Adversus

Avantages

Adversus does exactly what me and my team were searching for since long time. I like the fact it's both a CRM and a phone system provider, I don't need to use many tools and integrate them all together anymore. The software is well done, it works perfectly and if there is any issue the customer support can really solve the problem.

Inconvénients

I didn't find any problem with Adversus till now. I suggested to add some extra features that can improve it and the [SENSITIVE CONTENT HIDDEN] told me they are on the pipeline.

Avantages

I've been a user of this software since its beginning back in 2016, and i've been working with telemarketing/sales over the past 10 years, and it's my belief that Adversus changed the game from the start.

1. Intuitive design - The user experience is amazing - As a phoner, lets be honest, your job is hard to convince other people to buy your product, and you get a lot of negative people on the phone. Therefore the system must be as fluent and intuitive as possible, in order to ease some of the pain. I'm actually happy in Adversus, great visuals, no bugs, just well thought design for the user.

2. Company with individuals that want to make a difference, they invest in their product to make it even better instead of just using their software as a cash-cow.

3. The best up-time i've tried, actually haven't been down a single time since I opened an account.

4. Its a system with a lot of possiblities, you can integrate third party systems troughout their API, in order to take your telemarketing to the next level.

5. Lead management, campaign management as a boss, you got everything you need in this piece of software.

6. Monitor everything, even your phone-call live. You have a lot of different KPI's to keep track on as well.

Inconvénients

1. It's a bit expensive for small business owners, but the value for money is high.

2. They do not have a mobile app, but maybe it will come in the future?

Avantages

The overview of the individual campaigns / customers and the effectiveness of the employees.

Inconvénients

In order to change functionalities, basically in the system it is a bigger process that Adversus has to take care of

Avantages

Warehouse:
- Innovative system to manage your lead-flow in a very user friendly way
- .Your own system to organize different databases of leads
Rapports and statistics:
- We have access to a variety of different rapport and statistic tools in Adversus.
- Easy setup of dashboards making your rapports look more interesting.
- important Kpi's integrated live for both agents and managers to follow.
- Live feature: perfect for training and optimizing time management on your team. This is my personal favorite since it offers valuable insights in what the agents spend their time on and how we can optimize
Appointment-setting:
- The salesman can integrate his calendar, so we don't need access an external calendar to book a meeting. All can be done in the dialer window.
- Journeys: Intelligently creates a series of actions for your leads with triggers, so you only have to set it up one time and be sure that only the best leads will be reused after a period of time and unqualified leads will end where they belong.

Inconvénients

None. I would say that all of the issues I raised before were resolved and smoothly operating now.

Avantages

I could not imagine how customerservice would be without this system. It is easy to use and there are almost no technical problems and no system error. I use Adversus almost everyday, because it is easy and can content all the issues I need.

Inconvénients

Of course there is always space for improvements, but honestly. Right now I cannot find anything bad to say about the solution.

Avantages

Effective software which easy to use, makes your pipeline work in the sales and appointment setting process a whole lot easier. Perfect CS listen, who listen to their user, and are innovative and keeps adding features!

Inconvénients

Some features for appointment setting could be optimized.

Avantages

Actually there is not one thing I like the best, there is a lot! Just to name a few.

• Costumer service! They are not costumer service they are your fixer, your backup and your solution maker.

•they look ahead of time, and always makes there product better!

•the possibilities seems endless with it, but still so easy to understand and use!

•every client they have big or small, they make you feel important for them.

•they always come through with whatever you need or want.

•the price is really good! And I actually have not even once looked at other prices on other software, because I don’t need anything else!

•the dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.

And I could keep going!

Inconvénients

One thing only! It improve so fast and can do so many new things, that you can never keep up with how awesome it is now from yesterday!

Avantages

All of our sale is integrated in Adversus. It is easy to use and you are able to make allmost every changes and integrations by yourself.

Inconvénients

Not much, and they are willing top help you when there may be problems or ideas you want to integrate.

Avantages

Pros;
There is no doubt about Adversus dialer is the system for outbound calling. The system got alot of different functionalists which means i can used in many ways, such as cold calling, service calls and appointments.
Also I have never experience such a serviceminded company. I had some questions regarding integration to my CRM and they helped my out in a few minutes.

If I could, I would give Adversus 6 out of 5 stars! Keep up the good work

Inconvénients

Cons;
If you wanna used the predictive dialing function you will need atleast 8 agents to get the full potentiel. Otherwise everything works good.

Avantages

Easy to use.

Inconvénients

none.

Avantages

I like how easy it is to use and how the customer support always is ready to help with everything

Inconvénients

we have used it for 12 months now and i still can't think of a downside by using it.

Avantages

smart set-up. Easy to start up.
Friendly service and very proff. people

Inconvénients

nothing at all, we are very impressed,

Avantages

The software is made with a clear understanding of how people work with calling whether it being sales, customers, surveys or other purpose. I would say it is"call centric".

Inconvénients

The configuration is a little advanced, but there is a free call with a sales rep to set everything up.

Avantages

Adversus allows me to make a week's worth of calls in one day with ease. I can track and manage all leads and those on the do not call registry will be automatically omitted. The metrics that Adversus provides are extensive and are crucial for tracking progress. Most of all Adversus just works, I've had no issues with Adversus running and its something my team and I rely on every day.

Inconvénients

Adversus is very efficient which is a good thing but so much so that I run out of leads quickly. While this isn't an issue with Adversus, it's the only negative thing I could think of.

Avantages

Easy to use
Plug and play
Fast and swift
Errorfree

Inconvénients

I had to get to know a new system, but that is expected to cause some issues/questions. Nothing that couldn't be handled by customer support or my own experience.

Avantages

Easy to use, nice looking, efficient features. Good value for money. Very good customer service.

Inconvénients

Some details could be improved, but no system is perfect.

Alternatives envisagées 

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Avantages

It is easy to use, and has a lot of features that make my job a lot easier.

Inconvénients

Some features are still missing, but are all being developed

Avantages

Adversus is a very easy and effective dialer software and at the same time it is quick to get started. The Adversus team helped us get it all set up so we could start using the system in the best way from day one.

Inconvénients

We have been using Adversus for months now and I still can't think of any cons