Smartsupp live chat

Avantages

I like that you can close a sale on the go mobile

Inconvénients

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Alternatives envisagées 

Google Chat

Pourquoi passer à Smartsupp live chat

was afforable

Avantages

It is way too rapid and easy to communicate with customers via live chat with Smartsupp.

Inconvénients

Lack of offline access is the only slight issue that the vendor should fix.

Avantages

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

Inconvénients

I cannot integrate different sites that are part of our business / different domains

Avantages

I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have.

Inconvénients

It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house.

Avantages

It is easy to use, nice interface, nice support

Inconvénients

I think that all is good by now, all works fine, maybe you can create a dark mode for the smartsupp

Avantages

Ease of use, good interface, good support team

Inconvénients

a little bit expensive. Be more competitive in prices

Avantages

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Inconvénients

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Alternatives envisagées 

Freshchat

Pourquoi passer à Smartsupp live chat

Lower in price

Avantages

Thanks to Smartsupp I can offer effective and fast customer support

Inconvénients

It would be useful to receive more information on the user connected in chat

Avantages

Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$

Inconvénients

Their pricing is too high as compared to other companies

Avantages

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

Inconvénients

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

Avantages

Good to use and easy to configure. But need update like tidio

Inconvénients

It's perfect for me but you can try tidio features

Avantages

We liked online chatbot, many of our customers use it to contact us. Videos of customer experience are very important and useful too. If something doesn't work, you can easily see it.

Inconvénients

The interfaces and analytics. A bit boring interfaces and not the most handy ones.

Avantages

I really really really like the Live Chat.

Inconvénients

I dont really really like the Limited Chatbot.

Avantages

Simple for use, complete and good assistance

Inconvénients

Tracking of the page of navigation of customer

Avantages

Easy to use, I love the app, multy language

Inconvénients

We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.

There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

Alternatives envisagées 

Olark

Pourquoi choisir Smartsupp live chat 

it was in spanish, chatra is in english

Logiciel antérieur 

Chatra

Pourquoi passer à Smartsupp live chat

samrt was in spanish

Avantages

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

Inconvénients

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

Avantages

Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Inconvénients

Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Avantages

very good cumunication and messeging when we are offline

Inconvénients

We would prefer to get directly the e-mail and phone number from our chatting customers

Avantages

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Inconvénients

Well, really not much because the most neccesary options are already included

Avantages

Good mobile app. Easy to customise. I particularly like the live view of visitors on the site

Inconvénients

Chatbot could be more 'intelligent' by understanding context and meaning

Avantages

1. Instant notice when someone visits our site
2. Direct Communication with our customers
3. Recording of site visits to understand usage

Inconvénients

Nothing that I could think of. Smartsupp just works.

Avantages

It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us

Inconvénients

The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!

Avantages

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

Inconvénients

Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions

Avantages

El chat en tiempo real para acercarnos a nuestros clientes y consolidar ventas.

Inconvénients

El precio es aún alto, y las co figuraciones de los chats boots tiene pocos ejemplos

Avantages

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Inconvénients

Nothing. Operators and administrators are happy with the possibilities

Avantages

Oltre alla chat in tempo reale con gli utenti sul sito, consente di visualizzare le azioni e il comportamente sul sito degli utenti e poter quindi capire meglio cosa funziona e cosa non funziona delle pagine web.

Inconvénients

A volte è capitato di non ricevere notifiche di chat iniziate dagli utenti, e in generale il passaggio dall'account free a quello a pagamento è da valutare bene perché non è proprio economico.

Avantages

- easy integration- reliable- functionality is great

Inconvénients

- price for standart version for small enterprise. free chat is not nice to use.

Alternatives envisagées 

tawk.to

Pourquoi passer à Smartsupp live chat

more reliable and better usability

Avantages

Chat Live, Chatbot, possibilità di riprendere conversazioni perse

Inconvénients

in realtà al momento non ho riscontrato aspetti negativi

Avantages

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

Inconvénients

I haven't encountered any cons yet or had any difficulties.

Avantages

Simple UI and Multilangual configuration for webside

Inconvénients

I need to login every time to Smartsupp App on PC, using the App should be better

Avantages

Di semplice utilizzo e ricco di funzioni

Inconvénients

Non è possibile configurare il multilingua sulla chat

Avantages

Nos encanta, porque es compactible con cualquier dispositivo, el usuario puede enviar sus documentos, de una manera fácil , cuando no estamos en horario laboral, el chatbot realiza nuestro trabajo, tiene excelentes funciones que facilitan nuestro desempeño en la atención con clientes.

Inconvénients

No encuentro algo negativo al producto que ofrece, todo me ha sido de gran utilidad

Avantages

At first we added default easy entry questions. 50% off all first questions are automatically answered to our customers. With customers questions we are learning about our product content, so we know where to improve.

Inconvénients

I cant think of anything at the moment. I am satisfied with Smartsupp.

Avantages

very simple to do i vert recomended , it okk app to use every day

Inconvénients

very simple to do i vert recomended , it okk app to use every day

Avantages

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Inconvénients

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

Avantages

the chat program is easy to use for me and my colleagues

Inconvénients

the chat program is easy to use for both me and my colleagues

Avantages

que se puede saber de que sitio web viene el usuario

Inconvénients

talvez seria bueno poder tener mas opciones de personalizacion en el chat

Avantages

easy deployment of the add-on into the e-shop, first setup

Inconvénients

expensive price , few video instructions on how to use the product

Avantages

easy to install and user friendlyThe look & feel is easy to changequick respons time

Inconvénients

Programming real live chat is not that easy

Avantages

Is the best tool for customers and the support team

Inconvénients

They have raised the price several times in recent years

Avantages

Velocità di installazione, rapporto qualità/prezzo

Inconvénients

Chatbot a pagamento con l'ultimo aggiornamento dei prezzi

Avantages

It is great the possibility to create tags and manage de information from customers.

Inconvénients

I dont see any cons about the product. I know they are trying to improve the product every month

Avantages

Easy to use & effective in communicating with your attendees.

Inconvénients

N/a

Avantages

Lo uso giornalmente per gestire il servizio clienti della nostra piattaforma. Utilizziamo anche le automazioni e devo dire che è semplice e versatile. L'app mobile è molto comoda, ti permette di essere presente per i clienti in qualsiasi momento, ovunque ti trovi. L'ho consigliato a molti colleghi e clienti, ne vale proprio la pena.

Inconvénients

Nulla in particolare, forse avere anche un'applicazione desktop sarebbe utile, perché mi trovo costretto a mantenere il sito web sempre aperto per poterlo gestire con facilità. Se ci fosse la userei di sicuro.

Avantages

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Inconvénients

Not always easy to program the chat bot.The price is high to have more than one chat bot

Avantages

It's an incredible tool for handling customer support. The interface is simple and clean and the learning curve is incredibly friendly.

Inconvénients

On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.

Avantages

The product is easy to use and i can answer the questions of my clients

Inconvénients

Is very difficult integrated with google analytics or google ads

Alternatives envisagées 

LiveChat

Pourquoi passer à Smartsupp live chat

best price

Avantages

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Inconvénients

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Alternatives envisagées 

LiveChat et Social Intents

Pourquoi passer à Smartsupp live chat

Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.

Avantages

online chat and conversation history. Chat bot

Inconvénients

simple to use and requires little administrator support

Avantages

We appreciate the ease of addition and the overall usability of the system.

Inconvénients

We would appreciate better artificial intelligence in automated communications.