to place logo.

Avantages

Easy to use, I'm not a super tech person but this was really intuitive and easy to use. There's so much more that I need to use but haven't had time.

Inconvénients

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.

Avantages

Our customers love being able to contact us instantly.

Inconvénients

There was no such thing. We are satisfied with everything.

Avantages

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.

Inconvénients

Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.

Avantages

Easy programming chatbot, nice look, cheapest on market - generally it's OK

Avantages

it takes me in contact with whom has a real interest in my product

Inconvénients

that I cannot get in contact with all the people who navigate my website

Avantages

Easy of installation, mobile access, chatbot

Inconvénients

Statistics and lack of automations connected to orders coming from an e-shop

Avantages

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Inconvénients

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

Avantages

I like the ease of inserting the script and then the ability to log in and go live.

Inconvénients

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Avantages

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Inconvénients

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Avantages

It is so easy to install and to use, I use it since 2016.

Inconvénients

This could have a more affordable cost, since the payment is monthly.

Avantages

Been able to email if user abandones the chat session helps to give a better service.

Inconvénients

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Avantages

Language is polish.
Easy to setup.
Easy to work.
Price still better that other software.

Inconvénients

Price increase each year i know everything cost each ear more more

Avantages

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

Inconvénients

I forget to turn off the sound at night sometimes :)

Avantages

I like the shortcuts, because is very fast to speak with a buyer.
I like that it shows pages that they are visiting.
The possibility of personalizing automatic messages as well as programming customer service hours.

Inconvénients

The possibility of consulting the most consulted questions, filtering by word.
The possiblity of add an image or documents in the conversation.

Avantages

Easy to interact online and fast with clients

Inconvénients

nothing yet, hope to be the same in the future

Avantages

its functional and the design can easily changed.

Inconvénients

That you cant send files over the Chat.

Alternatives envisagées 

Help Scout

Pourquoi passer à Smartsupp live chat

Because of the price. We needed a Chattool which is easy to implement, easy to change the design, and isnt that cheat like the most. We wont pay 30-40 € per month for a chattool. Smartsupp could give us all we looked for.

Avantages

It is very easy to use, not much complicated, not to disturbing for website visitor

Inconvénients

Website visitors can´t send their photos.

Avantages

- Great price (although they have uploaded a little :-) )
- Excelent features
- Excelente support

Inconvénients

- Initially the mobile applications were not good (now on ios are excelents)
- Now it´s not possible send files (will be possible on next update chat box)
- I have problems with some recordings
- Could be great can mark a visitor on dashboard to see the recording later

Avantages

Easy to use, nice design, enough features and no downtimes.

Inconvénients

Just the visitors referrer links could be more informative.

Alternatives envisagées 

Zendesk Suite

Pourquoi choisir Smartsupp live chat 

No responsive layout for mobile devices

Pourquoi passer à Smartsupp live chat

Price, features, customizations, responsive layout

Avantages

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Inconvénients

Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

Avantages

set automatic chat program start on and off (time)

Inconvénients

need to have 2 tabs open in your browser

Avantages

simplicity, price, application on smartphone

Inconvénients

customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Avantages

- 5 minutes setup
- Simple Interface
- Right pricing
- Recording is cool to understand customers issues on purchase pipeline

Inconvénients

- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

Alternatives envisagées 

Freshchat et LiveChat

Avantages

It is very easy to use, works well and looks good

Inconvénients

I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.

Avantages

very easy to work with
reasonable pricing

Inconvénients

there were no cons what so ever, i have to fill this form....

Avantages

It fulfils everything we need, the system is constantly evolving and the developers respond to the client's wishes. Very good support and easy to use. Our customers are satisfied

Inconvénients

I dont know. I have no problem with this service

Avantages

Really easy to handle and very affordable price

Inconvénients

All is good with this product, we have all we need from this product

Avantages

smartsupp is the best chat for the professional support of a site

Inconvénients

when there is a chat lost and I do not receive the user's email address to contact him again